On 1st January 2008, the GN (Great Nordic) UK Ltd, Fast Swap process changed as part of our dedicated policy of continuously improving customer service.

We have made numerous improvements to the Web Based Repair Service and these changes focus on our customer, providing a secure, protected and dependable service.

As such, we now only require end user customer details on all Fast Swap orders an will no longer accept any supplier details, therefore making the Fast Swap service even quicker.  This small change in the handling process reduces the time you are without the use of a headset and increases productivity by replacing faulty units within 72 hours.

When registering a repair, you will be asked to provide some basic information that will allows us to process the Fast Swap quickly and effectively.  The new procedure provides a much better quality of service and we hope you view these changes as a positive step to improving our service to you, our customer.

If you have any questions regarding the new process then please do not hesitate to contact us on 01784 220140, or contact your Account Manager.

Please contact your supplier for further details, or alternatively, please call one of our Approved Repair Authorisation Partners for immediate assistance.

BT customers should contact the BT Headset Helpdesk on 0845 707 8157

All Jabra repairs via Approved Jabra Repair Partners should be conducted via the Jabra Fast Swap platform.  Any unauthorised repair outside of this approved process will result in the product warranty being invalidated.