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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • How do I connect my Jabra Stealth to my mobile phone?

    The first time the Jabra Stealth is turned on, it will automatically attempt to connect to any mobile phone that has Bluetooth turned on. Simply follow the voice-guided pairing instructions to connect.

    To connect to a new or second mobile phone please follow these:

    1. Turn on Bluetooth on your mobile phone.
    2. Turn on the headset (set the On/off switch to the On position).

    3. Press and hold (3 secs) the Answer/end button on the Jabra Stealth until the Bluetooth indicator flashes blue. Pairing mode is announced in the headset.




    4. Follow the voice-guided pairing instructions to connect to your mobile phone. Enter 0000 if asked for a pin code.

    Note: If two mobile phones have been connected to the Jabra Stealth, you may need to select which phone will be used for calls/music. Simply open the Bluetooth menu on the mobile phone you wish to use for calls/music and select the Jabra Stealth from the list of devices.

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  • How do I connect my Jabra Stealth with my NFC-enabled device?

    1. Ensure NFC is enabled on your mobile device.

    2. Turn on the headset (set the On/off switch to the On position).

    3. Slowly slide the NFC zone of the headset against the NFC zone of the mobile device until a connection is confirmed.

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  • How do I connect my Jabra Stealth with two mobile phones?

    To connect your Jabra Stealth with two mobile phones, decide which mobile device will be your primary device (the one able to receive voice commands from your headset) and which will be your secondary device. When connecting, always start with your secondary device.

    1. Turn on Bluetooth on your mobile phone.
    2. Turn on the headset (set the On/off switch to the On position).

    3. Press and hold (3 secs) the Answer/end button on the Jabra Stealth until the Bluetooth indicator flashes blue. Pairing mode is announced in the headset.

    4. Follow the voice-guided pairing instructions to connect to your mobile phone. If asked for a pin code, enter 0000 (4 zeros).
    5. Once you have connected to your secondary mobile device, repeat steps 3 and 4 to connect to your primary device.
    6. After connecting to your primary device, the headset will connect to both devices.
    Note: It can take up to 1 minute to automatically connect to the connected mobile devices. If the Jabra Stealth does not connect to both, connect to the headset from your mobile devices’ Bluetooth menus.

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  • How do I enable/disable voice guidance on my Jabra Stealth?

    To enable/disable voice guidance please follow these steps:

    1. Turn off the headset (set the On/off switch to the Off position).

    2. Press and hold the Answer/end button and Voice button while you turn the headset On (set the On/off switch to the Off position). A short sound prompt will be announced to confirm change.

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  • How do I reset my Jabra Stealth?

    Note: After the Jabra Stealth is reset, you will need to reconnect to your mobile device. Remember to delete/forget the former pairing on your mobile device, before reconnecting.

    1. Turn the headset on (set the On/off switch to the On position).
    2. Press and hold (7 secs) the Answer/end button and Voice button.


    3. The headset restarts and will automatically attempt to connect to any mobile phone that has Bluetooth turned on. Simply follow the voice-guided instructions to connect.

    4. Activate Bluetooth on the mobile device, and select the Jabra Stealth. If asked for a pin code or passkey, enter 000 (4 zeros).

    Last updated: 08-07-14

     

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FAQ - all questions

  • Audio

    • My Jabra device does not announce the caller's name during incoming calls

      Ensure that your phone supports the Bluetooth phonebook access profile (PBAP) and that the name of the caller is in your phonebook.

      Please note that on some Android phones a warning message about the phonebook access appears in the top left corner. You must select this message and agree to the connection in order to get the caller ID to function properly.

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    • I cannot hear anything in my headset.

      Please try the following steps:  

      1. Increase the volume in the headset.
      2. Ensure that the headset is paired to a device.
      3. Ensure your phone is connected to the headset by tapping the answer/end button.

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    • Why am I receiving static on my Bluetooth headset?

      All wireless devices may be susceptible to interference, which could affect performance. Please try the following steps:

      1. Keep the headset on the same side of your body as the phone.
      2. Make sure there is a direct line of contact between the headset and your phone. The Bluetooth signal may have difficulty transmitting through walls, buildings or people. Static or interference is sometimes environmental. Interference can be caused by e.g. computers, cordless phones, microwaves etc.  

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  • Compatibility

    • Can I use my Jabra device with my iPhone?

      You can use your Jabra device with your Apple iPhone, but please note that while the Jabra device is compatible for iPhone telephone applications, music applications may not perform correctly, e.g. Play/Pause, Skip Next/Previous, Volume Up/Down, etc.

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    • Can my Jabra headset work with other Bluetooth equipment?

      The headset is designed to work with Bluetooth mobile phones. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1.1 or higher and support a headset and /or hands-free profile.

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    • Is it better to use a headset that is the same brand as my phone?

      No, Bluetooth is an open standard and as such you can use any headset with your mobile phone. There is no need for your headset to be the same brand as your mobile phone.

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  • Features

    • How do I enable/disable voice guidance on my Jabra Stealth?

      To enable/disable voice guidance please follow these steps:

      1. Turn off the headset (set the On/off switch to the Off position).

      2. Press and hold the Answer/end button and Voice button while you turn the headset On (set the On/off switch to the Off position). A short sound prompt will be announced to confirm change.

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    • How do I reset my Jabra Stealth?

      Note: After the Jabra Stealth is reset, you will need to reconnect to your mobile device. Remember to delete/forget the former pairing on your mobile device, before reconnecting.

      1. Turn the headset on (set the On/off switch to the On position).
      2. Press and hold (7 secs) the Answer/end button and Voice button.


      3. The headset restarts and will automatically attempt to connect to any mobile phone that has Bluetooth turned on. Simply follow the voice-guided instructions to connect.

      4. Activate Bluetooth on the mobile device, and select the Jabra Stealth. If asked for a pin code or passkey, enter 000 (4 zeros).

      Last updated: 08-07-14

       

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    • What is PowerNap™?

      PowerNap™ is a feature that extends headset battery life by placing the headset into standby mode when the headset has not been in use, or connected via Bluetooth, for 60 minutes.

      To exit Power Nap Tap the Multi-Function button or the Answer/end button. The headset will announce ‘Power On’ when exiting PowerNap.

      To answer a call when the headset is in PowerNap mode, tap the Multi-function button once. The headset will exit Power Nap mode and answer the call.

      If the headset is in Power Nap mode for 24 hours, the headset will automatically turn off to save battery. To turn the headset back on, switch the headset off and then on again.

      Last updated: 24-06-14

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  • Installation

    • How do I connect my Jabra Stealth to my mobile phone?

      The first time the Jabra Stealth is turned on, it will automatically attempt to connect to any mobile phone that has Bluetooth turned on. Simply follow the voice-guided pairing instructions to connect.

      To connect to a new or second mobile phone please follow these:

      1. Turn on Bluetooth on your mobile phone.
      2. Turn on the headset (set the On/off switch to the On position).

      3. Press and hold (3 secs) the Answer/end button on the Jabra Stealth until the Bluetooth indicator flashes blue. Pairing mode is announced in the headset.




      4. Follow the voice-guided pairing instructions to connect to your mobile phone. Enter 0000 if asked for a pin code.

      Note: If two mobile phones have been connected to the Jabra Stealth, you may need to select which phone will be used for calls/music. Simply open the Bluetooth menu on the mobile phone you wish to use for calls/music and select the Jabra Stealth from the list of devices.

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    • How do I connect my Jabra Stealth with my NFC-enabled device?

      1. Ensure NFC is enabled on your mobile device.

      2. Turn on the headset (set the On/off switch to the On position).

      3. Slowly slide the NFC zone of the headset against the NFC zone of the mobile device until a connection is confirmed.

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    • How do I connect my Jabra Stealth with two mobile phones?

      To connect your Jabra Stealth with two mobile phones, decide which mobile device will be your primary device (the one able to receive voice commands from your headset) and which will be your secondary device. When connecting, always start with your secondary device.

      1. Turn on Bluetooth on your mobile phone.
      2. Turn on the headset (set the On/off switch to the On position).

      3. Press and hold (3 secs) the Answer/end button on the Jabra Stealth until the Bluetooth indicator flashes blue. Pairing mode is announced in the headset.

      4. Follow the voice-guided pairing instructions to connect to your mobile phone. If asked for a pin code, enter 0000 (4 zeros).
      5. Once you have connected to your secondary mobile device, repeat steps 3 and 4 to connect to your primary device.
      6. After connecting to your primary device, the headset will connect to both devices.
      Note: It can take up to 1 minute to automatically connect to the connected mobile devices. If the Jabra Stealth does not connect to both, connect to the headset from your mobile devices’ Bluetooth menus.

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    • What is the pass code or PIN for pairing my Jabra device?

      The pass code or PIN is 0000 (four zeros)

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  • Accessories

    • How can I obtain parts and accessories for my Jabra device?

      You can order accessories and parts on the Jabra Accessories page.
      Simply enter the name of your Jabra device in the search field (e.g. Jabra Revo Wireless), and browse the available accessories and parts.

      Jabra Accessories

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  • Technologies

    • Rechargeable battery best practice

      This is best practice for rechargeable batteries in general and is not related specifically to Jabra headsets, but to the technology itself. Below are examples of how to preserve and store are chargeable battery to help ensure a long battery life.

      • Avoid placement in direct sunlight
      • Avoid placement in extreme cold
      • Batteries should not be stored for extended periods without being recharged, we recommend you charge it every 3 months for most products

      If you handle or store your rechargeable battery incorrectly, its lifetime may be reduced.

      Last updated: 01-07-14

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    • What is High Definition Voice (HD Voice)?

      High Definition Voice (HD voice) is the next generation of voice quality compared to standard digital voice. The frequency range of audio signals is extended resulting in higher quality speech.

      Note: HD voice must be supported by the mobile device phone and the phone network.

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    • What is PBAP (Phone Book Access Profile)?

      Phone Book Access Profile (PBAP) allows a Jabra device to access the phone book details of a connected mobile device, and announce the name of an incoming caller (similar to caller ID).

      Note: PBAP must be supported by the mobile device.

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    • What is Hands Free Profile (HFP)?

      A Hands Free Profile (HFP) is a standard Bluetooth profile in all Jabra devices that enables Bluetooth communication between a Jabra device and an in-car hands-free device.

      Note: HFP is not supported by all Bluetooth devices.

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    • What is Headset Profile (HSP)?

      A Headset Profile (HSP) is a standard Bluetooth profile in all Jabra headsets that enables Bluetooth communication between a Jabra device and a Bluetooth device.

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    • What is Advanced Audio Distribution Profile (A2DP)?

      Advanced Audio Distribution Profile (A2DP) is a standard Bluetooth profile in all Jabra devices that enables Bluetooth multimedia audio communication (music) between a Jabra device and a Bluetooth device.

       

      Note: A2DP is not supported by all Bluetooth devices

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    • What is Near Field Communication (NFC)?

      NFC is the abbreviation for Near Field Communication, which is a set of standards used by Jabra to
      establish radio communication between headsets and phones at a distance of no more than few centimeters.

      You can pair and listen to music over Bluetooth by tapping your devices together. Your mobile device
      need to have the NFC functionality and this has to be enabled.

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Download area
Download area

Firmware & software (Mac)

File description Language or Region Release date Version File size Release notes
Firmware 8/20/2014 1.16 4,9 MB Download
Release Date: 20/8/2014
Firmware Release No.: 1.16

  • Minor improvements

Firmware & software (Windows)

File description Language or Region Release date Version File size Release notes
Firmware 8/20/2014 1.16 3,2 MB Download
Release Date: 20/8/2014
Firmware Release No.: 1.16

  • Minor improvements

Manuals

Documentation for download Language or Region File format File size
Technical Specification English PDF 1,8 MB Download
User Manual PDF 2 MB Download