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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • How do I connect my Jabra Play to my mobile device using Bluetooth?

    The first time the headset is powered on it will automatically enter pairing mode. Follow the pairing instructions.

    To manually connect, follow the steps below:

    1. Turn off the Jabra device.

    2. Press and hold (4 seconds) the Answer/end button until the Bluetooth light flashes blue.

    3. Activate Bluetooth on the mobile device, and select Jabra Play. If asked for a pin code or passkey, enter 0000 (4 zeros).

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  • How do I pair my Jabra Play with two mobile phones at the same time?

    To pair your Jabra Play with two mobile phones determine which one will be your primary phone (the one able to receive voice commands from your headset) and which one wil be your secondary phone. When pairing, note that you start with your secondary choice.       

    The phone able to use the manual redial feature is the last one  to have made an outgoing  call.
    The headset supports multiple calls handling from up to two mobile phones at the same time.

    1. Turn your Jabra Play off

    2. To pair with the first mobile phone (secondary device) press and hold the Answer/end button for 4 seconds until the status light rapidly flashes blue.
    Please note the status light is in the end of the headset opposite of where you press.


    3. Follow your mobile phones Bluetooth guide. Refer to your phone’s user manual for details.

    If asked for a pin code or passkey the code is 0000(4 zeros)

    4. Turn off your headset.

    5. To pair with your second mobile phone (primary device) press and hold the Answer/end button for 4 seconds until the status light rapidly flashes blue.


    6. Follow your mobile phones Bluetooth guide. Refer to your phone’s user manual for details.

    If asked for a pin code or passkey the code is: 0000(4 zeros)

    You have now paired your headset with two devices. It can take up to one minute for the headset, to automatically connect with the paired devices. If the headset stalls on connecting to both your phones, connect to it from your mobile phones Bluetooth menu.

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  • How do I reset my Jabra Play?

    Note that when you reset your headset, the pairing list will be deleted and you will have to pair your headset and mobile device again.

    1. Turn your headset on by pressing the Answer/end button for 2 seconds.


    2. Press, one at a time,  Volume+, Volume-, Volume+, Volume-, Volume+ and Volume-

    3. The status light will slowly flash green two times.


    4. Turn off your headset by pressing the Answer/end button for 4 seconds.



    5. Turn on your headset and it will go into pairing mode. It is now ready to pair with you device again.

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  • Can I use my Jabra device with my iPhone?

    You can use your Jabra device with your Apple iPhone, but please note that while the Jabra device is compatible for iPhone telephone applications, music applications may not perform correctly, e.g. Play/Pause, Skip Next/Previous, Volume Up/Down, etc.

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  • Can my Jabra headset work with other Bluetooth equipment?

    The headset is designed to work with Bluetooth mobile phones. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1.1 or higher and support a headset and /or hands-free profile.

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FAQ - all questions

  • Audio

    • I cannot hear anything in my headset.

      Please try the following steps:  

      1. Increase the volume in the headset.
      2. Ensure that the headset is paired to a device.
      3. Ensure your phone is connected to the headset by tapping the answer/end button.

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    • I hear crackling noises

      A Bluetooth is a radio technology, which means it is sensitive
      to objects between connected devices. To avoid crackling noises
      it is recommended a distance of no more than 33 feet (10 meters) with
      no major objects in-between.

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  • Compatibility

    • Can I use my Jabra device with my iPhone?

      You can use your Jabra device with your Apple iPhone, but please note that while the Jabra device is compatible for iPhone telephone applications, music applications may not perform correctly, e.g. Play/Pause, Skip Next/Previous, Volume Up/Down, etc.

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    • Can my Jabra headset work with other Bluetooth equipment?

      The headset is designed to work with Bluetooth mobile phones. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1.1 or higher and support a headset and /or hands-free profile.

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    • I am having pairing problems on my Jabra Play

      Check your device’s Bluetooth menu and delete/forget the headset. Reconnect the headset to your Bluetooth device following the Bluetooth connection instructions

      1. Turn your headset off.

      2. Press and hold the Answer/end button for 4 seconds until the status light rapidly flashes blue.
      Please note the status light is in the other end of the headset opposite from where you press.

      3. Now follow your device’s Bluetooth guide. Refer to your phone’s user manual for details.

      If asked for a pin code or passkey the code is 0000(4 zeroes)

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    • Is it better to use a headset that is the same brand as my phone?

      No, Bluetooth is an open standard and as such you can use any headset with your mobile phone. There is no need for your headset to be the same brand as your mobile phone.

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  • Installation

    • How do I connect my Jabra Play to my mobile device using Bluetooth?

      The first time the headset is powered on it will automatically enter pairing mode. Follow the pairing instructions.

      To manually connect, follow the steps below:

      1. Turn off the Jabra device.

      2. Press and hold (4 seconds) the Answer/end button until the Bluetooth light flashes blue.

      3. Activate Bluetooth on the mobile device, and select Jabra Play. If asked for a pin code or passkey, enter 0000 (4 zeros).

      Was this useful?

      Thank you for your feedback

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    • How do I pair my Jabra Play with two mobile phones at the same time?

      To pair your Jabra Play with two mobile phones determine which one will be your primary phone (the one able to receive voice commands from your headset) and which one wil be your secondary phone. When pairing, note that you start with your secondary choice.       

      The phone able to use the manual redial feature is the last one  to have made an outgoing  call.
      The headset supports multiple calls handling from up to two mobile phones at the same time.

      1. Turn your Jabra Play off

      2. To pair with the first mobile phone (secondary device) press and hold the Answer/end button for 4 seconds until the status light rapidly flashes blue.
      Please note the status light is in the end of the headset opposite of where you press.


      3. Follow your mobile phones Bluetooth guide. Refer to your phone’s user manual for details.

      If asked for a pin code or passkey the code is 0000(4 zeros)

      4. Turn off your headset.

      5. To pair with your second mobile phone (primary device) press and hold the Answer/end button for 4 seconds until the status light rapidly flashes blue.


      6. Follow your mobile phones Bluetooth guide. Refer to your phone’s user manual for details.

      If asked for a pin code or passkey the code is: 0000(4 zeros)

      You have now paired your headset with two devices. It can take up to one minute for the headset, to automatically connect with the paired devices. If the headset stalls on connecting to both your phones, connect to it from your mobile phones Bluetooth menu.

      Was this useful?

      Thank you for your feedback

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    • How do I reset my Jabra Play?

      Note that when you reset your headset, the pairing list will be deleted and you will have to pair your headset and mobile device again.

      1. Turn your headset on by pressing the Answer/end button for 2 seconds.


      2. Press, one at a time,  Volume+, Volume-, Volume+, Volume-, Volume+ and Volume-

      3. The status light will slowly flash green two times.


      4. Turn off your headset by pressing the Answer/end button for 4 seconds.



      5. Turn on your headset and it will go into pairing mode. It is now ready to pair with you device again.

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    • What is the pass code or PIN for pairing my Jabra device?

      The pass code or PIN is 0000 (four zeros)

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Download area
Download area

Manuals

Documentation for download Language File format File size
Declaration of Conformity English PDF 121,6 KB Download
Technical Specification English PDF 405,1 KB Download
User Manual PDF 1,3 MB Download
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