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There are many factors to consider when choosing headsets for a call center. Design, durability, noise cancellation capabilities and compatibility are just a few of the considerations you need to make.
The first step is to understand the needs of your employees and find out what will work best for your call center and the services you provide. Let’s take a look:
That’s why noise cancellation is important when choosing a headset. Headsets with active noise cancelling technology block high frequency sounds, and can also emit sound waves that cancel out lower frequency sounds, enabling the user to focus on the caller.