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Quick Start Guide
Quick Start Guide
  • Discover

    Image
  • Charge

    • Jabra AC adapter

      In this section we show you how to charge your headset with an AC adapter
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  • Connect

    • Bluetooth

      The first time the headset is powered on it will automatically enter pairing mode.
      If you need to manually connect or reconnect to a mobile device, please follow the steps below:
      1. While pressing the Call button, open the flip boom-arm. Release the Call button when the Bluetooth light flashes blue.
      2. Wear on the ear and follow the voice-guided connection instructions.
      Note: If asked for a pin code or passkey the code is 0000 (four zeros).
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    • Jabra LINK™ 360

      1. Plug the Jabra Link 360 into any available USB port on your PC.
      2. Open the flip boom-arm on the headset to connect to the Jabra Link 360.
      3. The connection is established when the LED on the Jabra Link 360 stops flashing and shows a solid blue light. Note: If the Jabra Link 360 has been connected to other devices, please ensure that all those devices are switched off when connected a new device, as the Jabra Link 360 can only have one active Bluetooth connection. The headset and the Jabra Link 360 come pre-connected from the factory.
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    • NFC

      1. Ensure that NFC is enabled on your mobile device.
      2. Open the flip boom-arm on the headset.
      3. Locate and gently tap the NFC zone on the headset against the NFC zone on your mobile device. The mobile device will announce that the headset is now paired when the connection is successful. Note: NFC devices have NFC implemented in different ways. The size and sensitivity of the NFC zone and how to connect the headset may vary between devices.
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  • Use

    • Power On/off

      In this section we show you how to Power on your device
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    • Answer/end call

      In this section we show you how to use Answer a call
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    • Volume control

      In this section we show you how to use the volume.
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    • Mute indicator

      In this section we show you how to mute.
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    • Redial

      Double tap the Answer/end button
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    • End or reject call

      Double tap the Answer/end button
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  • Wear

    • Over/in ear

      Get the perfect fit for your ear by adjusting the height of the speaker up or down.
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    • Adjust

      The headset can be worn on the left or right ear. To switch ear: 1. Pull the speaker all the way down. 2. Rotate the speaker 180°. 3. Twist the eargel around to fit.
      For optimal audio quality, rotate the eargel for best fit. It is recommended to try all three eargel sizes to find the optimal fit.
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Video tutorials
Video tutorials

Get the perfect fit

Learn more about Jabra Motion and how to get the best possible fit. See how to change and make the eargels fit. See how to adjust the headset for left ear use. The headset comes with three different eargels.

Video in English

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There is no troubleshooting available for this product
Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • What are the voice applications my Jabra device supports?

    Your ​Jabra device is compatible with all leading brands of Unified Communications systems and VoIP clients, e.g. Microsoft ® Lync™, Microsoft ® Office Communicator, Cisco, Avaya, etc. For more detailed information, please refer to our Jabra Softphone Guide below.

    Download PDF

     

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  • Can my Jabra headset work with other Bluetooth equipment?

    The headset is designed to work with Bluetooth mobile phones. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1.1 or higher and support a headset and /or hands-free profile.

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  • How can I obtain parts and accessories for my Jabra device?

    You can order accessories and parts on the Jabra Accessories page.
    Simply enter the name of your Jabra device in the search field (e.g. Jabra Revo Wireless), and browse the available accessories and parts.

    Jabra Accessories

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  • I cannot hear the phone call in my headset.

    Please try the following steps:

    1. Increase the volume on your headset.
    2. Make sure your phone is connected to the headset by tapping the answer/end button.
    3. Ensure that the headset is paired to your phone.
    4. Make sure your phone is connected to the headset in the phone’s menu or by tapping the answer/end button on the headset.

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  • Rechargeable battery best practice

    This is the best practice for rechargeable batteries in general and is not related specifically to Jabra headsets, but to the technology itself. Below are examples of how to preserve and store a rechargeable battery to help ensure a long battery life. 

    • Avoid placement in direct sunlight
    • Avoid placement in extreme cold
    • Batteries should not be stored for extended periods without being recharged, we recommend to charge it every 3 months for most products
    • In daily use, it is best to return the headset to the charging base when not in use
    • HD Voice/Wideband consumes slightly more battery than Narrowband
    • Always return headset to charging base overnight

    If you handle or store your rechargeable battery incorrectly, its lifetime may be reduced.

    Last updated: 01-07-14

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FAQ - all questions

  • Audio

    • I cannot hear the phone call in my headset.

      Please try the following steps:

      1. Increase the volume on your headset.
      2. Make sure your phone is connected to the headset by tapping the answer/end button.
      3. Ensure that the headset is paired to your phone.
      4. Make sure your phone is connected to the headset in the phone’s menu or by tapping the answer/end button on the headset.

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    • I cannot hear anything in my headset.

      Increase the volume in the headset. Ensure that the headset is paired to a playing device.

      Ensure your phone is connected to the headset by tapping the "Answer/End" button.

      Check that you have selected the Jabra LINK 360 Nano Bluetooth USB adapter as the audio device on your computer, in the Control Panel and in the application you are using.

      Make sure that Jabra PC Suite Control Center setting "PC Audio Control" is on "Automatic".Setting is found under the "Softphone/PC" tab.

      Press the Multifunction button on the headset or say the voice command "Answer" to accept an incoming call.

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    • Why can’t I hear anything in the headset when using a softphone on my PC?

      The first time a headset is used with a softphone (e.g. Skype) the headset must be set as Speaker and Microphone in the Audio Configuration section of the softphone. Refer to softphone client documentation for assistance in setting audio configuration.

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    • How do I transfer my call from Microsoft Lync 2013 to my mobile phone?

      When on a call, follow this simple guide.

      Note! Your Lync client needs to support outgoing calls for this feature to work.
      Make sure the headset is connected through Bluetooth to your mobile phone


      1. Mouse over the phone button


      2. Click on Transfer Call


      A. Click on Mobile under “My Numbers” to transfer the call to the Mobile number attached to your Lync account


      B. Or, if your mobile number is not entered in Lync, click on Another Person or Number under “Other Options”


      Type the number click on OK


      4. Accept the incoming call on your mobile phone.

      Last updated: 20-10-14

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    • How do I transfer my call from Microsoft Lync for Mac 2011 to my mobile phone?

      When on a call follow this simple guide.

      Note! Your Lync client needs to support outgoing calls for this feature to work.
      Make sure the headsetconnected through Bluetooth to your mobile phone

      1. Click on the Transfer Call button






      2. Click on Other Person or Number…



      3. In the search box enter the phone number you want to transfer the call to
      4. Click OK



      5. Accept the incoming call on your mobile phone.

      Last updated: 29-08-14

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  • Compatibility

    • What are the voice applications my Jabra device supports?

      Your ​Jabra device is compatible with all leading brands of Unified Communications systems and VoIP clients, e.g. Microsoft ® Lync™, Microsoft ® Office Communicator, Cisco, Avaya, etc. For more detailed information, please refer to our Jabra Softphone Guide below.

      Download PDF

       

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    • Can my Jabra headset work with other Bluetooth equipment?

      The headset is designed to work with Bluetooth mobile phones. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1.1 or higher and support a headset and /or hands-free profile.

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    • Does my Jabra headset work with a desk phone with a USB port?

      Yes, when connected to the desk phone using the Jabra Link 360, the headset will have call control functionality

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    • Why doesn’t my PC detect the Jabra LINK 360 Bluetooth® adapter?

      Connect the Jabra Link 360 to another USB port on your PC. The connection must be a direct connection (e.g. no USB hub)

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    • Can I use Jabra Motion without Unified Communication programs in my computer?

      Yes, you can use Jabra Motion as sound device without the features UC programs offer.

       

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    • How do I choose which softphone will be used by the headset if I have both Microsoft Lync and Cisco IP Communicator installed?

      It is possible to receive calls on either or both softphones, but to place a new call you need to select a preferred softphone.  You can do this with Jabra PC Suite:

      Please follow these steps:

      1.    Open Jabra Control Center
      2.    Under the View menu, select Advanced View

       

      3.    Click on the Softphone tab
      4.    Choose the preferred softphone for outgoing calls (choose Softphones supported by Jabra PC Suite to select the Cisco IP Communicator softphone or Microsoft to select Lync as your preferred softphone)

      Jabra Biz 2300 illustrated:


      Jabra Pro 930 illustrated:

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  • Features

    • Is there a risk for uninvited listeners when calling with the Jabra MOTION UC?

      The risk of unauthorized access to communication via a Bluetooth® headset is very limited. Jabra MOTION UC uses 128-bit encryption.

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    • What does the different visual light (LED) information on Jabra LINK 360 mean?

      Please read the different mode explanations in the following PDF:

      Download PDF

      The Jabra Link 360 is used together with selected Jabra Bluetooth headsets such as Jabra Supreme and Jabra Motion.

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    • Why is the headset battery draining sooner than expected?

      There can be a few reasons: cold weather, high density of wireless signal, and
      mobile phones with high Bluetooth consumption.

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    • Why doesn´t my headset turn on when I pick it up?

      If the headset has been in Power Nap mode for more than 24 hours, the headset will
      automatically power off to preserve battery.
      To turn the headset on, simply close the flip boom-arm and open it again.

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    • How can I use PBAP (Phone Book Access Profile) with my Jabra Motion?

      The PBAP profile allows you to hear the name of the person calling announced in the headset.

      This feature is phone dependent, and you will need to allow the headset access to the phonebook during pairing. During pairing you will be prompted to allow the headset access to your phonebook.

      If access has been denied, simply reconnect the headset to your mobile device and allow access.

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    • How do I pair up my Jabra NFC headset with Windows Mobile Phone 8?

      1. Go to Settings on your Windows Phone

      2. Go to the Tap + Send menu

      3. Switch it from Off to On


      4. Your NFC (Tap + Send) is now turned on and is ready to be used

      5. Turn your Jabra device on.

      6. To pair your phone with a Jabra device, touch the NFC area of your phone with the NFC area of your headset. The devices will pair up successfully.  Remember to accept pairing on your phone if prompted.

      Note that the NFC areas on Jabra headsets may vary from device to device. Please check your user manual to find your device NFC area.

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    • What is the range on the Jabra Motion headsets?

      The Jabra Motion supports the following ranges:

      When connected to the Jabra Motion Office base or the Jabra Link 360, the range is up to 100m/300ft.
      When connected to (most) mobile phones, the range is up to 10m/33ft.

      Last updated: 08-05-14

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    • What are the different wireless range settings for my Jabra Link 360?

      To support the maximum specified range between the adapter and headset, set this to “Normal”. However if you are having problems with too many wireless devices interfering with one another, then try turning this setting down to “Low” or “Very low”. Settings are done via Jabra PC Suite.

      Download the latest release of Jabra PC Suite

      The Jabra Link 360 is used together with selected Jabra Bluetooth headsets such as Jabra Supreme and Jabra Motion.

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    • How do I enable/disable the feature which shows me my call status in Microsoft Lync?

      To show your call status in Microsoft Lync, you need to activate the Presence feature in Jabra PC Suite.

      Please follow these steps:

      1. Open Jabra Control Center
      2. Select the View menu


       
      3. Select Device Service Window.


       
      4. Select the Preferences tab.


       
      5. Select the checkbox next to Allow update of presence status when a call is initiated.

       

      6. Click Apply and OK.

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    • Does Link 360 support A2DP?

      Yes, the Jabra Link 360 Nano Bluetooth USB adapter supports A2DP streaming from your PC. (Headsets need to support A2DP as well to achieve this superior audio streaming quality.)

       

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    • What is Multiuse Connectivity and how does it work?

      By inserting the Jabra Link 360 Nano Bluetooth USB adapter to your PC, your Jabra Supreme or Jabra Motion can stay connected via Bluetooth to your PC and your mobile device. You can handle mobile and UC calls by switching seamlessly between the devices.

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  • Installation

    • Can I use voice commands with my Jabra Motion?

      Yes, the Jabra Motion accepts voice commands, offering easy access to the most commonly used features.

      To use voice commands, tap the Voice and Mute microphone when not on a call until you hear 'Say a command'.

      This is the list of voice commands:

      What can I say?       Hear a list of all voice commands
      Answer                     Answer an incoming call
      Ignore                      Reject an incoming call
      Pair new device        Enter pairing mode to begin connecting to a new mobile device
      Redial                       Redial the last number dialed
      Call back                   Dial the phone number that last called you
      Battery                     Hear the current battery level
      Cancel                      Cancel current voice command
      Phone commands    Turn on the connected device’s phone commands (e.g. Siri)

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    • How do I use my voice commands?

      Voice commands offer the ability to have easy access to the most common used features.

      The list of available Voice Commands are as follows:

      When you say:                          This happens:

      What can I say?                          Hear a list of all voice commands
      Answer                                      Answer incoming call
      Ignore                                       Reject incoming call
      Pair new device                          Enter pairing mode
      Redial                                        Redial last number dialed
      Call back                                    Call the phone number that last called you
      Battery                                     Hear current battery status
      Cancel                                      Cancel voice command
      Phone commands                      Turns on the connected device’s phone commands (e.g. Siri)

      To use  voice commands, simply tap the Voice and Mute microphone button when not on a

      call until you hear 'Say a command', or say 'What can I say?' for a list of voice commands.

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    • How do I set the default softphone for my Jabra device in Jabra PC Suite?

      1. Open Jabra PC Suite.

      2. Click on the softphone tab



      3. Under Target softphone for outgoing calls, select the desired softphone.



      4. Click Apply and then OK

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    • How do I use the volume touch-sensitive panel to adjust the volume on my Jabra Motion?

      To increase the volume in your headset, swipe your finger up the volume touch-sensitive panel toward the + indicator.  Make sure your finger covers the entire touch-sensitive panel.

      To decrease the volume in your headset, swipe your finger down the volume touch-sensitive panel toward the – indicator.

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    • How do I reset my Jabra Motion UC


      Note: Reset will clear all data from your device.

      1.Close boom-arm

       BOOMUP

      2.Press and hold both, the Call button and Voice button simultaneously, while you open the flip boom-arm. Release them when the battery LED turns purple.

      reset

      3.The battery LED will flash fast 3 times and then the Bluetooth LED will flash blue.
      4.Motion UC is now reset and ready for pairing.
      5.If you wish to pair again your headset with your PC, insert your Link 360 into your PC.

       

       

       

       

       

       

       

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    • How do I re-pair the Jabra Motion UC or Jabra Motion UC+ with the Jabra Link 360?

      1.    Remove the Jabra Link 360 from the PC, and turn off the headset.
      2.    Put the headset in pairing mode by pressing and holding the Call button while opening the flip boom-arm. Release the button when the Bluetooth indicator flashes blue and you hear “Welcome, you are now ready for pairing”.
      3.    Insert the Jabra Link 360 into the PC to begin pairing automatically. It can take up to 1 minute to pair. The Jabra Link 360 status LED will flash blue. When the status LED turns steady blue, the pairing is complete.

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    • How do I pair a new Bluetooth headset/device to my Jabra LINK 360?

      1. Remove the Jabra LINK 360 adapter from PC.
      2. Put the headset/device you want to be paired with the Jabra LINK 360 into pairing mode.
      3. Put the Jabra LINK 360 back into the PC to begin pairing automatically. It can take up to 1 minute to pair. If pairing fails, please retry these 3 steps.  

      The Jabra Link 360 is used together with selected Jabra Bluetooth headsets such as Jabra Supreme and Jabra Motion.

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    • Why can´t I pair my Jabra headset with the Jabra LINK 360 Nano Bluetooth USB adapter?

      Make sure that the Jabra Link 360 Nano Bluetooth USB adapter is in pairing mode, indicated by a flashing blue light. Make sure that the headset is charged and in pairing mode. See the instructions in the headset manual. If this does not solve the problem, install the Jabra PC Suite software and get access to advanced features, e.g. clearing of the pairing list.

      Download the latest release of the Jabra PC Suite

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    • How do I set my Jabra headset as the default headset in Cisco Jabber?

      1. Open Cisco Jabber

      2. Click on File and choose Options


      3. Click on Audio

      4. Set the Jabra headset as the default audio device for Speaker, Microphone and Ringer/Alerts.


      5. Click Apply and OK

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    • How do I make my softphone default in Jabra PC Suite?

      To get full call control you must have the latest version of Jabra PC Suite installed.

      Download and install Jabra PC Suite 

      1. Open Jabra PC Suite.

      2. Click on the Softphone (PC) tab.

      3. Make sure your screen is in Advanced View.

      4. Select the appropriate softphone from the list under Target Softphone for Outoing Calls.

      5. Click Apply.


      3. Under softphone/vendor name choose the softphone that applies to you.


      4. Click Apply and then OK

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    • Why isn’t my MS Lync optimized headset default in Windows?

      Although your product is optimized for MS Lync, it is not able to make your Jabra device the default audio device in Windows automatically.

      Check your audio settings in Windows.

      Windows XP SP3:


      1. Click on the Start Button.

      2. Click on Control Panel.

      3. Click on Sounds, Speech and Audio Devices (This applies if sorted by category, if sorted by classic view, Click on Sounds and Audio Devices and go to step 5.

      4. Click on Sounds and Audio Device.

      5. If the Jabra device is not chosen as default device, on the voice tab, choose it in both Voice playback and Voice recording then click on Apply and OK.

       Windows 7:

      1. Click on the Start Button.

      2. Click on Control Panel.

      3. Click on Hardware and Sound (This applies if sorted by category, if sorted by icons, Click on Sound and go to step 5).

      4. Click on Sound.

      5. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default.


      6. Do the following on the Recording tab.

      7. Click Apply and OK.


      Windows 8:

      1. On the home screen, type “sound” and click/tap on Settings.

      2. Click on sound.
      3. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default.

      4. Do the following on the Recording tab.

      5. Click Apply and OK.

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  • Accessories

    • How can I obtain parts and accessories for my Jabra device?

      You can order accessories and parts on the Jabra Accessories page.
      Simply enter the name of your Jabra device in the search field (e.g. Jabra Revo Wireless), and browse the available accessories and parts.

      Jabra Accessories

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  • Technologies

    • Rechargeable battery best practice

      This is the best practice for rechargeable batteries in general and is not related specifically to Jabra headsets, but to the technology itself. Below are examples of how to preserve and store a rechargeable battery to help ensure a long battery life. 

      • Avoid placement in direct sunlight
      • Avoid placement in extreme cold
      • Batteries should not be stored for extended periods without being recharged, we recommend to charge it every 3 months for most products
      • In daily use, it is best to return the headset to the charging base when not in use
      • HD Voice/Wideband consumes slightly more battery than Narrowband
      • Always return headset to charging base overnight

      If you handle or store your rechargeable battery incorrectly, its lifetime may be reduced.

      Last updated: 01-07-14

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    • What is Near Field Communication (NFC)?

      NFC is the abbreviation for Near Field Communication, which is a set of standards used by Jabra to
      establish radio communication between headsets and phones at a distance of no more than few centimeters.

      You can pair and listen to music over Bluetooth by tapping your devices together. Your mobile device
      need to have the NFC functionality and this has to be enabled.

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    • What is PBAP (Phone Book Access Profile)?

      Phone Book Access Profile (PBAP) allows a Jabra device to access the phone book details of a connected mobile device, and announce the name of an incoming caller (similar to caller ID).

      Note: PBAP must be supported by the mobile device.

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    • Why is it important to update headset firmware?

      Firmware updates usually improve performance and sometimes add new functionalities to your device. To update the firmware:
      Launch Jabra Firmware Updater installed with Jabra PC Suite, and follow the Firmware Updater wizard.
      You can also check for updates via Jabra Control Center > Help > Check for Updates.

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    • Are Jabra headsets safe to use?

      Yes, it is safe to use Jabra headsets. All Jabra headsets feature PeakStop™ technology, which protects against sudden loud sound spikes. Many acoustic experts define acoustic shock as being exposed to a sound of over 135 dBSPL, but even lower sounds can damage the hearing. Therefore all Jabra headsets cut off sounds at 118 dBSPL (RMS).

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    • Do WI-FI signals interfer with Jabra MOTION UC?

      No. Jabra MOTION UC uses Adaptive Frequency Hopping, avoiding channels that are busy.

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  • Other

    • What is the difference between Jabra MOTION UC and Jabra MOTION UC+?

      The Jabra Motion UC+ includes a Travel and Charge Kit, and the Jabra Motion UC
      includes a soft pouch.

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    • How to find the firmware version of my device?

      1. ​Make sure you have the latest Jabra PC Suite.
      2. Then go to Start and open Jabra PC Suite Control Center or right-click on the Jabra PC Suite icon on the right side of the quick-start menu.
      3. Go to the Help function and click on About Jabra.... The firmware version appears.

      Download the latest release of Jabra PC Suite 

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Download area
Download area

Firmware & software (Mac)

File description Language or Region Release date Version File size Release notes
Jabra Suite for Mac English 11/14/2014 2.1 14,5 MB Download

Released : 14.11.2014
Version : 2.1.3

Improved integration for:

  • Embedded IBM Sametime installed in Lotus Notes 9.0 added
  • Skype 7.0 (driver enhancements and bug fixes)


New features and enhancements:

  • Battery monitor for wireless devices
  • Presence support across softphones (Skype and IBM Sametime)
  • Jabra EVOLVE 20, 30, 40, 65 and 80 product support for Remote Call Control integration and Firmware Updater. EVOLVE 40 and 80 connects via and shows as EVOLVE LINK controller.
  • Jabra LINK 14201-41 (Cisco EHS enabler) product support in Firmware Updater. Jabra LINK 14201-41 shows as LINK 14201-33/41.
  • Various stability improvements

System requirements & Compatibility:
See Jabra Suite for Mac Datasheet

Firmware & software (Windows)

File description Language or Region Release date Version File size Release notes
Firmware Multilingual 5/15/2014 3.19 10,1 MB Download
Voice control languages supported with this release
  • English
  • French
  • German
  • Russian
  • Italian
  • Spanish
  • Polish
  • Dutch
  • Japanese


Enhancement

  • Improved update procedure when updating to Spanish language

  • Voice enabled call control disabled when headset is docked in the Jabra Motion Office base or Jabra Motion UC Travel & Charge Kit

IMPORTANT!
Please know that the headset needs to be connected directly to the PC via an USB port to enable the update option.
 
Jabra PC Suite
To get the best user experience when updating the Jabra Motion UC use the latest version of Jabra PC Suite available at www.Jabra.com/pcsuite

Firmware for dongle General 10/11/2013 1.22 963,1 KB Download

Release Date: 11/10/2013
Software Release No.: 1.22.0

Service Pack 1

New features
•Auto pairing – Disable/enable option via Jabra PC Suite

Enhancements
•Improved Windows8 integration
•Improved MAC OSx integration
•General audio and stability improvements

We highly recommend to update the Jabra LINK 360 if you use the product in combination with Jabra SPEAK 510, Jabra Supreme UC or Jabra Motion UC.

Jabra PC Suite
To get the best user experience when updating Jabra LINK 360, please use the latest version of Jabra PC Suite is available at www.Jabra.com/pcsuite
Jabra PC Suite English 12/1/2014 2.16 40,6 MB Download

Integration for:

  • BroadSoft UC-One softphone
  • BroadSoft based softphones variants (branded under other names, though often including ‘UC-One’)

Improved integration for:

  • Skype (driver enhancements and bug fixes)

New features and enhancements:

  • Jabra EVOLVE 30 product support in Jabra Control Center

System requirements & Compatibility:

See help file in JPCS or Installation guide: http://www.jabra.com/pcsuite

Manuals

Documentation for download Language or Region File format File size
Datasheet PDF 1,6 MB Download
Declaration of Conformity English PDF 118,3 KB Download
Quick Start Guide PDF 4,7 MB Download
User Manual PDF 1,2 MB Download