Jabra GO™ 6430 Set up guide
Make your softphone talk Jabra
The Jabra PC Suite drivers enable remote call control with Jabra wireless headsets and the latest generation of IP softphones.
Product features
- Touch screen & touch sensors for easy call control
- Triple Multiuse connectivity: mobile phone, softphone and desk phone
- Easy installation with SmartSetup wizard
- Superior sound and Noise Blackout™
- Choice of 3 wearing styles for greater comfort
- Up to 300-foot wireless Bluetooth® range (80 feet for mobile phone)
- Future-proof investment through feature upgrades via Jabra PC Suite
Product details
Stay in touch wherever you go
Jabra GO™ 6400 is the first series of Bluetooth office headsets with user-friendly touch screen and touch sensors for easy call control.
One headset for all your phones
Once you’ve experienced the liberty of a Bluetooth headset, it’s hard to go back to talking while holding your mobile. Why should it be any different with your desk or softphone? With a Jabra GO™ 6400 Series headset, you can always enjoy the freedom of having your hands free – regardless of which phone you use.
Ready, set, GO!
Wear your Jabra GO™ 6400 headset when you’re out talking on your mobile phone. Back at the office you can also enjoy instant, seamless connectivity with your mobile, desk and softphone. No matter which line your contacts try to reach you on, you’ll always be able to answer just by tapping the headset button.
Unbeatable sound
Featuring state-of-the-art audio technologies, the Jabra GO™ 6400 Series delivers such superb sound quality you’ll never want to answer a call without it! A dual microphone Noise Blackout™ system with advanced Digital Signal Processing practically eliminates all background noise, so your voice can be heard clearly even from a noisy location. Wideband quality ensures that the sound you hear is crystal clear, while SafeTone technology protects your hearing by cutting off sudden loud noises and securing safe average sound levels through the day.
User-friendly touch screen base
With Bluetooth, USB and telephone support, the stylish Jabra GO™ 6400 touch screen base is the key to uniting all your phones. A SmartSetup wizard helps you connect phones and select preferences to get started. Once you’re up and running, the screen’s colorful icons and intuitive menu make call handling a breeze.
Boost your Jabra GO™ 6400 series
Jabra GO™ 6430 Set up guide
Make your softphone talk Jabra
The Jabra PC Suite drivers enable remote call control with Jabra wireless headsets and the latest generation of IP softphones.
Variants
Available Variants
- Jabra GO 6430 (6430-17-20-205)
- Optimized for field staff/road warriors
- 2 x connectivity: mobile and softphone
- Travel charger and USB Bluetooth adapter included
- Low energy consumption with Jabra IntelliPower
- Jabra GO 6470 (6470-15-207-505)
- Optimized for specialists, managers and executives
- 3 x connectivity: mobile, soft and deskphone
- Touch screen and SmartSetup wizard
- Low energy consumption with Jabra IntelliPower
FAQ's
Is it possible that I can take calls during the charging process?
The Jabra GO can be connected to mobile phones during charging and you can take the call while it still charges.
However the charger is not designed for both talking and charging at the same time.
Where can I find the IOP list with mobile phones tested on Jabra GO 6400?
Several phones have been added to the list:
Apple Iphone
Black Berry 9500
Black Berry 9530
Black Berry 8820
Black Berry 8100
Black Berry 8220
Black Berry 9000
Black Beryy 8900
Dopod T3238
HTC Touch Diamond
HTC Touch HD
HTC P3450
HTC Hero
HTC Magic
Nokia N97
Nokia E50
Nokia E51
Nokia E52
Nokia E90
Nokia 5800
Nokia 6120 classic
Nokia 6555
Nokia N95
Nokia 6267
Nokia 7510A
Nokia N78
Nokia E75
Nokia 6110
Nokia 6300
Nokia N86
Nokia E66
Nokia N 96
Nokia N73
Nokia N76
Nokia N82
Nokia 8800d
Moto V3xx
Moto V8
Moto V9
MotoV6 Maxx
Moto Q9h
Samsung I780
Samsung Instinct M800
Samsung I8910
Samsung I900
Samsung U900
Samsung GT‐i7500 Galaxy
Samsung SGH‐i8910
SE X1
SE W958
SE W995
SE W880i
The Jabra GO6430 is logged on active to two devices. Incoming calls on both devices are also
indicated in the headset. Outgoing calls can be executed by both devices through the headset.
According to which priority is a number redial triggered via the headset (double press the main button),
running on which machine?
The gateway in focus, mobile or softphone, will act upon a re-dial from the headset.
The option is to switch to the other gateway first before a re-dial.
Jabra PRO 9400 & Jabra GO 6400 auto setup server. Number of available lines
The server has the following number of available lines:
It can handle 30 simultaneous incoming calls globally.
10 from each country simultaneously.
Can the new Desk Charger for Jabra GO 6400 series replace the Jabra LINK 350 USB adapter?
No, the new desk charger is for charging only. You still have to use the Jabra LINK 350 USB adapter for audio streaming and possible call control on supported softphones.
Do you need the setup server phone number for your Jabra GO 6400 series and Jabra PRO 9400 series?
Jabra GO 6430-Will the PID number change after a firmware upgrade?
Is it possible to change the PID number of the devices to enable USB port access only
for this device using the PID number?
The Jabra GO 6430 will use different PID# depending upon upgrade-,
UC-and OC-modes: 1000, 1001, 1002, 1003 and 1004. It is better enabling all five.
Jabra GO™ 6470 + mobile
Under what circumstances the Jabra GO 6470 cannot connect to the mobile phone automatically...
The headset cannot continuously try to establish connection to the mobile phone due to:
a) Battery lifetime
b) Interference with other Bluetooth devices
For that reason a reconnection scheme is implemented in the headset with frequent reconnect attempts just after connection loss. After a period the timeout between reconnect attempts is increased, to preserve battery and to avoid generating excessive RF traffic.
The user can at any point restore connection by:
a) Pressing the grayed-out mobile phone icon on the display
b) Tapping MFB on headset when mobile phone is in focus.
c) Restore headset connection from mobile phone
Besides that some mobile phones will try to reestablish the headset connection whenever there is an outgoing or incoming call on the mobile phone.
Does both Jabra PRO 9400 and Jabra GO 6400 support fast charging?
No, only Jabra GO 6400 supports fast charging.
Jabra GO 6400: 80% after 25 min 100% after 50 min
Jabra PRO 9400: 100% after 120 min
What are the benefits of using this technology?
A Micro Dynamic Mylar speaker is just a conventional headset speaker
Micro – because it is small
Dynamic - because it moves – like most other speakers
Mylar - is the trade name for the plastic material boPET (Biaxially-oriented polyethylene terephthalate)
used for the membrane. It is used in small speakers where paper or metal membranes isn’t an option.
Please refer to the FAQ
The FAQ gives you the answer to the most common issues on Jabra GO 6400 series. Download the GO 6430 FAQ hereDownload the GO 6470 FAQ here
Jabra GO™ 6430 Set up guide
Firmware Release Note
Value Pack 3 for Jabra GO 6400 Series
Release Date: 09/11/2011
Software Release No.: 4.5.17
New features
• Jabra Call Manager. Enables a PC call manager on PC monitor for e.g. call control, call on hold and mute
• Keyboard Shortcut Call Control. Enables e.g. call control and mute function via pre- or user defined PC keyboard keys
For Jabra GO 6470:
• Touch Screen Dial Pad. For mobile phones and Jabra supported softphones with dial pad integration
Enhancements
• Headset speaker volume synchronized with Microsoft Windows
For Jabra GO 6470:
• Support for Jabra IQ Call control - Increased desk phone support/interoperability (Currently supported by NEC DT7xx phones)
• Dedicated support for Siemens optiPoint desk phones
• New display menu structure for easier setup and navigation
Jabra PC Suite
To get the best user experience when updating Jabra GO 6400 Series use the latest version of Jabra PC Suite available at www.Jabra.com/pcsuite
Make your softphone talk Jabra
The Jabra PC Suite drivers enable remote call control with Jabra wireless headsets and the latest generation of IP softphones.
Support
Support options
Please select from the below available downloads for this product. If you have further questions, please do not hesitate to visit the support section or use the form above if you would like to be contacted
Make your softphone talk Jabra
The Jabra PC Suite drivers enable remote call control with Jabra wireless headsets and the latest generation of IP softphones.
| Authorized Distributor United States |
Authorized Distributor Canada |
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Direct Access Systems, Inc.
1309 S Myrtle Ave
Monrovia, CA 91016-4150
877-526-2125
http://directaccessinc.com |
Fontel, Inc.
804 E St
Aurora, NE 68818
402-694-4204
http://www.fontel.com |
Ingram Micro
1759 Wehrle Dr
Williamsville, NY 14221
800-456-8000 x65083
http://www.ingrammicro.com |
Graybar Canada
#105, 2765 48th Ave NE
Calgary, AB T3J5M9
403-250-5554
http://www.graybarcanada.com |
Jenne, Inc.
33665 Chester Road
Avon, OH 44011
800-422-6191
http://www.jenne.com |
NETXUSA, Inc.
231 Beverly Road
Greenville, SC 29609
864-271-9868
http://www.netxusa.com |
Westcon
520 White Plains Road
Tarrytown, NY 10591
630-388-0440
http://www.westcongroup.com |
Ingram Micro Canada
55 Standish Court
Mississauga, ON L5R 4A1
905-755-5000
http://www.ingrammicro.ca |
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Sensus Communication Solutions
Vancouver (West Headquarters)
3657 Wayburne Drive, Unit 5
Burnaby, BC V5G 3L1
604-263-9399 / 1-800-655-5726
http://www.sensusinc.com |
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Sensus Communication Solutions
Oakville (East Headquarters)
2333 Wyecroft Road
Oakville, ON L6L 6L4
905-827-7200 / 1-888-827-7200
http://www.sensusinc.com |
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Williams Telecommunications
5610 Kennedy Rd
Mississauga, ON L4Z 2A9
905-712-4242
http://www.williamsglobal.com |
| Authorized Resellers United States |
Authorized Resellers Canada |
Anixter (HQ)
1471 Business Center Drive
Mt. Prospect, IL 60056
800-792-1207
http://www.anixter.com |
Avcomm Solutions Inc.
324 8th St.
Aurora, NE 68818
866-998-9991
http://www.avcommsolutions.com |
C & S Products
1411 N Batavia St.
Orange, CA 92867-3526
714-288-2660
http://www.csproducts.com |
Call Center Products
144 Steelcase Rd. West
Markham, ON, L3R 3J9
800-583-5500
http://www.headset.com |
Call One, Inc.
400 Imperial Ave.
Cape Canaveral, FL 32920
321-783-2400
http://www.calloneonline.com |
CDW (HQ)
200 N Milwaukee Ave
Vernon Hills, IL 60061
847-465-6000
http://www.cdw.com |
Cross Telecom
10900 Nesbitt Ave. So.
Bloomington, MN 55437
866-983-3500
http://www.crosstelecom.com |
CDW Canada (HQ)
20 Carlson Court, Suite 300
Etobicoke, ON
800-972-3922
http://www.cdw.com |
Dell
One Dell Way
Round Rock, TX
800-BUY-DELL
http://www.dell.com |
Dimension Data (HQ)
333 North Point
Center East Suite 150
Alpharetta, GA 30022
770-360-1063
http://www.dimensiondata.com |
GBH Communications (HQ)
3333 North San Fernando Blvd.
Burbank, CA 91504
800-222-5424
http://www.gbh.com |
Dimension Data Canada Inc
161 Bay Street, Suite 2700
Toronto, ON M5J 2S1
647-724-2770
http://www.dimensiondata.com |
Graybar
34 Meramac
Saint Louis, MO
673-852-6000
http://www.graybar.com |
Insight (HQ)
6280 South Harl Avenue
Tempe, AZ 85283
800-467-4448
http://www.insight.com |
Midwest Teletron
27200 West 62nd Street
Shorewood, MN 55331
952-470-5100
http://www.mwteletron.com |
Grand & Toy
33 Green Belt Drive
Don Mills, ON M3C 1M1
416-445-7255
http://www.grandandtoy.com |
PC Connection (HQ)
730 Milford Road
Merrimack, NH 03054
888-213-0607
http://www.pcconnection.com |
PC Mall (HQ)
2555 W. 190th St.
Torrance, CA 90504
310-354-5600
http://pcmall.com |
Software Hardware Integration
33 Knightsbridge Road
Piscataway, NJ 08854
888-764-8888
http://www.shi.com |
Long View Systems
550 Burrard St, Suite 728-Bentall 5
Vancouver, BC V6C2B5
604-676-5239
www.longviewsystems.com |
SPS
3 Wing Dr., Suite 100
Cedar Knolls, NJ 07927
973-540-0600
http://www.spscom.com |
Staples, Inc. (HQ)
500 Staples Drive
Framingham, MA 01702
508-253-5000
http://www.staples.com |
VoIP Supply
454 Sonwil Dr
Buffalo, NY
716-684-2746
http://www.voipsupply.com |
Sensus Communication Solutions
Vancouver (West Headquarters)
3657 Wayburne Drive, Unit 5
Burnaby, BC V5G 3L1
604-263-9399 / 1-800-655-5726
http://www.sensusinc.com |
Zones, Inc. (HQ)
1102 15th St. SW, Suite 102
Auburn, WA 98001
800-408-9663
http://www.zones.com |
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Sensus Communication Solutions
Oakville (East Headquarters)
2333 Wyecroft Road
Oakville, ON L6L 6L4
905-827-7200 / 1-888-827-7200
http://www.sensusinc.com |
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Williams Telecommunications
5610 Kennedy Rd
Mississauga, ON L4Z 2A9
905-712-4242
http://www.williamsglobal.com |
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