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In this video we would like to show you how to make a Jabra headset the default audio device in Avaya Scopia. Video in English
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In this video we will demonstrate it with a Jabra PRO 9470, and Cisco Jabber for Windows client and show features like, answering and ending calls, putting calls on hold, and muting.
Video in English
Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how install firmware updates for Jabra USB devices, such as: Jabra PRO™ 930, Jabra PRO™ 9400, Jabra GO™ 6470, Jabra UC Voice series, Jabra GN2000 USB, Jabra BIZ 2400 USB, Jabra SPEAK 410, etc.
Make sure you have selected the headset as an audio device in the appropriate control panel on your PC and also in the software you are using.
The MS Lync models have buttons that are programmed to support Microsoft Lync. They feature a special hook button that interacts with the Microsoft Lync software, making it possible to exploit these functionalities to the full. A MS Lync model can be used in conjunction with other software as well as for conventional headset use, but the hook button will not be operational.
Wideband audio (also known as HD voice) is an audio technology used in the telephony industry. According to the TIA (Telecommunications Industry Association), wideband is defined as a frequency range of 150-6800 Hz.
A headset with wideband sound delivers sound clarity that surpasses that of a traditional phone network. Two users on a wideband-enabled network, as long as they are equipped with wideband-ready end-devices, will notice the difference immediately: during a conversation, they experience a sound quality similar to one they would experience if they were standing in the same room. A call is not truly wideband unless it is carried wideband end-to-end across the entire call path.
Your Jabra device is compatible with all leading brands of Unified Communications systems and VoIP clients, e.g. Microsoft ® Lync™, Microsoft ® Office Communicator, Cisco, Avaya, etc. For more detailed information, please refer to our Jabra Softphone Guide below.
The Jabra UC VOICE 150 and Jabra UC VOICE 250 work on PCs. Mac is not supported.
The Jabra UC VOICE 550 and Jabra UC VOICE 750 work with both PCs and Mac as audio devices. Simply plug it into the USB port on the computer and the headset is ready for use.
If you have difficulty in hearing the person on the other end of the line then try turning up the volume on the call-control unit. If the problem persists, you should consider switching from a mono to a duo headset.
Occasionally you may experience audio and USB problems on a computer with Windows 7.
As our first recommendation, please ensure you have installed Service pack 1. If not, please
click here to download and install Service Pack 1.
In case your problems persist, please install one or more of the updates listed below starting from the top.
Yes, Jabra UC VOICE headsets work as audio devices. Jabra UC VOICE 150 and Jabra UC VOICE 250 do not work on Mac.
It is possible to receive calls on either or both softphones, but to place a new call you need to select a preferred softphone. You can do this with Jabra PC Suite:
Please follow these steps:
Version A is used to identify the different versions of the Jabra UCV series.
The A versions have Dual HID support.
1. To see if your UCV headset is a version “A” you need to take a look at the backside of the call-control unit.
2. Jabra UC Voice 250a illustrated
Note: Placement is the same on all headset in the UC Voice series.
3. If there is printed “Ver.:A” on the call-control unit, here on the picture marked with an green arrow. You will have a version “A” Jabra UCV headset
To use the enhanced calling functions in the headset, you need to have Jabra PC Suite installed and running on your PC. We recommend you to download the latest release of Jabra PC Suite.
Download the latest release of Jabra PC Suite
The Jabra UC VOICE duo variants (Jabra UC VOICE 150, Jabra UC VOICE 550 and Jabra UC VOICE 750) have stereo sound.
The Jabra UC VOICE 250 headset comes in mono version only.
You can adjust the sidetone if you experience echo.
1. Open the Windows Control Panel
2. Open Sound
3. Click on the headset you want to adjust the sidetone on
a. Click on Properties
4. Click the Levels tab
5. Adjust the sidetone to the desired level and Click OK
Note for Jabra Evolve 80 series and Jabra Evolve 40 series: the headset needs to be connected by USB via the supplied controller (e.g. Jabra Evolve Link).If using the Jack plug directly in the computer it is not possible to adjust the sidetone.
Last updated: 12-09-14
1. Open Jabra PC Suite.
2. Click on the softphone tab
3. Under Target softphone for outgoing calls, select the desired softphone.
4. Click Apply and then OK
If using Cisco Jabber below version 9.6, Jabra software is needed to have call control.
Cisco needs to be selected as the default Softphone in the Jabra software.
Choose either Cisco or Standard softphone.
It is recommended to install Jabra software after the Cisco Jabber client is installed.
1. Install Jabra software.
2. Open Cisco Jabber.
3. Click on File and choose Options.
4. Click on Audio.
5. Set the Jabra headset as the default audio device for Speaker, Microphone and Ringer/Alerts. Click Apply and OK.
All you have to do is plug it into the USB port of the computer and it is ready for use. The Jabra UC VOICE 550 and Jabra UC VOICE 750 can be connected to a computer or an IP desk phone.
The Jabra UC VOICE 150 and Jabra UC VOICE 250 can be connected to a PC, but are not compatible with an IP desk phone.
To get full call control you must have the latest version of Jabra PC Suite installed.
Download and install Jabra PC Suite
2. Click on the Softphone (PC) tab.
3. Make sure your screen is in Advanced View.
4. Select the appropriate softphone from the list under Target Softphone for Outoing Calls.
5. Click Apply.
3. Under softphone/vendor name choose the softphone that applies to you.
Firmware updates usually improve performance and sometimes add new functionalities to your device. To update the firmware:
Launch Jabra Firmware Updater installed with Jabra PC Suite, and follow the Firmware Updater wizard.
You can also check for updates via Jabra Control Center > Help > Check for Updates.
Download the latest release of Jabra PC Suite
The Jabra UC VOICE headsets offer far superior audio quality compared to standard computer microphones or speakers. The call-control unit featuring Answer/End, Mute and Volume +/- buttons will optimize the user experience instantly.
Jabra provides a 2-year warranty on all Jabra UC VOICE headsets.
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