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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • How do I pair my Jabra Solemate Max with my mobile phone?

    Follow these steps:

    1. Press and hold the On/off/pairing switch for 3 seconds.



    2. Pairing mode is announced, and the Bluetooth light flashes.
    3. Turn on Bluetooth on your mobile phone, and select Jabra Solemate Max. Enter "0000" (four zeros) if you are asked for a pin code.

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  • How do I pair my Jabra Solemate Max with my mobile phone using NFC?

    1. Turn on NFC and Bluetooth on your mobile phone.
    2. Turn on your Jabra Solemate Max.
    3. Locate and tap the NFC zone on your mobile phone against the NFC zone on your Jabra Solemate Max to establish a pairing.



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  • How do I switch between male and female voice guidance on my Jabra Solemate Max?

    Follow these steps:

    1. Turn off your Jabra Solemate Max.
    2. Press and hold the Skip forward button or the Skip backward button while you turn on your Jabra Solemate Max.



    3. Release the button when you hear the voice of your choice.

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  • How do I turn off voice guidance on my Jabra Solemate Max?

    Voice guidance is turned on as the default setting, on your Jabra Solemate Max. To change the setting, follow these steps:

    Turn off voice guidance

    1. Turn off your Jabra Solemate Max.
    2. Turn on your Jabra Solemate Max, and simultaneously press and hold the Volume - button. When you hear the announcement “sound prompts off”, release the Volume – button. This indicates that voice guidance has been turned off.



    Turn on voice guidance

    1. Turn off your Jabra Solemate Max.
    2. Turn on your Jabra Solemate Max, and simultaneously press and hold the Volume + button. When you hear the announcement “sound prompts on”, release the Volume + button. This indicates that voice guidance has been turned on.



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  • How do I reset my Jabra Solemate Max?

    When you reset your Jabra Solemate Max, the list of devices that have been paired with it is cleared. Follow these steps to reset:

    1. Turn on your Jabra Solemate Max, and simultaneously press and hold the Answer/end button and the Volume + button for 5 seconds until “sound prompts on” is announced the second time.



    2. Your Jabra Solemate Max is now reset and is ready to pair.

    Note: When your Jabra Solemate has been reset, you will need to re-pair it with your mobile phone. Remember to delete the previous pairing before you re-pair.

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FAQ - all questions

  • Pairing with Bluetooth

    • How do I pair my Jabra Solemate Max with my mobile phone?

      Follow these steps:

      1. Press and hold the On/off/pairing switch for 3 seconds.



      2. Pairing mode is announced, and the Bluetooth light flashes.
      3. Turn on Bluetooth on your mobile phone, and select Jabra Solemate Max. Enter "0000" (four zeros) if you are asked for a pin code.

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    • How do I pair my Jabra Solemate Max with my mobile phone using NFC?

      1. Turn on NFC and Bluetooth on your mobile phone.
      2. Turn on your Jabra Solemate Max.
      3. Locate and tap the NFC zone on your mobile phone against the NFC zone on your Jabra Solemate Max to establish a pairing.



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  • Audio

    • Why do I hear static noise?

      Bluetooth is a radio technology, so it is sensitive to objects that are placed between paired devices and can block radio signals. To avoid poor sound quality, it is recommended that the distance between paired devices does not exceed 33 feet (10m), and that objects placed between the devices is avoided.

      The following are examples of objects that can block radio signals:

      • Walls
      • Doors
      • Windows
      • Environments with massive presence of Wi-Fi

      Low battery capacity in the Jabra headset and mobile phone may also affect the range.

      Note: Some Jabra headsets support a longer range, but are dependent on the mobile phone that it is paired with.

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  • Features

    • How do I switch between male and female voice guidance on my Jabra Solemate Max?

      Follow these steps:

      1. Turn off your Jabra Solemate Max.
      2. Press and hold the Skip forward button or the Skip backward button while you turn on your Jabra Solemate Max.



      3. Release the button when you hear the voice of your choice.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

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      How can we make this more useful for you?

    • How do I turn off voice guidance on my Jabra Solemate Max?

      Voice guidance is turned on as the default setting, on your Jabra Solemate Max. To change the setting, follow these steps:

      Turn off voice guidance

      1. Turn off your Jabra Solemate Max.
      2. Turn on your Jabra Solemate Max, and simultaneously press and hold the Volume - button. When you hear the announcement “sound prompts off”, release the Volume – button. This indicates that voice guidance has been turned off.



      Turn on voice guidance

      1. Turn off your Jabra Solemate Max.
      2. Turn on your Jabra Solemate Max, and simultaneously press and hold the Volume + button. When you hear the announcement “sound prompts on”, release the Volume + button. This indicates that voice guidance has been turned on.



      Was this useful?

      Thank you for your feedback

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      How can we make this more useful for you?

    • How do I reset my Jabra Solemate Max?

      When you reset your Jabra Solemate Max, the list of devices that have been paired with it is cleared. Follow these steps to reset:

      1. Turn on your Jabra Solemate Max, and simultaneously press and hold the Answer/end button and the Volume + button for 5 seconds until “sound prompts on” is announced the second time.



      2. Your Jabra Solemate Max is now reset and is ready to pair.

      Note: When your Jabra Solemate has been reset, you will need to re-pair it with your mobile phone. Remember to delete the previous pairing before you re-pair.

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    • How do I update my Jabra headset using the Windows updater?

      When you update or change language on your headset, you may need to re-pair it with your mobile phone afterward.

      1. On the product support page, select the firmware language from the available versions. Click Download, and then open and run the file. If you are prompted with a security warning, click Yes.



      2. Turn off your headset, and connect it to your PC using the supplied micro USB cable. Click Next.



      3. Accept the terms in the License Agreement, and then click Next.



      4. Follow the onscreen guide.
      5. When the download is completed, click Finish.



      6. Your headset is now updated, and you can disconnect it from your PC.

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  • Accessories

    • How do I obtain accessories for my Jabra device?

      You can order accessories and parts on the Jabra Accessories page. Enter the name of your Jabra device in the search field (for example, Jabra Revo Wireless), and then browse the available accessories and parts.

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  • Technical Information

    • What is Near Field Communication (NFC)?

      NFC is a technology that is used to establish radio communication between a Jabra headset and a mobile phone, for example to listen to music over Bluetooth, at a distance of no more than a few centimeters.

      You can pair devices by tapping them together. Your mobile phone needs to have NFC and Bluetooth enabled for this to work.

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Download area
Download area

Windows

File description Language or Region Release date Version File size Release notes
Firmware English 3/24/2014 1.27 3,3 MB Download
  • Several smaller fixes.
  • Stability improvements.

Manuals

Documentation for download Language or Region File format File size
Datasheet Italian PDF 1,3 MB Download
Declaration of Conformity English PDF 75,2 KB Download
Technical Specification English PDF 301,9 KB Download
User Manual PDF 4,1 MB Download