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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • What is the difference between the Microsoft Lync models and the standard models?

    ​The MS Lync models have buttons that are programmed to support Microsoft Lync. They feature a special hook button that interacts with the Microsoft Lync software, making it possible to exploit these functionalities to the full. A MS Lync model can be used in conjunction with other software as well as for conventional headset use, but the hook button will not be operational.

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  • Can the boom arm be rotated all the way round?

    ​The patented FreeSpin boom arm is actually designed so that it can be rotated through more than 360 degrees, with no hindrance. In addition to making the headset more comfortable to use, this helps prevent breakages and damage.

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  • I can hear myself while talking when using my headset can this be adjusted?

    You can adjust the sidetone if you experience echo.
    1. Open the Windows Control Panel
    2. Open Sound
    3. Click on the headset you want to adjust the sidetone on
      a. Click on Properties



    4. Click the Levels tab
    5. Adjust the sidetone to the desired level and Click OK



    Note for Jabra Evolve 80 series and Jabra Evolve 40 series: the headset needs to be connected by USB via the supplied controller (e.g. Jabra Evolve Link).If using the Jack plug directly in the computer it is not possible to adjust the sidetone.

    Last updated: 12-09-14

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  • How do I add a speed dial number on my Jabra BIZ 2300 USB?

    To add a speed dial number for the headset, please follow this guide.
    Note: Your softphone application  must support the speed dial function.

    First, make sure that you have the latest version of Jabra PC Suite installed.

    Download Jabra PC Suite

    1. Open Jabra PC Suite.

    2. Go to the Button Configuration tab.

    3. Now choose if you want to access the speed dial number by tapping or pressing a button.

     

    4. In the speed dial number field type the desired number.  

    5. Click Apply and OK.

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  • HOW TO CONNECT AND USE MY JABRA BIZ 2300 USB WITH SKYPE FOR WINDOWS

    | CONNECTION AND CONFIGURATION

    1. Download and install Jabra PC Suite on your computer (required for headset call control).
    2. Plug the USB end of the headset directly into the laptop or desktop computer.
    3. Wait for Windows to install the driver for the headset.
    4. Start up Skype.
    5. In the Skype main window, click Tools and choose Options.

     
    6. Under General, select the Audio settings option.
    7. Next to Microphone, select the Jabra BIZ 2300 USB from the drop down menu.
    8. Next to Speakers, select the Jabra BIZ 2300 USB from the drop down menu.
    9. Next to Ringing, select the Jabra BIZ 2300 USB from the drop down menu.

     

    10.  When you have finished, click Save.

     

    Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

     


    1. Go to Windows Control Panel.
    2. Select Hardware and Sound.
    3. Click Sounds to display the list of playback devices.
    4. Select Speakers from the list and set as the default.
    5. Now your speakers will provide audio for program-related sounds.

     

    USAGE

     

    Receiving a call

     

    You will see a call notification pop-up on your computer screen when you have an incoming call.

     

    Option 1: Press the Answer button on the headset cord to answer the call. 

     

    Option 2: Click Answer on the call notification pop-up on your screen.

     

    Option 3: If you are unavailable, you can click Decline.

     

    Adjust audio:

     

    To increase the listening volume, press on Volume up.

     

    To decrease the listening volume, press on Volume down.

     

    To mute or unmute the microphone, press the Mute button.

     

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FAQ - all questions

  • Audio

    • Why does my headset not play any music?

      All MS variants will only be recognized as a default communication device.
      To use the headset for music please set the headset as the default audio device.
      To
      change the Window audio settings please follow this guide.

      1. Open the Windows Control Panel.
      2. Open Sound.
      3. Click the Playback tab.

      A. Click on the desired headset.
      B. Click on Set Default and OK.



      Last updated15-09-2014

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    • How to solve audio problems with my headset on Windows 7?

      Occasionally you may experience audio and USB problems on a computer with Windows 7.

      As our first recommendation, please ensure you have installed Service pack 1. If not, please
      click here to download and install Service Pack 1.

      In case your problems persist, please install one or more of the updates listed below starting from the top.

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  • Compatibility

    • How do I choose which softphone will be used by the headset if I have both Microsoft Lync and Cisco IP Communicator installed?

      It is possible to receive calls on either or both softphones, but to place a new call you need to select a preferred softphone.  You can do this with Jabra PC Suite:

      Please follow these steps:

      1.    Open Jabra Control Center
      2.    Under the View menu, select Advanced View

       

      3.    Click on the Softphone tab
      4.    Choose the preferred softphone for outgoing calls (choose Softphones supported by Jabra PC Suite to select the Cisco IP Communicator softphone or Microsoft to select Lync as your preferred softphone)

      Jabra Biz 2300 illustrated:


      Jabra Pro 930 illustrated:

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  • Features

    • Can the boom arm be rotated all the way round?

      ​The patented FreeSpin boom arm is actually designed so that it can be rotated through more than 360 degrees, with no hindrance. In addition to making the headset more comfortable to use, this helps prevent breakages and damage.

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    • I can hear myself while talking when using my headset can this be adjusted?

      You can adjust the sidetone if you experience echo.
      1. Open the Windows Control Panel
      2. Open Sound
      3. Click on the headset you want to adjust the sidetone on
        a. Click on Properties



      4. Click the Levels tab
      5. Adjust the sidetone to the desired level and Click OK



      Note for Jabra Evolve 80 series and Jabra Evolve 40 series: the headset needs to be connected by USB via the supplied controller (e.g. Jabra Evolve Link).If using the Jack plug directly in the computer it is not possible to adjust the sidetone.

      Last updated: 12-09-14

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    • How do I add a speed dial number on my Jabra BIZ 2300 USB?

      To add a speed dial number for the headset, please follow this guide.
      Note: Your softphone application  must support the speed dial function.

      First, make sure that you have the latest version of Jabra PC Suite installed.

      Download Jabra PC Suite

      1. Open Jabra PC Suite.

      2. Go to the Button Configuration tab.

      3. Now choose if you want to access the speed dial number by tapping or pressing a button.

       

      4. In the speed dial number field type the desired number.  

      5. Click Apply and OK.

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    • How do I add an emergency number on my Jabra BIZ 2300 USB?

      Requirements
      Jabra PC Suite (latest version)

      To add an emergency number for the headset please follow these steps:

      1. Open Jabra Control Center.
      2. In the View menu, select Advanced View.



      3. Go to the Button Configuration tab.
      4. In the Emergency number field, type the emergency number that applies to your location.
       


      To use the emergency number please follow these steps:

      Press the Answer/end and Hold/resume buttons simultaneously for at least 2 seconds (this will activate the emergency number even if the computer is locked)
       


      Important
      In the event that the Jabra Biz 2300 USB is used for emergency dialing (911 calls), Jabra shall not be held liable for any claim, damage or loss arising out of failed attempts or other issues related to the emergency call recipient.  It is the user’s sole responsibility to enter the correct emergency number information and to test the system before usage.

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    • Is there a Jabra corded USB headset with built-in Bluetooth?

      Yes, the Jabra BIZ 2400 USB corded headset has Bluetooth built in. This allows you to connect the headset to your PC and your mobile phone at the same time. This headset has 4 models - a mono model and a duo model for use with Unified Communications (UC) and a mono model and a duo model optimized for use with Microsoft Lync / OC.

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  • Installation

    • HOW TO CONNECT AND USE MY JABRA BIZ 2300 USB WITH SKYPE FOR WINDOWS

      | CONNECTION AND CONFIGURATION

      1. Download and install Jabra PC Suite on your computer (required for headset call control).
      2. Plug the USB end of the headset directly into the laptop or desktop computer.
      3. Wait for Windows to install the driver for the headset.
      4. Start up Skype.
      5. In the Skype main window, click Tools and choose Options.

       
      6. Under General, select the Audio settings option.
      7. Next to Microphone, select the Jabra BIZ 2300 USB from the drop down menu.
      8. Next to Speakers, select the Jabra BIZ 2300 USB from the drop down menu.
      9. Next to Ringing, select the Jabra BIZ 2300 USB from the drop down menu.

       

      10.  When you have finished, click Save.

       

      Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

       


      1. Go to Windows Control Panel.
      2. Select Hardware and Sound.
      3. Click Sounds to display the list of playback devices.
      4. Select Speakers from the list and set as the default.
      5. Now your speakers will provide audio for program-related sounds.

       

      USAGE

       

      Receiving a call

       

      You will see a call notification pop-up on your computer screen when you have an incoming call.

       

      Option 1: Press the Answer button on the headset cord to answer the call. 

       

      Option 2: Click Answer on the call notification pop-up on your screen.

       

      Option 3: If you are unavailable, you can click Decline.

       

      Adjust audio:

       

      To increase the listening volume, press on Volume up.

       

      To decrease the listening volume, press on Volume down.

       

      To mute or unmute the microphone, press the Mute button.

       

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    • HOW TO CONNECT AND USE MY JABRA BIZ 2300 USB WITH CISCO IP COMMUNICATOR FOR WINDOWS

      | CONNECTION AND CONFIGURATION

      1.    Download and install Jabra PC Suite on your computer (required for headset call control).
      2.    Plug the USB end of the headset directly into the laptop or desktop computer.
      3.    Wait for Windows to install the driver for the headset.
      4.    Start up IP Communicator.
      5.    In the IP Communicator main window, click the drop down menu and choose Audio Tuning Wizard.



      6.    To continue to the wizard, click Next.
      7.    Under Headset, select the Jabra BIZ 2300 USB from the drop down menu.
      8.    Under Speakerphone, select the Jabra BIZ 2300 USB from the drop down menu.
      9.    Under Handset, select the Jabra BIZ 2300 USB from the drop down menu.
      10.    Under Ringer, select the Jabra BIZ 2300 USB from the drop down menu.
      11.    To continue, click Next.

       

      12.    To test listening audio click Play, then Next.
      13.    To test microphone volume click Test, then Next.



      14.    When complete, click Finish.

      Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

      1.    Go to Windows Control Panel.
      2.    Select Hardware and Sound.
      3.    Click Sounds to display the list of playback devices.
      4.    Select Speakers from the list and set as the default.
      5.    Now your speakers will provide audio for program-related sounds.

      | USAGE

      Receiving a call

      You will see a call notification pop-up on your computer screen when you have an incoming call.

      Option 1: Press the Answer button on the headset cord to answer the call.  

       

      Option 2: Click the headset icon on the call window.

       

      Adjust audio:

      To increase the listening volume, press on Volume up.

      To decrease the listening volume, press on Volume down.

       

      To mute or unmute the microphone, press the Mute button.


       

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    • HOW TO CONNECT AND USE MY JABRA BIZ 2300 USB WITH MICROSOFT LYNC 2010 FOR WINDOWS

      CONNECTION AND CONFIGURATION

      1.    Plug the USB end of the headset directly into the laptop or desktop computer.
      2.    Wait for Windows to install the driver for the headset.
      3.    Start up Lync.
      4.    In the Lync main window, click Tools and choose Audio Device Settings.
      5.    Select the Tools option.
      6.    Select Audio Device Settings.

       

      7.    Under Audio device, select the Jabra BIZ 2300 USB from the drop down menu.

       

      8.    To test audio, click on the green play icons and/or Check Call Quality to place a test call.
      9.    When you have finished, click OK.

      Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

      1.    Go to Windows Control Panel.
      2.    Select Hardware and Sound.
      3.    Click Sounds to display the list of playback devices.
      4.    Select Speakers from the list and set as the default.
      5.    Now your speakers will provide audio for program-related sounds.

      | USAGE

      Receiving a call

      You will see a call notification pop-up on your computer screen when you have an incoming call.

      Option 1: Press the Answer button on the headset cord to answer the call.  

       

      Option 2: Click Accept on the call notification pop-up on your screen.

       

      Option 3: If you are unavailable, you can click Redirect or choose to reply with an instant message.


      Adjust audio:

      To increase the listening volume, press on Volume up.

      To decrease the listening volume, press on Volume down.

       

      To mute or unmute the microphone, press the Mute button.


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    • HOW TO CONNECT AND USE MY JABRA BIZ 2300 USB WITH SKYPE FOR WINDOWS

      1.    Download and install Jabra PC Suite on your computer (required for headset call control).
      2.    Plug the USB end of the headset directly into the laptop or desktop computer.
      3.    Wait for Windows to install the driver for the headset.
      4.    Start up Skype.
      5.    In the Skype main window, click Tools and choose Options.

       

      6.    Under General, select the Audio settings option.
      7.    Next to Microphone, select the Jabra BIZ 2300 USB from the drop down menu.
      8.    Next to Speakers, select the Jabra BIZ 2300 USB from the drop down menu.
      9.    Next to Ringing, select the Jabra BIZ 2300 USB from the drop down menu.



      10.    When you have finished, click Save.

      Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

      1.    Go to Windows Control Panel.
      2.    Select Hardware and Sound.
      3.    Click Sounds to display the list of playback devices.
      4.    Select Speakers from the list and set as the default.
      5.    Now your speakers will provide audio for program-related sounds.

      | USAGE


      Receiving a call

      You will see a call notification pop-up on your computer screen when you have an incoming call.

      Option 1: Press the Answer button on the headset cord to answer the call.  

       

      Option 2: Click Answer on the call notification pop-up on your screen.

       

      Option 3: If you are unavailable, you can click Decline.

      Adjust audio:

      To increase the listening volume, press on Volume up.

      To decrease the listening volume, press on Volume down.


      To mute or unmute the microphone, press the Mute button.


       

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    • HOW TO CONNECT AND USE MY JABRA BIZ 2300 USB WITH AVAYA ONE-X COMMUNICATOR FOR WINDOWS

      CONNECTION AND CONFIGURATION

      1.    Download and install Jabra PC Suite on your computer (required for headset call control).
      2.    Plug the USB end of the headset directly into the laptop or desktop computer.
      3.    Wait for Windows to install the driver for the headset.
      4.    Start up one-X Communicator.
      5.    In the one-X Communicator main window, click the drop down menu and choose Settings, then General Settings.

       

      6.    Under Devices and Services, select the Audio option.
      7.    Under Microphone, select the Jabra BIZ 2300 USB from the drop down menu.
      8.    Under Speaker, select the Jabra BIZ 2300 USB from the drop down menu.

       

      9.    When you have finished, click OK.

      Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

      1.    Go to Windows Control Panel.
      2.    Select Hardware and Sound.
      3.    Click Sounds to display the list of playback devices.
      4.    Select Speakers from the list and set as the default.
      5.    Now your speakers will provide audio for program-related sounds.

      | USAGE

      Receiving a call

      You will see a call notification pop-up on your computer screen when you have an incoming call.

      Option 1: Press the Answer button on the headset cord to answer the call.  

       

      Option 2: Click the green handset on the call notification pop-up on your screen.

       

      Option 3: If you are unavailable, you can click the red handset to ignore the call.
      Adjust audio:

      To increase the listening volume, press on Volume up.

      To decrease the listening volume, press on Volume down.

       
      To mute or unmute the microphone, press the Mute button.

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    • How do I make my softphone default in Jabra PC Suite?

      To get full call control you must have the latest version of Jabra PC Suite installed.

      Download and install Jabra PC Suite 

      1. Open Jabra PC Suite.

      2. Click on the Softphone (PC) tab.

      3. Make sure your screen is in Advanced View.

      4. Select the appropriate softphone from the list under Target Softphone for Outoing Calls.

      5. Click Apply.


      3. Under softphone/vendor name choose the softphone that applies to you.


      4. Click Apply and then OK

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    • Why isn’t my MS Lync optimized headset default in Windows?

      Although your product is optimized for MS Lync, it is not able to make your Jabra device the default audio device in Windows automatically.

      Check your audio settings in Windows.

      Windows XP SP3:


      1. Click on the Start Button.

      2. Click on Control Panel.

      3. Click on Sounds, Speech and Audio Devices (This applies if sorted by category, if sorted by classic view, Click on Sounds and Audio Devices and go to step 5.

      4. Click on Sounds and Audio Device.

      5. If the Jabra device is not chosen as default device, on the voice tab, choose it in both Voice playback and Voice recording then click on Apply and OK.

       Windows 7:

      1. Click on the Start Button.

      2. Click on Control Panel.

      3. Click on Hardware and Sound (This applies if sorted by category, if sorted by icons, Click on Sound and go to step 5).

      4. Click on Sound.

      5. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default.


      6. Do the following on the Recording tab.

      7. Click Apply and OK.


      Windows 8:

      1. On the home screen, type “sound” and click/tap on Settings.

      2. Click on sound.
      3. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default.

      4. Do the following on the Recording tab.

      5. Click Apply and OK.

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  • Technologies

    • How does the Jabra BIZ 2300 eliminate unwanted noise?

      The Jabra BIZ 2300 features Jabra's PureVoice Noise Canceling system (NC) that blocks out unwanted background noise with greater precision than ever before and carefully distinguishes between your voice and any interference from other sound sources.

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    • Why is it important to update headset firmware?

      Firmware updates usually improve performance and sometimes add new functionalities to your device. To update the firmware:
      Launch Jabra Firmware Updater installed with Jabra PC Suite, and follow the Firmware Updater wizard.
      You can also check for updates via Jabra Control Center > Help > Check for Updates.

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  • Other

    • What is the difference between the Microsoft Lync models and the standard models?

      ​The MS Lync models have buttons that are programmed to support Microsoft Lync. They feature a special hook button that interacts with the Microsoft Lync software, making it possible to exploit these functionalities to the full. A MS Lync model can be used in conjunction with other software as well as for conventional headset use, but the hook button will not be operational.

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    • How to find the firmware version of my device?

      1. ​Make sure you have the latest Jabra PC Suite.
      2. Then go to Start and open Jabra PC Suite Control Center or right-click on the Jabra PC Suite icon on the right side of the quick-start menu.
      3. Go to the Help function and click on About Jabra.... The firmware version appears.

      Download the latest release of Jabra PC Suite 

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Download area
Download area

Firmware & software (Windows)

File description Language Release date Version File size Release notes
Firmware English 3/19/2014 1.16 102,4 KB Download

RELEASE NOTE FOR JABRA BIZ 2300 USB
SW version 1.16.0
This is the official SW release for:
Jabra BIZ 2300 USB with the following product numbers

2393-823-109
2393-829-109
2399-823-109
2399-829-109
No known issues in this software.

Version 1.16.0 contains
- First official FW for the BIZ 2300 USB family.  

Jabra PC Suite English 10/10/2014 2.15 38,5 MB Download

Improved integration for:

  • Counterpath Bria softphone (driver enhancements and bug fixes)

New features and enhancements:

  • Jabra EVOLVE 20, 40, 65 and 80 product support in Jabra Control Center (EVOLVE 40 and 80 connects via and shows as EVOLVE LINK controller)
  • Jabra LINK 230 and 260 product support in Jabra Control Center
  • Jabra LINK 14201-41 product support in Jabra Firmware Updater (Jabra LINK 14201-41 shows as LINK 14201-33/41)
  • Jabra PC Suite SDK version 1.6 (EVOLVE features supported) (SDK backwards compatibility issues fixed)

System requirements & Compatibility:
See help file in JPCS or Installation guide: http://www.jabra.com/pcsuite

Manuals

Documentation for download Language File format File size
Datasheet PDF 1,6 MB Download
Quick Start Guide English PDF 1,1 MB Download
User Manual Dutch PDF 4,2 MB Download