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USA / Canada Warranty. Limited One (1) Year Warranty
GN Netcom, Inc. (“GN”) warrants to the end-user purchasing the products from a distributor or reseller, that the products shall be free from defects in materials and workmanship subject to the terms set forth below (“Warranty”) for a period of one (1) year from the date of such purchase (“Warranty Period”). If the products are sold or otherwise transferred to another party, the Warranty will automatically terminate prior to expiration. During the Warranty Period, GN will repair or replace (at GN’s sole discretion) the products or any defective parts (“Warranty Service”), provided the products are returned to GN. The Warranty sets forth the extent and limit of GN’s obligations towards the end-user of the products except as modified by applicable Law.
How to Obtain Warranty Service
For customer service and technical support, please go to www.jabra.com. To obtain Warranty Service, please contact the GN dealer from which you purchased the products. You must return the products in their original packaging, if possible, or packaging affording an equal degree of protection. During the Warranty Period, you will bear the cost of shipping the products to GN. If the product is covered by this Warranty, GN will bear the cost of shipping the products back to you after service has been completed. Return shipping will be charged to you for products not covered by the Warranty or requiring no warranty repair. Damage occurred during shipment is deemed the responsibility of the carrier, and any claim should be made directly to said carrier.
The following information must be presented to obtain Warranty Service:
- The defective products;
- Your name, company name if applicable, address, and telephone number;
- A description of the problem; and
- Proof of purchase which clearly indicates the name and address of the distributor or reseller, date of purchase, product type and model number. Without proof of purchase, your Warranty Period will commence on the date labeled on the headset.
As part of GN’s efforts to reduce environmental waste you understand that the products may consist of reconditioned equipment that contain used components, some of which have been reworked. The used components all live up to GN’s high quality standards and comply with GN’s product performance and reliability specifications. You understand that replaced parts or components will become the property of GN.
Limitations of Warranty
The Warranty only applies to products purchased for use, not for resale. Specifically exempt from warranty are limited-life consumable components subject to normal wear and tear, such as microphone windscreens, ear cushions, modular plugs, ear tips, ear hooks, decorative finishes, batteries, and other accessories including all foam products. The Warranty is invalid if the factory-applied serial number, date code label, and/or product label has been altered or removed from the products.
The Warranty applies only to defective factory material and factory workmanship, and does not cover defects or damages caused by or attributable to (a) improper storage or faulty installation and operation; misuse or abuse; accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the products, (b) alterations, repair, or maintenance attempted by anyone other than GN or a GN dealer which is authorized to do GN warranty work, (c) contact with any liquid, (d) use of the products or accessories for commercial purposes or subjecting the products, or accessories, to improper or abnormal usage or conditions, or (e) other acts which are not the fault of GN. Furthermore, the Warranty does not cover defects or damages that result from the use of non-GN branded or certified products, accessories, or other peripheral equipment.
The Warranty does not apply to products which have not been charged for six (6) months. If the battery in a product has not been charged for a period of six (6) months, the product might not function or regain its full potential and long-term performance. GN does not offer any warranty for such performance. It is the owner’s responsibility to operate and care for the products in accordance with the instructions and specifications supplied with the products. Repairs resulting from failure to do so are not covered by the Warranty.
REPAIRS OR REPLACEMENTS AS PROVIDED UNDER THIS WARRANTY ARE THE EXCLUSIVE REMEDY OF THE END-USER. NEITHER GN NOR YOUR RETAIL DEALER OR SELLING DISTRIBUTOR SHALL BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THE PRODUCTS, INCLUDING WITHOUT LIMITATION COMMERCIAL LOSS, INCIDENTAL EXPENSES, LOSS OF TIME, OR INCONVENIENCE. EXCEPT TO THE EXTENT PROHIBITED BY LAW, THE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS AND IMPLIED WARRANTIES WHATSOEVER, INCLUDING BUT NOT LIMITED TO THE WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PRACTICAL PURPOSE.
NOTE!
The Warranty gives you specific legal rights. You may also have other rights which vary from state to state. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or implied warranties, so the above exclusions may not apply to you. The Warranty does not affect your statutory legal rights under your applicable national or local laws.