As part of a large project that required updating their telephony
equipment and accessories, the commercial department
at EDF directed the IT department to provide new
headsets. The commercial department had two important
goals in mind:
- Maintain the high quality of service for their post-sales
- Realize the benefits of the latest technological and
EDF needed assistance and it was natural for them to
solicit the expertise of NextiraOne – their current communication
infrastructure supplier and provider of appliances
and applications for telephony, call centers, networks and
security solutions – to find the best product to meet their
requirements. EDF needed superior sound quality, noise
protection, a robust boom to protect the microphone from
acoustic shocks, simple installation, and dual hard and soft
The established relationship with EDF pushed NextiraOne
to go one step beyond an already long list of requirements.
They wanted some extra features that would guarantee
the best possible user experience, and looked for innovative
products that could bring additional benefits in terms
of mobility, deployment and usability.
EDF, Electricité de France
Jabra Pro 9460 quickly demonstrated its ability to satisfy all
Jabra Pro 9460 had many features that made the validation
team sit up and take notice. Among them were the touchscreen,
the TCO 2007 certification that guarantees ergonomic
compliance and minimal emission of electromagnetic perturbations,
and the availability of mono and dual cordless
models giving users a wide choice of configuration and a high
level of mobility. What’s more, the Jabra PC Suite application
enables easy upgrade of headset software and fulfills the
need for easy deployment of a large number of units.
After selecting the Jabra PC Suite application, NextiraOne
initiated training and testing sessions with a group of
eager users and several Jabra Pro 9460 headsets. Users
suggested a few enhancements, which were quickly
implemented thanks to the easy customization capability
of the application software.
Jabra’s capacity to integrate so well into a change management
process and a positive response from the testing
team to an internal survey were instrumental in the final
choice of products and subsequent deployment.
NextiraOne then launched the deployment phase for the
Jabra Pro 9460 headsets into the Commerce branch. To
ensure safe and smooth installation and quick acceptance
of the device by the employees, NextiraOne established a
special on-line support team for pre-sales and user assistance
service. An interface was also designed and
developed between the EDF and NextiraOne data processing
systems to facilitate and track the ordering and
delivery supply chain.
Today there are about 1700 Jabra Pro 9460 units deployed
and in use, with 5000 units planned for deployment by the
end of 2011.
No doubt a new survey will be conducted, on a much
larger scale, to confirm that the right choice was made and
expectations have been met.