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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • Can the boom arm be rotated all the way round?

    ​The patented FreeSpin boom arm is actually designed so that it can be rotated through more than 360 degrees, with no hindrance. In addition to making the headset more comfortable to use, this helps prevent breakages and damage.

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  • How do I add a speed dial number on my Jabra BIZ 2300 USB?

    To add a speed dial number for the headset, please follow this guide.
    Note: Your softphone application  must support the speed dial function.

    First, make sure that you have the latest version of Jabra PC Suite installed.

    Download Jabra PC Suite

    1. Open Jabra PC Suite.

    2. Go to the Button Configuration tab.

    3. Now choose if you want to access the speed dial number by tapping or pressing a button.

     

    4. In the speed dial number field type the desired number.  

    5. Click Apply and OK.

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  • HOW TO CONNECT AND USE MY JABRA BIZ 2300 USB WITH SKYPE FOR WINDOWS

    | CONNECTION AND CONFIGURATION

    1. Download and install Jabra PC Suite on your computer (required for headset call control).
    2. Plug the USB end of the headset directly into the laptop or desktop computer.
    3. Wait for Windows to install the driver for the headset.
    4. Start up Skype.
    5. In the Skype main window, click Tools and choose Options.

     
    6. Under General, select the Audio settings option.
    7. Next to Microphone, select the Jabra BIZ 2300 USB from the drop down menu.
    8. Next to Speakers, select the Jabra BIZ 2300 USB from the drop down menu.
    9. Next to Ringing, select the Jabra BIZ 2300 USB from the drop down menu.

     

    10.  When you have finished, click Save.

     

    Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

     


    1. Go to Windows Control Panel.
    2. Select Hardware and Sound.
    3. Click Sounds to display the list of playback devices.
    4. Select Speakers from the list and set as the default.
    5. Now your speakers will provide audio for program-related sounds.

     

    USAGE

     

    Receiving a call

     

    You will see a call notification pop-up on your computer screen when you have an incoming call.

     

    Option 1: Press the Answer button on the headset cord to answer the call. 

     

    Option 2: Click Answer on the call notification pop-up on your screen.

     

    Option 3: If you are unavailable, you can click Decline.

     

    Adjust audio:

     

    To increase the listening volume, press on Volume up.

     

    To decrease the listening volume, press on Volume down.

     

    To mute or unmute the microphone, press the Mute button.

     

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    Thank you for your feedback

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  • HOW TO CONNECT AND USE MY JABRA BIZ 2300 USB WITH CISCO IP COMMUNICATOR FOR WINDOWS

    | CONNECTION AND CONFIGURATION

    1.    Download and install Jabra PC Suite on your computer (required for headset call control).
    2.    Plug the USB end of the headset directly into the laptop or desktop computer.
    3.    Wait for Windows to install the driver for the headset.
    4.    Start up IP Communicator.
    5.    In the IP Communicator main window, click the drop down menu and choose Audio Tuning Wizard.



    6.    To continue to the wizard, click Next.
    7.    Under Headset, select the Jabra BIZ 2300 USB from the drop down menu.
    8.    Under Speakerphone, select the Jabra BIZ 2300 USB from the drop down menu.
    9.    Under Handset, select the Jabra BIZ 2300 USB from the drop down menu.
    10.    Under Ringer, select the Jabra BIZ 2300 USB from the drop down menu.
    11.    To continue, click Next.

     

    12.    To test listening audio click Play, then Next.
    13.    To test microphone volume click Test, then Next.



    14.    When complete, click Finish.

    Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

    1.    Go to Windows Control Panel.
    2.    Select Hardware and Sound.
    3.    Click Sounds to display the list of playback devices.
    4.    Select Speakers from the list and set as the default.
    5.    Now your speakers will provide audio for program-related sounds.

    | USAGE

    Receiving a call

    You will see a call notification pop-up on your computer screen when you have an incoming call.

    Option 1: Press the Answer button on the headset cord to answer the call.  

     

    Option 2: Click the headset icon on the call window.

     

    Adjust audio:

    To increase the listening volume, press on Volume up.

    To decrease the listening volume, press on Volume down.

     

    To mute or unmute the microphone, press the Mute button.


     

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    Thank you for your feedback

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  • HOW TO CONNECT AND USE MY JABRA BIZ 2300 USB WITH MICROSOFT LYNC 2010 FOR WINDOWS

    CONNECTION AND CONFIGURATION

    1.    Plug the USB end of the headset directly into the laptop or desktop computer.
    2.    Wait for Windows to install the driver for the headset.
    3.    Start up Lync.
    4.    In the Lync main window, click Tools and choose Audio Device Settings.
    5.    Select the Tools option.
    6.    Select Audio Device Settings.

     

    7.    Under Audio device, select the Jabra BIZ 2300 USB from the drop down menu.

     

    8.    To test audio, click on the green play icons and/or Check Call Quality to place a test call.
    9.    When you have finished, click OK.

    Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

    1.    Go to Windows Control Panel.
    2.    Select Hardware and Sound.
    3.    Click Sounds to display the list of playback devices.
    4.    Select Speakers from the list and set as the default.
    5.    Now your speakers will provide audio for program-related sounds.

    | USAGE

    Receiving a call

    You will see a call notification pop-up on your computer screen when you have an incoming call.

    Option 1: Press the Answer button on the headset cord to answer the call.  

     

    Option 2: Click Accept on the call notification pop-up on your screen.

     

    Option 3: If you are unavailable, you can click Redirect or choose to reply with an instant message.


    Adjust audio:

    To increase the listening volume, press on Volume up.

    To decrease the listening volume, press on Volume down.

     

    To mute or unmute the microphone, press the Mute button.


    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

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FAQ - all questions

  • Features

    • Can the boom arm be rotated all the way round?

      ​The patented FreeSpin boom arm is actually designed so that it can be rotated through more than 360 degrees, with no hindrance. In addition to making the headset more comfortable to use, this helps prevent breakages and damage.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

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    • How do I add a speed dial number on my Jabra BIZ 2300 USB?

      To add a speed dial number for the headset, please follow this guide.
      Note: Your softphone application  must support the speed dial function.

      First, make sure that you have the latest version of Jabra PC Suite installed.

      Download Jabra PC Suite

      1. Open Jabra PC Suite.

      2. Go to the Button Configuration tab.

      3. Now choose if you want to access the speed dial number by tapping or pressing a button.

       

      4. In the speed dial number field type the desired number.  

      5. Click Apply and OK.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

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    • How do I add an emergency number on my Jabra BIZ 2300 USB?

      Requirements
      Jabra PC Suite (latest version)

      To add an emergency number for the headset please follow these steps:

      1. Open Jabra Control Center.
      2. In the View menu, select Advanced View.



      3. Go to the Button Configuration tab.
      4. In the Emergency number field, type the emergency number that applies to your location.
       


      To use the emergency number please follow these steps:

      Press the Answer/end and Hold/resume buttons simultaneously for at least 2 seconds (this will activate the emergency number even if the computer is locked)
       


      Important
      In the event that the Jabra Biz 2300 USB is used for emergency dialing (911 calls), Jabra shall not be held liable for any claim, damage or loss arising out of failed attempts or other issues related to the emergency call recipient.  It is the user’s sole responsibility to enter the correct emergency number information and to test the system before usage.

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      Thank you for your feedback

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    • Is there a Jabra corded USB headset with built-in Bluetooth?

      Yes, the Jabra BIZ 2400 USB corded headset has Bluetooth built in. This allows you to connect the headset to your PC and your mobile phone at the same time. This headset has 4 models - a mono model and a duo model for use with Unified Communications (UC) and a mono model and a duo model optimized for use with Microsoft Lync / OC.

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    • I can hear myself while talking when using my headset can this be adjusted?

      You can adjust the sidetone if you experience echo.
      1. Open the Windows Control Panel
      2. Open Sound
      3. Click on the headset you want to adjust the sidetone on
        a. Click on Properties



      4. Click the Levels tab
      5. Adjust the sidetone to the desired level and Click OK



      Note for Jabra Evolve 80 series and Jabra Evolve 40 series: the headset needs to be connected by USB via the supplied controller (e.g. Jabra Evolve Link).If using the Jack plug directly in the computer it is not possible to adjust the sidetone.

      Last updated: 12-09-14

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  • Installation

    • HOW TO CONNECT AND USE MY JABRA BIZ 2300 USB WITH SKYPE FOR WINDOWS

      | CONNECTION AND CONFIGURATION

      1. Download and install Jabra PC Suite on your computer (required for headset call control).
      2. Plug the USB end of the headset directly into the laptop or desktop computer.
      3. Wait for Windows to install the driver for the headset.
      4. Start up Skype.
      5. In the Skype main window, click Tools and choose Options.

       
      6. Under General, select the Audio settings option.
      7. Next to Microphone, select the Jabra BIZ 2300 USB from the drop down menu.
      8. Next to Speakers, select the Jabra BIZ 2300 USB from the drop down menu.
      9. Next to Ringing, select the Jabra BIZ 2300 USB from the drop down menu.

       

      10.  When you have finished, click Save.

       

      Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

       


      1. Go to Windows Control Panel.
      2. Select Hardware and Sound.
      3. Click Sounds to display the list of playback devices.
      4. Select Speakers from the list and set as the default.
      5. Now your speakers will provide audio for program-related sounds.

       

      USAGE

       

      Receiving a call

       

      You will see a call notification pop-up on your computer screen when you have an incoming call.

       

      Option 1: Press the Answer button on the headset cord to answer the call. 

       

      Option 2: Click Answer on the call notification pop-up on your screen.

       

      Option 3: If you are unavailable, you can click Decline.

       

      Adjust audio:

       

      To increase the listening volume, press on Volume up.

       

      To decrease the listening volume, press on Volume down.

       

      To mute or unmute the microphone, press the Mute button.

       

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

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    • HOW TO CONNECT AND USE MY JABRA BIZ 2300 USB WITH CISCO IP COMMUNICATOR FOR WINDOWS

      | CONNECTION AND CONFIGURATION

      1.    Download and install Jabra PC Suite on your computer (required for headset call control).
      2.    Plug the USB end of the headset directly into the laptop or desktop computer.
      3.    Wait for Windows to install the driver for the headset.
      4.    Start up IP Communicator.
      5.    In the IP Communicator main window, click the drop down menu and choose Audio Tuning Wizard.



      6.    To continue to the wizard, click Next.
      7.    Under Headset, select the Jabra BIZ 2300 USB from the drop down menu.
      8.    Under Speakerphone, select the Jabra BIZ 2300 USB from the drop down menu.
      9.    Under Handset, select the Jabra BIZ 2300 USB from the drop down menu.
      10.    Under Ringer, select the Jabra BIZ 2300 USB from the drop down menu.
      11.    To continue, click Next.

       

      12.    To test listening audio click Play, then Next.
      13.    To test microphone volume click Test, then Next.



      14.    When complete, click Finish.

      Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

      1.    Go to Windows Control Panel.
      2.    Select Hardware and Sound.
      3.    Click Sounds to display the list of playback devices.
      4.    Select Speakers from the list and set as the default.
      5.    Now your speakers will provide audio for program-related sounds.

      | USAGE

      Receiving a call

      You will see a call notification pop-up on your computer screen when you have an incoming call.

      Option 1: Press the Answer button on the headset cord to answer the call.  

       

      Option 2: Click the headset icon on the call window.

       

      Adjust audio:

      To increase the listening volume, press on Volume up.

      To decrease the listening volume, press on Volume down.

       

      To mute or unmute the microphone, press the Mute button.


       

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • HOW TO CONNECT AND USE MY JABRA BIZ 2300 USB WITH MICROSOFT LYNC 2010 FOR WINDOWS

      CONNECTION AND CONFIGURATION

      1.    Plug the USB end of the headset directly into the laptop or desktop computer.
      2.    Wait for Windows to install the driver for the headset.
      3.    Start up Lync.
      4.    In the Lync main window, click Tools and choose Audio Device Settings.
      5.    Select the Tools option.
      6.    Select Audio Device Settings.

       

      7.    Under Audio device, select the Jabra BIZ 2300 USB from the drop down menu.

       

      8.    To test audio, click on the green play icons and/or Check Call Quality to place a test call.
      9.    When you have finished, click OK.

      Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

      1.    Go to Windows Control Panel.
      2.    Select Hardware and Sound.
      3.    Click Sounds to display the list of playback devices.
      4.    Select Speakers from the list and set as the default.
      5.    Now your speakers will provide audio for program-related sounds.

      | USAGE

      Receiving a call

      You will see a call notification pop-up on your computer screen when you have an incoming call.

      Option 1: Press the Answer button on the headset cord to answer the call.  

       

      Option 2: Click Accept on the call notification pop-up on your screen.

       

      Option 3: If you are unavailable, you can click Redirect or choose to reply with an instant message.


      Adjust audio:

      To increase the listening volume, press on Volume up.

      To decrease the listening volume, press on Volume down.

       

      To mute or unmute the microphone, press the Mute button.


      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • HOW TO CONNECT AND USE MY JABRA BIZ 2300 USB WITH SKYPE FOR WINDOWS

      1.    Download and install Jabra PC Suite on your computer (required for headset call control).
      2.    Plug the USB end of the headset directly into the laptop or desktop computer.
      3.    Wait for Windows to install the driver for the headset.
      4.    Start up Skype.
      5.    In the Skype main window, click Tools and choose Options.

       

      6.    Under General, select the Audio settings option.
      7.    Next to Microphone, select the Jabra BIZ 2300 USB from the drop down menu.
      8.    Next to Speakers, select the Jabra BIZ 2300 USB from the drop down menu.
      9.    Next to Ringing, select the Jabra BIZ 2300 USB from the drop down menu.



      10.    When you have finished, click Save.

      Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

      1.    Go to Windows Control Panel.
      2.    Select Hardware and Sound.
      3.    Click Sounds to display the list of playback devices.
      4.    Select Speakers from the list and set as the default.
      5.    Now your speakers will provide audio for program-related sounds.

      | USAGE


      Receiving a call

      You will see a call notification pop-up on your computer screen when you have an incoming call.

      Option 1: Press the Answer button on the headset cord to answer the call.  

       

      Option 2: Click Answer on the call notification pop-up on your screen.

       

      Option 3: If you are unavailable, you can click Decline.

      Adjust audio:

      To increase the listening volume, press on Volume up.

      To decrease the listening volume, press on Volume down.


      To mute or unmute the microphone, press the Mute button.


       

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

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      Tell us what you are experiencing

      How can we make this more useful for you?

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    • HOW TO CONNECT AND USE MY JABRA BIZ 2300 USB WITH AVAYA ONE-X COMMUNICATOR FOR WINDOWS

      CONNECTION AND CONFIGURATION

      1.    Download and install Jabra PC Suite on your computer (required for headset call control).
      2.    Plug the USB end of the headset directly into the laptop or desktop computer.
      3.    Wait for Windows to install the driver for the headset.
      4.    Start up one-X Communicator.
      5.    In the one-X Communicator main window, click the drop down menu and choose Settings, then General Settings.

       

      6.    Under Devices and Services, select the Audio option.
      7.    Under Microphone, select the Jabra BIZ 2300 USB from the drop down menu.
      8.    Under Speaker, select the Jabra BIZ 2300 USB from the drop down menu.

       

      9.    When you have finished, click OK.

      Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

      1.    Go to Windows Control Panel.
      2.    Select Hardware and Sound.
      3.    Click Sounds to display the list of playback devices.
      4.    Select Speakers from the list and set as the default.
      5.    Now your speakers will provide audio for program-related sounds.

      | USAGE

      Receiving a call

      You will see a call notification pop-up on your computer screen when you have an incoming call.

      Option 1: Press the Answer button on the headset cord to answer the call.  

       

      Option 2: Click the green handset on the call notification pop-up on your screen.

       

      Option 3: If you are unavailable, you can click the red handset to ignore the call.
      Adjust audio:

      To increase the listening volume, press on Volume up.

      To decrease the listening volume, press on Volume down.

       
      To mute or unmute the microphone, press the Mute button.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

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      If you need technical assistance, please click here for contact information

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  • Technologies

    • How does the Jabra BIZ 2300 eliminate unwanted noise?

      The Jabra BIZ 2300 features Jabra's PureVoice Noise Canceling system (NC) that blocks out unwanted background noise with greater precision than ever before and carefully distinguishes between your voice and any interference from other sound sources.

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Download area
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Manuals

Documentation for download Language or Region File format File size
Datasheet PDF 1,6 MB Download
Quick Start Guide English PDF 880,6 KB Download