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Video tutorials
Video tutorials

How to connect (pair) Jabra Sport to a mobile device

Watch the “Hands-on with Jabra Support” tutorial video. In this video, we will show you how to connect (pair) your Jabra Sport to a mobile device. Video in English

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Get the perfect fit

This sports headset is designed to lock in so you can focus on your workout. A behind-the-ear shape and a choice of seven different eargels means whatever the intensity of your workout – you’ll get the perfect fit. See how to change and make the eargels fit.

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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • How do I pair my Jabra Sport/Sport+ with my mobile phone?

    The first time you turn on your Jabra Sport/Sport+, it is ready to pair with your mobile phone. Follow the voice-guided instructions.

    1. Turn on Bluetooth on your mobile phone.
    2. Press and hold (5 seconds) the Answer/end button on your Jabra Sport/Sport+ until the light flashes blue.



    3. Wear the earphones and follow the voice-guided instructions to pair with your mobile phone. Enter “0000” (4 zeros) if you are asked for a pin code.

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  • How do I reset my Jabra Sport+?

    When you reset your Jabra Sport, the list of devices that have been paired with it is cleared. Follow these steps to reset:

    1. Turn on your Jabra Sport.
    2. Simultaneously press and hold the Volume + button and the Answer/end button for approximately 4 seconds until the indicator light flashes red.



    3. Your Jabra Sport is now reset, and it will shut down. When you turn it on again, it will go directly into pairing mode.

    Note: When your Jabra Sport has been reset, you will need to re-pair it with your mobile phone. Remember to delete the previous pairing before you re-pair.

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  • How do I obtain accessories for my Jabra device?

    You can order accessories and parts on the Jabra Accessories page. Enter the name of your Jabra device in the search field (for example, Jabra Revo Wireless), and then browse the available accessories and parts.

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  • Can I use my headset while it is charging?

    For safety reasons, you should not use your headset while it is charging. Allow it to charge fully, disconnect it from the charger, and then your headset is ready for use.

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  • Why do I hear static noise?

    Bluetooth is a radio technology, so it is sensitive to objects that are placed between paired devices and can block radio signals. To avoid poor sound quality, it is recommended that the distance between paired devices does not exceed 33 feet (10m), and that objects placed between the devices is avoided.

    The following are examples of objects that can block radio signals:

    • Walls
    • Doors
    • Windows
    • Environments with massive presence of Wi-Fi

    Low battery capacity in the Jabra headset and mobile phone may also affect the range.

    Note: Some Jabra headsets support a longer range, but are dependent on the mobile phone that it is paired with.

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FAQ - all questions

  • Pairing with Bluetooth

    • How do I pair my Jabra Sport/Sport+ with my mobile phone?

      The first time you turn on your Jabra Sport/Sport+, it is ready to pair with your mobile phone. Follow the voice-guided instructions.

      1. Turn on Bluetooth on your mobile phone.
      2. Press and hold (5 seconds) the Answer/end button on your Jabra Sport/Sport+ until the light flashes blue.



      3. Wear the earphones and follow the voice-guided instructions to pair with your mobile phone. Enter “0000” (4 zeros) if you are asked for a pin code.

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  • Audio

    • Why do I hear static noise?

      Bluetooth is a radio technology, so it is sensitive to objects that are placed between paired devices and can block radio signals. To avoid poor sound quality, it is recommended that the distance between paired devices does not exceed 33 feet (10m), and that objects placed between the devices is avoided.

      The following are examples of objects that can block radio signals:

      • Walls
      • Doors
      • Windows
      • Environments with massive presence of Wi-Fi

      Low battery capacity in the Jabra headset and mobile phone may also affect the range.

      Note: Some Jabra headsets support a longer range, but are dependent on the mobile phone that it is paired with.

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    • Why do I hear static on my Jabra Bluetooth headset?

      All wireless devices may be susceptible to interference which may affect performance. To eliminate static, try the following steps:

      1. Keep the headset on the same side of your body as your mobile phone.
      2. Avoid placing your mobile phone in a back pocket.
      3. Make sure there is a direct line of sight between your headset and phone. The Bluetooth signal may have difficulty transmitting through walls and other objects. Static or interference is sometimes environmental and can be caused by for example, computers, microwave ovens, and Wi-Fi.

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  • Features

    • How do I reset my Jabra Sport+?

      When you reset your Jabra Sport, the list of devices that have been paired with it is cleared. Follow these steps to reset:

      1. Turn on your Jabra Sport.
      2. Simultaneously press and hold the Volume + button and the Answer/end button for approximately 4 seconds until the indicator light flashes red.



      3. Your Jabra Sport is now reset, and it will shut down. When you turn it on again, it will go directly into pairing mode.

      Note: When your Jabra Sport has been reset, you will need to re-pair it with your mobile phone. Remember to delete the previous pairing before you re-pair.

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    • How do I charge my Jabra headset?

      Use the supplied USB cable to charge your headset on a computer. Some computers may have a dedicated USB charging port, which is identifiable by its yellow color or a battery icon next to it. For more information, refer to the user manual for your computer.

      Some computers use a USB suspend mode to save power. This may cut off power, so the headset cannot be charged on the USB port, even though the light indicator on the headset shows that it is charging.

      If the battery level on the headset has not changed after charging for two hours, you can use the following alternative charging methods.

      Jabra options:
      Purchase a Jabra AC adapter or Jabra car charger online here or at a nearby retailer.

      Third party options:
      Use a third party Micro-USB charger to charge your headset on your mobile phone. A third party charger should meet the following requirements:

      • A mono/stereo Bluetooth headset, such as Jabra Stealth or Jabra Sport Pulse Wireless, is charged by a charger/cable that supports a minimum of 500mA and a maximum of 2100mA.
      • Speakerphones/music speakers, such as Jabra Speak 450 or Jabra Solemate Mini, are charged by a charger/cable that supports a minimum of 500mA and a maximum of 2100mA.
      • In-car speakerphones, such as Jabra Tour, are charged by a charger/cable that supports a minimum of 750mA and a maximum of 2100mA.
      • The Jabra Solemate and Jabra Solemate 2nd generation with NFC are charged by a charger/cable that supports a minimum of 1000mA and a maximum of 2100mA.
      • For the Jabra Solemate Max, only the original AC adapter is recommended. See accessories online here

      When using a third party charger, make sure that the charger is certified for use in the country you are located in, and that you use the correct plug for the country you are located in.

      Note: Charging time may vary depending on the output of the charger.

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    • Why does my headset not charge when it is connected to my computer?

      Some computers use a USB suspend mode to save power. This may cut off power, so the headset cannot be charged on the USB port.

      Some computers may have a dedicated USB charging port, which is identifiable by its yellow color or a battery icon next to it. For more information, refer to the user manual for your computer.

      You can also use the following alternative charging methods:

      Jabra options:
      Purchase a Jabra AC adapter or Jabra car charger online here or at a nearby retailer.

      Third party options:
      Use a third party Micro-USB charger to charge your headset on your mobile phone. A third party charger should meet the following requirements:

      • A mono/stereo Bluetooth headset, such as Jabra Stealth or Jabra Sport Pulse Wireless, is charged by a charger/cable that supports a minimum of 500mA and a maximum of 2100mA.
      • Speakerphones/music speakers, such as Jabra Speak 450 or Jabra Solemate Mini, are charged by a charger/cable that supports a minimum of 500mA and a maximum of 2100mA.
      • In-car speakerphones, such as Jabra Tour, are charged by a charger/cable that supports a minimum of 750mA and a maximum of 2100mA.
      • The Jabra Solemate and Jabra Solemate 2nd generation with NFC are charged by a charger/cable that supports a minimum of 1000mA and a maximum of 2100mA.
      • For the Jabra Solemate Max, only the original AC adapter is recommended. See accessories online here

      When using a third party charger, make sure that the charger is certified for use in the country you are located in, and that you use the correct plug for the country you are located in.

      Note: Charging time may vary depending on the output of the charger.

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    • How do I know when my Jabra Sport/Sport+ is fully charged or needs to be charged?

      On your Jabra Sport/Sport+, the battery LED flashes green when it is charging. When it is fully charged, the LED will change to solid green for approximately 60 seconds.

      When the battery capacity goes below 10%, the battery LED will flash red, and you may hear a “low battery” announcement.

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    • How do I get the correct fit for my Jabra Sport Wireless+?

      Your Jabra Sport Wireless+ comes with 7 pairs of EarGels and 1 FitClip.

      1. Select an appropriately sized pair of EarGels, and notice the right and left indicators on each EarGel.
      2. Place an EarGel on your Jabra Sport Wireless+.
      3. Align the three dots on the EarGel with the arrow on the headset.



      4. Fit the EarGel inside your ear, and place the EarHook behind your ear.

        Note: If you use the EarGels with the rubber springs, bend the rubber spring into place under the ridge of your ear.



      5. To use the FitClip, attach it to the cable and adjust the length of the cable for optimal the fit.



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    • How do I update my Jabra headset using the Windows updater?

      When you update or change language on your headset, you may need to re-pair it with your mobile phone afterward.

      1. On the product support page, select the firmware language from the available versions. Click Download, and then open and run the file. If you are prompted with a security warning, click Yes.



      2. Turn off your headset, and connect it to your PC using the supplied micro USB cable. Click Next.



      3. Accept the terms in the License Agreement, and then click Next.



      4. Follow the onscreen guide.
      5. When the download is completed, click Finish.



      6. Your headset is now updated, and you can disconnect it from your PC.

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    • I am having trouble fitting My Jabra Sport Wireless+ to my ear?

      The headset comes with 7 pairs of ear gels customized to fit your ear depending on your ear sizeas well as the duration and type of your workout.

      Each gel has three dots or an arrow as a guide for easier placement in the ear as well as R(ight) and L(eft)  side indicators. Jabra Sport Wireless + is also delivered with a fit clip to adjust the cable behind the neck.


       

      1. To mount an ear gel on the headset, place one edge of the gel into the rim of the headset and gently pull the rest of the ear gel towards you so it covers the speaker.

       

      2. For correct placement, align the arrows or the dots on the ear gel with the arrows on the headset.

      3. Fit the ear gels inside your ears and turn the ear hooks around. When using one of the two kinds of ear gels with rubber springs, an extra step is necessary. After you have turned around the ear hooks in place, bend the rubber spring in place under the ear ridge.



      5. If you use the fit clip, adjust this behind your neck.




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    • Can I change the language used for voice guidance and voice commands in the headset?

      Yes, the voice guidance and voice commands used in the headset are available in several languages. You can download the available language packs from the support page for the product.

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  • Compatibility

    • Can I pair my Jabra device with my PC or Mac?

      Pairing your Jabra device with your PC or Mac is highly dependent on the specific model of your computer. Before you connect wirelessly, make sure your PC or Mac meets the following requirements:

      • The appropriate Bluetooth drivers from the manufacturer of your PC or Mac have been installed. Jabra does not supply Bluetooth drivers, and Jabra devices are therefore dependent on the drivers already installed on a PC or Mac.
      • Your PC or Mac supports the Bluetooth profiles that support your Jabra device. The Bluetooth profiles for Jabra devices are listed in the technical specifications that are located on the Jabra product support pages.
      • The latest operating system updates from Microsoft or Apple have been installed on your PC or Mac.

      For more information, visit the support pages for your PC or Mac:


      Microsoft
      Windows 7:
      Add-a-Bluetooth-enabled-device-to-your-computer

      Windows 8:
      http://wiWhy-isnt-windows-finding-device

      Apple
      Mac:
      https://support.apple.com/en-us/HT201171

      Mac OS X Mavericks:
      https://support.apple.com/kb/PH14217?locale=en_US

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  • Accessories

    • How do I obtain accessories for my Jabra device?

      You can order accessories and parts on the Jabra Accessories page. Enter the name of your Jabra device in the search field (for example, Jabra Revo Wireless), and then browse the available accessories and parts.

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  • Technical Information

    • Can I use my headset while it is charging?

      For safety reasons, you should not use your headset while it is charging. Allow it to charge fully, disconnect it from the charger, and then your headset is ready for use.

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    • Best practices for rechargeable batteries

      These guidelines apply to the use of batteries in general, and do not apply specifically to their use with Jabra headsets. To preserve and store rechargeable batteries, use the following guidelines:

      • Avoid placing batteries in direct sunlight.
      • Avoid placing batteries in extreme cold.
      • Do not store batteries for extended periods without recharging them, around every 3 months for most products.

      If you handle or store rechargeable batteries incorrectly, their lifetime may be reduced.

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Download area
Download area

Windows

File description Language or Region Release date Version File size Release notes
Firmware 2/12/2014 5.7 2,7 MB Download
  • New languages added: Chinese and Japanese
  • Improved Battery Lifetime
  • Other Performance Improvements

Manuals

Documentation for download Language or Region File format File size
Declaration of Conformity English PDF 899,3 KB Download
Technical Specification English PDF 476,5 KB Download
User Manual PDF 762,9 KB Download