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Video tutorials
Video tutorials

How to pair Jabra Solemate

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to pair or connect your Jabra Solemate to your mobile phone, for first time and later pairing.

Video in English

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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • How do I pair my Jabra Solemate with my mobile phone?

    The first time you turn on your Jabra Solemate, it is ready to pair with your mobile phone. Follow the voice-guided instructions to pair.

    To pair with a new or second mobile phone, follow these steps:

    1. Turn on Bluetooth on your mobile phone.
    2. On your Jabra Solemate, hold (3 seconds) the On/off/pairing switch in the “pairing” position until the Bluetooth indicator flashes blue.



    3. Follow the voice-guided instructions to pair with your mobile phone. Enter “0000” (four zeros) if you are asked for a pin code.

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  • How do I turn off voice guidance on my Jabra Solemate?

    Voice guidance is turned on, as the default setting, on your Jabra Solemate. To change the setting, follow these steps:

    Turn off voice guidance:

    1. Turn off your Jabra Solemate.
    2. Press and hold the Volume - button while you turn on the Jabra Solemate.
    3. Release the Volume - button when you hear the announcement "sound prompts off". This indicates that voice guidance has been turned off.



    Turn on voice guidance:

    1. Turn off your Jabra Solemate.
    2. Press and hold the Volume + button while you turn on your Jabra Solemate.
    3. Release the Volume + button when you hear the announcement "sound prompts on". This indicates that voice guidance has been turned on.



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  • How do I reset my Jabra Solemate?

    When you reset your Jabra Solemate, the list of devices that have been paired with it is cleared. Follow these steps to reset:

    1. While turning on your Jabra Solemate, simultaneously press and hold the Answer/end button and the Volume + button for 5 seconds until you hear “sound prompts on”.



    2. Your Jabra Solemate has now been reset. Turn off your Jabra Solemate.

    Note: When your Jabra Solemate has been reset, you will need to re-pair it with your mobile phone. Remember to delete the previous pairing before you re-pair.

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  • How do I obtain accessories for my Jabra device?

    You can order accessories and parts on the Jabra Accessories page. Enter the name of your Jabra device in the search field (for example, Jabra Revo Wireless), and then browse the available accessories and parts.

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  • Why do I hear static noise?

    Bluetooth is a radio technology, so it is sensitive to objects that are placed between paired devices and can block radio signals. To avoid poor sound quality, it is recommended that the distance between paired devices does not exceed 33 feet (10m), and that objects placed between the devices is avoided.

    The following are examples of objects that can block radio signals:

    • Walls
    • Doors
    • Windows
    • Environments with massive presence of Wi-Fi

    Low battery capacity in the Jabra headset and mobile phone may also affect the range.

    Note: Some Jabra headsets support a longer range, but are dependent on the mobile phone that it is paired with.

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FAQ - all questions

  • Pairing with Bluetooth

    • How do I pair my Jabra Solemate with my mobile phone?

      The first time you turn on your Jabra Solemate, it is ready to pair with your mobile phone. Follow the voice-guided instructions to pair.

      To pair with a new or second mobile phone, follow these steps:

      1. Turn on Bluetooth on your mobile phone.
      2. On your Jabra Solemate, hold (3 seconds) the On/off/pairing switch in the “pairing” position until the Bluetooth indicator flashes blue.



      3. Follow the voice-guided instructions to pair with your mobile phone. Enter “0000” (four zeros) if you are asked for a pin code.

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      Thank you for your feedback

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  • Audio

    • Why do I hear static noise?

      Bluetooth is a radio technology, so it is sensitive to objects that are placed between paired devices and can block radio signals. To avoid poor sound quality, it is recommended that the distance between paired devices does not exceed 33 feet (10m), and that objects placed between the devices is avoided.

      The following are examples of objects that can block radio signals:

      • Walls
      • Doors
      • Windows
      • Environments with massive presence of Wi-Fi

      Low battery capacity in the Jabra headset and mobile phone may also affect the range.

      Note: Some Jabra headsets support a longer range, but are dependent on the mobile phone that it is paired with.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

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      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

  • Features

    • How do I turn off voice guidance on my Jabra Solemate?

      Voice guidance is turned on, as the default setting, on your Jabra Solemate. To change the setting, follow these steps:

      Turn off voice guidance:

      1. Turn off your Jabra Solemate.
      2. Press and hold the Volume - button while you turn on the Jabra Solemate.
      3. Release the Volume - button when you hear the announcement "sound prompts off". This indicates that voice guidance has been turned off.



      Turn on voice guidance:

      1. Turn off your Jabra Solemate.
      2. Press and hold the Volume + button while you turn on your Jabra Solemate.
      3. Release the Volume + button when you hear the announcement "sound prompts on". This indicates that voice guidance has been turned on.



      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • How do I reset my Jabra Solemate?

      When you reset your Jabra Solemate, the list of devices that have been paired with it is cleared. Follow these steps to reset:

      1. While turning on your Jabra Solemate, simultaneously press and hold the Answer/end button and the Volume + button for 5 seconds until you hear “sound prompts on”.



      2. Your Jabra Solemate has now been reset. Turn off your Jabra Solemate.

      Note: When your Jabra Solemate has been reset, you will need to re-pair it with your mobile phone. Remember to delete the previous pairing before you re-pair.

      Was this useful?

      Thank you for your feedback

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    • How do I charge my Jabra headset?

      Use the supplied USB cable to charge your headset on a computer. Some computers may have a dedicated USB charging port, which is identifiable by its yellow color or a battery icon next to it. For more information, refer to the user manual for your computer.

      Some computers use a USB suspend mode to save power. This may cut off power, so the headset cannot be charged on the USB port, even though the light indicator on the headset shows that it is charging.

      If the battery level on the headset has not changed after charging for two hours, you can use the following alternative charging methods.

      Jabra options:
      Purchase a Jabra AC adapter or Jabra car charger online here or at a nearby retailer.

      Third party options:
      Use a third party Micro-USB charger to charge your headset on your mobile phone. A third party charger should meet the following requirements:

      • A mono/stereo Bluetooth headset, such as Jabra Stealth or Jabra Sport Pulse Wireless, is charged by a charger/cable that supports a minimum of 500mA and a maximum of 2100mA.
      • Speakerphones/music speakers, such as Jabra Speak 450 or Jabra Solemate Mini, are charged by a charger/cable that supports a minimum of 500mA and a maximum of 2100mA.
      • In-car speakerphones, such as Jabra Tour, are charged by a charger/cable that supports a minimum of 750mA and a maximum of 2100mA.
      • The Jabra Solemate and Jabra Solemate 2nd generation with NFC are charged by a charger/cable that supports a minimum of 1000mA and a maximum of 2100mA.
      • For the Jabra Solemate Max, only the original AC adapter is recommended. See accessories online here

      When using a third party charger, make sure that the charger is certified for use in the country you are located in, and that you use the correct plug for the country you are located in.

      Note: Charging time may vary depending on the output of the charger.

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      Thank you for your feedback

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    • Why does my headset not charge when it is connected to my computer?

      Some computers use a USB suspend mode to save power. This may cut off power, so the headset cannot be charged on the USB port.

      Some computers may have a dedicated USB charging port, which is identifiable by its yellow color or a battery icon next to it. For more information, refer to the user manual for your computer.

      You can also use the following alternative charging methods:

      Jabra options:
      Purchase a Jabra AC adapter or Jabra car charger online here or at a nearby retailer.

      Third party options:
      Use a third party Micro-USB charger to charge your headset on your mobile phone. A third party charger should meet the following requirements:

      • A mono/stereo Bluetooth headset, such as Jabra Stealth or Jabra Sport Pulse Wireless, is charged by a charger/cable that supports a minimum of 500mA and a maximum of 2100mA.
      • Speakerphones/music speakers, such as Jabra Speak 450 or Jabra Solemate Mini, are charged by a charger/cable that supports a minimum of 500mA and a maximum of 2100mA.
      • In-car speakerphones, such as Jabra Tour, are charged by a charger/cable that supports a minimum of 750mA and a maximum of 2100mA.
      • The Jabra Solemate and Jabra Solemate 2nd generation with NFC are charged by a charger/cable that supports a minimum of 1000mA and a maximum of 2100mA.
      • For the Jabra Solemate Max, only the original AC adapter is recommended. See accessories online here

      When using a third party charger, make sure that the charger is certified for use in the country you are located in, and that you use the correct plug for the country you are located in.

      Note: Charging time may vary depending on the output of the charger.

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      Thank you for your feedback

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    • How do I update my Jabra headset using the Windows updater?

      When you update or change language on your headset, you may need to re-pair it with your mobile phone afterward.

      1. On the product support page, select the firmware language from the available versions. Click Download, and then open and run the file. If you are prompted with a security warning, click Yes.



      2. Turn off your headset, and connect it to your PC using the supplied micro USB cable. Click Next.



      3. Accept the terms in the License Agreement, and then click Next.



      4. Follow the onscreen guide.
      5. When the download is completed, click Finish.



      6. Your headset is now updated, and you can disconnect it from your PC.

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  • Accessories

    • How do I obtain accessories for my Jabra device?

      You can order accessories and parts on the Jabra Accessories page. Enter the name of your Jabra device in the search field (for example, Jabra Revo Wireless), and then browse the available accessories and parts.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

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Download area
Download area

Windows

File description Language or Region Release date Version File size Release notes
Firmware English 10/25/2013 1.34 3,1 MB Download
Various fixes that make your Solemate better, and an iOS fix adding more steps in the lower volume settings.

Manuals

Documentation for download Language or Region File format File size
Declaration of Conformity English PDF 75,2 KB Download
Technical Specification English PDF 353,4 KB Download
User Manual PDF 1,9 MB Download