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- Mr. Ádám Farkas, Head of the MKB Bank Contact Center division
The utilization of headsets these days is in-dispensable in
the everyday operation of an up-to-date contact center.
This is the realization of MKB Bank, the double gold medal
winner of 2010 Top Ten Call Center competition and the
bank that has been awarded the “Excellent Call Center”
certification. MKB Bank provides premium banking
services to its clients and deployed Jabra headsets and USB
adapters seven years ago to further improve the services
of the bank and to give a boost to the efficiency and
convenience of working in the Budapest-based contact
center of the bank.
The use of Jabra GN2000 IP Mono headsets with the noise
filter function is really simple and thanks to its lightweight
design, it is comfortable to wear for longer time as well.
The flexibly mounted and noise filtered microphones
provide a virtually perfect sound quality.
The headsets make a smooth, background noise-free
conversation possible even in an open space, commonly
used office environment.
The comfortably designed, padded earphones give
operators the experience of convenient work. On top of the
convenience functions as the requirement of a healthy
working environment the Jabra PeakStop™ technology
controls all potentially emerging volume fluctuations
during voice transfers.
“At the MKB Bank Contact Center we used the headsets of
other manufacturers, but in 2003 the need arose to replace
the headsets to a higher quality standard product in order
to fulfill our higher quality expectations. We also had to
keep in mind the comfort and efficiency of the operators’
work” — Mr. Ádám Farkas, Head of the MKB Bank Contact
Center division summarized his experience.
On the basis of the experience of the previous seven years
the workers of the MKB Bank Contact Center are satisfied
with the Jabra solutions. “The opportunity that our
operators had a chance to test the headsets before
deployment was a great benefit. Our workers were able to
thoroughly test all often used functions with Jabra GN2000 IP. They were able to compare the new and the
previous technologies by way of their own practical
experience. The test results have finally convinced us that
Jabra solutions are up to our Center’s quality standards.
“Before the implementation of the Jabra headsets we
often faced technical failures: contact faults of the wires
and the extremely annoying background noise” — Mr.
Ádám Farkas gave explanation of the decision: “The
experts of GN Netcom are providing us continuous
technical support and assistance to their partners in the
areas of use and maintenance of the solutions and also
about the new Jabra technologies as well.”