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Quick Start Guide
Quick Start Guide
  • Discover

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  • Charge

    • USB cable

      In this section we show you how to charge your headset with a USB cable.
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  • Connect

    • Bluetooth

      1. Ensure the headset earbuds are separated.
      2. Press and hold (5 seconds) the Multi-function button until the LED rapidly flashes blue.
      3. Wear the headset and follow the voice-guided pairing instructions to pair to your Bluetooth device.
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    • NFC

      1. Ensure that NFC is enabled on your mobile device.
      2. Ensure that the magnetic earbuds are separated.
      3. Slowly slide the NFC zone of the headset (button side of the control box) directly against the NFC device until an NFC connection is confirmed.
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  • Use

    • Power on

      In this section we show you how to turn on your device.
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    • Answer call

      In this section we show you how to answer a call.
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    • Volume control

      In this section we show you how to use the volume.
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    • Mute

      Tap the Volume up and Volume down button at the same time.
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    • Reject call

      Double-tap the Multi-function button.
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    • Skip track

      • Skip track forward:
        Press and hold (2 seconds) the Volume up button.

      • Skip track back:
        Press and hold (2 seconds) the Volume back button until you hear a beep, and then press and hold the Volume back button again.

      • Restart track:
        Press and hold (2 seconds) the Volume back button.
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    • Play or pause music

      Tap the Multi-function button.
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    • Redial

      Double-tap the Multi-function button when not on a call.
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    • Standby mode on or off

      Join or separate the Magnetic earbuds
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  • Wear

    • In ear

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    • EarGels™

      Choose between 4 ColorCore EarGels for optimal fit and comfort.
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    • EarWings™

      Choose between 3 EarWing sizes for optimal fit and stability.
      1. Align the L or R on the EarWing with the L or R on the earbud and gently pull the EarWing onto the earbud. Adjust by rotating, if needed.
      2. When wearing the headset,the EarWing fits into the ridge of the ear. Ensure the EarWing does not cover the microphone.
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    • Fitclip™

      Attach the fitclip to the cable, and adjust for optimal fit.
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Video tutorials
Video tutorials

How to connect (pair) Jabra Rox Wireless to a mobile device

Watch the “Hands-on with Jabra Support” tutorial video. In this video, we will show you how to connect (pair) your Jabra Rox Wireless to a mobile device. Video in English

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Get the perfect fit

Learn more about Jabra Rox Wireless and how to get the best possible fit. See how to change and make the eargels and EarWings fit. The headset comes with four different eargels and three different EarWings.

Video in English

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There is no troubleshooting available for this product
Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • Why can I use my Jabra headset for phone calls but not hear music through it?

    Verify that your mobile phone supports the A2DP Bluetooth profile. Also, verify in the Bluetooth settings that the headset is selected for media streaming.

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  • How do I pair my Jabra Rox Wireless with my mobile phone?

    To pair your Jabra Rox Wireless with your mobile phone, follow these steps:

    1. Make sure the headset earbuds are separated.
    2. Press and hold (5 seconds) the Multi-function button until the LED flashes blue.



    3. Turn on Bluetooth on your mobile phone, and then select Jabra Rox Wireless. Enter "0000" (four zeros) if you are asked for a pin code.

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  • How do I pair my Jabra Rox Wireless/Sport Rox Wireless with my mobile phone using NFC?

    1. Turn on NFC and Bluetooth on your mobile phone.
    2. Make sure the earbuds are separated.
    3. Slide the NFC zone on the Jabra Rox Wireless/Sport Rox Wireless (located on the button side of the control box) against the NFC zone on your mobile phone until you see a pairing request.



    4. After pairing, repeat the process to disconnect or reconnect.

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  • How do I turn off voice guidance on my Jabra Rox Wireless/Sport Rox Wireless?

    Voice guidance is turned on, as the default setting, on your Jabra Rox Wireless/Sport Rox Wireless. To change the setting, follow these steps:

    Turn off voice guidance

    1. Simultaneously press and hold the Multi-function button and the Volume – button for 2 seconds.
    2. Release the buttons when you hear “voice prompts off” announced in the headset.



    Turn on voice guidance

    1. Simultaneously press and hold the Multi-function button and the Volume + button for 2 seconds.
    2. Release the buttons when you hear “voice prompts on” announced in the headset.



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  • How do I reset my Jabra Rox Wireless?

    When you reset your Jabra Rox Wireless, the list of devices that have been paired with it is cleared. Follow these steps to reset:

    1. Press and hold (5 seconds) the Multi-function button and the Volume + button, until the Jabra Rox Wireless announces “disconnected” and then shuts down. Your Jabra Rox Wireless is now reset.



    2. When you turn on your Jabra Rox Wireless again, it is ready to pair.

    Note: When your Jabra Rox Wireless has been reset, you will need to re-pair it with your mobile phone. Remember to delete the previous pairing before you re-pair.

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FAQ - all questions

  • Pairing with Bluetooth

    • How do I pair my Jabra Rox Wireless with my mobile phone?

      To pair your Jabra Rox Wireless with your mobile phone, follow these steps:

      1. Make sure the headset earbuds are separated.
      2. Press and hold (5 seconds) the Multi-function button until the LED flashes blue.



      3. Turn on Bluetooth on your mobile phone, and then select Jabra Rox Wireless. Enter "0000" (four zeros) if you are asked for a pin code.

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    • How do I pair my Jabra Rox Wireless/Sport Rox Wireless with my mobile phone using NFC?

      1. Turn on NFC and Bluetooth on your mobile phone.
      2. Make sure the earbuds are separated.
      3. Slide the NFC zone on the Jabra Rox Wireless/Sport Rox Wireless (located on the button side of the control box) against the NFC zone on your mobile phone until you see a pairing request.



      4. After pairing, repeat the process to disconnect or reconnect.

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  • Installation

    • How do I get the correct fit with my Jabra Rox Wireless/Sport Rox Wireless?

      To find the optimal fit, we recommend that you try all the EarGels and EarWings. Follow these guidelines:

      1. Choose between 4 sizes of ergo-designed EarGels.



      2. Align the L or R on the EarWing and on the earbud, and then gently pull the EarWing onto the earbud. If necessary, adjust by rotating.

      3. When you wear the headset, fit the EarWing into the ridge of your ear. Make sure the EarWing does not cover the microphone.



      4. Attach the FitClip to the cable, and adjust it for a comfortable fit.



       

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  • Audio

    • Why can I use my Jabra headset for phone calls but not hear music through it?

      Verify that your mobile phone supports the A2DP Bluetooth profile. Also, verify in the Bluetooth settings that the headset is selected for media streaming.

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    • Why do I hear static noise?

      Bluetooth is a radio technology, so it is sensitive to objects that are placed between paired devices and can block radio signals. To avoid poor sound quality, it is recommended that the distance between paired devices does not exceed 33 feet (10m), and that objects placed between the devices is avoided.

      The following are examples of objects that can block radio signals:

      • Walls
      • Doors
      • Windows
      • Environments with massive presence of Wi-Fi

      Low battery capacity in the Jabra headset and mobile phone may also affect the range.

      Note: Some Jabra headsets support a longer range, but are dependent on the mobile phone that it is paired with.

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    • Why do I hear static on my Jabra Bluetooth headset?

      All wireless devices may be susceptible to interference which may affect performance. To eliminate static, try the following steps:

      1. Keep the headset on the same side of your body as your mobile phone.
      2. Avoid placing your mobile phone in a back pocket.
      3. Make sure there is a direct line of sight between your headset and phone. The Bluetooth signal may have difficulty transmitting through walls and other objects. Static or interference is sometimes environmental and can be caused by for example, computers, microwave ovens, and Wi-Fi.

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  • Features

    • How do I turn off voice guidance on my Jabra Rox Wireless/Sport Rox Wireless?

      Voice guidance is turned on, as the default setting, on your Jabra Rox Wireless/Sport Rox Wireless. To change the setting, follow these steps:

      Turn off voice guidance

      1. Simultaneously press and hold the Multi-function button and the Volume – button for 2 seconds.
      2. Release the buttons when you hear “voice prompts off” announced in the headset.



      Turn on voice guidance

      1. Simultaneously press and hold the Multi-function button and the Volume + button for 2 seconds.
      2. Release the buttons when you hear “voice prompts on” announced in the headset.



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    • How do I reset my Jabra Rox Wireless?

      When you reset your Jabra Rox Wireless, the list of devices that have been paired with it is cleared. Follow these steps to reset:

      1. Press and hold (5 seconds) the Multi-function button and the Volume + button, until the Jabra Rox Wireless announces “disconnected” and then shuts down. Your Jabra Rox Wireless is now reset.



      2. When you turn on your Jabra Rox Wireless again, it is ready to pair.

      Note: When your Jabra Rox Wireless has been reset, you will need to re-pair it with your mobile phone. Remember to delete the previous pairing before you re-pair.

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    • How do I charge my Jabra headset?

      Use the supplied USB cable to charge your headset on a computer. Some computers may have a dedicated USB charging port, which is identifiable by its yellow color or a battery icon next to it. For more information, refer to the user manual for your computer.

      Some computers use a USB suspend mode to save power. This may cut off power, so the headset cannot be charged on the USB port, even though the light indicator on the headset shows that it is charging.

      If the battery level on the headset has not changed after charging for two hours, you can use the following alternative charging methods.

      Jabra options:
      Purchase a Jabra AC adapter or Jabra car charger online here or at a nearby retailer.

      Third party options:
      Use a third party Micro-USB charger to charge your headset on your mobile phone. A third party charger should meet the following requirements:

      • A mono/stereo Bluetooth headset, such as Jabra Stealth or Jabra Sport Pulse Wireless, is charged by a charger/cable that supports a minimum of 500mA and a maximum of 2100mA.
      • Speakerphones/music speakers, such as Jabra Speak 450 or Jabra Solemate Mini, are charged by a charger/cable that supports a minimum of 500mA and a maximum of 2100mA.
      • In-car speakerphones, such as Jabra Tour, are charged by a charger/cable that supports a minimum of 750mA and a maximum of 2100mA.
      • The Jabra Solemate and Jabra Solemate 2nd generation with NFC are charged by a charger/cable that supports a minimum of 1000mA and a maximum of 2100mA.
      • For the Jabra Solemate Max, only the original AC adapter is recommended. See accessories online here

      When using a third party charger, make sure that the charger is certified for use in the country you are located in, and that you use the correct plug for the country you are located in.

      Note: Charging time may vary depending on the output of the charger.

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    • Why does my headset not charge when it is connected to my computer?

      Some computers use a USB suspend mode to save power. This may cut off power, so the headset cannot be charged on the USB port.

      Some computers may have a dedicated USB charging port, which is identifiable by its yellow color or a battery icon next to it. For more information, refer to the user manual for your computer.

      You can also use the following alternative charging methods:

      Jabra options:
      Purchase a Jabra AC adapter or Jabra car charger online here or at a nearby retailer.

      Third party options:
      Use a third party Micro-USB charger to charge your headset on your mobile phone. A third party charger should meet the following requirements:

      • A mono/stereo Bluetooth headset, such as Jabra Stealth or Jabra Sport Pulse Wireless, is charged by a charger/cable that supports a minimum of 500mA and a maximum of 2100mA.
      • Speakerphones/music speakers, such as Jabra Speak 450 or Jabra Solemate Mini, are charged by a charger/cable that supports a minimum of 500mA and a maximum of 2100mA.
      • In-car speakerphones, such as Jabra Tour, are charged by a charger/cable that supports a minimum of 750mA and a maximum of 2100mA.
      • The Jabra Solemate and Jabra Solemate 2nd generation with NFC are charged by a charger/cable that supports a minimum of 1000mA and a maximum of 2100mA.
      • For the Jabra Solemate Max, only the original AC adapter is recommended. See accessories online here

      When using a third party charger, make sure that the charger is certified for use in the country you are located in, and that you use the correct plug for the country you are located in.

      Note: Charging time may vary depending on the output of the charger.

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    • Why did my headset not come with an AC adapter?

      To aid in the effort to reduce electronics waste, Jabra decided to remove the AC adapter and replace it with a USB cable. This gives you a range of new charging opportunities as many cell phones and accessories can now use the same charger.

      Some examples:
      • Charge using Apple USB power adapter
      • Charge using computer
      • Charge using your phone’s charger (in many cases)
      • Charge using your Jabra Solemate Max

      The headset has a built-in safety feature that prevents over-charging.

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  • Compatibility

    • Can I pair my Jabra device with my PC or Mac?

      Pairing your Jabra device with your PC or Mac is highly dependent on the specific model of your computer. Before you connect wirelessly, make sure your PC or Mac meets the following requirements:

      • The appropriate Bluetooth drivers from the manufacturer of your PC or Mac have been installed. Jabra does not supply Bluetooth drivers, and Jabra devices are therefore dependent on the drivers already installed on a PC or Mac.
      • Your PC or Mac supports the Bluetooth profiles that support your Jabra device. The Bluetooth profiles for Jabra devices are listed in the technical specifications that are located on the Jabra product support pages.
      • The latest operating system updates from Microsoft or Apple have been installed on your PC or Mac.

      For more information, visit the support pages for your PC or Mac:


      Microsoft
      Windows 7:
      Add-a-Bluetooth-enabled-device-to-your-computer

      Windows 8:
      http://wiWhy-isnt-windows-finding-device

      Apple
      Mac:
      https://support.apple.com/en-us/HT201171

      Mac OS X Mavericks:
      https://support.apple.com/kb/PH14217?locale=en_US

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  • Accessories

    • How do I obtain accessories for my Jabra device?

      You can order accessories and parts on the Jabra Accessories page. Enter the name of your Jabra device in the search field (for example, Jabra Revo Wireless), and then browse the available accessories and parts.

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  • Technical Information

    • What is Near Field Communication (NFC)?

      NFC is a technology that is used to establish radio communication between a Jabra headset and a mobile phone, for example to listen to music over Bluetooth, at a distance of no more than a few centimeters.

      You can pair devices by tapping them together. Your mobile phone needs to have NFC and Bluetooth enabled for this to work.

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    • What is Advanced Audio Distribution Profile (A2DP)?

      Advanced Audio Distribution Profile (A2DP) is a Bluetooth profile that enables multimedia audio communication, such as music, between a Jabra headset and a supported Bluetooth device. A2DP is used in selected Jabra headsets.

      Note: A2DP is not supported by all Bluetooth devices. Check the user manual of your Bluetooth device.

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    • Best practices for rechargeable batteries

      These guidelines apply to the use of batteries in general, and do not apply specifically to their use with Jabra headsets. To preserve and store rechargeable batteries, use the following guidelines:

      • Avoid placing batteries in direct sunlight.
      • Avoid placing batteries in extreme cold.
      • Do not store batteries for extended periods without recharging them, around every 3 months for most products.

      If you handle or store rechargeable batteries incorrectly, their lifetime may be reduced.

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  • Other

    • Can I use my headset while it is charging?

      For safety reasons, you should not use your headset while it is charging. Allow it to charge fully, disconnect it from the charger, and then your headset is ready for use.

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Download area
Download area

Manuals

Documentation for download Language or Region File format File size
Datasheet PDF 482,2 KB Download
Declaration of Conformity English PDF 79,1 KB Download
Technical Specification PDF 1,8 MB Download
User Manual PDF 1,6 MB Download