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Quick Start Guide
Quick Start Guide
  • Discover

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  • Charge

    • Jabra AC adapter

      In this section we show you how to charge your headset with an AC adapter
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  • Connect

    • Bluetooth

      1. Take the headset out of the charger and turn it off.
      2. Wear the headset and press and hold (5 secs) the answer/end button until you hear the pairing instructions.
      3. Follow the voice-guided pairing instructions to pair to your Bluetooth device.
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  • Use

    • Power On/off

      In this section we show you how to Power on your device
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    • Answer/end call

      In this section we show you how to use Answer a call
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    • Volume control

      In this section we show you how to use the volume.
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    • Mute indicator

      In this section we show you how to mute.
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    • End or reject call

      Press and hold the answer/end button, for one second.
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    • Redial

      Double tap the Answer/end button
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Video tutorials
Video tutorials

How to pair Jabra WAVE

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to pair and connect your Jabra WAVE with your mobile phone, for first time and later pairing.

Video in English

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There is no troubleshooting available for this product
Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • How do I pair my Jabra Wave with two mobile phones at the same time?

    To pair your Jabra Wave with two mobile phones, determine  which one will be your primary phone (the one able to receive voice commands from your headset) and which one will be your secondary phone. When pairing, notice that you start with your secondary choice.
    The phone able to use the manual redial feature will be the one last to have made an outgoing a call.



    1. Turn on your Jabra Wave.


    2. Press and hold the answer/end button for approximately 3 seconds until the Bluetooth icon flashes blue.





    3. The headset is now in pairing mode and ready to pair with your secondary mobile phone.

    4. Once you have paired with the first phone, press and hold the Answer/end button for approximately 3 seconds until the Bluetooth icon flashes blue to enter pairing mode again.

    5. Pair with your primary mobile phone.

    6. You have now paired your headset with two mobile phones. Turn off your headset.

    7. Turn your headset on again, and it will connect to both of your phones.


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  • How do I clear (reset) my Jabra Wave pairing list?

    1. Turn on the headset.

    2. Press and hold the Volume down and the Answer/end button simultaneously for 5 seconds until the battery icon and Bluetooth icon flash 5 times.


    3. The Jabra Wave pairing list has now been cleared. Turn off the headset.

    4. When the headset is turned on, it will automatically enter pairing mode.

     

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  • Is my Jabra headset compatible with my mobile phone?

    Jabra headsets and speakerphones follow the Bluetooth standard. Bluetooth devices that follow the standard are compatible. Refer to your mobile phone’s specifications to see, if it meets the Bluetooth standard. Products using different revisions of the Bluetooth standard also work together. 

    Later versions of Bluetooth are backward-compatible with previous versions. Features and specifications of Bluetooth communication will always revert to the older version in use.

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  • Can I use my Jabra device with my iPhone?

    You can use your Jabra device with your Apple iPhone, but please note that while the Jabra device is compatible for iPhone telephone applications, music applications may not perform correctly, e.g. Play/Pause, Skip Next/Previous, Volume Up/Down, etc.

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  • Can my Jabra headset work with other Bluetooth equipment?

    The headset is designed to work with Bluetooth mobile phones. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1.1 or higher and support a headset and /or hands-free profile.

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FAQ - all questions

  • Audio

    • Why can´t I hear the music I have on my phone in my Jabra headset?

      In order to listen to music using Bluetooth, your phone will need to have the Bluetooth music profile A2DP. To check if your phone is equipped with this profile, please check Jabra's Compatibility Guide or contact your service provider for more information.

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    • I cannot hear the phone call in my headset.

      Please try the following steps:

      1. Increase the volume on your headset.
      2. Make sure your phone is connected to the headset by tapping the answer/end button.
      3. Ensure that the headset is paired to your phone.
      4. Make sure your phone is connected to the headset in the phone’s menu or by tapping the answer/end button on the headset.

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    • I cannot hear music in my headset.

      Please try the following steps:

      1. Make sure the headset is connected to your Bluetooth enabled device. You may have been out-of-range (10 metres / 33 feet) of your Bluetooth-enabled device, or the headset might have experienced an ESD (Electrostatic discharge) incident.
      2. Press the answer/end button to re-establish the Bluetooth audio link. Increase the volume on your device.
      3. Make sure that your headset is charged.

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    • I cannot hear anything in my headset.

      Please try the following steps:  

      1. Increase the volume in the headset.
      2. Ensure that the headset is paired to a device.
      3. Ensure your phone is connected to the headset by tapping the answer/end button.

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    • I hear crackling noises

      A Bluetooth is a radio technology, which means it is sensitive
      to objects between connected devices. To avoid crackling noises
      it is recommended a distance of no more than 33 feet (10 meters) with
      no major objects in-between.

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    • Why am I receiving static on my Bluetooth headset?

      All wireless devices may be susceptible to interference, which could affect performance. Please try the following steps:

      1. Keep the headset on the same side of your body as the phone.
      2. Make sure there is a direct line of contact between the headset and your phone. The Bluetooth signal may have difficulty transmitting through walls, buildings or people. Static or interference is sometimes environmental. Interference can be caused by e.g. computers, cordless phones, microwaves etc.  

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  • Compatibility

    • Is my Jabra headset compatible with my mobile phone?

      Jabra headsets and speakerphones follow the Bluetooth standard. Bluetooth devices that follow the standard are compatible. Refer to your mobile phone’s specifications to see, if it meets the Bluetooth standard. Products using different revisions of the Bluetooth standard also work together. 

      Later versions of Bluetooth are backward-compatible with previous versions. Features and specifications of Bluetooth communication will always revert to the older version in use.

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    • Can I use my Jabra device with my iPhone?

      You can use your Jabra device with your Apple iPhone, but please note that while the Jabra device is compatible for iPhone telephone applications, music applications may not perform correctly, e.g. Play/Pause, Skip Next/Previous, Volume Up/Down, etc.

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    • Can my Jabra headset work with other Bluetooth equipment?

      The headset is designed to work with Bluetooth mobile phones. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1.1 or higher and support a headset and /or hands-free profile.

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    • Is it better to use a headset that is the same brand as my phone?

      No, Bluetooth is an open standard and as such you can use any headset with your mobile phone. There is no need for your headset to be the same brand as your mobile phone.

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  • Features

    • How can I use the Multiuse feature on my Jabra Mulitiuse enabled headset?

      Multiuse functionality enables you to be connected to two different devices at the same time (e.g. a mobile phone and a PC). For example you can use the same headset for both listening to music from your mobile phone and for Internet telephony (e.g. Skype or Google Talk) at the same time.

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    • I cannot use "Reject call", "Call on hold", "Redial" or "Voice dialing"

      In order to work these features must be supported on your phone. Please consult your phone’s user manual for details.

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    • How do I know if my Jabra Wave is fully charged?

      When charging, the battery LED will be red. Once the headset is fully charged, the battery LED will be green
      for 5 minutes and then turn off.

      When the headset is turned on and not on a call, press any button on the headset to see the battery status.

      • If the battery LED is green for 3 seconds, there is more than 30 minutes of talk time remaining.
      • If the battery LED is red for 3 seconds, there is less than 30 minutes of talk time remaining

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  • Installation

    • How do I pair my Jabra Wave with two mobile phones at the same time?

      To pair your Jabra Wave with two mobile phones, determine  which one will be your primary phone (the one able to receive voice commands from your headset) and which one will be your secondary phone. When pairing, notice that you start with your secondary choice.
      The phone able to use the manual redial feature will be the one last to have made an outgoing a call.



      1. Turn on your Jabra Wave.


      2. Press and hold the answer/end button for approximately 3 seconds until the Bluetooth icon flashes blue.





      3. The headset is now in pairing mode and ready to pair with your secondary mobile phone.

      4. Once you have paired with the first phone, press and hold the Answer/end button for approximately 3 seconds until the Bluetooth icon flashes blue to enter pairing mode again.

      5. Pair with your primary mobile phone.

      6. You have now paired your headset with two mobile phones. Turn off your headset.

      7. Turn your headset on again, and it will connect to both of your phones.


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    • How do I clear (reset) my Jabra Wave pairing list?

      1. Turn on the headset.

      2. Press and hold the Volume down and the Answer/end button simultaneously for 5 seconds until the battery icon and Bluetooth icon flash 5 times.


      3. The Jabra Wave pairing list has now been cleared. Turn off the headset.

      4. When the headset is turned on, it will automatically enter pairing mode.

       

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    • I have a connection problem with my headset.

      You may have deleted your headset pairing connection in your mobile phone. Follow the pairing instructions (refer to the section in the User Manual).

      You can determine if your headset is connected to a device by looking at the flashes on the headset after tapping the answer/end button. 

      When the headset is on:

      • Very slow, single flashes mean that the headset is connected to a device
      • Slow triple flashes mean that the headset is not currently connected

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    • What is the pass code or PIN for pairing my Jabra device?

      The pass code or PIN is 0000 (four zeros)

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  • Accessories

    • How can I obtain parts and accessories for my Jabra device?

      You can order accessories and parts on the Jabra Accessories page.
      Simply enter the name of your Jabra device in the search field (e.g. Jabra Revo Wireless), and browse the available accessories and parts.

      Jabra Accessories

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  • Technologies

    • Rechargeable battery best practice

      This is best practice for rechargeable batteries in general and is not related specifically to Jabra headsets, but to the technology itself. Below are examples of how to preserve and store are chargeable battery to help ensure a long battery life.

      • Avoid placement in direct sunlight
      • Avoid placement in extreme cold
      • Batteries should not be stored for extended periods without being recharged, we recommend you charge it every 3 months for most products

      If you handle or store your rechargeable battery incorrectly, its lifetime may be reduced.

      Last updated: 01-07-14

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    • What is Advanced Audio Distribution Profile (A2DP)?

      Advanced Audio Distribution Profile (A2DP) is a standard Bluetooth profile in all Jabra devices that enables Bluetooth multimedia audio communication (music) between a Jabra device and a Bluetooth device.

       

      Note: A2DP is not supported by all Bluetooth devices

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  • Other

    • I am unable to take any calls when my headset is charging.

      The headset cannot be used while charging for safety reasons. Please allow the headset to charge fully then disconnect it from the charger and it will be ready for use.

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Download area
Download area

Manuals

Documentation for download Language File format File size
Datasheet PDF 1,6 MB Download
Declaration of Conformity English PDF 75,1 KB Download
Technical Specification English PDF 274,7 KB Download
User Manual PDF 1,1 MB Download