Contact Center Insights

In association with Frost & Sullivan, Jabra has conducted a major Contact Center study, polling 250 Contact Center managers in Great Britain, France, the U.S., China and India.

Learn about the results in the four Business Briefs

BRIEF:

How to improve agent satisfaction and retention in Contact Centers

BRIEF:

Choosing the right Contact Center technology

BRIEF:

Realizing the potential of remote Contact Center agents

BRIEF:

Creating the right sound environment for the Contact Center employees

white paper:
Deployment of Multiple Headsets in Limited SpacE

Rules of Thumb on what to Consider when planning your Contact Center 

 

WHITE PAPER:
SafeTone™
Protect your Agents Hearing with Jabra SafeTone Technology 
 
WHITE PAPER:
IMPROVE CONTACT CENTER PERFORMANCE AND HEARING SAFETY.
8 ways Audio Processors Boost Agent Productivity.
WHITE PAPER:
How Can I Help You? 
Frost & Sullivan White Paper on Using Headsets to Improve Agent Performance and Customer Satisfaction

REPORT:

Voice Customer Experience Study - UK 2011

Research reveals that Audio Quality in the Contact Center is a Significant Driver of Customer Satisfaction

LEAFLET:Get the most out of your Jabra headset Leaflet on How to get the Most out of your Headset 
 

REPORT:

Value of Voice - UK 2010 Research Shows Why Speaking to Agents on the Telephone Remains Key to Customer Service 
 
WHITE PAPER:

Interaction and productivity

Read the white paper about improving customer interaction and productivity

BRIEF: CREATING A POSITIVE
UNIFIED COMMUNICATIONS
USER EXPERIENCE

BRIEF:OVERCOMING THE
CHALLENGES OF
IMPLEMENTING UNIFIED
COMMUNICATIONS

BRIEF:UNIFIED COMMUNICATIONS
- from the server room to the boardroom

BRIEF:USING UNIFIED
COMMUNICATIONS
TO ENABLE A MOBILE
WORKFORCE