Welcome to the ASP Equipment Solutions site. As an independent testing organisation we endorse only those products that meet the highest standards of safety, functionality and voice intelligibility performance. After considering both laboratory and field test results of all current call centre headsets and amplifiers, we are proud to endorse two manufacturer's products that have met these standards, namely Jabra and ElaraTek, who's headsets and in-line amplifier provide the highest degree of hearing conservation, call clarity and design and build quality worthy of the ASP endorsement. The bundled solution of the Jabra BIZ™ 2400 or GN2000 headset with the ElaraTek SK200 SonoKlara device form ASP's primary choice for Call Centres and we recommend it to all Operators in this sector.
Jabra has a history in sound and communications.
As part of the GN Store Nord Group, the company originally laid the first telegraph cables in 1870. GN Store Nord is now the parent company of Jabra, GN ReSound, which is a world-leader in hearing aids and GN Otometrics, the hearing specialists. As sound and communication has been at the heart of our business for over 140 years we are experts in our field and impart this expertise into all of our products.
As a leading manufacturer of professional headsets for the contact centre and office markets, Jabra audio devices include the best innovations in technology and design.
All Jabra products feature superior call quality, sound protection, advanced comfort and product durability to ensure that whatever your job role there is a Jabra headset for you.
There are multiple reasons to choose a Jabra audio device.
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Sound Safety & Call Clarity
Headsets are an essential tool within any job role where you receive or make calls.
With Jabra devices you can experience consistently superior call clarity.
Incorporating optimum acoustic technology, all headsets feature PeakStop™ technology to protect users hearing from sudden acoustic shocks above 118 dB SPL.
The Jabra headset portfolio includes noise-cancelling microphones as standard, which reduce the background noise to ensure less repetition on calls, leading to faster call wrap-up and increase customer satisfaction.
Jabra also design and manufacture a range of headsets that specifically comply with EU Noise-at-Work legislation, to ensure daily noise protection for telephone-intense users, by limiting their exposure to high sound levels.
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Durability and Ergonomics
Choosing a Jabra audio device provides you with reliability. Jabra headsets have a robust build quality and therefore withstand all-day regular use, ensuring less downtime due to breakages and repairs.
Every Jabra product is subject to extensive testing pre-launch in our world-class research labs, to ensure that our headsets adhere to the standards demanded of them.
Headsets provide a comfortable way to talk on the telephone.
With 8 out of 10 employees spending more than 2 hours per day on the phone*, comfort is key.
A headset eliminates any strain caused by cradling a handset between the neck and shoulder. With 57% of people surveyed confirming that have experienced back, neck or shoulder problems at work*, headsets are the obvious answer to dramatically reducing the strain that using a handset puts on an employee’s body. Supporting this, Jabra headsets are manufactured for all-day wear, ensuring comfort for all job roles, including telephone-intense ones.
Jabra headsets are also lightweight and ergonomic for maximum comfort. Featuring a range of wearing styles for personalisation, there is a Jabra headset to match the needs of any user.
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Hands-free Productivity and Efficiency
Hands-free working is not only liberating for the employee but financially beneficial for the employer.
When is taking a call via a headset you have both hands free to do other things, such as type documents, make notes or retrieve files. This way of working is much more ‘task-centric’ rather than ‘phone-centric’, therefore leading to increased productivity. Studies support this productive way of working as they show that 85% of users work more effectively when using a Jabra headset.*
As the use of headsets provides increased efficiency and personal comfort, users feel more motivated and service-minded during your day. This translates into increased job satisfaction, which can decrease staff turnover and increase company profitability.
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Jabra Service Proposition
Exceptional build quality and durability ensure that all Jabra headsets are manufactured to the highest standards.
This means that all Jabra headsets come with a 2-years warranty as standard. However, the Jabra BIZ™ 2400 corded headset provides a 3-years warranty across the range to provide you with the reassurance that you are purchasing a professional quality audio device. With a return rate of just 0.1% on this product you have the total peace-of-mind to know your investment is protected and you are purchasing the highest quality product in the corded headset category.
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* Jabra Efficiency Study, 2008 |