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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • Can I use my Jabra device with my iPhone?

    You can use your Jabra device with your Apple iPhone, but please note that while the Jabra device is compatible for iPhone telephone applications, music applications may not perform correctly, e.g. Play/Pause, Skip Next/Previous, Volume Up/Down, etc.

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  • Can my Jabra headset work with other Bluetooth equipment?

    The headset is designed to work with Bluetooth mobile phones. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1.1 or higher and support a headset and /or hands-free profile.

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  • My Jabra device does not announce the caller's name during incoming calls

    Ensure that your phone supports the Bluetooth phonebook access profile (PBAP) and that the name of the caller is in your phonebook.

    Please note that on some Android phones a warning message about the phonebook access appears in the top left corner. You must select this message and agree to the connection in order to get the caller ID to function properly.

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  • I cannot hear anything in my headset.

    Please try the following steps:  

    1. Increase the volume in the headset.
    2. Ensure that the headset is paired to a device.
    3. Ensure your phone is connected to the headset by tapping the answer/end button.

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  • Why am I receiving static on my Bluetooth headset?

    All wireless devices may be susceptible to interference, which could affect performance. Please try the following steps:

    1. Keep the headset on the same side of your body as the phone.
    2. Make sure there is a direct line of contact between the headset and your phone. The Bluetooth signal may have difficulty transmitting through walls, buildings or people. Static or interference is sometimes environmental. Interference can be caused by e.g. computers, cordless phones, microwaves etc.  

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FAQ - all questions

  • Audio

    • My Jabra device does not announce the caller's name during incoming calls

      Ensure that your phone supports the Bluetooth phonebook access profile (PBAP) and that the name of the caller is in your phonebook.

      Please note that on some Android phones a warning message about the phonebook access appears in the top left corner. You must select this message and agree to the connection in order to get the caller ID to function properly.

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    • I cannot hear anything in my headset.

      Please try the following steps:  

      1. Increase the volume in the headset.
      2. Ensure that the headset is paired to a device.
      3. Ensure your phone is connected to the headset by tapping the answer/end button.

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    • Why am I receiving static on my Bluetooth headset?

      All wireless devices may be susceptible to interference, which could affect performance. Please try the following steps:

      1. Keep the headset on the same side of your body as the phone.
      2. Make sure there is a direct line of contact between the headset and your phone. The Bluetooth signal may have difficulty transmitting through walls, buildings or people. Static or interference is sometimes environmental. Interference can be caused by e.g. computers, cordless phones, microwaves etc.  

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  • Compatibility

    • Can I use my Jabra device with my iPhone?

      You can use your Jabra device with your Apple iPhone, but please note that while the Jabra device is compatible for iPhone telephone applications, music applications may not perform correctly, e.g. Play/Pause, Skip Next/Previous, Volume Up/Down, etc.

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    • Can my Jabra headset work with other Bluetooth equipment?

      The headset is designed to work with Bluetooth mobile phones. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1.1 or higher and support a headset and /or hands-free profile.

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    • Is it better to use a headset that is the same brand as my phone?

      No, Bluetooth is an open standard and as such you can use any headset with your mobile phone. There is no need for your headset to be the same brand as your mobile phone.

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  • Installation

    • What is the pass code or PIN for pairing my Jabra device?

      The pass code or PIN is 0000 (four zeros)

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  • Technologies

    • What is PBAP (Phone Book Access Profile)?

      Phone Book Access Profile (PBAP) allows a Jabra device to access the phone book details of a connected mobile device, and announce the name of an incoming caller (similar to caller ID).

      Note: PBAP must be supported by the mobile device.

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    • What is Hands Free Profile (HFP)?

      A Hands Free Profile (HFP) is a standard Bluetooth profile in all Jabra devices that enables Bluetooth communication between a Jabra device and an in-car hands-free device.

      Note: HFP is not supported by all Bluetooth devices.

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    • What is Headset Profile (HSP)?

      A Headset Profile (HSP) is a standard Bluetooth profile in all Jabra headsets that enables Bluetooth communication between a Jabra device and a Bluetooth device.

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    • What is Advanced Audio Distribution Profile (A2DP)?

      Advanced Audio Distribution Profile (A2DP) is a standard Bluetooth profile in all Jabra devices that enables Bluetooth multimedia audio communication (music) between a Jabra device and a Bluetooth device.

       

      Note: A2DP is not supported by all Bluetooth devices

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    • What is Near Field Communication (NFC)?

      NFC is the abbreviation for Near Field Communication, which is a set of standards used by Jabra to
      establish radio communication between headsets and phones at a distance of no more than few centimeters.

      You can pair and listen to music over Bluetooth by tapping your devices together. Your mobile device
      need to have the NFC functionality and this has to be enabled.

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Download area
Download area

Firmware & software (Windows)

File description Language Release date Version File size Release notes
Firmware 7/10/2014 1.15 3,4 MB Download
Release Date: 10/7/2014
Firmware Release No.: 1.15

  • First public release

Manuals

Documentation for download Language File format File size
Technical Specification English PDF 1,8 MB Download
User Manual English PDF 2 MB Download
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