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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • How do I connect my Jabra Solemate Max to my mobile device using Bluetooth?

    To connect manually, follow the steps below:

    1. Hold the On/Off switch in the Up position for 3 seconds.

    2. Pairing mode will be announced, and the Bluetooth light will flash.

    3. Activate Bluetooth on the mobile device, and select Jabra Solemate Max. If asked for a pin code or passkey, enter 0000 (four zeros).

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  • How do I connect my Jabra Solemate Max with my NFC enabled device?

    1. Ensure NFC and Bluetooth is enabled on your mobile device.

    2. Turn on the Jabra Solemate Max.

    3. Locate and tap the NFC zone on your mobile device against the NFC zone on the Jabra Solemate Max. The devices will connect.


    Note: If asked for a pin code or passkey the code is 0000 (four zeros).

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  • How do I switch between male/female voice guidance on my Jabra Solemate Max?

    1. Turn off the Jabra Solemate Max.

    2. Press and hold the Skip forward or Skip backward button while turning the Jabra Solemate Max on. Release the button when you hear a male or female voice.

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  • How do I Enable/disable voice guidance on my Jabra Solemate Max?

    | Disable voice guidance

    1. Turn off the Jabra Solemate Max.

    2. Press and hold the Volume - button while turning the Jabra Solemate Max on. Release the Volume - button when you hear ‘Sound prompts off’, indicating that voice guidance has been turned off.
    | Enable voice guidance

    1. Turn off the Jabra Solemate Max.

    2. Press and hold the Volume + button while turning the Jabra Solemate Max on. Release the Volume + button when you hear ‘Sound prompts on’, indicating that voice guidance has been turned on.

    | Enable voice guidance

    1. Turn off the Jabra Solemate Max.

    2. Press and hold the Volume + button while turning the Jabra Solemate Max on. Release the Volume + button when you hear ‘Sound prompts on’, indicating that voice guidance has been turned on.

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  • How do I reset my Jabra Solemate Max?

    1. While turning on the Jabra Solemate Max press and hold the Answer/end button and the Volume + button simultaneously for 5 seconds until you hear “Sound prompts on” for the second time.


     

    2. The Jabra Solemate Max has now been reset.

    3. If you want to connect it to your tablet/mobile phone again, you have to pair it once again.

     

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FAQ - all questions

  • Audio

    • I cannot hear anything on my Jabra Solemate

      Increase the volume in the Jabra Solemate.
      Ensure that the Jabra Solemate is paired or connected to a
      device that is playing.
      Make sure your phone is connected to the Jabra Solemate
      by tapping the Answer/End button.

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    • I hear crackling noises

      A Bluetooth is a radio technology, which means it is sensitive
      to objects between connected devices. To avoid crackling noises
      it is recommended a distance of no more than 33 feet (10 meters) with
      no major objects in-between.

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  • Installation

    • How do I connect my Jabra Solemate Max to my mobile device using Bluetooth?

      To connect manually, follow the steps below:

      1. Hold the On/Off switch in the Up position for 3 seconds.

      2. Pairing mode will be announced, and the Bluetooth light will flash.

      3. Activate Bluetooth on the mobile device, and select Jabra Solemate Max. If asked for a pin code or passkey, enter 0000 (four zeros).

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    • How do I connect my Jabra Solemate Max with my NFC enabled device?

      1. Ensure NFC and Bluetooth is enabled on your mobile device.

      2. Turn on the Jabra Solemate Max.

      3. Locate and tap the NFC zone on your mobile device against the NFC zone on the Jabra Solemate Max. The devices will connect.


      Note: If asked for a pin code or passkey the code is 0000 (four zeros).

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    • How do I switch between male/female voice guidance on my Jabra Solemate Max?

      1. Turn off the Jabra Solemate Max.

      2. Press and hold the Skip forward or Skip backward button while turning the Jabra Solemate Max on. Release the button when you hear a male or female voice.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

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    • How do I Enable/disable voice guidance on my Jabra Solemate Max?

      | Disable voice guidance

      1. Turn off the Jabra Solemate Max.

      2. Press and hold the Volume - button while turning the Jabra Solemate Max on. Release the Volume - button when you hear ‘Sound prompts off’, indicating that voice guidance has been turned off.
      | Enable voice guidance

      1. Turn off the Jabra Solemate Max.

      2. Press and hold the Volume + button while turning the Jabra Solemate Max on. Release the Volume + button when you hear ‘Sound prompts on’, indicating that voice guidance has been turned on.

      | Enable voice guidance

      1. Turn off the Jabra Solemate Max.

      2. Press and hold the Volume + button while turning the Jabra Solemate Max on. Release the Volume + button when you hear ‘Sound prompts on’, indicating that voice guidance has been turned on.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

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    • How do I reset my Jabra Solemate Max?

      1. While turning on the Jabra Solemate Max press and hold the Answer/end button and the Volume + button simultaneously for 5 seconds until you hear “Sound prompts on” for the second time.


       

      2. The Jabra Solemate Max has now been reset.

      3. If you want to connect it to your tablet/mobile phone again, you have to pair it once again.

       

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    • What is the pass code or PIN for pairing my Jabra device?

      The pass code or PIN is 0000 (four zeros)

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    • How do I fix Bluetooth connection problems on my Jabra Solemate Max?

      Ensure there is a direct line of contact between the Solemate Max and your mobile device.
      The Bluetooth signal may have difficulties transmitting through walls, buildings or people. Static or interference is sometimes environmental. Interference may be caused by computers, cordless phones, microwaves etc.

      If problems persist, follow the steps below:

      1. Hold the On/Off switch in the Up position for 3 seconds.

       


      2. Pairing mode will be announced, and the Bluetooth light will flash.

      3. Activate Bluetooth on the mobile device, and select Jabra Solemate Max. If asked for a pin code or passkey, enter 0000 (four zeros).

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  • Technologies

    • What is Near Field Communication (NFC)?

      NFC is the abbreviation for Near Field Communication, which is a set of standards used by Jabra to
      establish radio communication between headsets and phones at a distance of no more than few centimeters.

      You can pair and listen to music over Bluetooth by tapping your devices together. Your mobile device
      need to have the NFC functionality and this has to be enabled.

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Download area
Download area

Firmware & software (Mac)

File description Language Release date Version File size Release notes
Firmware English 3/24/2014 1.27 4,7 MB Download
  • Several smaller fixes.
  • Stability improvements.

Firmware & software (Windows)

File description Language Release date Version File size Release notes
Firmware English 3/24/2014 1.27 3,3 MB Download
  • Several smaller fixes.
  • Stability improvements.

Manuals

Documentation for download Language File format File size
Datasheet Italian PDF 1,3 MB Download
Declaration of Conformity English PDF 75,2 KB Download
Technical Specification English PDF 301,9 KB Download
User Manual PDF 4,1 MB Download
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