With a far-flung workforce with offices from Argentina to
Australia, the company needed to enhance its internal
communications system to make it easier for employees to
collaborate across offices and ensure a consistent and
quality experience for customers – regardless of the office
with which they were working. The company also wanted
to move from its existing virtual meeting offering.
After researching various systems, the company selected
Microsoft Lync®, which incorporates instant messaging,
video conferencing, and voice communications, along with
Exchange email and other Microsoft Office applications.
To ensure a quick and complete adoption of the new
Microsoft Lync technology, UL knew that they needed to
provide their employees with headsets that would provide
the full benefits of the UC experience, while improving
their mobility. Moreover, some of the company’s existing
headsets were not Lync compatible and lacked the
necessary sound quality that employees expected and
needed to work effectively. The team needed headsets
with optimal call quality and plug-in-play functionality to
make it easier for employees to make the switch.
- Monica Kerchinsky, Technology innovation and Adoption manager
Monica Kerchinsky, the company’s Technology innovation
and Adoption manager, reviewed and tested various
headset solutions. She also provided other UL colleagues
with this ability during “Tech Expos” that she set up at
various UL offices throughout the U.S., Europe and Asia.
Employees instantly began raving about the call quality
and ergonomics of the various Jabra devices.
“Jabra had a huge part in the success of the global Tech
Expos and the quick adoption of our new UC environment,”
Kerchinsky said. “The positive feedback from our global
staff made me confident that Jabra was the right solution
UL ended up moving around 60 percent of its 10,000
employee base to the headsets, she added.
In addition to the headset functionality and quality, Jabra’s
customer service during the global Tech Expos was
outstanding, Kerchinsky said. UL’s Jabra representative,
Robert Falbo, ensured that a Jabra representative was onhand
during every event and also provided the counsel
Kerchinsky needed to ensure a smooth transition and
standardized global pricing.
Once the expos were over, UL employees began requesting
the Jabra headsets. The company made the headsets
available through its self-service portal so division
managers and employees could order their devices directly.
Today, they have seven different Jabra devices from which
to choose. Moreover, UL also provides each new employee
with a Jabra device.
Some of the more popular products at UL include the Jabra SPEAK 410, a portable USB speakerphone that works
seamlessly with their UC environment as well as the Jabra SPEAK 510, a personal Bluetooth® and USB speakerphone
that works with PCs, smartphones and tablets.