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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • How do I connect my Jabra Classic to my mobile device using Bluetooth?

    The first time the headset is powered on it will automatically enter pairing mode. Follow the pairing instructions to connect.

    To manually connect, follow the steps below:

    1. Turn off the Jabra device.

    2. Press and hold (3 seconds) the Answer/end button until the Bluetooth light flashes blue.

    3. Activate Bluetooth on the mobile device, and select Jabra Classic. If asked for a pin code or passkey, enter 0000 (4 zeros).

     

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  • How do I pair my Jabra Classic with two mobile phones at the same time?

    To pair your Jabra Classic with two mobile phones, determine which one will be your primary phone (the one able to receive voice commands from your headset) and which one will be your secondary phone. When pairing, note that you will start with your secondary choice.
    The phone able to use the manual redial feature is the last one  to have made an outgoing a call.
    The headset supports multiple call handling from up to two mobile phones at the same time.

    1. Enable Bluetooth on your mobile device.

    2. Turn your headset on.

    3. To pair with the first mobile phone (secondary device) press and hold the Answer/end button for 3 seconds until the Bluetooth indicator flashes blue and pairing mode is announced in the headset.




    4. Follow your mobile device Bluetooth pairing instructions and pair with the headset.

     

    If asked for a passkey or PIN the code is 0000 (four zeroes)

     

    5. To pair with your second mobile phone (primary device) press and hold the Answer/end button for 3 seconds until the Bluetooth indicator flashes blue and pairing mode is announced in the headset.


    6. Follow your mobile device Bluetooth pairing instructions and pair with the headset.

    If asked for a passkey or PIN the code is 0000 (four zeroes)

     

    You have now paired two mobile devices with your headset. It can take up to one minute for the headset to automatically connect with the paired devices. If the headset stalls on connecting to both of your phones, connect them from your mobile phone’s Bluetooth menu.

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  • How do I reset my Jabra Classic?

    When you reset your headset, you will have to re-pair it to your mobile device. Remember to delete/forget the prior pairing on your mobile device.

    1. Turn your headset on.

    2. Press and hold the Answer/end button together with the Volume + button for approximately 7 seconds.

    3. You have now reset the pairing list. Turn your headset off.

    4. Turn your headset back on again, and it will go straight to pairing mode.

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  • Can I use my Jabra device with my iPhone?

    You can use your Jabra device with your Apple iPhone, but please note that while the Jabra device is compatible for iPhone telephone applications, music applications may not perform correctly, e.g. Play/Pause, Skip Next/Previous, Volume Up/Down, etc.

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  • Can my Jabra headset work with other Bluetooth equipment?

    The headset is designed to work with Bluetooth mobile phones. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1.1 or higher and support a headset and /or hands-free profile.

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FAQ - all questions

  • Audio

    • I cannot hear anything in my headset.

      Please try the following steps:  

      1. Increase the volume in the headset.
      2. Ensure that the headset is paired to a device.
      3. Ensure your phone is connected to the headset by tapping the answer/end button.

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    • I hear crackling noises

      A Bluetooth is a radio technology, which means it is sensitive
      to objects between connected devices. To avoid crackling noises
      it is recommended a distance of no more than 33 feet (10 meters) with
      no major objects in-between.

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    • Why am I receiving static on my Bluetooth headset?

      All wireless devices may be susceptible to interference, which could affect performance. Please try the following steps:

      1. Keep the headset on the same side of your body as the phone.
      2. Make sure there is a direct line of contact between the headset and your phone. The Bluetooth signal may have difficulty transmitting through walls, buildings or people. Static or interference is sometimes environmental. Interference can be caused by e.g. computers, cordless phones, microwaves etc.  

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  • Compatibility

    • Can I use my Jabra device with my iPhone?

      You can use your Jabra device with your Apple iPhone, but please note that while the Jabra device is compatible for iPhone telephone applications, music applications may not perform correctly, e.g. Play/Pause, Skip Next/Previous, Volume Up/Down, etc.

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    • Can my Jabra headset work with other Bluetooth equipment?

      The headset is designed to work with Bluetooth mobile phones. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1.1 or higher and support a headset and /or hands-free profile.

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    • Is it better to use a headset that is the same brand as my phone?

      No, Bluetooth is an open standard and as such you can use any headset with your mobile phone. There is no need for your headset to be the same brand as your mobile phone.

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  • Features

    • I cannot use "Reject call", "Call on hold", "Redial" or "Voice dialing"

      In order to work these features must be supported on your phone. Please consult your phone’s user manual for details.

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    • What is PowerNap™?

      PowerNap™ is a feature that extends headset battery life by placing the headset into standby mode when the headset has not been in use, or connected via Bluetooth, for 60 minutes.

      To exit Power Nap Tap the Multi-Function button or the Answer/end button. The headset will announce ‘Power On’ when exiting Power Nap.

      To answer a call when the headset is in PowerNap mode, tap the Multi-function button once. The headset will exit Power Nap mode and answer the call.

      Last updated: 24-06-14

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    • Why didn’t my headset come with an AC adapter?

      To aid in the effort to reduce electronics waste, Jabra decided to remove the AC adapter and replace it with a USB cable. This gives you a range of new charging opportunities as many cell phones and accessories can now use the same charger.

      Some examples:
      ·    Charge using Apple USB power adapter
      ·    Charge using computer
      ·    Charge using your phone’s charger (in many cases)
      ·    Charge using your Jabra Solemate Max

      The headset has a built-in safety feature that prevents over-charging.

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  • Installation

    • How do I connect my Jabra Classic to my mobile device using Bluetooth?

      The first time the headset is powered on it will automatically enter pairing mode. Follow the pairing instructions to connect.

      To manually connect, follow the steps below:

      1. Turn off the Jabra device.

      2. Press and hold (3 seconds) the Answer/end button until the Bluetooth light flashes blue.

      3. Activate Bluetooth on the mobile device, and select Jabra Classic. If asked for a pin code or passkey, enter 0000 (4 zeros).

       

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    • How do I pair my Jabra Classic with two mobile phones at the same time?

      To pair your Jabra Classic with two mobile phones, determine which one will be your primary phone (the one able to receive voice commands from your headset) and which one will be your secondary phone. When pairing, note that you will start with your secondary choice.
      The phone able to use the manual redial feature is the last one  to have made an outgoing a call.
      The headset supports multiple call handling from up to two mobile phones at the same time.

      1. Enable Bluetooth on your mobile device.

      2. Turn your headset on.

      3. To pair with the first mobile phone (secondary device) press and hold the Answer/end button for 3 seconds until the Bluetooth indicator flashes blue and pairing mode is announced in the headset.




      4. Follow your mobile device Bluetooth pairing instructions and pair with the headset.

       

      If asked for a passkey or PIN the code is 0000 (four zeroes)

       

      5. To pair with your second mobile phone (primary device) press and hold the Answer/end button for 3 seconds until the Bluetooth indicator flashes blue and pairing mode is announced in the headset.


      6. Follow your mobile device Bluetooth pairing instructions and pair with the headset.

      If asked for a passkey or PIN the code is 0000 (four zeroes)

       

      You have now paired two mobile devices with your headset. It can take up to one minute for the headset to automatically connect with the paired devices. If the headset stalls on connecting to both of your phones, connect them from your mobile phone’s Bluetooth menu.

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    • How do I reset my Jabra Classic?

      When you reset your headset, you will have to re-pair it to your mobile device. Remember to delete/forget the prior pairing on your mobile device.

      1. Turn your headset on.

      2. Press and hold the Answer/end button together with the Volume + button for approximately 7 seconds.

      3. You have now reset the pairing list. Turn your headset off.

      4. Turn your headset back on again, and it will go straight to pairing mode.

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    • What is the pass code or PIN for pairing my Jabra device?

      The pass code or PIN is 0000 (four zeros)

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    • Why am I having Bluetooth connection problems on my Jabra Classic?

      Check your mobile device’s Bluetooth menu and delete/forget the headset. Re-connect the headset to your Bluetooth mobile device following the Bluetooth connection instructions below:

      1. Enable Bluetooth on your mobile device.

      2. Make sure your headset is turned on.

      3. Press and hold the Answer/end button for 3 seconds until the Bluetooth indicator flashes blue, and pairing mode is announced in the headset.



      4. Follow your mobile device Bluetooth pairing instructions, and pair with the headset.
      If asked for a passkey or PIN, the code is 0000 (four zeroes)

      If you still have connection problems, try keeping your headset and mobile device on the same side of your body and keep in mind that the Bluetooth signals may have difficulties transmitting through walls, buildings or people. Static or interference is sometimes environmental. Interference can be caused by computers, cordless phones, microwaves etc.

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  • Accessories

    • How can I obtain parts and accessories for my Jabra device?

      You can order accessories and parts on the Jabra Accessories page.
      Simply enter the name of your Jabra device in the search field (e.g. Jabra Revo Wireless), and browse the available accessories and parts.

      Jabra Accessories

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  • Technologies

    • Rechargeable battery best practice

      This is best practice for rechargeable batteries in general and is not related specifically to Jabra headsets, but to the technology itself. Below are examples of how to preserve and store are chargeable battery to help ensure a long battery life.

      • Avoid placement in direct sunlight
      • Avoid placement in extreme cold
      • Batteries should not be stored for extended periods without being recharged, we recommend you charge it every 3 months for most products

      If you handle or store your rechargeable battery incorrectly, its lifetime may be reduced.

      Last updated: 01-07-14

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  • Other

    • I am unable to take any calls when my headset is charging.

      The headset cannot be used while charging for safety reasons. Please allow the headset to charge fully then disconnect it from the charger and it will be ready for use.

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Download area
Download area

Manuals

Documentation for download Language or Region File format File size
Declaration of Conformity English PDF 113,4 KB Download
Technical Specification English PDF 442,2 KB Download
User Manual PDF 1,9 MB Download