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Video tutorials
Video tutorials

Get the perfect fit

Learn more about Jabra Motion and how to get the best possible fit. See how to change and make the eargels fit. See how to adjust the headset for left ear use. The headset comes with three different eargels.

Video in English

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How to use a Jabra headset with Avaya Scopia

In this video we would like to show you how to make a Jabra headset the default audio device in Avaya Scopia. Video in English

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How to use a Jabra headset with Cisco Jabber for Windows client

In this video we will demonstrate it with a Jabra PRO 9470, and Cisco Jabber for Windows client and show features like, answering and ending calls, putting calls on hold, and muting.

Video in English

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How to connect (pair) Jabra Motion to a mobile device.

Watch the “Hands-on with Jabra Support” tutorial video. In this video, we will show you how to connect (pair) your Jabra Motion to a mobile device. Video in English

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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • What are the voice applications my Jabra device supports?

    Your ​Jabra device is compatible with all leading brands of Unified Communications systems and VoIP clients, e.g. Microsoft ® Lync™, Microsoft ® Office Communicator, Cisco, Avaya, etc. For more detailed information, please refer to our Jabra Softphone Guide below.

    Download PDF

     

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  • How do I connect (pair) my Jabra Motion to my mobile device?

    The first time the Jabra Motion is turned on, it will be ready to connect to your mobile phone. Simply follow the voice-guided instructions to connect.

    To connect (pair) to a new or second mobile phone:

    1. Enable Bluetooth on your mobile phone.
    2. Turn off the Jabra Motion.
    3. Press and hold (5 seconds) the Call button on the Jabra Motion while flipping open the boom-arm. Release the Call button when the light flashes blue.
     


    4. Follow the voice-guided instructions to connect to your mobile phone. Enter 0000 (4 zeros) if asked for a pin code.

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  • Can my Jabra headset work with other Bluetooth equipment?

    The headset is designed to work with Bluetooth mobile phones. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1.1 or higher and support a headset and /or hands-free profile.

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  • How can I obtain parts and accessories for my Jabra device?

    You can order accessories and parts on the Jabra Accessories page.
    Simply enter the name of your Jabra device in the search field (e.g. Jabra Revo Wireless), and browse the available accessories and parts.

    Jabra Accessories

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  • I cannot hear the phone call in my headset.

    Please try the following steps:

    1. Increase the volume on your headset.
    2. Make sure your phone is connected to the headset by tapping the answer/end button.
    3. Ensure that the headset is paired to your phone.
    4. Make sure your phone is connected to the headset in the phone’s menu or by tapping the answer/end button on the headset.

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FAQ - all questions

  • Audio

    • I cannot hear the phone call in my headset.

      Please try the following steps:

      1. Increase the volume on your headset.
      2. Make sure your phone is connected to the headset by tapping the answer/end button.
      3. Ensure that the headset is paired to your phone.
      4. Make sure your phone is connected to the headset in the phone’s menu or by tapping the answer/end button on the headset.

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    • I cannot hear anything in my headset.

      Increase the volume in the headset. Ensure that the headset is paired to a playing device.

      Ensure your phone is connected to the headset by tapping the "Answer/End" button.

      Check that you have selected the Jabra LINK 360 Nano Bluetooth USB adapter as the audio device on your computer, in the Control Panel and in the application you are using.

      Make sure that Jabra PC Suite Control Center setting "PC Audio Control" is on "Automatic".Setting is found under the "Softphone/PC" tab.

      Press the Multifunction button on the headset or say the voice command "Answer" to accept an incoming call.

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    • How do I transfer my call from Microsoft Lync 2013 to my mobile phone?

      When on a call, follow this simple guide.

      Note! Your Lync client needs to support outgoing calls for this feature to work.
      Make sure the headset is connected through Bluetooth to your mobile phone


      1. Mouse over the phone button


      2. Click on Transfer Call


      A. Click on Mobile under “My Numbers” to transfer the call to the Mobile number attached to your Lync account


      B. Or, if your mobile number is not entered in Lync, click on Another Person or Number under “Other Options”


      Type the number click on OK


      4. Accept the incoming call on your mobile phone.

      Last updated: 20-10-14

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    • How do I transfer my call from Microsoft Lync for Mac 2011 to my mobile phone?

      When on a call follow this simple guide.

      Note! Your Lync client needs to support outgoing calls for this feature to work.
      Make sure the headsetconnected through Bluetooth to your mobile phone

      1. Click on the Transfer Call button






      2. Click on Other Person or Number…



      3. In the search box enter the phone number you want to transfer the call to
      4. Click OK



      5. Accept the incoming call on your mobile phone.

      Last updated: 29-08-14

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    • Why can’t I hear anything in the headset when using a softphone on my PC?

      The first time a headset is used with a softphone (e.g. Skype) the headset must be set as Speaker and Microphone in the Audio Configuration section of the softphone. Refer to softphone client documentation for assistance in setting audio configuration.

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  • Compatibility

    • What are the voice applications my Jabra device supports?

      Your ​Jabra device is compatible with all leading brands of Unified Communications systems and VoIP clients, e.g. Microsoft ® Lync™, Microsoft ® Office Communicator, Cisco, Avaya, etc. For more detailed information, please refer to our Jabra Softphone Guide below.

      Download PDF

       

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    • Can my Jabra headset work with other Bluetooth equipment?

      The headset is designed to work with Bluetooth mobile phones. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1.1 or higher and support a headset and /or hands-free profile.

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    • How do I choose which softphone will be used by the headset if I have both Microsoft Lync and Cisco IP Communicator installed?

      It is possible to receive calls on either or both softphones, but to place a new call you need to select a preferred softphone.  You can do this with Jabra PC Suite:

      Please follow these steps:

      1.    Open Jabra Control Center
      2.    Under the View menu, select Advanced View

       

      3.    Click on the Softphone tab
      4.    Choose the preferred softphone for outgoing calls (choose Softphones supported by Jabra PC Suite to select the Cisco IP Communicator softphone or Microsoft to select Lync as your preferred softphone)

      Jabra Biz 2300 illustrated:


      Jabra Pro 930 illustrated:

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    • Why am I experiencing low range when connected to my Jabra Link 360?

      If the Jabra Link 360 is connected to e.g. a desktop computer and placed below a table, this might reduce the range of the Jabra Link 360 due to obstacles interfering with the signal.

      Wi-Fi 2.4 GHz. and other Bluetooth devices e.g. Keyboard, Mouse and Printer might also interfere with the signal.

      If you experience low range, try the following resolutions:

      •    Place the Jabra Link 360 in the line of sight toward the headset it is connected to.
      •    If the Jabra Link 360 is placed below e.g. a table, use a USB extender cord to get it up in the line of sight with the headset it is connected to.

      Note: When using an USB extender cord, make sure it supports data transfer so the Jabra Link 360 will work properly.

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    • Does my Jabra headset work with a desk phone with a USB port?

      Yes, when connected to the desk phone using the Jabra Link 360, the headset will have call control functionality

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    • Can I use Jabra Motion without Unified Communication programs in my computer?

      Yes, you can use Jabra Motion as sound device without the features UC programs offer.

       

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    • Why doesn’t my PC detect the Jabra LINK 360 Bluetooth® adapter?

      Connect the Jabra Link 360 to another USB port on your PC. The connection must be a direct connection (e.g. no USB hub)

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  • Features

    • I cannot answer or end a Skype call with the answer/end button on my Jabra headset.

      To use the enhanced calling functions in the headset, you need to have Jabra PC Suite installed and running on your PC. We recommend you to download the latest release of Jabra PC Suite.

      Download the latest release of Jabra PC Suite

       

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    • How can I use PBAP (Phone Book Access Profile) with my Jabra Motion?

      The PBAP profile allows you to hear the name of the person calling announced in the headset.

      This feature is phone dependent, and you will need to allow the headset access to the phonebook during pairing. During pairing you will be prompted to allow the headset access to your phonebook.

      If access has been denied, simply reconnect the headset to your mobile device and allow access.

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    • Is there a risk for uninvited listeners when calling with the Jabra MOTION UC?

      The risk of unauthorized access to communication via a Bluetooth® headset is very limited. Jabra MOTION UC uses 128-bit encryption.

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    • What does the different visual light (LED) information on Jabra LINK 360 mean?

      Please read the different mode explanations in the following PDF:

      Download PDF

      The Jabra Link 360 is used together with selected Jabra Bluetooth headsets such as Jabra Supreme and Jabra Motion.

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    • How do I pair up my Jabra NFC headset with Windows Mobile Phone 8?

      1. Go to Settings on your Windows Phone

      2. Go to the Tap + Send menu

      3. Switch it from Off to On


      4. Your NFC (Tap + Send) is now turned on and is ready to be used

      5. Turn your Jabra device on.

      6. To pair your phone with a Jabra device, touch the NFC area of your phone with the NFC area of your headset. The devices will pair up successfully.  Remember to accept pairing on your phone if prompted.

      Note that the NFC areas on Jabra headsets may vary from device to device. Please check your user manual to find your device NFC area.

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    • What is Multiuse Connectivity and how does it work?

      By inserting the Jabra Link 360 Nano Bluetooth USB adapter to your PC, your Jabra Supreme or Jabra Motion can stay connected via Bluetooth to your PC and your mobile device. You can handle mobile and UC calls by switching seamlessly between the devices.

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    • Does Link 360 support A2DP?

      Yes, the Jabra Link 360 Nano Bluetooth USB adapter supports A2DP streaming from your PC. (Headsets need to support A2DP as well to achieve this superior audio streaming quality.)

       

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    • Why is the headset battery draining sooner than expected?

      There can be a few reasons: cold weather, high density of wireless signal, and
      mobile phones with high Bluetooth consumption.

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    • What is the range on the Jabra Motion headsets?

      The Jabra Motion supports the following ranges:

      When connected to the Jabra Motion Office base or the Jabra Link 360, the range is up to 100m/300ft.
      When connected to (most) mobile phones, the range is up to 10m/33ft.

      Last updated: 08-05-14

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    • Why doesn´t my headset turn on when I pick it up?

      If the headset has been in Power Nap mode for more than 24 hours, the headset will
      automatically power off to preserve battery.
      To turn the headset on, simply close the flip boom-arm and open it again.

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    • How many pairings can Jabra LINK 360 remember?

      Jabra LINK 360 can remember up to 8 pairings. Pairing list can be deleted via Jabra PC Suite.

      Download the latest release of Jabra PC Suite

      The Jabra Link 360 is used together with selected Jabra Bluetooth headsets such as Jabra Supreme UC  and Motion UC.

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    • What are the different wireless range settings for my Jabra Link 360?

      To support the maximum specified range between the adapter and headset, set this to “Normal”. However if you are having problems with too many wireless devices interfering with one another, then try turning this setting down to “Low” or “Very low”. Settings are done via Jabra PC Suite.

      Download the latest release of Jabra PC Suite

      The Jabra Link 360 is used together with selected Jabra Bluetooth headsets such as Jabra Supreme and Jabra Motion.

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    • How do I enable/disable the feature which shows me my call status in Microsoft Lync?

      To show your call status in Microsoft Lync, you need to activate the Presence feature in Jabra PC Suite.

      Please follow these steps:

      1. Open Jabra Control Center
      2. Select the View menu


       
      3. Select Device Service Window.


       
      4. Select the Preferences tab.


       
      5. Select the checkbox next to Allow update of presence status when a call is initiated.

       

      6. Click Apply and OK.

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  • Installation

    • How do I connect (pair) my Jabra Motion to my mobile device?

      The first time the Jabra Motion is turned on, it will be ready to connect to your mobile phone. Simply follow the voice-guided instructions to connect.

      To connect (pair) to a new or second mobile phone:

      1. Enable Bluetooth on your mobile phone.
      2. Turn off the Jabra Motion.
      3. Press and hold (5 seconds) the Call button on the Jabra Motion while flipping open the boom-arm. Release the Call button when the light flashes blue.
       


      4. Follow the voice-guided instructions to connect to your mobile phone. Enter 0000 (4 zeros) if asked for a pin code.

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    • How do I set the default softphone for my Jabra device in Jabra PC Suite?

      1. Open Jabra PC Suite.

      2. Click on the softphone tab



      3. Under Target softphone for outgoing calls, select the desired softphone.



      4. Click Apply and then OK

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    • Can I use voice commands with my Jabra Motion?

      Yes, the Jabra Motion accepts voice commands, offering easy access to the most commonly used features.

      To use voice commands, tap the Voice and Mute microphone when not on a call until you hear 'Say a command'.

      This is the list of voice commands:

      What can I say?       Hear a list of all voice commands
      Answer                     Answer an incoming call
      Ignore                      Reject an incoming call
      Pair new device        Enter pairing mode to begin connecting to a new mobile device
      Redial                       Redial the last number dialed
      Call back                   Dial the phone number that last called you
      Battery                     Hear the current battery level
      Cancel                      Cancel current voice command
      Phone commands    Turn on the connected device’s phone commands (e.g. Siri)

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    • How do I re-pair the Jabra Motion UC or Jabra Motion UC+ with the Jabra Link 360?

      1.    Remove the Jabra Link 360 from the PC, and turn off the headset.
      2.    Put the headset in pairing mode by pressing and holding the Call button while opening the flip boom-arm. Release the button when the Bluetooth indicator flashes blue and you hear “Welcome, you are now ready for pairing”.
      3.    Insert the Jabra Link 360 into the PC to begin pairing automatically. It can take up to 1 minute to pair. The Jabra Link 360 status LED will flash blue. When the status LED turns steady blue, the pairing is complete.

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    • How do I pair a new Bluetooth headset/device to my Jabra LINK 360?

      1. Remove the Jabra LINK 360 adapter from PC.
      2. Put the headset/device you want to be paired with the Jabra LINK 360 into pairing mode.
      3. Put the Jabra LINK 360 back into the PC to begin pairing automatically. It can take up to 1 minute to pair. If pairing fails, please retry these 3 steps.  

      The Jabra Link 360 is used together with selected Jabra Bluetooth headsets such as Jabra Supreme and Jabra Motion.

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    • How do I set my Jabra headset as the default headset in Cisco Jabber?

      If using Cisco Jabber below version 9.6, Jabra software is needed to have call control.

      Cisco needs to be selected as the default Softphone in the Jabra software.
      Choose either Cisco or Standard softphone.

      It is recommended to install Jabra software after the Cisco Jabber client is installed.

      1. Install Jabra software.
      2. Open Cisco Jabber.
      3. Click on File and choose Options.


      4. Click on Audio.

      5. Set the Jabra headset as the default audio device for Speaker, Microphone and Ringer/Alerts. Click Apply and OK.

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    • Why can´t I pair my Jabra headset with the Jabra LINK 360 Nano Bluetooth USB adapter?

      Make sure that the Jabra Link 360 Nano Bluetooth USB adapter is in pairing mode, indicated by a flashing blue light. Make sure that the headset is charged and in pairing mode. See the instructions in the headset manual. If this does not solve the problem, install the Jabra PC Suite software and get access to advanced features, e.g. clearing of the pairing list.

      Download the latest release of the Jabra PC Suite

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    • How do I reset my Jabra Motion UC


      Note: Reset will clear all data from your device.

      1.Close boom-arm

       BOOMUP

      2.Press and hold both, the Call button and Voice button simultaneously, while you open the flip boom-arm. Release them when the battery LED turns purple.

      reset

      3.The battery LED will flash fast 3 times and then the Bluetooth LED will flash blue.
      4.Motion UC is now reset and ready for pairing.
      5.If you wish to pair again your headset with your PC, insert your Link 360 into your PC.

       

       

       

       

       

       

       

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    • How do I use the volume touch-sensitive panel to adjust the volume on my Jabra Motion?

      To increase the volume in your headset, swipe your finger up the volume touch-sensitive panel toward the + indicator.  Make sure your finger covers the entire touch-sensitive panel.

      To decrease the volume in your headset, swipe your finger down the volume touch-sensitive panel toward the – indicator.

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    • How do I use my voice commands?

      Voice commands offer the ability to have easy access to the most common used features.

      The list of available Voice Commands are as follows:

      When you say:                          This happens:

      What can I say?                          Hear a list of all voice commands
      Answer                                      Answer incoming call
      Ignore                                       Reject incoming call
      Pair new device                          Enter pairing mode
      Redial                                        Redial last number dialed
      Call back                                    Call the phone number that last called you
      Battery                                     Hear current battery status
      Cancel                                      Cancel voice command
      Phone commands                      Turns on the connected device’s phone commands (e.g. Siri)

      To use  voice commands, simply tap the Voice and Mute microphone button when not on a

      call until you hear 'Say a command', or say 'What can I say?' for a list of voice commands.

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  • Accessories

    • How can I obtain parts and accessories for my Jabra device?

      You can order accessories and parts on the Jabra Accessories page.
      Simply enter the name of your Jabra device in the search field (e.g. Jabra Revo Wireless), and browse the available accessories and parts.

      Jabra Accessories

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  • Technologies

    • Why is it important to update headset firmware?

      Firmware updates usually improve performance and sometimes add new functionalities to your device. To update the firmware:
      Launch Jabra Firmware Updater installed with Jabra PC Suite, and follow the Firmware Updater wizard.
      You can also check for updates via Jabra Control Center > Help > Check for Updates.

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    • What is Near Field Communication (NFC)?

      NFC is the abbreviation for Near Field Communication, which is a set of standards used by Jabra to
      establish radio communication between headsets and phones at a distance of no more than few centimeters.

      You can pair and listen to music over Bluetooth by tapping your devices together. Your mobile device
      need to have the NFC functionality and this has to be enabled.

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    • Rechargeable battery best practice

      This is the best practice for rechargeable batteries in general and is not related specifically to Jabra headsets, but to the technology itself. Below are examples of how to preserve and store a rechargeable battery to help ensure a long battery life. 

      • Avoid placement in direct sunlight
      • Avoid placement in extreme cold
      • Batteries should not be stored for extended periods without being recharged, we recommend to charge it every 3 months for most products
      • In daily use, it is best to return the headset to the charging base when not in use
      • HD Voice/Wideband consumes slightly more battery than Narrowband
      • Always return headset to charging base overnight

      If you handle or store your rechargeable battery incorrectly, its lifetime may be reduced.

      Last updated: 01-07-14

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    • What is PBAP (Phone Book Access Profile)?

      Phone Book Access Profile (PBAP) allows a Jabra device to access the phone book details of a connected mobile device, and announce the name of an incoming caller (similar to caller ID).

      Note: PBAP must be supported by the mobile device.

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    • Are Jabra headsets safe to use?

      Yes, it is safe to use Jabra headsets. All Jabra headsets feature PeakStop™ technology, which protects against sudden loud sound spikes. Many acoustic experts define acoustic shock as being exposed to a sound of over 135 dBSPL, but even lower sounds can damage the hearing. Therefore all Jabra headsets cut off sounds at 118 dBSPL (RMS).

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    • Do WI-FI signals interfer with Jabra MOTION UC?

      No. Jabra MOTION UC uses Adaptive Frequency Hopping, avoiding channels that are busy.

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  • Other

    • What is the difference between Jabra MOTION UC and Jabra MOTION UC+?

      The Jabra Motion UC+ includes a Travel and Charge Kit, and the Jabra Motion UC
      includes a soft pouch.

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    • How to find the firmware version of my device?

      1. ​Make sure you have the latest Jabra PC Suite.
      2. Then go to Start and open Jabra PC Suite Control Center or right-click on the Jabra PC Suite icon on the right side of the quick-start menu.
      3. Go to the Help function and click on About Jabra.... The firmware version appears.

      Download the latest release of Jabra PC Suite 

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Download area
Download area

Firmware & software (Mac)

File description Language or Region Release date Version File size Release notes
Jabra Suite for Mac English 11/14/2014 2.3 15,6 MB Download

INew features and enhancements:

  • Jabra Biz 2400 II product support in Jabra Control Center and Jabra Firmware Updater
  • Jabra Stealth UC product support in Jabra Control Center and Jabra Firmware Updater
  • New Jabra Suite for Mac Overview & Status widget available in Mac Notification Center (OSX Yosemite)
  • Various stability and performance improvements

Firmware & software (Windows)

File description Language or Region Release date Version File size Release notes
Firmware Multilingual 5/15/2014 3.19 10,1 MB Download
Voice control languages supported with this release
  • English
  • French
  • German
  • Russian
  • Italian
  • Spanish
  • Polish
  • Dutch
  • Japanese


Enhancement

  • Improved update procedure when updating to Spanish language

  • Voice enabled call control disabled when headset is docked in the Jabra Motion Office base or Jabra Motion UC Travel & Charge Kit

IMPORTANT!
Please know that the headset needs to be connected directly to the PC via an USB port to enable the update option.
 
Jabra PC Suite
To get the best user experience when updating the Jabra Motion UC use the latest version of Jabra PC Suite available at www.Jabra.com/pcsuite

Jabra PC Suite English 2/13/2015 2.17 41,6 MB Download
New features and enhancements:
  • Jabra Biz 2400 II product support in Jabra Control Center and Jabra Firmware Updater
  • Jabra Stealth UC product support in Jabra Control Center and Jabra Firmware Updater
  • Various stability and performance improvements

Manuals

Documentation for download Language or Region File format File size
Datasheet PDF 1,6 MB Download
Declaration of Conformity English PDF 118,3 KB Download
Quick Start Guide PDF 4,7 MB Download
User Manual PDF 4,1 MB Download