- Lissy Wedel Olesen, BDO
When you are an expansive company like BDO, with around
1100 employees and a growing number of locations spread
all over the country, it makes sense to look at how the IT and
telephone systems can work better together. At BDO, this is a
task that Lissy Wedel Olesen and her colleagues in the IT and
tele-department handle every day.
”We always have focus on ensuring that
our IT and tele-systems function in the best
way possible in relation to everything from
employee needs and comfort, their workrelated
performance, to the company’s
bottom line”, says Lissy Wedel Olesen,
employed with BDO for the last 12 years.
- Lissy Wedel Olesen, BDO
On the tele-front, one of the focus areas has been to offer
employees professional headsets. In the beginning, the
receptionists used them. Today headsets are common tools
that have also found their way to the many accountants and
consultants in the company. As Lissy explains: “It is always
convenient to have both hands free when servicing a customer
with information or advice. A headset enables you to move
around freely after files and papers, use the keyboard to
search on your PC, and many other things that are otherwise
impossible to do if one hand is chained to a telephone receiver.”
BDO is moving in the direction of Unified Communications.
Specifically, BDO is about to implement Session Initiation
Protocol (SIP)-telephony in specific departments of the
company. With SIP telephony, BDO has the possibility to
integrate communication forms other than speaking, such as
instant messaging and video conferencing.
”Communication has become a tool and a discipline that
can take place on many platforms. The telephone is just one
possibility. Therefore, we have been screening the market for
a long time to evaluate what solution would best suit BDO.
We cannot ignore the fact that Unified Communications is the
future, precisely because communication between employees
and customers takes place on several platforms, says Lissy,
and emphasizes: “However, telephony will continue to be one
of our most important communication forms as our many
consultants are speaking with customers. Therefore, it is
crucial that a Unified Communications solution also includes
professional headsets that deliver the best sound and have the
best overall quality. A good headset completes every Unified
In a company like BDO, with many departments and many on
the way, it has been decided not to commit 100 percent to a
Unified Communications solution all at once. However, BDO
is well on its way and Lissy Wedel Olesen expects that the
company will have everything implemented by the end of 2011.
Over the last few years, there has been increasing focus on
improving the office work environment, also at BDO. In this
connection, the company’s headsets play a role.
“Fortunately, there is more focus on the office work
environment. A good work environment consists of many
things, including noise reduction and optimal ergonomics. A
professional headset can help ensure that noise is reduced and
ergonomics improved because you are no longer tied to your
desk while talking on the phone,” says Lissy Wedel Olesen.
Jabra, via the distributor NW Gruppen, who has been supplying
BDO with headsets for the past several years, has researched
and developed headset solutions that ensure an optimal office
work environment – including reducing noise levels, which
is often a big problem in open office landscapes. Experience
shows that professional headsets, which are able to drown
out external noise, increase productivity and satisfaction
among employees in open office environments. BDO has also
A headset is no longer just a headset. At BDO, most of the
employees are using Jabra GN9350 and Jabra PRO™ 9400.
Both models offer all the benefits of hands-free mobility in an
ergonomic and future-proof, lightweight design.
Jabra PRO 9400 is compatible with solutions utilizing Unified
Communications from leading suppliers such as Microsoft®
and Cisco. It requires minimal setup no matter which unit
it is connected to. If Unified Communications is not yet
implemented, the headset can be used for both normal and VoIP
telephony systems. In addition, the Jabra PRO 9400 reflects
the focus on professional telephone users’ demands for userfriendliness,
innovative technology, and smart design.
Jabra GN9350e is part of the Jabra GN9300e Series, which
utilizes new digital technology within digital signal processing
(DSP). This means an improved sound quality and ensures a
safe, stable sound level. The Jabra GN9300e Series has a smart
microphone arm with noise-reducing microphone and improved
wind noise reduction so the user’s voice always transmits
The new headset is equipped with an advanced LCD-display
on the base unit so the user can set up user-defined calling
parameters such as volume level and output.