REGISTER YOUR PRODUCT TO GET OPTIMIZED SUPPORTWant to be the first to know about new software and other updates for your Jabra product? If so, register it now.

Register now

Quick Start Guide
Quick Start Guide
  • Discover

    Image
  • Charge

    • Jabra AC adapter

      In this section we show you how to charge your headset with an AC adapter
      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

  • Connect

    • Bluetooth

      The first time you turn on the headset, it automatically enters pairing mode. If you need to manually connect or reconnect to a mobile phone, use the following steps:
      1. While pressing the Call button, open the flip boom arm. Release the Call button when the Bluetooth light flashes blue.
      2. Wear the headset and follow the voice-guided instructions to connect. Enter “0000” (four zeros) if you are asked for a pin code.
      Note: If asked for a pin code or passkey the code is 0000 (four zeros).
      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • NFC

      1. Ensure that NFC is enabled on your mobile device.
      2. Open the flip boom-arm on the headset.
      3. Locate and gently tap the NFC zone on the headset against the NFC zone on your mobile device. The mobile device will announce that the headset is now paired when the connection is successful.

      Note: NFC devices have NFC implemented in different ways. The size and sensitivity of the NFC zone and how to connect the headset may vary between devices.
      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

  • Use

    • Power On/off

      In this section we show you how to turn on your device.
      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • Answer/end call

      In this section we show you how to answer a call.
      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • Volume control

      In this section we show you how to use the volume.
      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • Mute

      In this section we show you how to mute.
      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • Redial

      Double tap the Answer/end button
      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • End or reject call

      Double tap the Answer/end button
      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

  • Wear

    • Over/in ear

      Get the perfect fit for your ear by adjusting the height of the speaker up or down.
      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • Adjust

      The headset can be worn on the left or right ear. To switch ear:


      1. Pull the speaker all the way down.
      2. Rotate the speaker 180°.
      3. Twist the eargel around to fit.
      For optimal audio quality, rotate the eargel for best fit. It is recommended to try all three eargel sizes to find the optimal fit.
      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

Video tutorials
Video tutorials

Get the perfect fit

Learn more about Jabra Motion and how to get the best possible fit. See how to change and make the eargels fit. See how to adjust the headset for left ear use. The headset comes with three different eargels.

Video in English

Was this useful?

Thank you for your feedback

If you need technical assistance, please click here for contact information.

Thank you for your feedback

If you need technical assistance, please click here for contact information.

Help Us Get Better

Please select one of the options below:

How can we make this more useful for you?

How to connect (pair) Jabra Motion to a mobile device.

Watch the “Hands-on with Jabra Support” tutorial video. In this video, we will show you how to connect (pair) your Jabra Motion to a mobile device. Video in English

Was this useful?

Thank you for your feedback

If you need technical assistance, please click here for contact information.

Thank you for your feedback

If you need technical assistance, please click here for contact information.

Help Us Get Better

Please select one of the options below:

How can we make this more useful for you?

There is no troubleshooting available for this product
Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • Why can I use my Jabra headset for phone calls but not hear music through it?

    Verify that your mobile phone supports the A2DP Bluetooth profile. Also, verify in the Bluetooth settings that the headset is selected for media streaming.

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information.

    Thank you for your feedback

    If you need technical assistance, please click here for contact information.

    Help Us Get Better

    Please select one of the options below:

    How can we make this more useful for you?

  • How do I pair my Jabra Motion with my mobile phone?

    The first time you turn on your Jabra Motion, it is ready to pair with your mobile phone. Follow the voice-guided instructions to pair.

    To pair with a new or second mobile phone, follow these steps:

    1. Turn on Bluetooth on your mobile phone.
    2. Turn off your Jabra Motion.
    3. Press and hold (5 seconds) the Call button on your Jabra Motion while simultaneously opening the boom arm. Release the Call button when the light flashes blue.



    4. Follow the voice-guided instructions to pair with your mobile phone. Enter “0000” (four zeros) if you are asked for a pin code.

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information.

    Thank you for your feedback

    If you need technical assistance, please click here for contact information.

    Help Us Get Better

    Please select one of the options below:

    How can we make this more useful for you?

  • How do I connect my Jabra Motion with my NFC-enabled device?

    1. Ensure NFC and Bluetooth is enabled on your mobile device.

    2. Turn on the Jabra Motion.

    3. Locate the NFC zone on the Jabra Motion.

    4. Locate and tap the NFC zone on your mobile device against the NFC zone on the Jabra Motion. The devices will connect.


    Note: If asked for a pin code or passkey the code is 0000 (four zeros).

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information.

    Thank you for your feedback

    If you need technical assistance, please click here for contact information.

    Help Us Get Better

    Please select one of the options below:

    How can we make this more useful for you?

  • How do I reset my Jabra Motion?

    When you reset your Jabra Motion, the list of devices that have been paired with it is cleared. Follow these steps to reset:

    1. Close the flip boom arm on your Jabra Motion.
    2. Open the flip boom arm, and simultaneously press and hold the Call button and the Voice button for 10 seconds.
    3. When the battery indicator turns purple, release the buttons. The battery indicator flashes 3 times to indicate that your Jabra Motion has been reset, and is ready to pair again.



    If you hold the buttons too long, repeat steps 1-3.

    Note: When your Jabra Motion has been reset, you will need to re-pair it with your mobile phone. Remember to delete the previous pairing before you re-pair.

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information.

    Thank you for your feedback

    If you need technical assistance, please click here for contact information.

    Help Us Get Better

    Please select one of the options below:

    How can we make this more useful for you?

  • How do I obtain accessories for my Jabra device?

    You can order accessories and parts on the Jabra Accessories page. Enter the name of your Jabra device in the search field (for example, Jabra Revo Wireless), and then browse the available accessories and parts.

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information.

    Thank you for your feedback

    If you need technical assistance, please click here for contact information.

    Help Us Get Better

    Please select one of the options below:

    How can we make this more useful for you?

FAQ - all questions

  • Pairing with Bluetooth

    • How do I pair my Jabra Motion with my mobile phone?

      The first time you turn on your Jabra Motion, it is ready to pair with your mobile phone. Follow the voice-guided instructions to pair.

      To pair with a new or second mobile phone, follow these steps:

      1. Turn on Bluetooth on your mobile phone.
      2. Turn off your Jabra Motion.
      3. Press and hold (5 seconds) the Call button on your Jabra Motion while simultaneously opening the boom arm. Release the Call button when the light flashes blue.



      4. Follow the voice-guided instructions to pair with your mobile phone. Enter “0000” (four zeros) if you are asked for a pin code.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • How do I connect my Jabra Motion with my NFC-enabled device?

      1. Ensure NFC and Bluetooth is enabled on your mobile device.

      2. Turn on the Jabra Motion.

      3. Locate the NFC zone on the Jabra Motion.

      4. Locate and tap the NFC zone on your mobile device against the NFC zone on the Jabra Motion. The devices will connect.


      Note: If asked for a pin code or passkey the code is 0000 (four zeros).

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

  • Installation

    • My new Jabra Motion does not turn on - what should I do?

      After you unpack your Jabra Motion, connect it to a power supply to charge the battery.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

  • Audio

    • Why can I use my Jabra headset for phone calls but not hear music through it?

      Verify that your mobile phone supports the A2DP Bluetooth profile. Also, verify in the Bluetooth settings that the headset is selected for media streaming.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • Why does my Jabra headset not announce the caller's name during incoming calls?

      Make sure that your phone supports the Bluetooth phonebook access profile (PBAP) and that the name of the caller is stored in your phone book.

      Note that on some mobile phones, a warning message about access to the phone book appears in the top left corner. You must select this message and then agree to the connection in order for the caller ID feature to function properly.

      See the following prerequisites:

      • Your mobile phone supports the Bluetooth Phone Book Access Profile (PBAP).
      • During pairing, you must have allowed access to your phone book.
      • The calling number must be associated with a stored contact in the phone book.
      • The incoming call is not from an unknown, unlisted, or blocked caller.

      Note: Japanese only supports number readout. Chinese is supported only in Chinese Simplified.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • Why do I hear static noise?

      Bluetooth is a radio technology, so it is sensitive to objects that are placed between paired devices and can block radio signals. To avoid poor sound quality, it is recommended that the distance between paired devices does not exceed 33 feet (10m), and that objects placed between the devices is avoided.

      The following are examples of objects that can block radio signals:

      • Walls
      • Doors
      • Windows
      • Environments with massive presence of Wi-Fi

      Low battery capacity in the Jabra headset and mobile phone may also affect the range.

      Note: Some Jabra headsets support a longer range, but are dependent on the mobile phone that it is paired with.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

  • Features

    • How do I reset my Jabra Motion?

      When you reset your Jabra Motion, the list of devices that have been paired with it is cleared. Follow these steps to reset:

      1. Close the flip boom arm on your Jabra Motion.
      2. Open the flip boom arm, and simultaneously press and hold the Call button and the Voice button for 10 seconds.
      3. When the battery indicator turns purple, release the buttons. The battery indicator flashes 3 times to indicate that your Jabra Motion has been reset, and is ready to pair again.



      If you hold the buttons too long, repeat steps 1-3.

      Note: When your Jabra Motion has been reset, you will need to re-pair it with your mobile phone. Remember to delete the previous pairing before you re-pair.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • Can I use voice commands with my Jabra Motion?

      Yes, the Jabra Motion accepts voice commands, which offer easy access to the most commonly used features of the headset. To use voice commands when you are not on a call, tap the Voice and Mute microphone button until you hear "say a command".




      You can use the following voice commands with the Jabra Motion: 


      "What can I say"?

      Hear a list of all voice commands

      "Answer"

      Answer an incoming call

      "Ignore"

      Reject an incoming call

      "Pair new device"

      Enter pairing mode to begin pairing with a new mobile device

      "Redial"

      Redial the last number that was dialed

      "Call back"

      Dial the phone number that last called you

      "Battery"

      Hear the current status of the battery level

      "Cancel"

      Cancel current voice command

      "Phone commands"

      Turn on the phone commands of the paired device (for example, Siri)

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • How do I use the touch-sensitive panel to adjust the volume on my Jabra Motion?

      To increase the volume in your headset, swipe your finger up the touch-sensitive panel toward the + indicator.  Make sure your finger covers the entire touch-sensitive panel.

      To decrease the volume in your headset, swipe your finger down the touch-sensitive panel toward the indicator.


      motion_volume

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • How do I charge my Jabra headset?

      Use the supplied USB cable to charge your headset on a computer. Some computers may have a dedicated USB charging port, which is identifiable by its yellow color or a battery icon next to it. For more information, refer to the user manual for your computer.

      Some computers use a USB suspend mode to save power. This may cut off power, so the headset cannot be charged on the USB port, even though the light indicator on the headset shows that it is charging.

      If the battery level on the headset has not changed after charging for two hours, you can use the following alternative charging methods.

      Jabra options:
      Purchase a Jabra AC adapter or Jabra car charger online here or at a nearby retailer.

      Third party options:
      Use a third party Micro-USB charger to charge your headset on your mobile phone. A third party charger should meet the following requirements:

      • A mono/stereo Bluetooth headset, such as Jabra Stealth or Jabra Sport Pulse Wireless, is charged by a charger/cable that supports a minimum of 500mA and a maximum of 2100mA.
      • Speakerphones/music speakers, such as Jabra Speak 450 or Jabra Solemate Mini, are charged by a charger/cable that supports a minimum of 500mA and a maximum of 2100mA.
      • In-car speakerphones, such as Jabra Tour, are charged by a charger/cable that supports a minimum of 750mA and a maximum of 2100mA.
      • The Jabra Solemate and Jabra Solemate 2nd generation with NFC are charged by a charger/cable that supports a minimum of 1000mA and a maximum of 2100mA.
      • For the Jabra Solemate Max, only the original AC adapter is recommended. See accessories online here

      When using a third party charger, make sure that the charger is certified for use in the country you are located in, and that you use the correct plug for the country you are located in.

      Note: Charging time may vary depending on the output of the charger.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • Why does my headset not charge when it is connected to my computer?

      Some computers use a USB suspend mode to save power. This may cut off power, so the headset cannot be charged on the USB port.

      Some computers may have a dedicated USB charging port, which is identifiable by its yellow color or a battery icon next to it. For more information, refer to the user manual for your computer.

      You can also use the following alternative charging methods:

      Jabra options:
      Purchase a Jabra AC adapter or Jabra car charger online here or at a nearby retailer.

      Third party options:
      Use a third party Micro-USB charger to charge your headset on your mobile phone. A third party charger should meet the following requirements:

      • A mono/stereo Bluetooth headset, such as Jabra Stealth or Jabra Sport Pulse Wireless, is charged by a charger/cable that supports a minimum of 500mA and a maximum of 2100mA.
      • Speakerphones/music speakers, such as Jabra Speak 450 or Jabra Solemate Mini, are charged by a charger/cable that supports a minimum of 500mA and a maximum of 2100mA.
      • In-car speakerphones, such as Jabra Tour, are charged by a charger/cable that supports a minimum of 750mA and a maximum of 2100mA.
      • The Jabra Solemate and Jabra Solemate 2nd generation with NFC are charged by a charger/cable that supports a minimum of 1000mA and a maximum of 2100mA.
      • For the Jabra Solemate Max, only the original AC adapter is recommended. See accessories online here

      When using a third party charger, make sure that the charger is certified for use in the country you are located in, and that you use the correct plug for the country you are located in.

      Note: Charging time may vary depending on the output of the charger.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • Why does my headset not turn on when I pick it up?

      If your Jabra headset has been in PowerNap mode for more than 24 hours, it automatically turns off to preserve battery. To turn on your Jabra headset, close the flip boom arm, and then open it again.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • How do I update my Jabra headset using the Windows updater?

      When you update or change language on your headset, you may need to re-pair it with your mobile phone afterward.

      1. On the product support page, select the firmware language from the available versions. Click Download, and then open and run the file. If you are prompted with a security warning, click Yes.



      2. Turn off your headset, and connect it to your PC using the supplied micro USB cable. Click Next.



      3. Accept the terms in the License Agreement, and then click Next.



      4. Follow the onscreen guide.
      5. When the download is completed, click Finish.



      6. Your headset is now updated, and you can disconnect it from your PC.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • Can I change the language used for voice guidance and voice commands in the headset?

      Yes, the voice guidance and voice commands used in the headset are available in several languages. You can download the available language packs from the support page for the product.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

  • Compatibility

    • Can I pair my Jabra device with my PC or Mac?

      Pairing your Jabra device with your PC or Mac is highly dependent on the specific model of your computer. Before you connect wirelessly, make sure your PC or Mac meets the following requirements:

      • The appropriate Bluetooth drivers from the manufacturer of your PC or Mac have been installed. Jabra does not supply Bluetooth drivers, and Jabra devices are therefore dependent on the drivers already installed on a PC or Mac.
      • Your PC or Mac supports the Bluetooth profiles that support your Jabra device. The Bluetooth profiles for Jabra devices are listed in the technical specifications that are located on the Jabra product support pages.
      • The latest operating system updates from Microsoft or Apple have been installed on your PC or Mac.

      For more information, visit the support pages for your PC or Mac:


      Microsoft
      Windows 7:
      Add-a-Bluetooth-enabled-device-to-your-computer

      Windows 8:
      http://wiWhy-isnt-windows-finding-device

      Apple
      Mac:
      https://support.apple.com/en-us/HT201171

      Mac OS X Mavericks:
      https://support.apple.com/kb/PH14217?locale=en_US

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

  • Accessories

    • How do I obtain accessories for my Jabra device?

      You can order accessories and parts on the Jabra Accessories page. Enter the name of your Jabra device in the search field (for example, Jabra Revo Wireless), and then browse the available accessories and parts.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

  • Technical Information

    • Can I use my headset while it is charging?

      For safety reasons, you should not use your headset while it is charging. Allow it to charge fully, disconnect it from the charger, and then your headset is ready for use.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • What is Near Field Communication (NFC)?

      NFC is a technology that is used to establish radio communication between a Jabra headset and a mobile phone, for example to listen to music over Bluetooth, at a distance of no more than a few centimeters.

      You can pair devices by tapping them together. Your mobile phone needs to have NFC and Bluetooth enabled for this to work.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • Are Jabra headsets safe to use?

      Yes, Jabra headsets are safe to use. All Jabra headsets feature a technology that protects the user against sudden, loud sound spikes.

      Many acoustic experts define acoustic shock as exposure to sounds over 135 dB SPL, even though lower sounds can damage the hearing. All Jabra headsets cut off sounds at 118 dB SPL RMS (Root Mean Square).

      The Jabra Biz 2400 USB features technology that ensures safe average sound levels, making it the world’s first corded USB headset with built-in compliance to the strict noise-at-work regulations enforced in the EU. Used with the Jabra GN8210 digital amplifier, the Jabra Biz 2400 IP and Jabra Biz 2400 headsets also comply with international health and safety directives to protect users against the dangers associated with long-term cumulative exposure to noise.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • What is Advanced Audio Distribution Profile (A2DP)?

      Advanced Audio Distribution Profile (A2DP) is a Bluetooth profile that enables multimedia audio communication, such as music, between a Jabra headset and a supported Bluetooth device. A2DP is used in selected Jabra headsets.

      Note: A2DP is not supported by all Bluetooth devices. Check the user manual of your Bluetooth device.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • What is High Definition Voice (HD Voice)?

      HD voice is the next generation of wideband audio technology for voice quality, after standard digital voice. Standard digital voice calls usually operate in the frequencies between 300 Hz to 3400 Hz. HD voice calls operate in the frequencies between 100 Hz to 6800 Hz. The frequency range of audio signals is extended, and this results in higher quality speech.

      Note: HD voice must be supported by the mobile phone and by the phone network.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • What is PBAP (Phone Book Access Profile)?

      Phone Book Access Profile (PBAP) enables a Jabra headset to access the phone book of a paired mobile phone, and announce the name of an incoming caller. It is similar to caller ID which announces the number of an incoming caller.

      To use the PBAP function, the following prerequisites must be met:

      • Your mobile phone must support PBAP.
      • When you pair your Jabra headset with your mobile phone, you must allow access to your phone book.
      • The number of the incoming call must be associated with a contact that is stored in the phone book.
      • The incoming call is not from an unknown, unlisted, or blocked caller.

      Note: PBAP in Japanese language only supports number readout. PBAP in Chinese language is supported only in Chinese Simplified.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • Best practices for rechargeable batteries

      These guidelines apply to the use of batteries in general, and do not apply specifically to their use with Jabra headsets. To preserve and store rechargeable batteries, use the following guidelines:

      • Avoid placing batteries in direct sunlight.
      • Avoid placing batteries in extreme cold.
      • Do not store batteries for extended periods without recharging them, around every 3 months for most products.
      • In daily use, it is best to return the headset to the charging base when it is not in use.
      • Always return the headset to the charging base overnight.
      • Note that HD Voice/Wideband consumes slightly more battery than Narrowband.

      If you handle or store rechargeable batteries incorrectly, their lifetime may be reduced.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

Download area
Download area

Mac

File description Language or Region Release date Version File size Release notes
Jabra Suite for Mac English 10/1/2015 2.5 19 MB Download

Integration for:

  • CounterPath Bria (for full Remote Call Control from Jabra audio devices)

New features and enhancements:

  • Jabra Speak 810 - product support for Remote Call Control integration and Firmware Updater
  • Full management of Bluetooth connections for Jabra Bluetooth devices (search for, pair with and connect to Jabra USB dongle LINK 360)
  • Various stability and performance improvements
System requirements & Compatibility:
See Jabra Suite for Mac Datasheet

Windows

File description Language or Region Release date Version File size Release notes
Firmware 7/6/2015 3.52 3,2 MB Download

Release Date: 07/06/2015

Firmware Release No.: 3.52

  • General maintenance update.
  • Improvements to charging performance.

Manuals

Documentation for download Language or Region File format File size
Datasheet PDF 1,6 MB Download
Technical Specification English PDF 1,8 MB Download
User Manual PDF 3,5 MB Download