Deloitte France has introduced a search, evaluation and
validation program with a UC solution, due to their
employees’ increasing need for communication and
collaboration at the clients’ place of work. This solution is
offered through a Microsoft Office Communication Server,
which integrates many functions and functionalities, eg
the indication of presence, instant messaging, video
conferencing, screen sharing, as well as IP telephony.
The first validation tests of this Microsoft Office Communication
solution were carried out with low quality unbranded
micro headsets, which did result in some frustration
both with regard to the sound quality and to the available
functions: no automatic off-hook/on-hook function, no
automatic recognition function.
To get the full value out of the Microsoft Office Communication
solution, the decision was made to go with a high
quality headset. Before the decision was made which
brand and model, a large number of criteria had to be met.
The headset had to be ergonomically correct, the sound
quality had to be high, the headset had to be lightweight,
but also and especially easy transportable so that
employees working off the premises or on-site at the
client’s, could benefit from the same communication and
collaboration services as in-house.
And the benefits of the high quality headsets are two-fold:
IP-telephony due to Microsoft Office Communicator, but
also the ability to listen to voice mails or to E-learning
- Marco Scavongelli, Responsable Telecom, Deloitte France
“Jabra responded positively to all our demands and
requirements. They came up with their headset Jabra BIZ™ 620 USB solution. They developed a tailor-made program,
so that we could use the headset as an audio output
directly from the PC. This was a function which had not
previously been planned and was intended for the range
of optimized headsets for Microsoft Office Communicator”,
says Marco Scavongelli, Responsible Telecom, Deloitte
France and concludes:
“We appreciate the fact that Jabra listened to us and
responded as they did, and they understood how to
incorporate all the functions we required into the headset
software. The collaboration between our team and Jabra’s
team was excellent and very efficient”.