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Video tutorials
Video tutorials

Get the perfect fit

Learn more about Jabra Rox Wireless and how to get the best possible fit. See how to change and make the eargels and EarWings fit. The headset comes with four different eargels and three different EarWings.

Video in English

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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • How do I connect my Jabra Rox Wireless to my mobile device using Bluetooth?

    The first time the headset is powered on it will automatically enter pairing mode. Follow the pairing instructions to connect.

    To manually connect, follow the steps below:

     1. Ensure the headset earbuds are separated.

    2. Press and hold (5 secs) the Multi-function button until the LED rapidly flashes blue.

    3. Activate Buetooth on the mobile device, and select Jabra Rox Wireless. If asked for a pin code or passkey, enter 0000 (four zeros).

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  • How do I connect my Jabra Rox Wireless with my NFC-enabled device?

    1. Ensure NFC and Bluetooth is enabled on your mobile device.

    2. Ensure that earbuds are separated.

    3. Slowly, slide the NFC zone of the headset (button side of the control box) directly against the NFC device until an NFC connection is confirmed.



    Note: If asked for a pin code or passkey the code is 0000 (four zeros).

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  • How do I pair my Jabra Rox Wireless with two mobile phones at the same time?

    It is possible to be connected to two mobile phones at the same time.

    When connected to two mobile phones, the last mobile phone you pair with will be considered the primary phone.This is the only phone where you can use voice dialing (if supported by your phone) from the headset.

    Note that the headset always will try to connect to your primary device first.

    The redial function (if supported by your phone) will only work on the phone where you last made an outgoing call.

    The headset supports multiple calls handling, from up to two mobile phones at the time.

    1. Ensure the headset earbuds are separated.

    2. Press and hold (5 secs) the Multi-function button until the LED rapidly flashes blue.

    3. Activate Bluetooth on the mobile device, and select Jabra Rox Wireless. If asked for a pin code or passkey, enter 0000 (four zeros).

    5. To pair with your second mobile phone (primary device) Ensure the headset earbuds are separated.

    2. Press and hold (5 secs) the Multi-function button until the LED rapidly flashes blue.

    3. Activate Bluetooth on the mobile device, and select Jabra Rox Wireless. If asked for a pin code or passkey, enter 0000 (four zeros).

    You have now paired with two devices. It can take up to one minute for the headset, to automatically connect with the paired devices. If the headset stalls on connecting to both your phones, connect to it from your mobile phones Bluetooth menu.


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  • How do I disable/enable voice guidance on my Jabra Rox Wireless?

    | Disable voice guidance


    1. Press and hold the Multi-function button and Volume – button for 2 seconds, Release the buttons when you hear ‘Voice prompts off’ in the headset.


    | Enable voice guidance

    1. Press and hold the Multi-function button and Volume + button for 2 seconds, Release the buttons when you hear ‘Voice prompts on’ in the headset.

     

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  • How do I reset my Bluetooth pairing list on my Jabra Rox Wireless?

    Note: When the headset resets, you need to reconnect to your mobile device. Remember to delete/forget the former pairing on your mobile device before reconnecting.

    1. Press and hold (5 secs) the Multi-function button and the Volume + button, until you hear “disconnected” in the headset and the headset turns off.  

    2. When turning on your headset again, it will go directly to pairing mode.

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FAQ - all questions

  • Audio

    • Why can´t I hear the music I have on my phone in my Jabra headset?

      In order to listen to music using Bluetooth, your phone will need to have the Bluetooth music profile A2DP. To check if your phone is equipped with this profile, please check Jabra's Compatibility Guide or contact your service provider for more information.

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    • I cannot hear anything in my headset.

      Please try the following steps:  

      1. Increase the volume in the headset.
      2. Ensure that the headset is paired to a device.
      3. Ensure your phone is connected to the headset by tapping the answer/end button.

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  • Compatibility

    • Can I use my Jabra device with my iPhone?

      You can use your Jabra device with your Apple iPhone, but please note that while the Jabra device is compatible for iPhone telephone applications, music applications may not perform correctly, e.g. Play/Pause, Skip Next/Previous, Volume Up/Down, etc.

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    • Can my Jabra headset work with other Bluetooth equipment?

      The headset is designed to work with Bluetooth mobile phones. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1.1 or higher and support a headset and /or hands-free profile.

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    • Is it better to use a headset that is the same brand as my phone?

      No, Bluetooth is an open standard and as such you can use any headset with your mobile phone. There is no need for your headset to be the same brand as your mobile phone.

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  • Installation

    • How do I connect my Jabra Rox Wireless to my mobile device using Bluetooth?

      The first time the headset is powered on it will automatically enter pairing mode. Follow the pairing instructions to connect.

      To manually connect, follow the steps below:

       1. Ensure the headset earbuds are separated.

      2. Press and hold (5 secs) the Multi-function button until the LED rapidly flashes blue.

      3. Activate Buetooth on the mobile device, and select Jabra Rox Wireless. If asked for a pin code or passkey, enter 0000 (four zeros).

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    • How do I connect my Jabra Rox Wireless with my NFC-enabled device?

      1. Ensure NFC and Bluetooth is enabled on your mobile device.

      2. Ensure that earbuds are separated.

      3. Slowly, slide the NFC zone of the headset (button side of the control box) directly against the NFC device until an NFC connection is confirmed.



      Note: If asked for a pin code or passkey the code is 0000 (four zeros).

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    • How do I pair my Jabra Rox Wireless with two mobile phones at the same time?

      It is possible to be connected to two mobile phones at the same time.

      When connected to two mobile phones, the last mobile phone you pair with will be considered the primary phone.This is the only phone where you can use voice dialing (if supported by your phone) from the headset.

      Note that the headset always will try to connect to your primary device first.

      The redial function (if supported by your phone) will only work on the phone where you last made an outgoing call.

      The headset supports multiple calls handling, from up to two mobile phones at the time.

      1. Ensure the headset earbuds are separated.

      2. Press and hold (5 secs) the Multi-function button until the LED rapidly flashes blue.

      3. Activate Bluetooth on the mobile device, and select Jabra Rox Wireless. If asked for a pin code or passkey, enter 0000 (four zeros).

      5. To pair with your second mobile phone (primary device) Ensure the headset earbuds are separated.

      2. Press and hold (5 secs) the Multi-function button until the LED rapidly flashes blue.

      3. Activate Bluetooth on the mobile device, and select Jabra Rox Wireless. If asked for a pin code or passkey, enter 0000 (four zeros).

      You have now paired with two devices. It can take up to one minute for the headset, to automatically connect with the paired devices. If the headset stalls on connecting to both your phones, connect to it from your mobile phones Bluetooth menu.


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    • How do I disable/enable voice guidance on my Jabra Rox Wireless?

      | Disable voice guidance


      1. Press and hold the Multi-function button and Volume – button for 2 seconds, Release the buttons when you hear ‘Voice prompts off’ in the headset.


      | Enable voice guidance

      1. Press and hold the Multi-function button and Volume + button for 2 seconds, Release the buttons when you hear ‘Voice prompts on’ in the headset.

       

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    • How do I reset my Bluetooth pairing list on my Jabra Rox Wireless?

      Note: When the headset resets, you need to reconnect to your mobile device. Remember to delete/forget the former pairing on your mobile device before reconnecting.

      1. Press and hold (5 secs) the Multi-function button and the Volume + button, until you hear “disconnected” in the headset and the headset turns off.  

      2. When turning on your headset again, it will go directly to pairing mode.

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    • What is the pass code or PIN for pairing my Jabra device?

      The pass code or PIN is 0000 (four zeros)

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    • How do I fix Bluetooth connection problems on my Jabra Rox Wireless?

      Ensure there is a direct line of contact between the Rox Wireless and your mobile device.

      The Bluetooth signal may have difficulties transmitting through walls, buildings or people. Static or interference is sometimes environmental. Interference may be caused by computers, cordless phones, microwaves etc.

      If problems persist, follow the steps below:


      1. Ensure the headset earbuds are separated.

      2. Press and hold (5 secs) the Multi-function button until the LED rapidly flashes blue.



      3. Activate Bluetooth on the mobile device, and select Jabra Rox Wireless. If asked for a pin code or passkey, enter 0000 (four zeros).

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    • I have trouble fitting my Jabra Rox Wireless?

      It is important to try all eargels and earwings, to find the optimal fit.

      1. Choose between 4 ergo-designed size eargels for optimal fit and comfort.



      2. Align the L or R on the EarWing with the L or R on the eargels and gently pull the EarWing onto the eargel. Adjust by rotating, if needed.

      3. When wearing the headset, the EarWing fits into the ridge of the ear. Ensure the EarWing does not cover the microphone.



      4. Attach the fitclip to the cable, and adjust for optimal fit.



       

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  • Accessories

    • How can I obtain parts and accessories for my Jabra device?

      You can order accessories and parts on the Jabra Accessories page.
      Simply enter the name of your Jabra device in the search field (e.g. Jabra Revo Wireless), and browse the available accessories and parts.

      Jabra Accessories

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  • Technologies

    • What is Near Field Communication (NFC)?

      NFC is the abbreviation for Near Field Communication, which is a set of standards used by Jabra to
      establish radio communication between headsets and phones at a distance of no more than few centimeters.

      You can pair and listen to music over Bluetooth by tapping your devices together. Your mobile device
      need to have the NFC functionality and this has to be enabled.

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Download area
Download area

Manuals

Documentation for download Language File format File size
Datasheet PDF 482,2 KB Download
Declaration of Conformity English PDF 79,1 KB Download
Technical Specification PDF 1,8 MB Download
User Manual PDF 1,6 MB Download
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