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GN8000

Welcome to the GN8000 technical support area, where we offer answers to your frequently asked questions and technical product information.
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FAQ for GN8000

Popular questions
  • Why can’t I hear a dial tone when the headset is on?
    • Make sure you have inserted both the headset and handset cords into the appropriate ports. Make sure the headset/handset switch is in headset position. Make sure that the batteries are properly installed. Replace the batteries with fresh batteries. You may have the system selector switch in a position that does not correspond with your telephone. Lift the amplifier top cover and move the system selector switch to another position.
  • Why does the other party have a hard time hearing me?
    • Make sure that the mute switch is in talk position. Check the position of the headset microphone boom arm and make sure it is placed approximately 2 cm from your lower lip. The microphone volume control may be too low. Lift the amplifier top cover and adjust the transmit volume towards the right to a higher number. You may have the system selector switch in a position that does not correspond with your telephone. Lift the amplifier top cover and move the systems selector switch to another position.
  • Why do I hear an echo in my headset when I talk?
    • The microphone volume control may be too high. Lift the amplifier top cover and adjust the microphone volume towards the left to a lower number.
  • Why do I hear a beeping noise in my headset?
    • A beeping noise in your headset may indicate that the batteries in your amplifier are low. Replace both batteries using only AA size batteries.
  • Why doesn’t the on-line indicator light or flash?
    • Make sure the headset stand/on-line indicator is plugged all the way into the port on the rear of the amplifier. Make sure that the batteries are properly installed. Replace the batteries with fresh batteries.
  • Why doesn’t the on-line indicator light or flash?
    • Make sure the headset stand/on-line indicator is plugged all the way into the port on the rear of the GN 8210. Make sure that the power adapter is connected to a functioning wall socket.