The Emergency Contact Center of the Province of Bolzano,
Italy, handles approximately 350,000 telephone calls and
numerous radio calls every year as well as all radio communication
with the emergency services: ambulances, the
fire brigade, volunteers and the alpine rescue teams. The
Emergency Contact Center is recognized as a reference
point when it comes to technology and competences
offered to the citizens and to fulfill their requirements.
The project for the Emergency Contact Center in Bolzano
was to provide equipment for the various operators offering
professional headsets so that they could listen with great
precision to incoming emergency calls under critical conditions.
The headsets leave the operators’ hands free so that
they can use the computer at the same time as well as move
about freely for any reason without having to interrupt an
- Heimo Delazer, Technical Advisor for Civil Protection, Province of Bolzano
The challenge for Jabra was to fulfill these requirements by
proposing a wireless product, which could be adapted to a
highly advanced technological and professional environment
so as to offer the best service possible at a performance level
of a high audio quality.
On the recommendation of Frequentis – an Austrian company,
who develops TLC solutions for critical processes –
the Emergency Contact Center was urged to contact Jabra
to identify the ideal solution. The ideal product was identified
as the Jabra GN9120 Duo model.
And thanks to its innovative characteristics that fulfill all
structural requirements, and thanks to its renowned performance
(microphone with noise cancellation, battery
with a long lifetime, simplicity of the coupling phase for
headset/ base station upon staff change, optimum audio),
Jabra GN9120 Duo headsets proved to be exactly the right
product for the innovation and integration of the existing
technological structure in replacing the old products, which
was previously used.
The implementation and installation of more than 100 Jabra
GN9120 Duo headsets at the Emergency Contact Center of
the Province of Bolzano was quick and efficient. This was
mainly due to the staff’s professional attitude, the cooperation
with the retailer, iiTi di Bolzano, as well as the support
from the authorized distributor, Itancia.
“It is vital to the Emergency Contact Center of the Province
of Bolzano to have flexible equipment of a high technological
quality that can guarantee our full attention to all
incoming calls. The Jabra GN9120 Duo headsets allow us
full mobility and offer an excellent sound so that no detail
from any call or message is lost. We are very satisfied with
our choice and with the support we got from our supplier
upon installing and setting up the equipment”, says Heimo
Delazer, Technical Advisor for Civil Protection.
Having thoroughly studied the requirements put forward by
Emergency Contact Center of Province of Bolzano, Jabra proposed
the Jabra GN9120 Duo model. A wireless headset,
which is particularly suitable for intensive and professional
use and very suitable for environments in which a high audio
quality is imperative – for both incoming and outgoing calls.
In this case, Jabra GN9120 Duo comes with dual speakers
for a unique listening sound quality. The microphone with
noise cancellation results in the best audio transmission
quality, which gives a very clear communication between
the operator and the center. DECT technology provides an
application range of up to 150 meters, which gives the user
the freedom of being able to move about freely and safely
without any obstacles. A talk time of up to 12 hours, Jabra
GN9120 Duo never fails even on the longest work days.