- Remko van Ineveld, project leader at Loyens & Loeff
With a growing global workforce, including advisors
working from smaller branches in Paris, London, Tokyo and
New York, the firm needed to enhance its communications
technology to ensure seamless collaboration across offices,
platforms and devices. The firm also wanted to move to a
Unified Communications (UC) system that would allow its
advisors to benefit from integrated video conferencing, file
sharing, chat, email, and voice. A move to such a system
also would provide an opportunity – via a wireless headset
solution - to increase mobility for its advisors and
administrators – many of whom had limited mobility
because they used desk phones.
As a result, in 2012, Loyens & Loeff’s IT department decided
to make a move to Microsoft Lync, a UC system that would
improve the overall communications for employees and
clients and integrate myriad communications capabilities.
Already working in a Microsoft environment, the firm
selected Microsoft Lync because of its easy integration
with Sharepoint, Windows and Exchange.
After researching headset options, Loyens & Loeff chose
Jabra, because of its higher call quality, myriad headset
options and ergonomic design. Another determining factor
was Jabra Xpress, the company’s web-based solution that
enables remote deployment of software, firmware and
settings for USB audio devices.
The cost-effective, mass deployment solution reduces the
time needed for configuration of hundreds of headsets
from two working days to two hours. In fact, mass
deployment and device management is done in five simple
steps – completely eliminating the need for the IT team to
go from desk to desk to install headsets.
“We had some experience with Plantronics,” said Remko
van Ineveld, project leader at Loyens & Loeff. “As we were
implementing Lync, we found the Jabra solutions were a
better quality and were reasonably priced.”
The mass deployment tool, Jabra Xpress, was a key driver
in the selection process and a feature that competitive
solutions did not offer, van Ineveld added.
With Jabra Xpress, global organizations, like Loyens & Loeff,
can easily customize Jabra device MSI packages, with
software and headset configurations for remote
deployment – all via standard deployment systems.
Loyens & Loeff rolled out 100 headsets, across the
Amsterdam office, at one time, with no interruption to the
users. Because Jabra Xpress runs in the background on
computers and firmware can be rolled out remotely, the
headsets were functioning when users arrived at their
desks in the morning. They were able to use the headsets
immediately – saving an enormous amount of time on
training and eliminating any associated down-time.
The deployment process was so successful that van Ineveld
and his team plan to use the Jabra solutions across all
offices once they are all on the Unified Communications platform.
Moreover, van Ineveld praised the high level of customer
service he received working directly with a Jabra engineer
on the deployment.
“Security is such a high-priority for us,” he said. “Jabra’s
mass deployment tool simplified the migration to headsets
and saved our IT department a significant amount of time
that we otherwise would have spent on support.”
Currently, the firm uses the Jabra PRO™ 930, a professional
wireless headset. In addition, Loyens & Loeff uses the
Jabra SPEAK™ 410, a portable speakerphone that is
optimized for Microsoft Lync and enables users to hold
conference calls anywhere.
If Loyens & Loeff expands its Lync deployment, the firm, at
that time, also will transition more employees from desk
phones to the Jabra headsets. All of the deployments will
be managed by Jabra Xpress, ensuring all headsets meet
the firm’s internal policies, Remko stated.