GN Warranty

All GN products have a 2 year warranty from date of purchase by the customer.  All headsets are replaced free of charge* within warranty period.

IMPORTANT NOTES:

When sending your GN headset in for repair please follow the below guidance:

• Corded Headsets - Please return the headset unit only.  Cords should only be returned when intended for repair.
• Cordless Headsets - Please return all items (base unit, headset and power supply).
• Amplifiers - Return cords and power supplies where appropriate.
• Accessories, instruction guides and packing material are consumable items and need not be returned with the product.

PRODUCT NOTES:

The warranty is void if the serial number, date code label or product label is removed or if the product has been subject to physical abuse, improper installation, modification, or repair by unauthorised third parties.

All items should be shipped by registered mail and must be received within 5 working days from the date of the Repair Dispatch Note.  A charge may be made for any item or items not received within the specified timeframe.

It is the responsibility of the customer to ensure that the barcode details provided are correct.  If, on inspection, the information is found to be inaccurate, then the warranty status shall be re-calculated accordingly and a charge may be incurred if the item or items are found to be outside the 2 year guarantee period.  Additionally, if the customer cannot provide any barcode details but the item or items were purchased within the last two years, then a copy of the original receipt or other proof of purchase must be submitted with the goods.  Failure to do so may incur the appropriate repair charge.

GN (Great Nordic) UK Ltd accepts no liability for any loss or damage incurred whilst shipping.

Should you need to discuss any aspect of your repair, please contact us on 01784 220140.

* Does not apply to customer damaged or dead on arrival (DOA) items.  Please click here for the DOA procedure.