The university carries out its academic activities at various
campuses, research parks and hospital facilities in cooperation
with members of the KU Leuven Association and its
hospital partners. A 40,000+ student body is served and
the dispersed employee-base consist of more than 10,000
Many of KU Leuven’s 10,000 employees work from different
locations depending of their functions within the
university. In some cases, employees work remotely from
their homes. However, many employees work from satellite
campuses and, in some cases, in other countries outside
The university wanted to migrate its employees to a Unified Communications (UC) system to help improve efficiency
and productivity and to simplify day-to-day tasks such
as scheduling meetings and enabling faculty members to
join meetings regardless of their location.
Ingrid Martens, Project Manager, Lync
The university selected the Microsoft Lync™ Unified Communications platform which enables users to connect and
collaborate in new ways, anytime and anywhere. Microsoft
Lync™ also can enhance or replace existing legacy IP
PBX systems – which it did at KU Leuven. This can lead to
improved productivity, increased mobility, and faster
responses for employees.
With the old telephony system, KU Leuven employees
didn’t have the opportunity to use a softphone – a program
that enables voice over Internet Protocol for calling from
other locations other than their desks. Microsoft Lync™
provided this opportunity. At the same time, Microsoft Lync
opened up the opportunity to move to a headset
environment so university employees could leverage UC
technology from anywhere at any time.
The university’s IT department of 200 users adopted the UC
technology first, selecting Jabra headsets to work within
the UC environment. After the pilot, the university decided
to deploy headsets throughout various departments for
the more faculty and staff to use.
Jabra was selected because of product durability and compatibility
with Microsoft Lync™. In addition, Jabra products
feature “plug-and-play” installation and offer a wide range
of noise cancelling technologies to block out unwanted
noise. The ergonomic headsets also provide users with
“hands-free” capabilities which eliminate the need to juggle
with a traditional handset.
KU Leuven developed comprehensive training and launch
materials, including a user manual and postcard, to introduce
Lync to new users. This ensured that users understood
the features and benefits of the new communication tools
and led to a more successful roll-out.
Today, 2760 of the university’s Microsoft Lync™ users now
have a Jabra headset. Before the UC deployment, there
were only a few headset users.
Users include a variety of roles within the university, including
professors and administrative staff. In the coming
months, the university will evidently provide headsets to