Make your softphone talk Jabra
The Jabra PC Suite drivers enable remote call control with Jabra wireless headsets and the latest generation of IP softphones.
Product features
- Bluetooth® 2.0 Class 1 device with up to 200-foot range in free line of sight
- Digital sound enhancement via DSP technology
- One headset for mobile and PC based telephony
- Clear calls in noisy environments
- True wideband sound with USB Bluetooth adapter
- Optimized for Microsoft® Office Communicator 2007
Product details
Jabra M5390 Series
Jabra M5390 USB headset is a Bluetooth headset that connects simultaneously to mobile phones and PC softphones (via the enclosed PC USB Bluetooth adapter). Jabra M5390 USB headset combines the sound and range performance known from office headsets with the convenience of a mobile headset.
Based on next generation Bluetooth technology, it offers true wideband audio when used with the A335w USB Bluetooth adapter and a softphone. And the extended wireless range allows users to answer calls up to 200 feet from their mobile and PC Softphone. The design and wearing style is optimized for mobile professionals who spend most of their time out of the office. For optimum call clarity in loud office environments, the microphone is placed close to the users mouth.
The Jabra A335w USB Bluetooth adapter is compliant with a wide range of PC based softphones such as Microsoft Office Communicator 2007, Cisco Communicator, Skype etc.
FAQ's
I have problems pairing my Jabra M5390 USB headset with the Jabra A335w USB Bluetooth adapter
Make sure that the Jabra A335w USB Bluetooth adapter is in paring mode, indicated by a solid blue light. Make sure that the headset is charged and in pairing mode. See the instructions in the headset manual.
If this does not solve the problem, you can install the Jabra PC Suite software. This will give you access to advanced features, e.g. clearing of the paring list. The free software can be downloaded at www.jabra.com/pcsuite
My computer does not detect the Jabra A335w USB Bluetooth adapter
Try to insert the Jabra A335w USB Bluetooth adapter in another USB port.
I cannot hear anything in my headset when using my softphone?
Make sure that the Jabra A335w USB Bluetooth adapter is selected as audio device on both your computer in the Control Panel and in the application you are using. Press the Multifunction button on either the Jabra A335w USB Bluetooth adapter or the headset to accept an incoming call or to start audio streaming.
Will the Jabra M5390 USB work with other bluetooth equipment?
The Jabra M5390 USB is designed to work with Bluetooth mobile phones. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1 .1 or higher and support a headset, hands-free and/or advance audio distribution profile.
I cannot use reject call, call on hold, redial or voice dialing
These features are dependent on the ability of your phone to support a hands-free profile. Even if the handsfree profile is implemented reject call, call hold and voice dialing are optional features which are not supported by all devices. Please consult your device manual for details.
I hear crackling noises
Bluetooth is a radio technology, which means it is sensitive to objects between the headset and the connected device. It is designed for the headset and the connected device to be used within 70 meters (230 feet) of each other, with no major objects in the way (walls, etc.).
I cannot hear anything in my headset
Increase the volume in the headset. Ensure that the headset is paired to a device that is playing. Make sure your phone is connected to the headset by tapping the answer/end button.
Can WiFi and the Jabra M5390 USB coexist in the same location?
Yes, the Jabra M5390 USB uses adaptive frequency hopping, so that channels that are blocked by Wi-Fi, etc., will not be used – only the free channels are used to ensure a good sound quality.
The computer does not automatically toggle between my Jabra A335w USB Bluetooth adapter and another default audio device when I insert/remove my Jabra A335w
You can always select the Jabra A335w USB Bluetooth adapter as your default audio device manually. Go to the control panel on your computer Open the menu Sound and Audio devices. When inserted you can select the Jabra A335w USB Bluetooth adapter as your default device for Sound playback and Recording.
Press Apply and then press OK.
If you are using Macintosh – Go to System preferences on your computer. When inserted you can select the Jabra A335w in the Sound menu under Output and Input.
Is it possible to listen in on calls with the Jabra M5390 USB?
The risk of unauthorized access to communication via a Bluetooth headset is very limited. The Jabra M5390 USB uses 128 bit encryption.
The headset is not working with my softphone and/or mobile phone:
Make sure the headset is charged. The visual indicator on the headset turns green when charging is complete. Make sure you are within range of the Jabra A335w USB Bluetooth adapter or mobile phone. The Jabra A335w USB Bluetooth adapter and/or mobile and the headset may have lost its pairing. Your headset needs to be re-paired to the Jabra A335w USB Bluetooth adapter or mobile phone (please consult your manual).
Make your softphone talk Jabra
The Jabra PC Suite drivers enable remote call control with Jabra wireless headsets and the latest generation of IP softphones.
Support
Support options
Please select from the below available downloads for this product. If you have further questions, please do not hesitate to visit the support section or use the form above if you would like to be contacted
| Authorized Distributor United States |
Authorized Distributor Canada |
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Direct Access Systems, Inc.
1309 S Myrtle Ave
Monrovia, CA 91016-4150
877-526-2125
http://directaccessinc.com |
Fontel, Inc.
804 E St
Aurora, NE 68818
402-694-4204
http://www.fontel.com |
Ingram Micro
1759 Wehrle Dr
Williamsville, NY 14221
800-456-8000 x65083
http://www.ingrammicro.com |
Graybar Canada
#105, 2765 48th Ave NE
Calgary, AB T3J5M9
403-250-5554
http://www.graybarcanada.com |
Jenne, Inc.
33665 Chester Road
Avon, OH 44011
800-422-6191
http://www.jenne.com |
NETXUSA, Inc.
231 Beverly Road
Greenville, SC 29609
864-271-9868
http://www.netxusa.com |
Westcon
520 White Plains Road
Tarrytown, NY 10591
630-388-0440
http://www.westcongroup.com |
Ingram Micro Canada
55 Standish Court
Mississauga, ON L5R 4A1
905-755-5000
http://www.ingrammicro.ca |
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Sensus Communication Solutions
Vancouver (West Headquarters)
3657 Wayburne Drive, Unit 5
Burnaby, BC V5G 3L1
604-263-9399 / 1-800-655-5726
http://www.sensusinc.com |
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Sensus Communication Solutions
Oakville (East Headquarters)
2333 Wyecroft Road
Oakville, ON L6L 6L4
905-827-7200 / 1-888-827-7200
http://www.sensusinc.com |
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Williams Telecommunications
5610 Kennedy Rd
Mississauga, ON L4Z 2A9
905-712-4242
http://www.williamsglobal.com |
| Authorized Resellers United States |
Authorized Resellers Canada |
Anixter (HQ)
1471 Business Center Drive
Mt. Prospect, IL 60056
800-792-1207
http://www.anixter.com |
Avcomm Solutions Inc.
324 8th St.
Aurora, NE 68818
866-998-9991
http://www.avcommsolutions.com |
C & S Products
1411 N Batavia St.
Orange, CA 92867-3526
714-288-2660
http://www.csproducts.com |
Call Center Products
144 Steelcase Rd. West
Markham, ON, L3R 3J9
800-583-5500
http://www.headset.com |
Call One, Inc.
400 Imperial Ave.
Cape Canaveral, FL 32920
321-783-2400
http://www.calloneonline.com |
CDW (HQ)
200 N Milwaukee Ave
Vernon Hills, IL 60061
847-465-6000
http://www.cdw.com |
Cross Telecom
10900 Nesbitt Ave. So.
Bloomington, MN 55437
866-983-3500
http://www.crosstelecom.com |
CDW Canada (HQ)
20 Carlson Court, Suite 300
Etobicoke, ON
800-972-3922
http://www.cdw.com |
Dell
One Dell Way
Round Rock, TX
800-BUY-DELL
http://www.dell.com |
Dimension Data (HQ)
333 North Point
Center East Suite 150
Alpharetta, GA 30022
770-360-1063
http://www.dimensiondata.com |
GBH Communications (HQ)
3333 North San Fernando Blvd.
Burbank, CA 91504
800-222-5424
http://www.gbh.com |
Dimension Data Canada Inc
161 Bay Street, Suite 2700
Toronto, ON M5J 2S1
647-724-2770
http://www.dimensiondata.com |
Graybar
34 Meramac
Saint Louis, MO
673-852-6000
http://www.graybar.com |
Insight (HQ)
6280 South Harl Avenue
Tempe, AZ 85283
800-467-4448
http://www.insight.com |
Midwest Teletron
27200 West 62nd Street
Shorewood, MN 55331
952-470-5100
http://www.mwteletron.com |
Grand & Toy
33 Green Belt Drive
Don Mills, ON M3C 1M1
416-445-7255
http://www.grandandtoy.com |
PC Connection (HQ)
730 Milford Road
Merrimack, NH 03054
888-213-0607
http://www.pcconnection.com |
PC Mall (HQ)
2555 W. 190th St.
Torrance, CA 90504
310-354-5600
http://pcmall.com |
Software Hardware Integration
33 Knightsbridge Road
Piscataway, NJ 08854
888-764-8888
http://www.shi.com |
Long View Systems
550 Burrard St, Suite 728-Bentall 5
Vancouver, BC V6C2B5
604-676-5239
www.longviewsystems.com |
SPS
3 Wing Dr., Suite 100
Cedar Knolls, NJ 07927
973-540-0600
http://www.spscom.com |
Staples, Inc. (HQ)
500 Staples Drive
Framingham, MA 01702
508-253-5000
http://www.staples.com |
VoIP Supply
454 Sonwil Dr
Buffalo, NY
716-684-2746
http://www.voipsupply.com |
Sensus Communication Solutions
Vancouver (West Headquarters)
3657 Wayburne Drive, Unit 5
Burnaby, BC V5G 3L1
604-263-9399 / 1-800-655-5726
http://www.sensusinc.com |
Zones, Inc. (HQ)
1102 15th St. SW, Suite 102
Auburn, WA 98001
800-408-9663
http://www.zones.com |
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Sensus Communication Solutions
Oakville (East Headquarters)
2333 Wyecroft Road
Oakville, ON L6L 6L4
905-827-7200 / 1-888-827-7200
http://www.sensusinc.com |
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Williams Telecommunications
5610 Kennedy Rd
Mississauga, ON L4Z 2A9
905-712-4242
http://www.williamsglobal.com |
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