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Jabra BT320s
Welcome to the Jabra BT320s technical support area, where we offer answers to your frequently asked questions and technical product information. |
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Popular questions
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The indicator lights (LED) are not working
- Simultaneously press the Play/Pause/Stop and the Skip Back button to turn the indicator lights on or off.
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I cannot hear anything in my headset
- Increase the volume on the headset. Ensure that the headset is paired with the phone. Make sure that the phone is connected to the headset – if it does not connect either from the phone’s Bluetooth menu or by tapping the answer/end button, follow the pairing procedure.
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I have problems streaming in stereo from my music device (mobile phone, PC, MP3-player etc.)
- Make sure the other device supports Bluetooth 1.1 or 1.2 including the Advanced Audio Distribution Profile (A2DP), otherwise it will not work. Please consult the user manual of the device you are using for how to pair it to a Bluetooth Stereo headset.
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When active on a phone call, the caller cannot hear me
- Simultaneously press the volume + and – button to mute/un-mute the microphone when active on a phone call.
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I cannot hear music in the headset
- Increase the volume on your music device. Ensure that the headphones are connected properly to your headset. Make sure the headset is connected to the 3.5 mm port on the music device. Make sure that the headset is charged (it does not need to be turned on, but should be charged). If the headset has run out of batteries and you are not able to charge, you can connect the headphones directly to the music device
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I can hear stereo but the music control buttons do not work
- The connected device must support the Bluetooth profile for remote control, AVRCP to make the music control buttons work. Please consult your device's user manual.
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- Please note, in order to listen to stereo music your phone must support the stereo music profiles. Please check with your manufacturer for further information on this.
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I hear crackling noises
- For the best audio quality, always wear your headset on the same side of the body as your mobile phone. Bluetooth is a radio technology, which means it is sensitive to objects between the headset and the connected device. It is designed for the headset and the connected device to be used within 10 metres (33 feet) of each other, with no major objects in the way (walls, etc.).
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