Frederikshavn Kommune
CITIZEN SERVICES WITH EXCELLENT SOUND
Employees of the City of Frederikshavn are busy helping citizens. And to ensure that they deliver the best service possible, they need to have the right equipment. Therefore, the City has just purchased Jabra headsets, which will help improve daily life in the municipality.

SITUATION

Daycare, weddings, driver’s licenses and voter registration – the list is long and there are many questions at Frederikshavn City Hall. Here the employees must be available every day to advise and assist the municipality’s more than 62,000 residents.

“We have to deliver good service to our residents and that’s why it is important that our employees have proper working conditions. Telephone employees are busy all day long, and having the right tools is essential to an efficient and well-functioning organization,” says Michael Brink, IT employee for the City of Frederikshavn.

The City of Frederikshavn has a Cisco Unified Communication solution. The city is very satisfied with this solution. Now the employees have professional Jabra headsets, which complete the Cisco solution with excellent sound quality.

EMPLOYEE WELL-BEING

“Jabra headsets have very good sound quality whether they are wireless or corded”

- Michael Brink, IT Employee, The City of Frederikshavn

Jabra headsets are known for many things, including their superior sound quality and functionality. But Michael Brink sees other advantages that can also benefit employee well-being:

“We have employees who talk on the phone all day long. For them a headset is essential. Using a headset means less neck pain because they don’t have to sit and cradle a telephone with their shoulder when they need to use their hands. So, in addition to the excellent sound quality, the ergonomic benefits are also very important.”

Other benefits that Michael Brink mentions is the technology, which, for example, makes it possible for employees to listen to the radio through their headset. When the telephone rings, the radio turns off automatically so it doesn’t disturb the conversation. For employees who work in large open offices, the radio function is a plus as it limits background noise so employees can better concentrate on servicing the City’s residents.

A LONG-TERM AND ECONOMY IC CHOICE

With the purchase of Jabra headsets, the City of Frederikshavn has thought about the future. One of the reasons they chose Jabra was the support for Unified Communications.

“We are constantly striving to improve the daily life of our employees. The first step was new headsets. Now with Unified Communications, we are again getting technological benefits, which can optimize our processes,” says Michael Brink.

In choosing Jabra, economy has also played an important role for the City of Frederikshavn. That’s why they have purchased both corded and wireless headsets for their employees who do not speak on the phone as much.

“We are constantly focusing on making sure we use our money in the right way. Jabra headsets have very good sound quality whether they are wireless or corded, and I know that our employees are very happy with Jabra.”

ALL THE WAY TO THE OTHER END OF DENMARK TO FIND THE RIGHT SOLUTION

The City of Frederikshavn investigated the market carefully to find the right headsets for the right price. They found them at TDC Business Center Lyngby.

“We found this supplier to be very competent. They were helpful and understood our needs, so we have been very pleased to do business with them.”

CUSTOMER
The City of Frederikshavn

WEBSITE
www.frederikshavn.dk

COUNTRY
Denmark

INDUSTRY
Public Sector

PROFILE
The City of Frederikshavn serves residents in northern Jutland in Denmark, taking care of daily requests from citizens concerning daycare, passport applications, resident registration, marriage certificates and housing support. The City of Frederikshavn covers an area of over 64,000 hectares and serves a population of approximately 62,000 people.

BUSINESS CHALLENGE

Very busy employees need to deliver the best service possible. Constant focus on using money in the right way.

JABRA SOLUTION
JABRA PRO™ 9400, JABRA GO™ 6400 and JABRA BIZ™ 2400

BUSINESS BENEFITS
  • Better employee well-being
  • Improved customer service
  • Optimized processes
  • A complete Cisco solution with excellent sound quality
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