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- Neckermann Turkey Call Center Representative
Neckermann, one of the leading European corporations
conducting internet-based sales, has chosen Jabra GN2100 Duo and Jabra GN8110 USB Adapter as the preferred
solution for their – since 2004 based Call Center in Turkey. A
major factor for Neckermann’s preference of the Jabra
products has been quality and lightness besides the fact
that the products are immediately replaced with a new
one in case of any malfunctioning of the products. A major
issue in preventing costly work loss.
Before deciding on the Jabra solution - the Neckermann
Turkey Call Center carried out a general research – going
through a smooth test process using sample headsets.
The Neckermann Call Center officials noted instantly, that
customer representatives responded very positively to the
Jabra products and the clients were satisfied with the
sound quality throughout this process. Based on these
results, Neckermann decided to cooperate with Jabra and
among the major suite of products - Neckermann decided
to utilize the Jabra GN2100 Duo headsets and Jabra GN8110
USB adapts fulfilling its needs.
In the Neckermann Turkey Call Center, where 374 customer
representatives work, 386 Jabra headsets are actively
used. Neckermann customer representatives conduct their
calls utilizing Jabra GN2100 Duo headsets. During VOIP
calls, they use Jabra GN8110 USB adapters which enable
smooth audible interviews that are not dependent on the
sound card of the PC. Neckermann trainers also use Jabra headset during long telephone calls and telephone tapping
situations that get recorded.
The customer representatives have started to enjoy freer
and easier calls in the call center after Neckermann
embarked upon cooperation with Jabra. Customer representatives
of Neckermann, who can now conduct
interviews with customers with a clear sound, are
completely satisfied with the quality and lightness of Jabra
headsets. The customers receive much more quality sound
on the telephone as well. Neckermann officials stated:
“Quality was important for us and we render this quality in
the best and fastest manner from Jabra technical service”.
Neckermann officials also stated that they were quite
satisfied with the after-sales support which was fast and
smooth. Aiming at growing bigger and establishing a
state-of-the-art technology call center in the following
years, Neckermann intends to become one of the leading
call centers in Turkey soon. The corporation, who plans on
increasing the number of agents up to 600 in a couple of
years, intends to keep its cooperation with Jabra for many
Jabra GN2100 Duo, Jabra GN8100 USB
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