Pascal Ponchon, Service Manager, Telecommunications
The Generali Group is a leading player in the global insurance
and financial markets. Established in Trieste in 1831, today the
Group is one of Europe’s largest insurance providers and the
European biggest Life insurer. It is also one of the world’s top
asset managers with assets totalling more than € 470 billion.
With an employed sales force of more than 100000 people
serving 70 million clients in more than 60 countries, the Group
occupies a leadership position in Western Europe and an
increasingly important place in Eastern Europe and Asia.
The Group strategy aims to consolidate Generali’s preeminence
on its key markets and achieve a premier position on markets
with high growth potential, establishing its leadership in
The Generali Group is active all over the world. The Group is not
only the market leader in Italy, but also a primary player in
Germany, France, Austria, Spain, Switzerland, Israel and
Generali is a strong player on markets offering high growth
potential. In Central Eastern Europe, in particular, thanks to the
Generali PPF Joint Venture, it is one of the primary players.
Generali also has Joint Ventures in India and China, where, within
a few years after its entrance, it has already become one of the
top foreign insurance providers.
Jabra – world leader in innovative hands-free audio solutions
is supplying headsets to Generali. The insurance company has
purchased 1500 Jabra headsets to improve the quality of their
customer service at 8 call centers in France.
The model chosen by Generali is the Jabra GN9330e wireless headset. It is constructed using quality materials, weighs just
26 grams and features a noise-cancelling microphone arm. It
also boasts high quality audio, which reduces acoustic shock
and guarantese the user clarity of communication, even in a
noisy environment. It connects easily to a desk telephone, has
a battery life of 9 hours and a range of up to 120 m.
Pascal Ponchon, Service Manager,
Telecommunications Department, Generali
“We are delighted to count Generali among our clients. We
would like to note that companies are becoming increasingly
aware of the benefits of wireless headsets. Quite apart from the
perks on the user end, such as mobility and comfort, the choise
of wireless headsets generates real gains in a company’s productivity
and allows them to improve how calls are managed,”
explains Jean-Baptiste Pain, Sales Director for France.
“We were looking for a wireless solution that would improve
the comfort of our Customer Service teams in our call centers.
We chose the Jabra wireless headsets because of their
quality, their audio clarity and their robust construction. We
are extremely satisfied with our choice,” notes Pascal Ponchon,
Service Manager, Telecommunications Department. Generali
is now solidifying its relationship with Jabra and has ordered
stock of a further 300 items.