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Video tutorials
Video tutorials

How to install firmware updates for Jabra USB devices

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how install firmware updates for Jabra USB devices, such as: Jabra PRO™ 930, Jabra PRO™ 9400, Jabra GO™ 6470, Jabra UC Voice series, Jabra GN2000 USB, Jabra BIZ 2400 USB, Jabra SPEAK 410, etc.

Video in English

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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • I cannot hear anything in my Jabra UC VOICE

    ​Make sure you have selected the headset as an audio device in the appropriate control panel on your PC and also in the software you are using.

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  • What is the difference between the Microsoft Lync models and the standard models?

    ​The MS Lync models have buttons that are programmed to support Microsoft Lync. They feature a special hook button that interacts with the Microsoft Lync software, making it possible to exploit these functionalities to the full. A MS Lync model can be used in conjunction with other software as well as for conventional headset use, but the hook button will not be operational.

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  • What is "Wideband" audio?

    Wideband audio (also known as HD voice) is an audio technology used in the telephony industry. According to the TIA (Telecommunications Industry Association), wideband is defined as a frequency range of 150-6800 Hz.

    A headset with wideband sound delivers sound clarity that surpasses that of a traditional phone network. Two users on a wideband-enabled network, as long as they are equipped with wideband-ready end-devices, will notice the difference immediately: during a conversation, they experience a sound quality similar to one they would experience if they were standing in the same room. A call is not truly wideband unless it is carried wideband end-to-end across the entire call path.

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  • Do I need to install Jabra PC Suite in order to use my Jabra UC VOICE headset?

    ​If the Jabra UC VOICE headset does not have full functionality with your softphone, downloading the respective driver via the Jabra PC Suite will help in establishing complete integration.

    In addition the Jabra PC Suite (JPCS) offers the following advantages:

    1. Manage and configure your Jabra headset from your PC
    2. Update your Jabra solution for free with the latest firmware (typically includes new or improved functionality and error fixes)
    3. Mass deployment (simple rollout of JPCS elements via MSI files plus easy, low-level configuration of JPCS components).

    Special plug-and-play versions of Jabra UC VOICE headsets with integrated controls for MS Lync are available.  

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  • What are the voice applications my Jabra device supports?

    Your ​Jabra device is compatible with all leading brands of Unified Communications systems and VoIP clients, e.g. Microsoft ® Lync™, Microsoft ® Office Communicator, Cisco, Avaya, etc. For more detailed information, please refer to our Jabra Softphone Guide below.

    Download PDF

     

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FAQ - all questions

  • Audio

    • I cannot hear anything in my Jabra UC VOICE

      ​Make sure you have selected the headset as an audio device in the appropriate control panel on your PC and also in the software you are using.

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    • What to do if I have a hard time hearing the person on the other end of the line when I use my Jabra UC VOICE?

      If you have difficulty in hearing the person on the other end of the line then try turning up the volume on the call-control unit. If the problem persists, you should consider switching from a mono to a duo headset.

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    • How to solve audio problems with my headset on Windows 7?

      Occasionally you may experience audio and USB problems on a computer with Windows 7.

      As our first recommendation, please ensure you have installed Service pack 1. If not, please
      click here to download and install Service Pack 1.

      In case your problems persist, please install one or more of the updates listed below starting from the top.

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  • Compatibility

    • What are the voice applications my Jabra device supports?

      Your ​Jabra device is compatible with all leading brands of Unified Communications systems and VoIP clients, e.g. Microsoft ® Lync™, Microsoft ® Office Communicator, Cisco, Avaya, etc. For more detailed information, please refer to our Jabra Softphone Guide below.

      Download PDF

       

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    • Do Jabra UC VOICE headsets work with Skype?

      ​Yes, Jabra UC VOICE headsets are Skype compatible. The call-control unit functions with this application (Skype version 3.2. and above).

      For full compatibility it is advised to download the Skype driver via Jabra PC Suite.

      Download the latest release of Jabra PC Suite

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    • Do Jabra UC VOICE headsets work with all computers?

      ​The Jabra UC VOICE 150 and Jabra UC VOICE 250 work on PCs. Mac is not supported. The Jabra UC VOICE 550 and Jabra UC VOICE 750 work with both PCs and Mac as audio devices. Simply plug it into the USB port on the computer and the headset is ready for use.

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    • Do the Jabra UC VOICE headsets work with voice applications other than the officially supported ones?

      ​Yes, Jabra UC VOICE headsets work as audio devices. Jabra UC VOICE 150 and Jabra UC VOICE 250 do not work on Mac.

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    • Can my headset handle two softphones simultaneously?

      Yes, your Jabra UC VOICE headset supports dual softphone’s if it is a version “A”.
      To find out of if your headset is a version “A” please follow the guide below.

      Remember if you want dual softphone compatibility, the softphones must be supported by Jabra PC Suite, and Jabra PC Suite must be installed.

      Download and install Jabra PC Suite

      1. To see if your UCV headset is a version “A” you need to take a look at the backside of the call-control unit.

      Jabra UC Voice 750a series illustrated.

      Note: Placement is the same on all headset in the UC Voice series.

      2. If there is printed “Ver.:A” on the call-control unit, here on the picture marked with an green arrow. You will have a version “A” Jabra UCV headset.

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    • How can I see if my Jabra UCV headset is a version “A”?

      Version A is used to identify the different versions of the Jabra UCV series.
      The A versions have Dual HID support.
      1. To see if your UCV headset is a version “A” you need to take a look at the backside of the call-control unit.
      2. Jabra UC Voice 250a illustrated




         

      Note: Placement is the same on all headset in the UC Voice series.
      3. If there is printed “Ver.:A” on the call-control unit, here on the picture marked with an green arrow. You will have a version “A” Jabra UCV headset

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    • How do I choose which softphone will be used by the headset if I have both Microsoft Lync and Cisco IP Communicator installed?

      It is possible to receive calls on either or both softphones, but to place a new call you need to select a preferred softphone.  You can do this with Jabra PC Suite:

      Please follow these steps:

      1.    Open Jabra Control Center
      2.    Under the View menu, select Advanced View

       

      3.    Click on the Softphone tab
      4.    Choose the preferred softphone for outgoing calls (choose Softphones supported by Jabra PC Suite to select the Cisco IP Communicator softphone or Microsoft to select Lync as your preferred softphone)

      Jabra Biz 2300 illustrated:


      Jabra Pro 930 illustrated:

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  • Features

    • Does the Jabra UC VOICE series support stereo?

      The ​Jabra UC VOICE duo variants (Jabra UC VOICE 150, Jabra UC VOICE 550 and Jabra UC VOICE 750) have stereo sound.

      The Jabra UC VOICE 250 headset comes in mono version only.

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    • I can hear myself while talking when using my headset can this be adjusted?

      You can adjust the sidetone if you experience echo.
      1. Open the Windows Control Panel
      2. Open Sound
      3. Click on the headset you want to adjust the sidetone on
        a. Click on Properties



      4. Click the Levels tab
      5. Adjust the sidetone to the desired level and Click OK



      Note for Jabra Evolve 80 series and Jabra Evolve 40 series: the headset needs to be connected by USB via the supplied controller (e.g. Jabra Evolve Link).If using the Jack plug directly in the computer it is not possible to adjust the sidetone.

      Last updated: 12-09-14

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  • Installation

    • Do I need to install Jabra PC Suite in order to use my Jabra UC VOICE headset?

      ​If the Jabra UC VOICE headset does not have full functionality with your softphone, downloading the respective driver via the Jabra PC Suite will help in establishing complete integration.

      In addition the Jabra PC Suite (JPCS) offers the following advantages:

      1. Manage and configure your Jabra headset from your PC
      2. Update your Jabra solution for free with the latest firmware (typically includes new or improved functionality and error fixes)
      3. Mass deployment (simple rollout of JPCS elements via MSI files plus easy, low-level configuration of JPCS components).

      Special plug-and-play versions of Jabra UC VOICE headsets with integrated controls for MS Lync are available.  

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    • How do I connect my Jabra UC VOICE headset to a computer or IP desk phone?

      All you have to do is plug it into the USB port of the computer and it is ready for use. The Jabra UC VOICE 550 and Jabra UC VOICE 750 can be connected to a computer or an IP desk phone.

      The Jabra UC VOICE 150 and Jabra UC VOICE 250 can be connected to a PC, but are not compatible with an IP desk phone.

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    • Why isn’t my MS Lync optimized headset default in Windows?

      Although your product is optimized for MS Lync, it is not able to make your Jabra device the default audio device in Windows automatically.

      Check your audio settings in Windows.

      Windows XP SP3:


      1. Click on the Start Button.

      2. Click on Control Panel.

      3. Click on Sounds, Speech and Audio Devices (This applies if sorted by category, if sorted by classic view, Click on Sounds and Audio Devices and go to step 5.

      4. Click on Sounds and Audio Device.

      5. If the Jabra device is not chosen as default device, on the voice tab, choose it in both Voice playback and Voice recording then click on Apply and OK.

       Windows 7:

      1. Click on the Start Button.

      2. Click on Control Panel.

      3. Click on Hardware and Sound (This applies if sorted by category, if sorted by icons, Click on Sound and go to step 5).

      4. Click on Sound.

      5. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default.


      6. Do the following on the Recording tab.

      7. Click Apply and OK.


      Windows 8:

      1. On the home screen, type “sound” and click/tap on Settings.

      2. Click on sound.
      3. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default.

      4. Do the following on the Recording tab.

      5. Click Apply and OK.

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    • How do I make my softphone default in Jabra PC Suite?

      To get full call control you must have the latest version of Jabra PC Suite installed.

      Download and install Jabra PC Suite 

      1. Open Jabra PC Suite.

      2. Click on the Softphone (PC) tab.

      3. Make sure your screen is in Advanced View.

      4. Select the appropriate softphone from the list under Target Softphone for Outoing Calls.

      5. Click Apply.


      3. Under softphone/vendor name choose the softphone that applies to you.


      4. Click Apply and then OK

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  • Technologies

    • What is "Wideband" audio?

      Wideband audio (also known as HD voice) is an audio technology used in the telephony industry. According to the TIA (Telecommunications Industry Association), wideband is defined as a frequency range of 150-6800 Hz.

      A headset with wideband sound delivers sound clarity that surpasses that of a traditional phone network. Two users on a wideband-enabled network, as long as they are equipped with wideband-ready end-devices, will notice the difference immediately: during a conversation, they experience a sound quality similar to one they would experience if they were standing in the same room. A call is not truly wideband unless it is carried wideband end-to-end across the entire call path.

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    • Why is it important to update headset firmware?

      Firmware updates usually improve performance and sometimes add new functionalities to your device. To update the firmware:
      Launch Jabra Firmware Updater installed with Jabra PC Suite, and follow the Firmware Updater wizard.
      You can also check for updates via Jabra Control Center > Help > Check for Updates.

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  • Other

    • What is the difference between the Microsoft Lync models and the standard models?

      ​The MS Lync models have buttons that are programmed to support Microsoft Lync. They feature a special hook button that interacts with the Microsoft Lync software, making it possible to exploit these functionalities to the full. A MS Lync model can be used in conjunction with other software as well as for conventional headset use, but the hook button will not be operational.

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    • How long is the warranty on the Jabra UC VOICE headsets?

      Jabra provides a 2-year warranty on all Jabra UC VOICE headsets.

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    • What is the difference between Jabra UC VOICE headsets and ordinary computer microphones and speakers?

      The ​Jabra UC VOICE headsets offer far superior audio quality compared to standard computer microphones or speakers. The call-control unit featuring Answer/End, Mute and Volume +/- buttons will optimize the user experience instantly.

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    • How to find the firmware version of my device?

      1. ​Make sure you have the latest Jabra PC Suite.
      2. Then go to Start and open Jabra PC Suite Control Center or right-click on the Jabra PC Suite icon on the right side of the quick-start menu.
      3. Go to the Help function and click on About Jabra.... The firmware version appears.

      Download the latest release of Jabra PC Suite 

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Download area
Download area

Firmware & software (Mac)

File description Language Release date Version File size Release notes
Jabra Suite for Mac English 5/28/2014 2.0 15,7 MB Download

New features and enhancements:

  • New functionality enabling Device Firmware Update for all the following Jabra USB  devices
    Jabra BIZ 2300 & 2400 USB (Mono and Duo), Jabra SPEAK 410 & 450 & 510, Jabra PRO 9400 series, Jabra PRO 900 series, Jabra GO 6400 series, Jabra LINK 180a & 220 & 230 & 260 & 265 & 280 & 350 & 360 & 850, Jabra EHS LINK 14201-30 & -33, Jabra Handset 450, Jabra Dial 550, Jabra UC Voice150a & 250a & 550a & 750a, Jabra Motion & Motion Office and Jabra Supreme.
  • Remote Call Control of softphones now enabled from all of the following Jabra USB devices
    Jabra GN 2000 USB, Jabra BIZ 2300 & 2400 USB (Mono and Duo), Jabra SPEAK 410 & 510, Jabra PRO 9400 series, Jabra PRO 930 & 935, Jabra GO 6400 series, Jabra LINK 260 & 265 & 280 & 350 & 360, Jabra Dial 550, Jabra UC Voice150a & 250a & 550 & 550a & 750 & 750a, Jabra Motion & Motion Office and Jabra Supreme.

System requirements & Compatibility:
See Jabra Suite for Mac Datasheet

Firmware & software (Windows)

File description Language Release date Version File size Release notes
Jabra PC Suite English 10/10/2014 2.15 38,5 MB Download

Improved integration for:

  • Counterpath Bria softphone (driver enhancements and bug fixes)

New features and enhancements:

  • Jabra EVOLVE 20, 40, 65 and 80 product support in Jabra Control Center (EVOLVE 40 and 80 connects via and shows as EVOLVE LINK controller)
  • Jabra LINK 230 and 260 product support in Jabra Control Center
  • Jabra LINK 14201-41 product support in Jabra Firmware Updater (Jabra LINK 14201-41 shows as LINK 14201-33/41)
  • Jabra PC Suite SDK version 1.6 (EVOLVE features supported) (SDK backwards compatibility issues fixed)

System requirements & Compatibility:
See help file in JPCS or Installation guide: http://www.jabra.com/pcsuite

Manuals

Documentation for download Language File format File size
Brochure PDF 1,5 MB Download
Datasheet PDF 1,5 MB Download
Declaration of Conformity English PDF 74,2 KB Download
Quick Start Guide English PDF 829,3 KB Download
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