Jabra EXTREME for PC

FAQ

• Audio

  • I can use my Jabra headset for phone calls, but I cannot hear my music through the headset.

    Please verify that your phone supports the A2DP and AVRCP Bluetooth Stereo profiles. Without those profiles in your phone the music will not transmit via the Bluetooth link. Please check with your phone provider to verify your phone's supported profiles.

  • Why is the music that I have on my phone not playing in my headset?

    In order to listen to music using Bluetooth, your phone will need to have the Bluetooth music profile A2DP. To check if your phone is equipped with this profile, please check Jabra's Compatibility Guide or contact your service provider for more information.

  • My headset does not work when using Skype

    Please try the following steps:

    1. In the Skype Client check, if you pressed “OK” when prompted “New audio device found”.
    2. If you pressed “Don’t use with Skype” please go to “Call” in the drop down menu in the upper left corner of the Skype Client, choose “Audio Settings…” and choose “Jabra LINK 320 USB” in the two drop down menus under "Microphone" and "Speaker" and then press “Save”.

  • I cannot hear the phone call in my headset.

    Please try the following steps:

    1. Increase the volume on your headset.
    2. Make sure your phone is connected to the headset by tapping the answer/end button.
    3. Ensure that the headset is paired to your phone.
    4. Make sure your phone is connected to the headset in the phone’s menu or by tapping the answer/end button on the headset.

  • I cannot hear music in my headset.

    Please try the following steps:

    1. Make sure the headset is connected to your Bluetooth enabled device. You may have been out-of-range (10 metres / 33 feet) of your Bluetooth-enabled device, or the headset might have experienced an ESD (Electrostatic discharge) incident.
    2. Press the answer/end button to re-establish the Bluetooth audio link. Increase the volume on your device.
    3. Make sure that your headset is charged.

  • I cannot hear anything in my headset.

    Please try the following steps:  

    1. Increase the volume in the headset.
    2. Ensure that the headset is paired to a device.
    3. Ensure your phone is connected to the headset by tapping the answer/end button.

  • I hear crackling noises in my headset.

    Bluetooth is a radio technology which means it is sensitive to objects between the headset and the device it is connected to. You should be able to have up to 10 metres (33 feet) of distance between the headset and the connected device when there are no major objects in the way (walls, etc.).

  • I have problems streaming in stereo from my music device (mobile phone, PC, MP3-player etc.).

    Make sure the other device supports Bluetooth 1.1 or 1. 2, including the Advanced Audio Distribution Profile (A2DP), otherwise it will not work. Please consult the user manual of the device you are using for how to pair it to a Bluetooth stereo headset.

  • I experience poor sound quality in my headset when listening to music.

    This is because the USB adapter does not support stereo Bluetooth streaming (Advanced Audio Distribution Profile or A2DP) and therefore streams music using the Headset Profile, which has a limited bandwidth and is not suitable for high quality music. The sound quality will be much improved, if your phone supports A2DP.

  • Why am I receiving static on my Bluetooth headset?

    All wireless devices may be susceptible to interference, which could affect performance. Please try the following steps:

    1. Keep the headset on the same side of your body as the phone.
    2. Make sure there is a direct line of contact between the headset and your phone. The Bluetooth signal may have difficulty transmitting through walls, buildings or people. Static or interference is sometimes environmental. Interference can be caused by e.g. computers, cordless phones, microwaves etc.  

• Compatibility

  • Is my Jabra headset compatible with my mobile phone?

    Jabra headsets and speakerphones follow the Bluetooth standard. Bluetooth devices that follow the standard are compatible. Refer to your mobile phone’s specifications to see, if it meets the Bluetooth standard. Products using different revisions of the Bluetooth standard also work together. 

    Later versions of Bluetooth are backward-compatible with previous versions. Features and specifications of Bluetooth communication will always revert to the older version in use.

  • Can I use my Jabra headset with my iPhone?

    You can use your headset with your Apple iPhone, but please note that while the headset is compatible for iPhone telephone applications, music applications may not perform correctly, e.g. Play/Pause, Skip Next/Previous, Volume Up/Down, etc.

  • Can my Jabra headset work with other Bluetooth equipment?

    The headset is designed to work with Bluetooth mobile phones. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1.1 or higher and support a headset and /or hands-free profile.

• Features

  • I cannot answer or end a Skype call with the answer/end button on my Jabra headset.

    To use the enhanced calling functions in the headset, you need to have Jabra PC Suite installed and running on your PC. We recommend you to download the latest release of Jabra PC Suite.
    

    Download the latest release of Jabra PC Suite

     

  • I cannot use "Reject call", "Call on hold", "Redial" or "Voice dialing"

    In order to work these features must be supported on your phone. Please consult your phone’s user manual for details.

• Installation

  • I have pairing problems with my Jabra headset.

    You may have deleted your headset pairing connection in your mobile phone/device. Refer to the section in the User Manual and follow the pairing instructions to pair it again.

  • How do I pair my Jabra Bluetooth headset with my mobile phone?

    The first time you turn the headset on, it will go into pairing mode automatically.

    To put the headset into pairing mode:

    1. Make sure that the headset is powered on. 
    2. Press and hold the answer/end button as long as it takes until the blue light is on steady (without blinking).
    3. Follow the pairing procedure for your phone. Refer to your phone’s user manual for details.

  • How do I pair the my Jabra headset with the USB adapter?

    The headset and USB adapter are pre-paired from the factory. In case you need to pair it up again, please try the following steps:

    1. Put the USB adapter into pairing mode by pressing the button on the USB adapter for 10 sec until the LED turns solid blue.
    2. Turn your headset on.
    3. Press and hold the answer/end button until the Bluetooth indicator flashes blue, then place the headset next to the USB adapter.
    4. When the two devices are paired and connected, the USB adapter will light up solid green.

  • I have a connection problem with my headset.

    You may have deleted your headset pairing connection in your mobile phone. Follow the pairing instructions (refer to the section in the User Manual).

    You can determine if your headset is connected to a device by looking at the flashes on the headset after tapping the answer/end button. 

    When the headset is on:

    • Very slow, single flashes mean that the headset is connected to a device
    • Slow triple flashes mean that the headset is not currently connected

  • Can I take the USB aydapter out of the USB port when it is done installing itself?

    Yes, once the USB adapter is installed you can take it out without any problems. To use the USB adapter again simply insert the USB adapter into the same USB port it was installed on and it is ready to use.

    If you insert the USB adapter into a different USB port it will simply install itself on that port as well. This does not have any impact on the use of the product.

  • Do I need to install additional software/programs to make my headset work with Skype?

    No, simply insert the USB adapter in a free USB port on your PC. When Windows has installed the USB adapter, turn on your headset and it will connect automatically to the USB adapter.

  • What is the pass code for pairing my headset?

    The pass code for pairing the headset is "0000" (four zeros).

• Accessories

  • How can I obtain parts and accessories for my Jabra headset?

    You can order accessories at the following website:

    Shop Jabra Accessories

• Technologies

  • What is AVRCP?

    Audio Video Remote Control Profile (AVRCP) is a Bluetooth profile that makes it possible to control e.g. a phone from a Bluetooth headset when streaming music.

    
    

• Other

  • I am unable to take any calls when my headset is charging.

    The headset cannot be used while charging for safety reasons. Please allow the headset to charge fully then disconnect it from the charger and it will be ready for use.

  • The music player starts playing when connecting to my Jabra headset.

    Some phones may start the music player once it connects to the headset. Re-pair your headset to the device in order to avoid this behaviour. 

    1. Make sure the headset is off.
    2. Press and hold the answer/end button for approx. 5 seconds until the light turns solid blue.
    3. Continue to press and hold the answer/end button until the solid blue light turns off.
    4. Continue to press and hold the button until a solid purple light turns on.
    5. Go through the regular steps for pairing the headset to a Bluetooth device.

  • Can my Jabra headset be charged via PC/Mac?

    The headset can be charged from a PC/Mac using a USB cable, e.g. mini or micro USB cable. Not all products have a USB cable included in the packaging. If you do not have a suitable cable already, you can purchase one from our webshop:

    http://www.buyjabra.com