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Video tutorials
Video tutorials

Get the perfect fit

Learn more about Jabra Motion and how to get the best possible fit. See how to change and make the eargels fit. See how to adjust the headset for left ear use. The headset comes with three different eargels.

Video in English

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How to connect (pair) Jabra Motion to a mobile device.

Watch the “Hands-on with Jabra Support” tutorial video. In this video, we will show you how to connect (pair) your Jabra Motion to a mobile device. Video in English

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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • Can my Jabra headset work with other Bluetooth equipment?

    The headset is designed to work with Bluetooth mobile phones. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1.1 or higher and support a headset and /or hands-free profile.

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  • How can I obtain parts and accessories for my Jabra device?

    You can order accessories and parts on the Jabra Accessories page.
    Simply enter the name of your Jabra device in the search field (e.g. Jabra Revo Wireless), and browse the available accessories and parts.

    Jabra Accessories

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  • I cannot hear the phone call in my headset.

    Please try the following steps:

    1. Increase the volume on your headset.
    2. Make sure your phone is connected to the headset by tapping the answer/end button.
    3. Ensure that the headset is paired to your phone.
    4. Make sure your phone is connected to the headset in the phone’s menu or by tapping the answer/end button on the headset.

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  • Is there a risk for uninvited listeners when calling with the Jabra MOTION UC?

    The risk of unauthorized access to communication via a Bluetooth® headset is very limited. Jabra MOTION UC uses 128-bit encryption.

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  • What does the different visual light (LED) information on Jabra LINK 360 mean?

    Please read the different mode explanations in the following PDF:

    Download PDF

    The Jabra Link 360 is used together with selected Jabra Bluetooth headsets such as Jabra Supreme and Jabra Motion.

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FAQ - all questions

  • Audio

    • I cannot hear the phone call in my headset.

      Please try the following steps:

      1. Increase the volume on your headset.
      2. Make sure your phone is connected to the headset by tapping the answer/end button.
      3. Ensure that the headset is paired to your phone.
      4. Make sure your phone is connected to the headset in the phone’s menu or by tapping the answer/end button on the headset.

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    • How do I transfer my call from Microsoft Lync 2013 to my mobile phone?

      When on a call, follow this simple guide.

      Note! Your Lync client needs to support outgoing calls for this feature to work.
      Make sure the headset is connected through Bluetooth to your mobile phone


      1. Mouse over the phone button


      2. Click on Transfer Call


      A. Click on Mobile under “My Numbers” to transfer the call to the Mobile number attached to your Lync account


      B. Or, if your mobile number is not entered in Lync, click on Another Person or Number under “Other Options”


      Type the number click on OK


      4. Accept the incoming call on your mobile phone.

      Last updated: 20-10-14

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    • How do I transfer my call from Microsoft Lync for Mac 2011 to my mobile phone?

      When on a call follow this simple guide.

      Note! Your Lync client needs to support outgoing calls for this feature to work.
      Make sure the headsetconnected through Bluetooth to your mobile phone

      1. Click on the Transfer Call button






      2. Click on Other Person or Number…



      3. In the search box enter the phone number you want to transfer the call to
      4. Click OK



      5. Accept the incoming call on your mobile phone.

      Last updated: 29-08-14

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    • Why can’t I hear anything in the headset when using a softphone on my PC?

      The first time a headset is used with a softphone (e.g. Skype) the headset must be set as Speaker and Microphone in the Audio Configuration section of the softphone. Refer to softphone client documentation for assistance in setting audio configuration.

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  • Compatibility

    • Can my Jabra headset work with other Bluetooth equipment?

      The headset is designed to work with Bluetooth mobile phones. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1.1 or higher and support a headset and /or hands-free profile.

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    • Why am I experiencing low range when connected to my Jabra Link 360?

      If the Jabra Link 360 is connected to e.g. a desktop computer and placed below a table, this might reduce the range of the Jabra Link 360 due to obstacles interfering with the signal.

      Wi-Fi 2.4 GHz. and other Bluetooth devices e.g. Keyboard, Mouse and Printer might also interfere with the signal.

      If you experience low range, try the following resolutions:

      •    Place the Jabra Link 360 in the line of sight toward the headset it is connected to.
      •    If the Jabra Link 360 is placed below e.g. a table, use a USB extender cord to get it up in the line of sight with the headset it is connected to.

      Note: When using an USB extender cord, make sure it supports data transfer so the Jabra Link 360 will work properly.

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    • Does my Jabra headset work with a desk phone with a USB port?

      Yes, when connected to the desk phone using the Jabra Link 360, the headset will have call control functionality

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    • Can I use Jabra Motion without Unified Communication programs in my computer?

      Yes, you can use Jabra Motion as sound device without the features UC programs offer.

       

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    • Why doesn’t my PC detect the Jabra LINK 360 Bluetooth® adapter?

      Connect the Jabra Link 360 to another USB port on your PC. The connection must be a direct connection (e.g. no USB hub)

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  • Features

    • Is there a risk for uninvited listeners when calling with the Jabra MOTION UC?

      The risk of unauthorized access to communication via a Bluetooth® headset is very limited. Jabra MOTION UC uses 128-bit encryption.

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    • What does the different visual light (LED) information on Jabra LINK 360 mean?

      Please read the different mode explanations in the following PDF:

      Download PDF

      The Jabra Link 360 is used together with selected Jabra Bluetooth headsets such as Jabra Supreme and Jabra Motion.

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    • How do I pair up my Jabra NFC headset with Windows Mobile Phone 8?

      1. Go to Settings on your Windows Phone

      2. Go to the Tap + Send menu

      3. Switch it from Off to On


      4. Your NFC (Tap + Send) is now turned on and is ready to be used

      5. Turn your Jabra device on.

      6. To pair your phone with a Jabra device, touch the NFC area of your phone with the NFC area of your headset. The devices will pair up successfully.  Remember to accept pairing on your phone if prompted.

      Note that the NFC areas on Jabra headsets may vary from device to device. Please check your user manual to find your device NFC area.

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    • What is Multiuse Connectivity and how does it work?

      By inserting the Jabra Link 360 Nano Bluetooth USB adapter to your PC, your Jabra Supreme or Jabra Motion can stay connected via Bluetooth to your PC and your mobile device. You can handle mobile and UC calls by switching seamlessly between the devices.

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    • Does Link 360 support A2DP?

      Yes, the Jabra Link 360 Nano Bluetooth USB adapter supports A2DP streaming from your PC. (Headsets need to support A2DP as well to achieve this superior audio streaming quality.)

       

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    • How can I use PBAP (Phone Book Access Profile) with my Jabra Motion?

      The PBAP profile allows you to hear the name of the person calling announced in the headset.

      This feature is phone dependent, and you will need to allow the headset access to the phonebook during pairing. During pairing you will be prompted to allow the headset access to your phonebook.

      If access has been denied, simply reconnect the headset to your mobile device and allow access.

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    • Why is the headset battery draining sooner than expected?

      There can be a few reasons: cold weather, high density of wireless signal, and
      mobile phones with high Bluetooth consumption.

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    • What is the range on the Jabra Motion headsets?

      The Jabra Motion supports the following ranges:

      When connected to the Jabra Motion Office base or the Jabra Link 360, the range is up to 100m/300ft.
      When connected to (most) mobile phones, the range is up to 10m/33ft.

      Last updated: 08-05-14

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    • Why doesn´t my headset turn on when I pick it up?

      If the headset has been in Power Nap mode for more than 24 hours, the headset will
      automatically power off to preserve battery.
      To turn the headset on, simply close the flip boom-arm and open it again.

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    • How many pairings can Jabra LINK 360 remember?

      Requirements

      The Jabra Link 360 can remember up to 8 paired devices.

      To clear your pairing list, please follow these steps:

      1. Open Jabra Direct.
      2. Click on the Menu button.

       

      3. Click on Bluetooth connections.
      4. Click on Reset Now.



      Note: When the Jabra Link 360 is reset, you will need to reconnect to your Jabra device(s).

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    • How can I find the firmware version of my Jabra headset using Jabra Direct?

      Requirements

      To find the firmware version of your headset, please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.

       

      3. Scroll down and expand the Product Information menu.
      4. The firmware version is listed here.


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    • How do I enable/disable Jabra Direct to update the presence in my Softphone?

      Requirements

      You can enable or disable this feature in General settings.

      Please follow these steps:

      1. Open Jabra Direct.
      2. Click on the Menu button.



      3. Click on General settings.
      4. In Update presence in softphones, choose On or Off.



      Note: Your softphone needs to support the integration from Jabra Direct for the presence feature to work.

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    • How do I reset my Jabra Link 360?

      Requirements

      To reset the Jabra Link 360, please follow these steps:

      1. Open Jabra Direct.
      2. Click on the Menu button.

       

      3. Click on Bluetooth connections.
      4. Click on Reset Now.



      Note: When the Jabra Link 360 is reset, you will need to reconnect to your Jabra device(s).

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  • Installation

    • How do I set the default softphone for my Jabra device in Jabra Direct?

      Requirements

      Jabra Direct will by default try and set the default softphone automatically.
      To change the default softphone manually, please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.

       

      3. Scroll down and expand the Softphone (PC) button.

       

      4. In the Preferred softphone dropdown menu, choose your new default softphone and click Apply.

       

      Note: Make sure your softphone is installed for Jabra Direct to be able to find it. If using a Jabra PRO9470, PRO9465, PRO9460, GO6470, Motion Office and Dial 550. If the default softphone is chosen on the device this will be overruled by Jabra Direct. See a full list of compatible softphone on www.jabra.com/direct.  

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    • Can I use voice commands with my Jabra Motion?

      Yes, the Jabra Motion accepts voice commands, offering easy access to the most commonly used features.

      To use voice commands, tap the Voice and Mute microphone when not on a call until you hear 'Say a command'.

      This is the list of voice commands:

      What can I say?       Hear a list of all voice commands
      Answer                     Answer an incoming call
      Ignore                      Reject an incoming call
      Pair new device        Enter pairing mode to begin connecting to a new mobile device
      Redial                       Redial the last number dialed
      Call back                   Dial the phone number that last called you
      Battery                     Hear the current battery level
      Cancel                      Cancel current voice command
      Phone commands    Turn on the connected device’s phone commands (e.g. Siri)

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    • How do I re-pair the Jabra Motion UC or Jabra Motion UC+ with the Jabra Link 360?

      1.    Remove the Jabra Link 360 from the PC, and turn off the headset.
      2.    Put the headset in pairing mode by pressing and holding the Call button while opening the flip boom-arm. Release the button when the Bluetooth indicator flashes blue and you hear “Welcome, you are now ready for pairing”.
      3.    Insert the Jabra Link 360 into the PC to begin pairing automatically. It can take up to 1 minute to pair. The Jabra Link 360 status LED will flash blue. When the status LED turns steady blue, the pairing is complete.

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    • How do I pair a new Bluetooth headset/device to my Jabra LINK 360?

      1. Remove the Jabra LINK 360 adapter from PC.
      2. Put the headset/device you want to be paired with the Jabra LINK 360 into pairing mode.
      3. Put the Jabra LINK 360 back into the PC to begin pairing automatically. It can take up to 1 minute to pair. If pairing fails, please retry these 3 steps.  

      The Jabra Link 360 is used together with selected Jabra Bluetooth headsets such as Jabra Supreme and Jabra Motion.

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    • How do I reset my Jabra Motion UC


      Note: Reset will clear all data from your device.

      1.Close boom-arm

       BOOMUP

      2.Press and hold both, the Call button and Voice button simultaneously, while you open the flip boom-arm. Release them when the battery LED turns purple.

      reset

      3.The battery LED will flash fast 3 times and then the Bluetooth LED will flash blue.
      4.Motion UC is now reset and ready for pairing.
      5.If you wish to pair again your headset with your PC, insert your Link 360 into your PC.

       

       

       

       

       

       

       

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    • How do I use the volume touch-sensitive panel to adjust the volume on my Jabra Motion?

      To increase the volume in your headset, swipe your finger up the volume touch-sensitive panel toward the + indicator.  Make sure your finger covers the entire touch-sensitive panel.

      To decrease the volume in your headset, swipe your finger down the volume touch-sensitive panel toward the – indicator.

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    • Why isn’t my MS Lync optimized headset default in Windows?

      Although your product is optimized for MS Lync, it is not able to make your Jabra device the default audio device in Windows automatically.

      Check your audio settings in Windows.

      Windows XP SP3:


      1. Click on the Start Button.

      2. Click on Control Panel.

      3. Click on Sounds, Speech and Audio Devices (This applies if sorted by category, if sorted by classic view, Click on Sounds and Audio Devices and go to step 5.

      4. Click on Sounds and Audio Device.

      5. If the Jabra device is not chosen as default device, on the voice tab, choose it in both Voice playback and Voice recording then click on Apply and OK.

       Windows 7:

      1. Click on the Start Button.

      2. Click on Control Panel.

      3. Click on Hardware and Sound (This applies if sorted by category, if sorted by icons, Click on Sound and go to step 5).

      4. Click on Sound.

      5. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default.


      6. Do the following on the Recording tab.

      7. Click Apply and OK.


      Windows 8:

      1. On the home screen, type “sound” and click/tap on Settings.

      2. Click on sound.
      3. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default.

      4. Do the following on the Recording tab.

      5. Click Apply and OK.

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    • How do I use my voice commands?

      Voice commands offer the ability to have easy access to the most common used features.

      The list of available Voice Commands are as follows:

      When you say:                          This happens:

      What can I say?                          Hear a list of all voice commands
      Answer                                      Answer incoming call
      Ignore                                       Reject incoming call
      Pair new device                          Enter pairing mode
      Redial                                        Redial last number dialed
      Call back                                    Call the phone number that last called you
      Battery                                     Hear current battery status
      Cancel                                      Cancel voice command
      Phone commands                      Turns on the connected device’s phone commands (e.g. Siri)

      To use  voice commands, simply tap the Voice and Mute microphone button when not on a

      call until you hear 'Say a command', or say 'What can I say?' for a list of voice commands.

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    • How do I access the Jabra LINK 360 settings?

      Requirements

      To access the Jabra Link 360 settings, please follow these steps:

      1. Open Jabra Direct.
      2. Click on the Menu button.



      3. Click on Bluetooth connections.
      4. Bluetooth connections will show the settings available for the Jabra Link 360.

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    • How do I setup my Jabra Device to work with Microsoft Lync 2013?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to Microsoft Lync 2013 manually, please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.



      3. Scroll down and expand the Softphone (PC) button.
      4. In Preferred softphone dropdown menu, choose Microsoft Lync and click Apply.


      5. Startup Microsoft Lync 2013.
      6. Select Options.



      7. Under Audio device, select your Jabra device from the dropdown menu.



      8. To test the Speaker or Ringer audio, click the green play buttons.
      9. When done, click OK.
      10. Jabra Direct should state the Jabra device and Microsoft Lync is ready for use.


      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

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  • Accessories

    • How can I obtain parts and accessories for my Jabra device?

      You can order accessories and parts on the Jabra Accessories page.
      Simply enter the name of your Jabra device in the search field (e.g. Jabra Revo Wireless), and browse the available accessories and parts.

      Jabra Accessories

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  • Technologies

    • Why is it important to update headset firmware?

      Requirements

      Firmware updates usually improve performance and sometimes add new functionality to your device.
      For some Jabra Link EHS adapters you need a micro USB cable to connect the adapter to the PC.

      To check for new firmware, please follow these steps:

      1. Open Jabra Direct.
      2. If a firmware update is available for your Jabra device, this will be indicated on the main screen.



      3. To update or to manually check for new firmware click on the Firmware Updater icon.



      4. The Jabra Direct Firmware Updater will open in a new window.
      5. Select your device and click on the Next button.



      Note: To update devices like e.g. Jabra Motion or Jabra Stealth they need to be connected directly to the PC with a USB cable.

      6. Click on the Download button, and when the download is done click on the Next button.



      7. Follow the on-screen instructions. Do not unplug your device while preforming a firmware update.

      Note: If using a Jabra USB dongle with your device e.g. Jabra Motion UC or Jabra Stealth UC it is recommended to update both the headset and dongle at the same time. The PC must be connected to the internet to download the latest firmware.

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    • What is Near Field Communication (NFC)?

      NFC is the abbreviation for Near Field Communication, which is a set of standards used by Jabra to
      establish radio communication between headsets and phones at a distance of no more than few centimeters.

      You can pair and listen to music over Bluetooth by tapping your devices together. Your mobile device
      need to have the NFC functionality and this has to be enabled.

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    • Rechargeable battery best practice

      This is the best practice for rechargeable batteries in general and is not related specifically to Jabra headsets, but to the technology itself. Below are examples of how to preserve and store a rechargeable battery to help ensure a long battery life. 

      • Avoid placement in direct sunlight
      • Avoid placement in extreme cold
      • Batteries should not be stored for extended periods without being recharged, we recommend to charge it every 3 months for most products
      • In daily use, it is best to return the headset to the charging base when not in use
      • HD Voice/Wideband consumes slightly more battery than Narrowband
      • Always return headset to charging base overnight

      If you handle or store your rechargeable battery incorrectly, its lifetime may be reduced.

      Last updated: 01-07-14

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    • What is PBAP (Phone Book Access Profile)?

      Phone Book Access Profile (PBAP) allows a Jabra device to access the phone book details of a connected mobile device, and announce the name of an incoming caller (similar to caller ID).

      Note: PBAP must be supported by the mobile device.

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    • Are Jabra headsets safe to use?

      Yes, it is safe to use Jabra headsets. All Jabra headsets feature PeakStop™ technology, which protects against sudden loud sound spikes. Many acoustic experts define acoustic shock as being exposed to a sound of over 135 dBSPL, but even lower sounds can damage the hearing. Therefore all Jabra headsets cut off sounds at 118 dBSPL (RMS).

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    • Do WI-FI signals interfer with Jabra MOTION UC?

      No. Jabra MOTION UC uses Adaptive Frequency Hopping, avoiding channels that are busy.

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  • Other

    • What is the difference between Jabra MOTION UC and Jabra MOTION UC+?

      The Jabra Motion UC+ includes a Travel and Charge Kit, and the Jabra Motion UC
      includes a soft pouch.

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Download area
Download area

Firmware & software (Mac)

File description Language or Region Release date Version File size Release notes
Jabra Suite for Mac English 11/14/2014 2.3 15,6 MB Download

INew features and enhancements:

  • Jabra Biz 2400 II product support in Jabra Control Center and Jabra Firmware Updater
  • Jabra Stealth UC product support in Jabra Control Center and Jabra Firmware Updater
  • New Jabra Suite for Mac Overview & Status widget available in Mac Notification Center (OSX Yosemite)
  • Various stability and performance improvements

Firmware & software (Windows)

File description Language or Region Release date Version File size Release notes
Firmware Multilingual 5/15/2014 3.19 10,1 MB Download
Voice control languages supported with this release
  • English
  • French
  • German
  • Russian
  • Italian
  • Spanish
  • Polish
  • Dutch
  • Japanese


Enhancement

  • Improved update procedure when updating to Spanish language

  • Voice enabled call control disabled when headset is docked in the Jabra Motion Office base or Jabra Motion UC Travel & Charge Kit

IMPORTANT!
Please know that the headset needs to be connected directly to the PC via an USB port to enable the update option.
 
Jabra PC Suite
To get the best user experience when updating the Jabra Motion UC use the latest version of Jabra PC Suite available at www.Jabra.com/pcsuite

Jabra Direct English 4/13/2015 3.0 23,7 MB Download

New features and enhancements:

  • All-new User Interface with simple design and focus on the audio device(s) available
  • Improved for touchscreen usage
  • Status & readiness information available via the new Direct dashboard, displaying when the headset(s) and softphone(s) are ready for your next call
  • Easy access from the Direct dashboard (click the J-icon in Windows Notification area) into the Jabra Direct home screen where all features are available and manageable
  • Simplified settings control to improve the personalization of attached audio device(s)
  • Automatic softphone detection and enabling of Remote Call Control between a Jabra device and installed softphone(s)
  • Built-in help information (mouse-over shows help text)
  • Improved support information, including the ability to generate Diagnostic Report

Manuals

Documentation for download Language or Region File format File size
Datasheet PDF 1,6 MB Download
Declaration of Conformity English PDF 118,3 KB Download
Quick Start Guide PDF 4,7 MB Download
User Manual PDF 4,1 MB Download