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Video tutorials
Video tutorials

How to connect Jabra EXTREME2 to multiple Bluetooth devices

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to pair and connect your Jabra EXTREME2 headset to multiple devices such as Bluetooth mobile phones.

Video in English

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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • How do I connect my Jabra Extreme2 to my mobile device using Bluetooth?

    The first time the headset is powered on it will automatically enter pairing mode.

    To manually connect please follow these steps:

    1. Turn on the Jabra Extreme2
    2. Press and hold the Answer/end button for at least 5 seconds until the Bluetooth status light flashes continuously

    3. Go to the Bluetooth menu on the mobile device, search or add a new device and select Jabra Extreme2.  If asked for a pin code or passkey, enter 0000 (four zeros)

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  • I can use my Jabra headset for phone calls, but I cannot hear my music through the headset.

    Please verify that your phone supports the A2DP and AVRCP Bluetooth Stereo profiles. Without those profiles in your phone the music will not transmit via the Bluetooth link. Please check with your phone provider to verify your phone's supported profiles.

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  • Is my Jabra headset compatible with my mobile phone?

    Jabra headsets and speakerphones follow the Bluetooth standard. Bluetooth devices that follow the standard are compatible. Refer to your mobile phone’s specifications to see, if it meets the Bluetooth standard. Products using different revisions of the Bluetooth standard also work together. 

    Later versions of Bluetooth are backward-compatible with previous versions. Features and specifications of Bluetooth communication will always revert to the older version in use.

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  • Can I use my Jabra device with my iPhone?

    You can use your Jabra device with your Apple iPhone, but please note that while the Jabra device is compatible for iPhone telephone applications, music applications may not perform correctly, e.g. Play/Pause, Skip Next/Previous, Volume Up/Down, etc.

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  • Can my Jabra headset work with other Bluetooth equipment?

    The headset is designed to work with Bluetooth mobile phones. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1.1 or higher and support a headset and /or hands-free profile.

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FAQ - all questions

  • Audio

    • I can use my Jabra headset for phone calls, but I cannot hear my music through the headset.

      Please verify that your phone supports the A2DP and AVRCP Bluetooth Stereo profiles. Without those profiles in your phone the music will not transmit via the Bluetooth link. Please check with your phone provider to verify your phone's supported profiles.

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    • Why can´t I hear the music I have on my phone in my Jabra headset?

      In order to listen to music using Bluetooth, your phone will need to have the Bluetooth music profile A2DP. To check if your phone is equipped with this profile, please check Jabra's Compatibility Guide or contact your service provider for more information.

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    • My Jabra device does not announce the caller's name during incoming calls

      Ensure that your phone supports the Bluetooth phonebook access profile (PBAP) and that the name of the caller is in your phonebook.

      Please note that on some Android phones a warning message about the phonebook access appears in the top left corner. You must select this message and agree to the connection in order to get the caller ID to function properly.

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    • I cannot hear the phone call in my headset.

      Please try the following steps:

      1. Increase the volume on your headset.
      2. Make sure your phone is connected to the headset by tapping the answer/end button.
      3. Ensure that the headset is paired to your phone.
      4. Make sure your phone is connected to the headset in the phone’s menu or by tapping the answer/end button on the headset.

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    • I cannot hear music in my headset.

      Please try the following steps:

      1. Make sure the headset is connected to your Bluetooth enabled device. You may have been out-of-range (10 metres / 33 feet) of your Bluetooth-enabled device, or the headset might have experienced an ESD (Electrostatic discharge) incident.
      2. Press the answer/end button to re-establish the Bluetooth audio link. Increase the volume on your device.
      3. Make sure that your headset is charged.

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    • I cannot hear anything in my headset.

      Please try the following steps:  

      1. Increase the volume in the headset.
      2. Ensure that the headset is paired to a device.
      3. Ensure your phone is connected to the headset by tapping the answer/end button.

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    • I hear crackling noises

      A Bluetooth is a radio technology, which means it is sensitive
      to objects between connected devices. To avoid crackling noises
      it is recommended a distance of no more than 33 feet (10 meters) with
      no major objects in-between.

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    • I have problems streaming in stereo from my music device (mobile phone, PC, MP3-player etc.).

      Make sure the other device supports Bluetooth 1.1 or 1. 2, including the Advanced Audio Distribution Profile (A2DP), otherwise it will not work. Please consult the user manual of the device you are using for how to pair it to a Bluetooth stereo headset.

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    • Why am I receiving static on my Bluetooth headset?

      All wireless devices may be susceptible to interference, which could affect performance. Please try the following steps:

      1. Keep the headset on the same side of your body as the phone.
      2. Make sure there is a direct line of contact between the headset and your phone. The Bluetooth signal may have difficulty transmitting through walls, buildings or people. Static or interference is sometimes environmental. Interference can be caused by e.g. computers, cordless phones, microwaves etc.  

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  • Compatibility

    • Is my Jabra headset compatible with my mobile phone?

      Jabra headsets and speakerphones follow the Bluetooth standard. Bluetooth devices that follow the standard are compatible. Refer to your mobile phone’s specifications to see, if it meets the Bluetooth standard. Products using different revisions of the Bluetooth standard also work together. 

      Later versions of Bluetooth are backward-compatible with previous versions. Features and specifications of Bluetooth communication will always revert to the older version in use.

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    • Can I use my Jabra device with my iPhone?

      You can use your Jabra device with your Apple iPhone, but please note that while the Jabra device is compatible for iPhone telephone applications, music applications may not perform correctly, e.g. Play/Pause, Skip Next/Previous, Volume Up/Down, etc.

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    • Can my Jabra headset work with other Bluetooth equipment?

      The headset is designed to work with Bluetooth mobile phones. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1.1 or higher and support a headset and /or hands-free profile.

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    • Is it better to use a headset that is the same brand as my phone?

      No, Bluetooth is an open standard and as such you can use any headset with your mobile phone. There is no need for your headset to be the same brand as your mobile phone.

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  • Features

    • How can I use the Multiuse feature on my Jabra Mulitiuse enabled headset?

      Multiuse functionality enables you to be connected to two different devices at the same time (e.g. a mobile phone and a PC). For example you can use the same headset for both listening to music from your mobile phone and for Internet telephony (e.g. Skype or Google Talk) at the same time.

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    • I cannot use "Reject call", "Call on hold", "Redial" or "Voice dialing"

      In order to work these features must be supported on your phone. Please consult your phone’s user manual for details.

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    • How do I enable/disable voice guidance in my Jabra Extreme2?

      Requirements
      Firmware No.: 5.4 or newer

      While turning on the Jabra Extreme2, press and hold the Answer/end button for 5 seconds.
      The headset will give an audio confirmation when successful enabling/disabling of the voice
      guidance.

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    • What is PowerNap™?

      PowerNap™ is a feature that extends headset battery life by placing the headset into standby mode when the headset has not been in use, or connected via Bluetooth, for 15 minutes.

      To exit Power Nap Tap the Multi-Function button or the Answer/end button. The headset will announce ‘Power On’ when exiting Power Nap.

      To answer a call when the headset is in PowerNap mode, tap the Multi-function button once. The headset
      will exit Power Nap mode and answer the call.

      Last updated: 01-07-14

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  • Installation

    • How do I connect my Jabra Extreme2 to my mobile device using Bluetooth?

      The first time the headset is powered on it will automatically enter pairing mode.

      To manually connect please follow these steps:

      1. Turn on the Jabra Extreme2
      2. Press and hold the Answer/end button for at least 5 seconds until the Bluetooth status light flashes continuously

      3. Go to the Bluetooth menu on the mobile device, search or add a new device and select Jabra Extreme2.  If asked for a pin code or passkey, enter 0000 (four zeros)

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    • I have a connection problem with my headset.

      You may have deleted your headset pairing connection in your mobile phone. Follow the pairing instructions (refer to the section in the User Manual).

      You can determine if your headset is connected to a device by looking at the flashes on the headset after tapping the answer/end button. 

      When the headset is on:

      • Very slow, single flashes mean that the headset is connected to a device
      • Slow triple flashes mean that the headset is not currently connected

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    • What is the pass code or PIN for pairing my Jabra device?

      The pass code or PIN is 0000 (four zeros)

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    • How do I update/change language on my Jabra Extreme2?

      Note that when you update/change language on your headset, you will need to re-pair it to your device afterwards.

      1. On the Download area choose the firmware language that applies to your device. Click on Download and run the file.


      If prompted with a security warning click Yes.

      2. Turn Jabra Extreme2 off and connect it to your PC with a micro USB cable.

      Click Next.

      3. Accept the terms in the license Agreement, and click Next.

      4. When the download is completed click Finish.


      5. Your headset is now updated and you can remove it from your PC.

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    • Why does my Jabra Extreme2 not respond when I try to answer a call?

      When connected to certain phones, this issue may occur. To fix this problem, download and install firmware 5.0.3x from the Download Area.

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  • Accessories

    • How can I obtain parts and accessories for my Jabra device?

      You can order accessories and parts on the Jabra Accessories page.
      Simply enter the name of your Jabra device in the search field (e.g. Jabra Revo Wireless), and browse the available accessories and parts.

      Jabra Accessories

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  • Technologies

    • What is AVRCP?

      Audio Video Remote Control Profile (AVRCP) is a Bluetooth profile that makes it possible to control e.g. a phone from a Bluetooth headset when streaming music.


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    • What is Headset Profile (HSP)?

      A Headset Profile (HSP) is a standard Bluetooth profile in all Jabra headsets that enables Bluetooth communication between a Jabra device and a Bluetooth device.

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  • Other

    • I am unable to take any calls when my headset is charging.

      The headset cannot be used while charging for safety reasons. Please allow the headset to charge fully then disconnect it from the charger and it will be ready for use.

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    • The music player starts playing when connecting to my Jabra headset.

      Some phones may start the music player once it connects to the headset. Re-pair your headset to the device in order to avoid this behaviour. 

      1. Make sure the headset is off.
      2. Press and hold the answer/end button for approx. 5 seconds until the light turns solid blue.
      3. Continue to press and hold the answer/end button until the solid blue light turns off.
      4. Continue to press and hold the button until a solid purple light turns on.
      5. Go through the regular steps for pairing the headset to a Bluetooth device.

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Download area
Download area

Firmware & software (Mac)

File description Language Release date Version File size Release notes
Firmware 9/1/2014 5.5 4,4 MB Download
Release Date: 1/9/2014
Firmware Release No.: 5.5

  • Adding a 5 second delay when Enabling/disabling voice guidance
  • Minor improvements

Firmware & software (Windows)

File description Language Release date Version File size Release notes
Firmware 9/1/2014 5.5 3 MB Download
Release Date: 1/9/2014
Firmware Release No.: 5.5

  • Adding a 5 second delay when Enabling/disabling voice guidance
  • Minor improvements

Manuals

Documentation for download Language File format File size
Datasheet English PDF 619,5 KB Download
Declaration of Conformity English PDF 78,7 KB Download
Technical Specification English PDF 2,3 MB Download
User Manual PDF 774,9 KB Download
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