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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • Can I use my Jabra device with my iPhone?

    You can use your Jabra device with your Apple iPhone, but please note that while the Jabra device is compatible for iPhone telephone applications, music applications may not perform correctly, e.g. Play/Pause, Skip Next/Previous, Volume Up/Down, etc.

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  • Can my Jabra headset work with other Bluetooth equipment?

    The headset is designed to work with Bluetooth mobile phones. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1.1 or higher and support a headset and /or hands-free profile.

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  • I am unable to take any calls when my headset is charging.

    The headset cannot be used while charging for safety reasons. Please allow the headset to charge fully then disconnect it from the charger and it will be ready for use.

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  • I cannot hear anything in my headset.

    Please try the following steps:  

    1. Increase the volume in the headset.
    2. Ensure that the headset is paired to a device.
    3. Ensure your phone is connected to the headset by tapping the answer/end button.

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  • I hear crackling noises

    A Bluetooth is a radio technology, which means it is sensitive
    to objects between connected devices. To avoid crackling noises
    it is recommended a distance of no more than 33 feet (10 meters) with
    no major objects in-between.

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FAQ - all questions

  • Audio

    • I cannot hear anything in my headset.

      Please try the following steps:  

      1. Increase the volume in the headset.
      2. Ensure that the headset is paired to a device.
      3. Ensure your phone is connected to the headset by tapping the answer/end button.

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    • I hear crackling noises

      A Bluetooth is a radio technology, which means it is sensitive
      to objects between connected devices. To avoid crackling noises
      it is recommended a distance of no more than 33 feet (10 meters) with
      no major objects in-between.

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      Thank you for your feedback

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  • Compatibility

    • Can I use my Jabra device with my iPhone?

      You can use your Jabra device with your Apple iPhone, but please note that while the Jabra device is compatible for iPhone telephone applications, music applications may not perform correctly, e.g. Play/Pause, Skip Next/Previous, Volume Up/Down, etc.

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    • Can my Jabra headset work with other Bluetooth equipment?

      The headset is designed to work with Bluetooth mobile phones. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1.1 or higher and support a headset and /or hands-free profile.

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    • Is it better to use a headset that is the same brand as my phone?

      No, Bluetooth is an open standard and as such you can use any headset with your mobile phone. There is no need for your headset to be the same brand as your mobile phone.

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  • Features

    • How can I use the Multiuse feature on my Jabra Mulitiuse enabled headset?

      Multiuse functionality enables you to be connected to two different devices at the same time (e.g. a mobile phone and a PC). For example you can use the same headset for both listening to music from your mobile phone and for Internet telephony (e.g. Skype or Google Talk) at the same time.

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  • Installation

    • What is the pass code or PIN for pairing my Jabra device?

      The pass code or PIN is 0000 (four zeros)

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    • Can I save my favorite FM channel on my Jabra Tag?

      The Jabra Tag can store up to 3 FM channels.

      1. Tap the FM button to enter FM radio mode.

      2. Tap the Forward or Back button to search for an available FM channel.

      3. To save the desired FM channel, double tap the FM button.

      4. To skip between saved FM channels, press and hold the FM button until you hear two beeps.

       

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  • Other

    • I am unable to take any calls when my headset is charging.

      The headset cannot be used while charging for safety reasons. Please allow the headset to charge fully then disconnect it from the charger and it will be ready for use.

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Download area
Download area

Manuals

Documentation for download Language File format File size
Declaration of Conformity English PDF 126,6 KB Download
Technical Specification English PDF 440,7 KB Download
User Manual PDF 1,2 MB Download
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