In 2011, CPH experienced its busiest summer ever, with no
fewer than 6.5 million passengers taking off and landing at
the busy airport. This places great demands on the performance
and efficiency of its employees, and also places
demands on the IT and telephony platform.
“We found the high quality and reasonable price we
desired with Jabra, which was running a special offer on
a model that matched our needs and requirements.” Jan
Zacho – Sector Chief of CPH’s IT and Infrastructure.
- Jan Zacho, Sector Chief of CPH’s IT and Infrastructure
Owning and operating an airport the size of CPH is a
huge responsibility. And there’s a lot to do. In order to
carry out the many tasks, around 2,100 committed workers
are employed, and are responsible for everything from
planning for the Airport’s future service offerings to the
daily cleaning and maintenance of the Airport.
As one of the most modern airports in the world, CPH has
set the standard in many areas of international air travel.
In order to maintain this standard, the Airport always
needs to be on the cutting edge. This also applies to IT,
telephony, and headsets.
A well-functioning and operationally sound IT structure is
the be-all and end-all for a busy airport, where security is
at the top of the agenda 24/7. This is the responsibility of
Jan Zacho and the 40 IT employees at CPH.
Jan and his colleagues are also responsible for the Airport’s
telephony, which was less than a year ago incorporated
into IT operations. At that time the job involved: finding
and implementing a new telephone system and buying
headsets in order to support and maintain CPH’s position
as one of the world’s most modern airports.
“Last year, we decided that our existing telephony solution
would be phased out in favor of a new and more modern
system. We first looked at a range of IP platforms, but soon
found that we needed to go in another direction. We chose Microsoft Lync because it was user friendly, easy to access
and, not least, had the potential to meet most of our
requirements and demands for a modern, future-proof
telephony platform,” says Jan Zacho, CPH’s IT and Infrastructure
Microsoft® Lync™ has now been fully implemented throughout
the Airport, and now it gives employees access to
instant messaging, VoIP call, live meetings, and video
conferences. Of course, Microsoft Lync also integrates with
Microsoft Exchange, Microsoft SharePoint, and Microsoft Office.
To complete the Microsoft Lync investment, CPH purchased
around 1,000 professional Jabra headsets. This number
corresponds with the number of CPH employees that use a
PC as part of their daily work tasks. And the choice of headsets
was not by chance. Jan Zacho explains:
“It’s not exactly cheap investing in a Microsoft Lync solution.
A crucial part of our choice of headsets was that the
price was reasonable, and didn’t skew the budget. At the
same time, it was also crucial that the selected headset
was of a high quality, because the opposite would make
the total solution seem a little cheap”.
“We found the high quality and reasonable price we desired
with Jabra, which was running a special offer on a model
that matched our needs and requirements”, continues Jan
Zacho. CPH chose the Jabra GN9330e wireless headset.
Additionally, the Jabra Pro™ 9460 and Jabra Pro™ 9470 were
chosen for the Airport’s switchboard due to those employees
spending the vast majority of their work day talking
on the phone. The headsets were chosen in collaboration
with Jabra’s own High Touch headset specialists.
Investing in a professional headset has many advantages.
According to Jan Zacho, one of the advantages is that
employees enjoy a greater freedom of movement.
“The purchase of professional headsets allowed us to provide
employees with a much greater freedom of movement.
Now, while employees talk on the phone, they are free to
move around the office, retrieve a folder from the shelf, make
notes on the conversation on their PC, retrieve information for
the person on the other end of the phone, and many other
things which were not previously possible,” says Jan Zacho,
who emphasizes: “The investment in Microsoft Lync and our
professional headsets has allowed our telephony to really
move into the 21st century. The way we work today fits the
modern airport that CPH is and must continue to be.”
Studies by Jabra show that investing in professional headsets
helps to increase efficiency and motivation.
The studies also show that freedom of movement helps to
improve the work environment and reduce absenteeism. All
of these benefits can be seen in the company’s bottom line.