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Multiuse Bluetooth headset for desk phones, mobile phones and PC Softphones
Jabra M5390 Multiuse

Welcome to the Jabra M5390 technical support area, where we offer answers to your frequently asked questions and technical product information.
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FAQ for Jabra M5390 Multiuse

Popular questions
  • How does the Jabra M5390 work?
    • The Jabra M5390 Multiuse headset is supplied together with the Jabra A335w Dongle and the Jabra M5390 Multiuse base. This unique combination allows you to use one single headset for all your communication needs. The Jabra M5390 Multiuse headset connects simultaneously to mobile phones and deskphones - or to mobile phones and PC softphones. The headset base together with the headset is used together with your deskphone.

      The dongle allows the headset to communicate with your softphone through your PC or laptop. Simply press the dedicated key to answer a call - after removing the Jabra M5390 Multiuse headset from the headset cradle. To answer a call on a telephone without a headset button, lift the handset from the telephone for the duration of the call. To end the call, simply replace the handset on the telephone. If you receive a call on your mobile phone, simply take the headset out of the headset cradle and press the answer/end button. To end a call, press the answer/end button and place the headset in the cradle.

       

  • Are there other wearing styles available for the Jabra M5390 Multiuse?
    • Yes, a headband is included in the pack and a neckband is available as an accessory.
  • Can WiFi and the Jabra M5390 Multiuse coexist in the same location?
    • Yes, the Jabra M5390 Multiuse uses adaptive frequency hopping, so that channels that are blocked by Wi-Fi, etc., will not be used – only the free channels are used to ensure a good sound quality.
  • Which softphone solutions does Jabra PC Suite support?
    • • Skype: version 3.2 or above
      • Cisco IP Communicator: version 2.0.1.1 or above
      • Microsoft Office Communicator 2007
      • Other softphones: All softphones will recognize your Jabra headset as a standard Windows sound card with sound-in and sound-out features. However, you will not be able to control these phones from the Jabra headset (i.e., you will need to use the softphone user interface to place and answer calls).
  • What is the range on the M5390 Multiuse?
    • The range between the headset and the base or the headset and the dongle is up to 70 meters (230 feet). The range between the headset and a mobile phone is in most cases up to 10 meters (33 feet) depending on the mobile phone.
  • The volume in my headset when using the mobile phone is low?
    • Increase the volume on the headset (or phone). As the volume level needed might be different on your deskphone and mobile phone it might be best to adjust the level on the phones. Then use the headset volume level adjustments for general adjustments: Ensure that the headset is paired with the mobile phone.
  • What is DSP (Digital Signal Processing)?
    • A digital processor enhances the incoming voice/audio signal and removes sound impurities from noisy environments, mobile phones, etc. The Jabra M5390 has DSP both in the base and headset.
  • Is it possible to listen in on calls with the Jabra M5390 Multiuse?
    • The risk of unauthorized access to communication via a Bluetooth headset is very limited. The M5390 Multiuse uses 128 bit encryption.