Jabra GN9330e USB

Item no: 9337-509-405

Please note that this product will go end of sales by June 30th 2013

Improved call control with leading desk phone brands through EHS

Wireless freedom and flexibility in one headset. Employees can talk for up to 9 hours on this wireless headset. With a range of 325 ft, they are free to multi-task while talking on the phone. The headset can be worn with a headband or earhook, giving employees the flexibility to choose the style that is most comfortable for them.

Was this useful?
Yes No

Thank you for your feedback

The information you provide will be used to improve the page.

We will not respond directly to your comments.

Please go to Contact if you need further assistance.

Thank you for your feedback

The information you provide will be used to improve the page.

Help Us Get Better

Please tell us why you didn't find this useful

How can we make this more useful for you?

Send Feedback Cancel

Accessories (8 items)

Specifications

  • Connectivity

    • Wireless Technology: DECT 1.9
      Supports the DECT (digital enhanced cordless telephony) 1.9 standard wireless technology. Wireless DECT standards vary depending on local legislation. Jabra DECT wireless headsets cover the most recognized DECT standards including European standard DECT and US DECT 6.0. If in doubt, check with your Jabra contact if you are using the correct standard.
    • Talk Range (m): Up to 106 m
      Up to The maximum talk range is 106 meters m
    • Talk Range (feet): Up to 350 ft
      Talk range defines how far away you can be from the headset base and still be connected and carry on a conversation
    • Unified Communication: Yes
      The device is fit for Unified Communications
    • Operating System: Windows
      This device supports Microsoft Windows
    • Connectivity: USB
      This device is connected via USB
    • Conference call capacity: Not supported
      The feature is not supported on this device
    • Usage: Soft phone
      Designed to optimize the experience of using a Unified Communications client
    • Control Center: No
      Control center is not supported by this device
    • Jabra PC Suite: Yes
      Jabra PC Suite enables remote call control with Jabra headsets and the latest generation of UC and IP softphones. Wireless headset users can answer and end calls away from their desk and softphone. With a corded headset, Jabra PC Suite gives you a number of remote call control functions either directly from your headset or from in-line buttons on the cord.The seamless integration between headset and softphone allows users to benefit from enhanced mobility and the ability to multitask while on a call. This freedom improves work efficiency and ergonomics throughout the day.

  • Speakers

    • Frequency Response: Wideband|Narrowband
      Frequency Response describes the range of frequencies a speaker can produce, measured in Hertz
    • Digital Signal Processing: No
      This device does not utilize DSP (Digital Signal Processing)
    • Listening Mode: One ear
      Offers mono sound through one speaker

  • Microphone

    • Microphone Type: Noise cancel
      Enhances call clarity by eliminating background noise from the office.
    • Microphone Sensitivity: N/A
      The microphone sensivity level is not available at this moment for this device
    • Boom Arm Type: Midi
      The midi boom arm has an enhanced wind noise reduction and a noise canceling microphone
    • Mute function: Yes
      Mute gives you the option to mute/unmute the microphone directly on the device

  • Battery & Power

    • Talk Time: Up to 6 hours
      Talk Time is the maximum time you can talk before a device runs out of power
    • Standby Time: Up to 43 hour(s)
      Standby Time is the maximum time a device can remain powered on
    • Charge Time: Up to 180 minutes
      Charge Time is the maximum time it should take to fully recharge the battery
    • Battery Status Indicator: Indicator
      A battery status indicator reveals the remaining battery time

  • Design

    • Wearing Style:
      • A headband is a fully adjustable, over-the-head wearing style
      • Ear hook or Over the ear is a flexible earhook that gently and comfortably holds the receiver to your ear
    • Weight: 26 grams
      How much the product weighs (in grams)

  • Remote Call Control

    • Digital Signal Processing: No
      This device does not utilize DSP (Digital Signal Processing)
    • Electronic Hook Switch: No
      This device does not support Electronic Hook Switch
    • Jabra PC Suite: Yes
      Jabra PC Suite enables remote call control with Jabra headsets and the latest generation of UC and IP softphones. Wireless headset users can answer and end calls away from their desk and softphone. With a corded headset, Jabra PC Suite gives you a number of remote call control functions either directly from your headset or from in-line buttons on the cord.The seamless integration between headset and softphone allows users to benefit from enhanced mobility and the ability to multitask while on a call. This freedom improves work efficiency and ergonomics throughout the day.

  • Control

    • Setup Display: No
      There is not Setup Display on this device

  • Certification and Standards

    • Certifications:
      • Certified by Cisco
      • Certified by Avaya
      • Certified by Siemens
      • Certified by Aastra
      • Certified by Alcatel-Lucent

FAQ

  • Compatibility

    • Can my Jabra GN9300e standard be used with full remote call control on MS Lync if Jabra PC Suite is installed?

      ​No, the Jabra GN9300 will not have full remote call control on MS Lync, even if the Jabra PC Suite is installed. The Jabra PC Suite does not integrate with MS Lync, and will not resolve the issue. We recommend that you use the Jabra GN9300e MS Lync variant.

      Was this useful?
      Yes No

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel

  • Features

    • Can I put calls on hold or use call waiting on my Jabra wireless headset?

      You are unable to put a call on hold, or use call waiting on the wireless headset. These functions must be used on the phone. You are able to remotely answer and disconnect one call at a time using the headset. You can also mute the call from the headset.

      Was this useful?
      Yes No

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel

    • Does the Jabra GN9300 Series support conference calls?

      ​Yes, the Jabra GN9350 and Jabra GN9350e support conference calls. However, the Jabra GN9330 and Jabra GN9330e do not support this feature.

      Was this useful?
      Yes No

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel

    • Can I pair multiple Jabra GN9300 headsets to my base unit?

      ​Unfortunately, this is not possible. However, in case you lose or break your original headset, a replacement headset may be paired to the original base unit. The Jabra GN9350e series also has a conference functionality where up to 4 headsets can participate in the same call.

      Was this useful?
      Yes No

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel

    • How do I use the mute functionality?

      ​Mute functionality is activated/deactivated by pressing the volume control’s mute switch. When mute is activated, a tone in regular intervals is heard in headset, and mute indicator on base lights.

      Was this useful?
      Yes No

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel

  • Installation

    • How do I reset my Jabra GN93x0e headset?

      Please follow below steps:

      1. Please check the power supply connection. 
      2. Place the headset in the base and remove the power adapter from the base.
      3. Remove the headset from the base.
      4. Now remove the headset's battery by pushing the battery in the direction of the microphone.
      5. Take the battery and place this back on the headset, the blue LED on the headset should light up for approx. 2 seconds. Then place the headset on the base and connect the power adapter.
      6. The four green LEDs on the base will now light up all at once.
      7. When the green LEDs light up again (this can take up to 30 minutes), the headset is ready to use again. If the green LEDs do not light up after that time, press and hold down the pairing button ( >< ) on the base (outside left) for approx. 7 seconds until the blue LED on the headset flashes once. Once the green LEDs light up again (this can take up to 30 minutes), the headset is ready to use again.

      Was this useful?
      Yes No

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel

    • I experience frequent disconnects and out ofrange tones on my Jabra GN9300 headset also when close to the base.

      ​This might be due to a density issue. We recommend setting the Jabra GN9300 unit to work in narrowband and/or low power mode.

      Was this useful?
      Yes No

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel

    • How do I use audio streaming with Jabra GN93x0 OC?

      Prerequisite:

      Please note that the "Audio streaming" function is supported by the GN 93xxe series from version "C" or date code 3/09.

      Remove the headset from the base.

       

      Connection in PC mode:

      First disconnect the radio link by pressing either the "answer/end” button on the headset, or the button indicated with the "PC" symbol on the base. The online display (blue LED) on the headset will darken.

       

      or

       

      Connection in phone mode:

      First disconnect the radio link by pressing either the "Answer/End" button on the headset or the button indicated with the ”phone” symbol on the base. The online display (blue LED) on the headset will darken.

      or

       

      Start audio streaming:

      To use audio streaming e.g. for conference call participation or listen to a voice-mail delivered by email, simply activate the Clean Audio Mode by double-tapping the headset’s “answer/end” button on the headset. When you want to end Clean Audio Mode just single tap the headset’s “answer/end” button.

      Was this useful?
      Yes No

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel

    • How to change the wireless range on the Jabra GN9330e and Jabra GN9330e USB

      Important: Please note that range settings are only supported from date code 01/10.

      To change the wirelss range settings:

      1. Place the headset on the base.

      2. Hold down the ”phone” button on the GN 9330e or the "PC” button on the GN9330e USB headset for approx. 6 seconds until the online display (blue LED) on the headset starts to flash. With a single press of the ”phone” button, you can now set the range of your headset. You can see the current setting via the charge display (yellow LED).

       

      GN9330e:

       

      GN9330e USB:

      With the Jabra GN9330e USB, you can also select the bandwidth range setting, e.g. narrowband (300Hz -3400 Hz) or wideband (150Hz-6800Hz).

       

      Normal = Up to 120 meters

      Low = Up to 60 meters

      Very Low = Up to 25 meters​​

      Was this useful?
      Yes No

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel

    • How to connect and use my Jabra GN9330e USB with AVAYA one-X Communicator

      | Connection and configuration

      1.    Download and install Jabra PC Suite on your computer (required for headset call control).
      2.    Connect the AC power cord to the headset base and to a working power outlet.
      3.    Connect the microphone to the speaker.
      4.    Attach the desired wearing style to the speaker.
      5.    Dock the headset to the base for charging.
      6.    Connect the provided USB cable to the headset base and directly into the laptop or desktop computer.
      7.    Wait for Windows to install the driver for the headset.
      8.    Start up one-X Communicator.
      9.    In the one-X Communicator main window, click the drop down menu and choose Settings, then General Settings.


      10.    Under Devices and Services, select the Audio option.
      11.    Under Microphone, select the Jabra GN9330 USB from the drop down menu.
      12.    Under Speaker, select the Jabra GN9330 USB from the drop down menu.

      speaker settings

      13.    When you have finished, click OK.


      Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

      1.    Go to Windows Control Panel.
      2.    Select Hardware and Sound.
      3.    Click Sounds to display the list of playback devices.
      4.    Select Speakers from the list and set as the default.
      5.    Now your speakers will provide audio for program-related sounds.

      | Usage

      Receiving a call

      You will see a call notification pop-up on your computer screen when you have an incoming call.

      Option 1: Press the Answer button on the headset base to answer the call.  

      Option 2: Press the Answer button on the headset to answer the call.



      Option 3: Click the green handset on the call notification pop-up on your screen.



      Option 4: If you are unavailable, you can click the red handset to ignore the call.


      Adjust audio:

      To increase or decrease the listening volume, rock the Volume switch back or forth.



      To mute or unmute the microphone, press the Volume switch straight in.


       

      Was this useful?
      Yes No

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel

    • How to connect and use my Jabra GN9330e USB with Cisco IP Communicator for Windows

      | Connection and configuration

      1.    Download and install Jabra PC Suite on your computer (required for headset call control).
      2.    Connect the AC power cord to the headset base and to a working power outlet.
      3.    Connect the microphone to the speaker.
      4.    Attach the desired wearing style to the speaker.
      5.    Dock the headset to the base for charging.
      6.    Connect the provided USB cable to the headset base and directly into the laptop or desktop computer.
      7.    Wait for Windows to install the driver for the headset.
      8.    Start up IP Communicator.
      9.    In the IP Communicator main window, click the drop down menu and choose Audio Tuning Wizard.

      audio tuning wizard

      10.    To continue to the wizard, click Next.
      11.    Under Headset, select the Jabra GN9330 USB from the drop down menu.
      12.    Under Speakerphone, select the Jabra GN9330 USB from the drop down menu.
      13.    Under Handset, select the Jabra GN9330 USB from the drop down menu.
      14.    Under Ringer, select the Jabra GN9330 USB from the drop down menu.
      15.    To continue, click Next.

      headset from wizard 

      16.    To test listening audio click Play, then Next.
      17.    To test microphone volume click Test, then Next.

      mic test

      18.    When complete, click Finish.

      Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

      1.    Go to Windows Control Panel.
      2.    Select Hardware and Sound.
      3.    Click Sounds to display the list of playback devices.
      4.    Select Speakers from the list and set as the default.
      5.    Now your speakers will provide audio for program-related sounds.

      | Usage

      Receiving a call

      You will see a call notification pop-up on your computer screen when you have an incoming call.

      Option 1: Press the Answer button on the headset base to answer the call.  



      Option 2: Press the Answer button on the headset to answer the call.



      Option 3: Click the headset icon on the call window.

      headset on call window

      Adjust audio:

      To increase or decrease the listening volume, rock the Volume switch back or forth.



      To mute or unmute the microphone, press the Volume switch straight in.


      Was this useful?
      Yes No

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel

    • How to connect and use my Jabra GN9330e USB with IBM Sametime for Windows

      | Connection and configuration

      1.    Download and install Jabra PC Suite on your computer (required for headset call control).
      2.    Connect the AC power cord to the headset base and to a working power outlet.
      3.    Connect the microphone to the speaker.
      4.    Attach the desired wearing style to the speaker.
      5.    Dock the headset to the base for charging.
      6.    Connect the provided USB cable to the headset base and directly into the laptop or desktop computer.
      7.    Wait for Windows to install the driver for the headset.
      8.    Start up Sametime.
      9.    In the Sametime main window, click File and choose Preferences.



      10.    Select the Voice and Video option.
      11.    Next to Microphone, select the GN9330 USB from the drop down menu.
      12.    Next to Speakers, select the GN9330 USB from the drop down menu.
      13.    Next to Ringing, select the GN9330 USB from the drop down menu.



      14.    When you have finished, click Apply, then OK.

      Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

      1.    Go to Windows Control Panel.
      2.    Select Hardware and Sound.
      3.    Click Sounds to display the list of playback devices.
      4.    Select Speakers from the list and set as the default.
      5.    Now your speakers will provide audio for program-related sounds.

      | Usage

      Receiving a call

      You will see a call notification pop-up on your computer screen when you have an incoming call.

      Option 1: Press the Answer button on the headset base to answer the call.  



      Option 2: Press the Answer button on the headset to answer the call.



      Option 3: Click Accept on the call notification pop-up on your screen.

       

      Option 4: If you are unavailable, you can click Decline or Decline Options to choose to reply with an instant message.

      Adjust audio:

      To increase or decrease the listening volume, rock the Volume switch back or forth.



      To mute or unmute the microphone, press the Volume switch straight in.

      Was this useful?
      Yes No

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel

    • How to connect and use my Jabra GN9330e USB with Skype for Windows

      | Connection and configuration

      1.    Download and install Jabra PC Suite on your computer (required for headset call control).
      2.    Connect the AC power cord to the headset base and to a working power outlet.
      3.    Connect the microphone to the speaker.
      4.    Attach the desired wearing style to the speaker.
      5.    Dock the headset to the base for charging.
      6.    Connect the provided USB cable to the headset base and directly into the laptop or desktop computer.
      7.    Wait for Windows to install the driver for the headset.
      8.    Start up Skype.
      9.    In the Skype main window, click Tools and choose Options.

      skype tools options

      10.    Under General, select the Audio settings option.
      11.    Next to Microphone, select the Jabra GN9330 USB from the drop down menu.
      12.    Next to Speakers, select the Jabra GN9330 USB from the drop down menu.
      13.    Next to Ringing, select the Jabra GN9330 USB from the drop down menu.

      skype general audio

      14.    When you have finished, click Save.

      Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

      1.    Go to Windows Control Panel.
      2.    Select Hardware and Sound.
      3.    Click Sounds to display the list of playback devices.
      4.    Select Speakers from the list and set as the default.
      5.    Now your speakers will provide audio for program-related sounds.


      | Usage

      Receiving a call

      You will see a call notification pop-up on your computer screen when you have an incoming call.

      Option 1: Press the Answer button on the headset base to answer the call.  
       


      Option 2: Press the Answer button on the headset to answer the call.



      Option 3: Click Answer on the call notification pop-up on your screen.

       call notification popup

      Option 4: If you are unavailable, you can click Decline.

      Adjust audio:

      To increase or decrease the listening volume, rock the Volume switch back or forth.



      To mute or unmute the microphone, press the Volume switch straight in.

      Was this useful?
      Yes No

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel

    • How to connect my Jabra GN9330e USB to your PC

      Connecting to PC/Laptop:

      1. Connect the USB connection cable supplied to the mini-USB socket on the Jabra GN9330e USB base and a vacant USB slot on your PC/laptop.
      2. The Jabra GN9330e USB is now automatically registered in your system control under > Sound & Audio devices.

      The Jabra GN9330e is plug-and-play with the following operating systems:

      • Windows 7 (JabraGN 9330 from version I)
      • Microsoft Vista (Jabra GN 9330 from version I)
      • Windows 2000 / ME / XP
      • Mac OS from 9.0.4 to 10.1.3 and OS X 10.5
      • SUSE Linux from Kernel 9.0

      Was this useful?
      Yes No

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel

  • Other

    • How do I reset my Jabra GN9300 headset to factory default?

      Please follow below steps:

      1. ​Place the headset in the base station and remove the power cord from the base station.
      2. Remove the headset from the base station.
      3. Remove the battery from the headset by pushing it towards the microphone.
      4. Take the battery and reinsert this into the headset, and now the Blue LED of the headset should illuminate for about 2 seconds.
      5. Then place the headset on the base station and connect the power cord. The four green LED`s on the base station will now flash once. The blue LED of the headset will flash once after about 5 seconds. The headset will now be functional once again.

      Was this useful?
      Yes No

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel

    • Does the Jabra GN9300 Series contain Poly Chlorinated Biphenyl (PCB)?

      ​No, the Jabra GN9300 Series products does not contain Poly Chlorinated Biphenyl (PCB).

      Was this useful?
      Yes No

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel

PRODUCT DOCUMENTATION

Documentation for download Language File format File size
Quick Start Guide PDF 603,9 KB Download
Serial Number Location English PDF 251,7 KB Download
User Manual English PDF 6,7 MB Download

For more support to your product, drivers, Firmware, go to the product support page

Was this useful?
Yes No

Thank you for your feedback

The information you provide will be used to improve the page.

We will not respond directly to your comments.

Please go to Contact if you need further assistance.

Thank you for your feedback

The information you provide will be used to improve the page.

Help Us Get Better

Please tell us why you didn't find this useful

How can we make this more useful for you?

Send Feedback Cancel