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Quick Start Guide
Quick Start Guide
  • Discover

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  • Connect

    • USB cable

      In this section we show you how to connect using USB.
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  • Use

    • Answer call

      In this section we show you how to answer a call.
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    • Mute

      In this section we show you how to mute.
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    • Volume control

      In this section we show you how to use the volume.
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  • Wear

    • Adjust

      Adjust the microphone by rotating it around the headset and flexing the boom arm until it is positioned less than 1/2 inch (1.2cm) from your mouth.
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Video tutorials
Video tutorials

How to change the leatherette ear cushions on your Jabra BIZ 2300

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to change the leatherette ear cushions on a Jabra BIZ 2300.

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How to change the foam ear cushions on your Jabra BIZ 2300

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to change the foam ear cushions on a Jabra BIZ 2300.

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There is no troubleshooting available for this product
Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • What is the difference between the standard UC models and the models that are certified for Microsoft Skype for Business?

    ​The models that are certified for Microsoft Skype for Business (Lync), support Microsoft Skype for Business in Plug and Play mode. These models support features to answer and end calls, adjust volume, and mute.

    If you are not using Microsoft Skype for Business, use the standard UC model.

    To set up features for remote call control and presence status, install Jabra Direct.

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  • How do I obtain accessories for my Jabra device?

    You can order accessories and parts on the Jabra Accessories page. Enter the name of your Jabra device in the search field (for example, Jabra Revo Wireless), and then browse the available accessories and parts.

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  • I can hear myself talking when using my headset - can this be adjusted?

    You can adjust the sidetone, if you experience an echo.

    1. Open the Windows Control Panel.
    2. Click Sound.
    3. Select the headset to adjust, and then click Properties.



    4. Click the Levels tab.
    5. Adjust the level of the sidetone, and click OK.



    Note: For the Jabra Evolve 80 series and the Jabra Evolve 40 series, the headset must be connected to the USB port of the PC using the supplied controller (for example the Jabra Evolve Link). You cannot adjust the sidetone if the jack is plugged directly in the PC.

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  • Prerequisites

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  • If I use the Jabra Xpress, can I set the personal name tag for a single user using the Jabra Biz 2300?

    Yes, but this requires one MSI package for each user.

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FAQ - all questions

  • Setup for Softphones

    • How do I set up my Jabra device to work with Microsoft Skype for Business?

      Prerequisites

      Jabra Direct will try to set the default softphone automatically. To manually change the softphone to Microsoft Skype for Business, follow these steps:

      1. Open Jabra Direct.
      2. Click Settings.



      3. Scroll down and expand Softphone (PC).
      4. In Preferred softphone, select Microsoft Skype for Business, and then click Apply.



      5. Start Microsoft Skype for Business.
      6. Select Options.

      7. Skype_4

      8. In Audio device, select your Jabra device.



      9. To test the audio for the Speaker or Ringer, click the green play icons, and then click OK.
      10. Jabra Direct will state that the Jabra device and Microsoft Skype for Business are ready to use.



      Note: Make sure your softphone is active and logged in, so it is available in Jabra Direct. See a full list of compatible softphones on www.jabra.com/direct.

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    • How do I set my softphone as the preferred softphone in Jabra Direct?

      Prerequisites

      To set your softphone as the preferred softphone in Jabra Direct, follow these steps:

      1. Open Jabra Direct.
      2. Click Settings.



      3. Scroll down and expand Softphone (PC).
      4. In Preferred softphone, select your preferred softphone.



      5. Click Apply.

      Note: If you are using a Jabra Pro 9470, 9465, 9460, Jabra Go 6470, Jabra Dial 550, or Jabra Motion Office, the preferred softphone selected in Jabra Direct will override the softphone selected on the device itself.

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  • Installation

    • Why is my headset, which is certified for Microsoft Skype for Business, not set as the default audio device in Windows?

      You must manually define the setting for the default audio device in Windows. Follow these steps:

      Windows 8:

      1. On the Windows home screen, type “sound”, and then click or tap Settings.
      2. Click Sound.
      3. On the Playback tab, select your Jabra headset, and select Set Default.



      4. Do the same on the Recording tab.
      5. Click Apply and then click OK.

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  • Audio

    • Why does my headset not play music?

      The Microsoft Skype for Business models are set as the Default Communication Device on your Windows PC. To also use the headset for music, if this feature is supported, set the headset as the Default Device instead.

      To define these settings in Windows, follow these steps:

      1. Open the Windows Control Panel.
      2. Open Sound.
      3. Click the Playback tab.



      4. Select the headset.
      5. Click Set Default, select the appropriate setting, and then click OK.

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  • Features

    • I can hear myself talking when using my headset - can this be adjusted?

      You can adjust the sidetone, if you experience an echo.

      1. Open the Windows Control Panel.
      2. Click Sound.
      3. Select the headset to adjust, and then click Properties.



      4. Click the Levels tab.
      5. Adjust the level of the sidetone, and click OK.



      Note: For the Jabra Evolve 80 series and the Jabra Evolve 40 series, the headset must be connected to the USB port of the PC using the supplied controller (for example the Jabra Evolve Link). You cannot adjust the sidetone if the jack is plugged directly in the PC.

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    • If I use the Jabra Xpress, can I set the personal name tag for a single user using the Jabra Biz 2300?

      Yes, but this requires one MSI package for each user.

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    • Does Jabra Xpress support the extraction of an added user, group, or team name from Jabra Biz 2300 USB?

      Yes, this is supported through the Jabra WMI (Windows Management Instrumentation) provider.

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    • How do I add a name tag to a Jabra device?

      Prerequisites

      • The latest firmware for the Jabra device
      To add a name tag to your Jabra device follow these steps:

      1. Open Jabra Direct.
      2. Click Settings.

      Biz 2300 1 

      3. Scroll down and expand Product Information.
      4. Enter the name to use in the Name tag field.



      5. Click Apply.

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    • Can I use the Jabra Biz 2300 name tag feature without installing Jabra Direct and by using Jabra Xpress instead?

      Yes, create an MSI (Microsoft Installer) package that has the same name as a group of people. For example, “Help desk at building A”.

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    • How do I disable call control on my Jabra device?

      Prerequisites

      • The latest firmware for the Jabra device
      To disable call control follow these steps:

      1. Open Jabra Direct.
      2. Click Settings.

      Biz 2300 1

      3. Scroll down and expand Softphone (PC).
      4. In the Preferred softphone field select None (Audio only).

       

      5. Click Apply.

      Note: When you disable call control, you can only use the headset as an audio device.

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    • How do I find the firmware version of my Jabra headset using Jabra Direct?

      Prerequisites

      To find the firmware version of your headset, follow these steps:

      1. Open Jabra Direct.
      2. Click Settings.

      3.  

      4. Scroll down and expand Product Information.
      5. See Firmware version.



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    • How do I add a speed dial number?

      Prerequisites

      To add a speed dial number, follow these steps:

      1. Open Jabra Direct.
      2. Click Settings.

       

      3. Scroll down and expand Button configuration.
      4. Enter the number to use in Speed dial number.



      5. Select the button to use for the speed dial function.



      6. Click Apply.

      Note: Your softphone application must support the speed dial function.

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    • How do I add a voice mail number?

      Prerequisites

      To add a voice mail number, follow these steps:

      1. Open Jabra Direct.
      2. Click Settings.



      3. Scroll down and expand Button configuration.
      4. In Voice mail number, enter the number to use.



      5. Select a button to use for the voice mail function.



      6. Click Apply.

      Note: Your softphone application must support the voice mail function.

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    • How do I add an emergency number?

      Prerequisites

      To add an emergency number, follow these steps:

      1. Open Jabra Direct.
      2. Click Settings.

       

      3. Scroll down and expand Button configuration.
      4. In Emergency number, enter the number to use.



      5. Click Apply.


      How to use the emergency number:


      To use the emergency number, simultaneously press any two buttons. This will also work if the computer is locked.



      Legal disclaimer:

      In the event that the product is used for calling emergency operators or any other emergency dialing, Jabra shall not be held liable for any claim, damage or loss arising out of failed attempts or other issues related to the emergency call recipient or operator. It is the user’s sole responsibility to enter the correct emergency number information, to test the system before usage and to maintain alternative means of making an emergency call.

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    • How do I change the audio protection level on my Jabra headset using Jabra Direct?

      Prerequisites

      You can change the audio protection level in Jabra Direct using the following steps:

      1. Open Jabra Direct.
      2. Click Settings.



      3. Scroll down to Audio protection (IntelliTone) and select the level to use.



      4. Click Apply.

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    • How do I reset my Jabra headset to the default settings?

      Prerequisites

      When you reset your headset to the default settings, the previous settings will be deleted.

      To reset using Jabra Direct, follow these steps:

      1. Open Jabra Direct.
      2. Click Settings.



      3. Click Options.

      4.  

      5. Click Restore default settings.

      6.  

      7. Click Apply.

      Note: To reset the Jabra Evolve 65, it must be connected to a PC using a USB cable.

      To reset using the touchscreen, follow these steps:

      1. Tap the Settings icon.



      2. Tap Phone settings.



      3. Tap Reset configuration.



      4. Tap Confirm.



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    • How do I update the firmware on my Jabra device?

      Prerequisites

      To check for firmware and update your Jabra device, you must have Jabra Direct installed on your PC. To update devices such as Jabra Motion or Jabra Stealth, they must be connected directly to the PC using a USB cable. For some Jabra Link EHS adapters, you may need a micro USB cable to connect the adapter to the PC. Follow these steps:

      1. Open Jabra Direct.
      2. If a firmware update is available for your Jabra device, this is indicated on the main screen.



      3. To update the firmware or manually check for new firmware, click the Firmware Updater icon.

      4.  

      5. The Jabra Direct Firmware Updater opens in a new window.
      6. Select your Jabra device, and then click Next.



      7. Click Download. When the download is finished, click Next.



      8. Follow the on-screen instructions. Do not unplug your device while a firmware update is in progress.

      Note: If you are using a Jabra USB dongle with your Jabra device (such as Jabra Motion UC or Jabra Stealth UC) it is recommended that you update both the headset and the dongle at the same time. The PC must be connected to the Internet to download the latest firmware.

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    • Why is it important to update firmware for my Jabra device?

      Prerequisites

      Firmware updates usually improve the performance of your Jabra device, and sometimes they add new functionality.

      Note: To update some devices such as Jabra Link EHS adapters, Jabra Motion, or Jabra Stealth, they need to be connected directly to your PC by using a micro USB or USB cable.

      To check for new firmware, follow these steps:

      1. Open Jabra Direct.
      2. If a firmware update is available for your Jabra device, this is indicated on the main screen.



      3. To update the firmware, or to manually check for new firmware, click the Firmware Updater icon.



      4. The Jabra Direct Firmware Updater opens in a separate window.
      5. Select your Jabra device, and then click Next.



      6. Click Download, and when the download is finished, click Next.



      7. Follow the on-screen instructions. Do not unplug your device while the firmware update is in progress.

      Note: If you are using a Jabra USB dongle with your device, such as a Jabra Motion UC or Jabra Stealth UC, it is recommended to update both the headset and the dongle at the same time. Your PC must be connected to the Internet to download the latest firmware.

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  • Accessories

    • How do I obtain accessories for my Jabra device?

      You can order accessories and parts on the Jabra Accessories page. Enter the name of your Jabra device in the search field (for example, Jabra Revo Wireless), and then browse the available accessories and parts.

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  • Technical Information

    • How is Digital Signal Processing (DSP) used in Jabra products?

      DSP is used in Jabra headsets to enhance the audio quality of the human voice and to reduce noise. Audio quality is improved for both the wearer of the Jabra headset and the person on the other end of a call.

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    • Are Jabra headsets safe to use?

      Yes, Jabra headsets are safe to use. All Jabra headsets feature a technology that protects the wearer against sudden, loud sound spikes. Many acoustic experts define acoustic shock as exposure to sounds over 135 dB SPL, although even lower sounds can damage the hearing. Therefore, all Jabra headsets cut off sounds at 118 dB SPL RMS (Root Mean Square).

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    • Is the Jabra Biz 2400 Series safe to use?

      ​Many acoustic experts define acoustic shock as exposure to sounds over 135 dB SPL, although even lower sounds can damage the hearing. 

      The Jabra Biz 2400 Series, like all Jabra headsets, cuts off sounds at 118 dB SPL RMS (Root Mean Square). The Jabra Biz 2400 Series features technology that protects users against the effects of sudden spikes of loud sound, such as the high pitched tone from a fax machine.

      Furthermore, the Jabra Biz 2400 USB features technology that ensures safe average sound levels, making it the world’s first corded USB headset with built-in compliance to the strict noise-at-work regulations enforced in the EU.

      Used with the Jabra GN8210 digital amplifier, the Jabra Biz 2400 IP and Jabra Biz 2400 headsets also comply with international health and safety directives to protect users against the dangers associated with long-term cumulative exposure to noise.

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  • Other

    • What is the difference between the standard UC models and the models that are certified for Microsoft Skype for Business?

      ​The models that are certified for Microsoft Skype for Business (Lync), support Microsoft Skype for Business in Plug and Play mode. These models support features to answer and end calls, adjust volume, and mute.

      If you are not using Microsoft Skype for Business, use the standard UC model.

      To set up features for remote call control and presence status, install Jabra Direct.

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Download area
Download area

Mac

File description Language or Region Release date Version File size Release notes
Jabra Suite for Mac English 10/1/2015 2.5 19 MB Download

Integration for:

  • CounterPath Bria (for full Remote Call Control from Jabra audio devices)

New features and enhancements:

  • Jabra Speak 810 - product support for Remote Call Control integration and Firmware Updater
  • Full management of Bluetooth connections for Jabra Bluetooth devices (search for, pair with and connect to Jabra USB dongle LINK 360)
  • Various stability and performance improvements
System requirements & Compatibility:
See Jabra Suite for Mac Datasheet

Windows

File description Language or Region Release date Version File size Release notes
Firmware English 6/19/2015 2.2 143,1 KB Download
  • Option to include agent name for the connected Jabra BIZ 2300 USB headset in Jabra Direct. Also extractable via the Jabra Xpress Asset Management tool
  • Disable call control (Audio only mode) via Jabra Direct
  • General stability improvements
Jabra Direct English 1/28/2016 3.3 24,1 MB Download

Improved softphone integration for:

  • Skype for Business 2016 (Generic implementation added)
  • IBM Sametime (driver enhancements and bug fixes)

Improved Jabra audio device support for:

  • Jabra PRO 9400: Added "Ultra Low Power" setting
  • Jabra PRO 9450: Added password protection of "Wideband/Narrowband"

System requirements & Compatibility:
See the Jabra Direct datasheet, page 3: Datasheet

Manuals

Documentation for download Language or Region File format File size
Datasheet PDF 1,4 MB Download
Quick Start Guide English PDF 1,1 MB Download