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Quick Start Guide
Quick Start Guide
  • Discover

    Image
  • Charge

    • Jabra AC adapter

      In this section we show you how to charge your headset with an AC adapter
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  • Connect

    • Bluetooth

      1. Take the headset out of the charger and turn it off.
      2. Wear the headset and press and hold (5 secs) the answer/end button until you hear the pairing instructions.
      3. Follow the voice-guided pairing instructions to pair to your Bluetooth device.
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  • Wear

    • Over/in ear

      Wear the Jabra Stone on the right ear and enjoy the comfort.
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  • Use

    • Power On/off

      On: Push the headset out of the charger by pressing on the backside.
      Off: Insert the headset into the charger.
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    • Answer/end call

      In this section we show you how to answer a call.
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    • Volume control

      In this section we show you how to use the volume.
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    • Redial

      Double tap the Answer/end button
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    • End or reject call

      Double tap the Answer/end button
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Video tutorials
Video tutorials

How to connect (pair) Jabra Stone2 to a mobile device

Watch the “Hands-on with Jabra Support” tutorial video. In this video, we will show you how to connect (pair) your Jabra Stone2 to a mobile device. Video in English

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There is no troubleshooting available for this product
Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • Why can I use my Jabra headset for phone calls but not hear music through it?

    Verify that your mobile phone supports the A2DP Bluetooth profile. Also, verify in the Bluetooth settings that the headset is selected for media streaming.

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  • How do I pair my Jabra Stone2 with my mobile phone?

    The first time you turn on your Jabra Stone2, it is ready to pair with your mobile phone. Follow the voice-guided instructions to pair.

    To pair with a new or second mobile phone, follow these steps:

    1. Enable Bluetooth on your mobile phone.
    2. Remove the Jabra Stone2 from the charging unit, and turn the headset off by pressing and holding (3 seconds) the Answer/end button.
    3. Press and hold (5 seconds) the Answer/end button until the light flashes blue.
    4. Follow the voice-guided instructions to pair with your mobile phone. Enter "0000" (4 zeros) if you are asked for a pin code.

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  • How do I obtain accessories for my Jabra device?

    You can order accessories and parts on the Jabra Accessories page. Enter the name of your Jabra device in the search field (for example, Jabra Revo Wireless), and then browse the available accessories and parts.

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  • Can I use my headset while it is charging?

    For safety reasons, you should not use your headset while it is charging. Allow it to charge fully, disconnect it from the charger, and then your headset is ready for use.

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  • What is the Audio Video Remote Control Profile (AVRCP)?

    AVRCP provides a headset with the capabilities to:

    • Play music
    • Pause music
    • Stop music
    • Skip to the next or previous track

    Note: The mobile phone that is paired with the headset must also support the same Bluetooth profile. Some headsets do not have buttons to support all features.

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FAQ - all questions

  • Pairing with Bluetooth

    • How do I pair my Jabra Stone2 with my mobile phone?

      The first time you turn on your Jabra Stone2, it is ready to pair with your mobile phone. Follow the voice-guided instructions to pair.

      To pair with a new or second mobile phone, follow these steps:

      1. Enable Bluetooth on your mobile phone.
      2. Remove the Jabra Stone2 from the charging unit, and turn the headset off by pressing and holding (3 seconds) the Answer/end button.
      3. Press and hold (5 seconds) the Answer/end button until the light flashes blue.
      4. Follow the voice-guided instructions to pair with your mobile phone. Enter "0000" (4 zeros) if you are asked for a pin code.

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  • Audio

    • Why can I use my Jabra headset for phone calls but not hear music through it?

      Verify that your mobile phone supports the A2DP Bluetooth profile. Also, verify in the Bluetooth settings that the headset is selected for media streaming.

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    • Why does my Jabra headset not announce the caller's name during incoming calls?

      Make sure that your phone supports the Bluetooth phonebook access profile (PBAP) and that the name of the caller is stored in your phone book.

      Note that on some mobile phones, a warning message about access to the phone book appears in the top left corner. You must select this message and then agree to the connection in order for the caller ID feature to function properly.

      See the following prerequisites:

      • Your mobile phone supports the Bluetooth Phone Book Access Profile (PBAP).
      • During pairing, you must have allowed access to your phone book.
      • The calling number must be associated with a stored contact in the phone book.
      • The incoming call is not from an unknown, unlisted, or blocked caller.

      Note: Japanese only supports number readout. Chinese is supported only in Chinese Simplified.

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    • Why do I hear static noise?

      Bluetooth is a radio technology, so it is sensitive to objects that are placed between paired devices and can block radio signals. To avoid poor sound quality, it is recommended that the distance between paired devices does not exceed 33 feet (10m), and that objects placed between the devices is avoided.

      The following are examples of objects that can block radio signals:

      • Walls
      • Doors
      • Windows
      • Environments with massive presence of Wi-Fi

      Low battery capacity in the Jabra headset and mobile phone may also affect the range.

      Note: Some Jabra headsets support a longer range, but are dependent on the mobile phone that it is paired with.

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    • Why do I hear static on my Jabra Bluetooth headset?

      All wireless devices may be susceptible to interference which may affect performance. To eliminate static, try the following steps:

      1. Keep the headset on the same side of your body as your mobile phone.
      2. Avoid placing your mobile phone in a back pocket.
      3. Make sure there is a direct line of sight between your headset and phone. The Bluetooth signal may have difficulty transmitting through walls and other objects. Static or interference is sometimes environmental and can be caused by for example, computers, microwave ovens, and Wi-Fi.

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  • Features

    • Can I change the language used for voice guidance and voice commands in the headset?

      Yes, the voice guidance and voice commands used in the headset are available in several languages. You can download the available language packs from the support page for the product.

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  • Accessories

    • How do I obtain accessories for my Jabra device?

      You can order accessories and parts on the Jabra Accessories page. Enter the name of your Jabra device in the search field (for example, Jabra Revo Wireless), and then browse the available accessories and parts.

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  • Technical Information

    • Can I use my headset while it is charging?

      For safety reasons, you should not use your headset while it is charging. Allow it to charge fully, disconnect it from the charger, and then your headset is ready for use.

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    • What is the Audio Video Remote Control Profile (AVRCP)?

      AVRCP provides a headset with the capabilities to:

      • Play music
      • Pause music
      • Stop music
      • Skip to the next or previous track

      Note: The mobile phone that is paired with the headset must also support the same Bluetooth profile. Some headsets do not have buttons to support all features.

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    • Best practices for rechargeable batteries

      These guidelines apply to the use of batteries in general, and do not apply specifically to their use with Jabra headsets. To preserve and store rechargeable batteries, use the following guidelines:

      • Avoid placing batteries in direct sunlight.
      • Avoid placing batteries in extreme cold.
      • Do not store batteries for extended periods without recharging them, around every 3 months for most products.

      If you handle or store rechargeable batteries incorrectly, their lifetime may be reduced.

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Download area
Download area

Windows

File description Language or Region Release date Version File size Release notes
Firmware 11/19/2013 1.62 2,9 MB Download
  • Performance improvements
  • Language support with this release
Chinese
English
French
German
Italian
Japanese
Polish
Russian
  • Bug fixes

Manuals

Documentation for download Language or Region File format File size
Declaration of Conformity English PDF 78,7 KB Download
User Manual PDF 1,4 MB Download