Shenzhen Development Bank (SDB) was established in
1987. Today it has become a national commercial bank with
more than 300 branches/outlets in 20 developed cities in
The SDB Credit Card Center is the major channel to handle
credit card transactions. It has over 300 agents, with each
agent handling over 110 calls everyday.
“With the existing headsets, talking on the phone for an
extended period of time resulted in extreme discomfort,
resulting in lower efficiency amongst the agents.” said Ms.
Huang Jing, Principal of Technical Support Module, Credit
Card Center. “We needed a headset solution that would
offer superior comfort, durability and hi-fi audio quality.”
“We needed a comprehensive headset solution that was
both comfortable to wear and had superior noisecancelling
features. We felt that these functions would
improve our service quality to our customers,” she added.
With this in mind, SDB Credit Card Center chose Jabra’s
product portfolio of Jabra GN2120 headsets and Jabra
GN8000 multi-purpose amplifiers.
Based on SDB’s requirements, Jabra recommended the
Jabra GN2120 and Jabra GN8000 solutions, which was
perfectly compatible to SDB Credit Card Center’s Avaya
platform, which is one of the most popular platforms used
in call centers today.
SDB ordered 300 sets of headsets for its agents. Since its
inception, the feedback has been unanimously positive.
With its comfort, excellent noise-reduction attributes
and superior acoustic quality, the Jabra GN2120 and
Jabra GN8000 solution has significantly enhanced work
The excellent audio quality and superior comfort of Jabra
GN2120 headset has helped SDB’s agents to work more
efficiently and improve overall service quality.
“Jabra’s headsets feature excellent noise-reduction function,
providing protection to the hearing of agents and
avoiding damage caused by wearing headsets for a long
time. Moreover, these headsets offer great comfort.” said
Jabra headsets feature unsurpassed hi-fi audio quality,
ensuring quick response times, and effective communication
between agents and clients, thus enabling SDB to
provide better customer experience.
Jabra also gives consideration to durability while offering
comfort. “The robust construction ensures an almost zero
failure rate and lower maintenance costs. ”Huang Jing