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Video tutorials
Video tutorials

How to connect (pair) Jabra Supreme to a mobile device

Watch the “Hands-on with Jabra Support” tutorial video. In this video, we will show you how to connect (pair) your Jabra Supreme to a mobile device. Video in English

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How to setup and use Jabra Supreme UC headset with LINK 360.

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to setup and use your Jabra Supreme UC softphone, including controlling functionalities such as answer, mute, volume control, and end calls.

Prerequisite:
Install Jabra PC Suite.

Video in English

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How to setup and use Jabra Supreme UC headset

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to setup and use your Jabra Supreme, including controlling functionalities such as answer, mute, volume control, and end calls.

Video in English

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There is no troubleshooting available for this product
Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • What is the difference between the standard UC models and the models that are certified for Microsoft Skype for Business?

    ​The models that are certified for Microsoft Skype for Business (Lync), support Microsoft Skype for Business in Plug and Play mode. These models support features to answer and end calls, adjust volume, and mute.

    If you are not using Microsoft Skype for Business, use the standard UC model.

    To set up features for remote call control and presence status, install Jabra Direct.

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  • Why can I use my Jabra headset for phone calls but not hear music through it?

    Verify that your mobile phone supports the A2DP Bluetooth profile. Also, verify in the Bluetooth settings that the headset is selected for media streaming.

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  • How do I pair my Jabra Supreme with my mobile phone?

    The first time you turn on your Jabra Supreme, it is ready to pair with your mobile phone. Follow the voice-guided instructions to pair.

    To pair with a new or second mobile phone, follow these steps:

    1. Enable Bluetooth on your mobile phone.
    2. Turn off the Jabra Supreme by closing the boom arm.
    3. Press and hold the Answer/end button while simultaneously opening the boom arm. Release the Answer/end button when the light flashes blue.
    4. Follow the voice-guided instructions to pair with your mobile phone. Enter "0000" (4 zeros) if you are asked for a pin code.

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  • How do I reset my Jabra Supreme?

    When you reset your Jabra Supreme, the list of devices that have been paired with it is cleared. Follow these steps to reset:

    1. Turn on your Jabra Supreme by flipping the boom arm to the ”on” position.
    2. Simultaneously press and hold (5 seconds) the Answer/end button and the Volume up button until the battery and Bluetooth lights flash.



    3. Turn off your Jabra Supreme by flipping the boom arm to “off” position. Your Jabra Supreme is now reset. When you turn it on again, it will be ready to pair.

    Note: When your Jabra Supreme has been reset, you will need to re-pair it with your mobile phone. Remember to delete the previous pairing before you re-pair.

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  • How do I obtain accessories for my Jabra device?

    You can order accessories and parts on the Jabra Accessories page. Enter the name of your Jabra device in the search field (for example, Jabra Revo Wireless), and then browse the available accessories and parts.

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FAQ - all questions

  • Pairing with Bluetooth

    • How do I pair my Jabra Supreme with my mobile phone?

      The first time you turn on your Jabra Supreme, it is ready to pair with your mobile phone. Follow the voice-guided instructions to pair.

      To pair with a new or second mobile phone, follow these steps:

      1. Enable Bluetooth on your mobile phone.
      2. Turn off the Jabra Supreme by closing the boom arm.
      3. Press and hold the Answer/end button while simultaneously opening the boom arm. Release the Answer/end button when the light flashes blue.
      4. Follow the voice-guided instructions to pair with your mobile phone. Enter "0000" (4 zeros) if you are asked for a pin code.

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  • Audio

    • Why can I use my Jabra headset for phone calls but not hear music through it?

      Verify that your mobile phone supports the A2DP Bluetooth profile. Also, verify in the Bluetooth settings that the headset is selected for media streaming.

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    • Why does my Jabra headset not announce the caller's name during incoming calls?

      Make sure that your phone supports the Bluetooth phonebook access profile (PBAP) and that the name of the caller is stored in your phone book.

      Note that on some mobile phones, a warning message about access to the phone book appears in the top left corner. You must select this message and then agree to the connection in order for the caller ID feature to function properly.

      See the following prerequisites:

      • Your mobile phone supports the Bluetooth Phone Book Access Profile (PBAP).
      • During pairing, you must have allowed access to your phone book.
      • The calling number must be associated with a stored contact in the phone book.
      • The incoming call is not from an unknown, unlisted, or blocked caller.

      Note: Japanese only supports number readout. Chinese is supported only in Chinese Simplified.

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    • Why do I hear static noise?

      Bluetooth is a radio technology, so it is sensitive to objects that are placed between paired devices and can block radio signals. To avoid poor sound quality, it is recommended that the distance between paired devices does not exceed 33 feet (10m), and that objects placed between the devices is avoided.

      The following are examples of objects that can block radio signals:

      • Walls
      • Doors
      • Windows
      • Environments with massive presence of Wi-Fi

      Low battery capacity in the Jabra headset and mobile phone may also affect the range.

      Note: Some Jabra headsets support a longer range, but are dependent on the mobile phone that it is paired with.

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    • Why do I hear static on my Jabra Bluetooth headset?

      All wireless devices may be susceptible to interference which may affect performance. To eliminate static, try the following steps:

      1. Keep the headset on the same side of your body as your mobile phone.
      2. Avoid placing your mobile phone in a back pocket.
      3. Make sure there is a direct line of sight between your headset and phone. The Bluetooth signal may have difficulty transmitting through walls and other objects. Static or interference is sometimes environmental and can be caused by for example, computers, microwave ovens, and Wi-Fi.

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  • Features

    • How do I reset my Jabra Supreme?

      When you reset your Jabra Supreme, the list of devices that have been paired with it is cleared. Follow these steps to reset:

      1. Turn on your Jabra Supreme by flipping the boom arm to the ”on” position.
      2. Simultaneously press and hold (5 seconds) the Answer/end button and the Volume up button until the battery and Bluetooth lights flash.



      3. Turn off your Jabra Supreme by flipping the boom arm to “off” position. Your Jabra Supreme is now reset. When you turn it on again, it will be ready to pair.

      Note: When your Jabra Supreme has been reset, you will need to re-pair it with your mobile phone. Remember to delete the previous pairing before you re-pair.

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    • Why am I unable to use my Jabra device to control calls on my softphone?

      Prerequisites

      To use your Jabra device to control calls on your softphone, download and install Jabra Direct, and then personalize the settings. If these features do not work with Skype for Business, make sure to first accept the integration with Jabra Direct.

      Note: You can verify the softphone models that are supported on the Jabra Direct product page at www.jabra.com/direct.

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  • Accessories

    • How do I obtain accessories for my Jabra device?

      You can order accessories and parts on the Jabra Accessories page. Enter the name of your Jabra device in the search field (for example, Jabra Revo Wireless), and then browse the available accessories and parts.

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  • Technical Information

    • What is the Audio Video Remote Control Profile (AVRCP)?

      AVRCP provides a headset with the capabilities to:

      • Play music
      • Pause music
      • Stop music
      • Skip to the next or previous track

      Note: The mobile phone that is paired with the headset must also support the same Bluetooth profile. Some headsets do not have buttons to support all features.

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    • What is Advanced Audio Distribution Profile (A2DP)?

      Advanced Audio Distribution Profile (A2DP) is a Bluetooth profile that enables multimedia audio communication, such as music, between a Jabra headset and a supported Bluetooth device. A2DP is used in selected Jabra headsets.

      Note: A2DP is not supported by all Bluetooth devices. Check the user manual of your Bluetooth device.

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    • What is PBAP (Phone Book Access Profile)?

      Phone Book Access Profile (PBAP) enables a Jabra headset to access the phone book of a paired mobile phone, and announce the name of an incoming caller. It is similar to caller ID which announces the number of an incoming caller.

      To use the PBAP function, the following prerequisites must be met:

      • Your mobile phone must support PBAP.
      • When you pair your Jabra headset with your mobile phone, you must allow access to your phone book.
      • The number of the incoming call must be associated with a contact that is stored in the phone book.
      • The incoming call is not from an unknown, unlisted, or blocked caller.

      Note: PBAP in Japanese language only supports number readout. PBAP in Chinese language is supported only in Chinese Simplified.

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    • Best practices for rechargeable batteries

      These guidelines apply to the use of batteries in general, and do not apply specifically to their use with Jabra headsets. To preserve and store rechargeable batteries, use the following guidelines:

      • Avoid placing batteries in direct sunlight.
      • Avoid placing batteries in extreme cold.
      • Do not store batteries for extended periods without recharging them, around every 3 months for most products.

      If you handle or store rechargeable batteries incorrectly, their lifetime may be reduced.

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  • Other

    • What is the difference between the standard UC models and the models that are certified for Microsoft Skype for Business?

      ​The models that are certified for Microsoft Skype for Business (Lync), support Microsoft Skype for Business in Plug and Play mode. These models support features to answer and end calls, adjust volume, and mute.

      If you are not using Microsoft Skype for Business, use the standard UC model.

      To set up features for remote call control and presence status, install Jabra Direct.

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    • Can I use my headset while it is charging?

      For safety reasons, you should not use your headset while it is charging. Allow it to charge fully, disconnect it from the charger, and then your headset is ready for use.

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    • Can I change the language used for voice guidance and voice commands in the headset?

      Yes, the voice guidance and voice commands used in the headset are available in several languages. You can download the available language packs from the support page for the product.

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Download area
Download area

Mac

File description Language or Region Release date Version File size Release notes
Jabra Suite for Mac English 10/1/2015 2.5 19 MB Download

Integration for:

  • CounterPath Bria (for full Remote Call Control from Jabra audio devices)

New features and enhancements:

  • Jabra Speak 810 - product support for Remote Call Control integration and Firmware Updater
  • Full management of Bluetooth connections for Jabra Bluetooth devices (search for, pair with and connect to Jabra USB dongle LINK 360)
  • Various stability and performance improvements
System requirements & Compatibility:
See Jabra Suite for Mac Datasheet

Windows

File description Language or Region Release date Version File size Release notes
Firmware English 7/22/2015 4.29 10,8 MB Download

Maintenance to improve quality

Before starting the update procedure, please download the latest Jabra Direct release.

IMPORTANT!
Please know that the headset needs to be connected directly to the PC via an USB port to enable the update option.
Firmware for dongle General 3/18/2015 1.24 2,6 MB Download
Minor update.

Manuals

Documentation for download Language or Region File format File size
Datasheet PDF 1,8 MB Download
Declaration of Conformity English PDF 74,6 KB Download
Technical Specification English PDF 424,2 KB Download
User Manual PDF 389,6 KB Download