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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • What is the difference between the Microsoft Lync models and the standard models?

    ​The MS Lync models have buttons that are programmed to support Microsoft Lync. They feature a special hook button that interacts with the Microsoft Lync software, making it possible to exploit these functionalities to the full. A MS Lync model can be used in conjunction with other software as well as for conventional headset use, but the hook button will not be operational.

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  • Can the boom arm be rotated all the way round?

    ​The patented FreeSpin boom arm is actually designed so that it can be rotated through more than 360 degrees, with no hindrance. In addition to making the headset more comfortable to use, this helps prevent breakages and damage.

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  • I can hear myself while talking when using my headset can this be adjusted?

    You can adjust the sidetone if you experience echo.
    1. Open the Windows Control Panel
    2. Open Sound
    3. Click on the headset you want to adjust the sidetone on
      a. Click on Properties



    4. Click the Levels tab
    5. Adjust the sidetone to the desired level and Click OK



    Note for Jabra Evolve 80 series and Jabra Evolve 40 series: the headset needs to be connected by USB via the supplied controller (e.g. Jabra Evolve Link).If using the Jack plug directly in the computer it is not possible to adjust the sidetone.

    Last updated: 12-09-14

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  • How to solve audio problems with my headset on Windows 7?

    Occasionally you may experience audio and USB problems on a computer with Windows 7.

    As our first recommendation, please ensure you have installed Service pack 1. If not, please
    click here to download and install Service Pack 1.

    In case your problems persist, please install one or more of the updates listed below starting from the top.

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  • Why does my headset not play any music?

    All MS variants will only be recognized as a default communication device.
    To use the headset for music please set the headset as the default audio device.
    To
    change the Window audio settings please follow this guide.

    1. Open the Windows Control Panel.
    2. Open Sound.
    3. Click the Playback tab.

    A. Click on the desired headset.
    B. Click on Set Default and OK.



    Last updated15-09-2014

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FAQ - all questions

  • Audio

    • How to solve audio problems with my headset on Windows 7?

      Occasionally you may experience audio and USB problems on a computer with Windows 7.

      As our first recommendation, please ensure you have installed Service pack 1. If not, please
      click here to download and install Service Pack 1.

      In case your problems persist, please install one or more of the updates listed below starting from the top.

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      Thank you for your feedback

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    • Why does my headset not play any music?

      All MS variants will only be recognized as a default communication device.
      To use the headset for music please set the headset as the default audio device.
      To
      change the Window audio settings please follow this guide.

      1. Open the Windows Control Panel.
      2. Open Sound.
      3. Click the Playback tab.

      A. Click on the desired headset.
      B. Click on Set Default and OK.



      Last updated15-09-2014

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  • Features

    • Can the boom arm be rotated all the way round?

      ​The patented FreeSpin boom arm is actually designed so that it can be rotated through more than 360 degrees, with no hindrance. In addition to making the headset more comfortable to use, this helps prevent breakages and damage.

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    • I can hear myself while talking when using my headset can this be adjusted?

      You can adjust the sidetone if you experience echo.
      1. Open the Windows Control Panel
      2. Open Sound
      3. Click on the headset you want to adjust the sidetone on
        a. Click on Properties



      4. Click the Levels tab
      5. Adjust the sidetone to the desired level and Click OK



      Note for Jabra Evolve 80 series and Jabra Evolve 40 series: the headset needs to be connected by USB via the supplied controller (e.g. Jabra Evolve Link).If using the Jack plug directly in the computer it is not possible to adjust the sidetone.

      Last updated: 12-09-14

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    • Is there a Jabra corded USB headset with built-in Bluetooth?

      Yes, the Jabra BIZ 2400 USB corded headset has Bluetooth built in. This allows you to connect the headset to your PC and your mobile phone at the same time. This headset has 4 models - a mono model and a duo model for use with Unified Communications (UC) and a mono model and a duo model optimized for use with Microsoft Lync / OC.

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    • How do I add a voice mail number?

      Requirements

      To add a voice mail number, please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.



      3. Scroll down and expand the Button configuration menu.
      4. In Voice mail number, enter the desired number .



      5. Choose a button you want to use for the voice mail function.



      6. Click Apply.

      Note: Your softphone application must support the voice mail function.

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    • How do I add an emergency number?

      Requirements

      To add an emergency number, please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.

       

      3. Scroll down and expand the Button configuration menu.
      4. In Emergency number, enter the emergency number.



      5. Click Apply.


      How to use


      To use the emergency number feature, press any two buttons at the same time.
      This will also work if the computer is locked.
       

      Legal disclaimer:
      In the event that the product is used for calling emergency operators or any other emergency dialing, Jabra shall not be held liable for any claim, damage or loss arising out of failed attempts or other issues related to the emergency call recipient or operator. It is the user’s sole responsibility to enter the correct emergency number information, to test the system before usage and to maintain alternative means of making an emergency call.

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    • How do I change the audio protection level on my Jabra headset using Jabra Direct?

      Requirements

      The audio protection level can be changed in Jabra Direct.

      Please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.



      3. Scroll down to Audio protection and choose the desired level.



      4. Click Apply.

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    • How can I find the firmware version of my Jabra headset using Jabra Direct?

      Requirements

      To find the firmware version of your headset, please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.

       

      3. Scroll down and expand the Product Information menu.
      4. The firmware version is listed here.


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  • Installation

    • How do I set the default softphone for my Jabra device in Jabra Direct?

      Requirements

      Jabra Direct will by default try and set the default softphone automatically.
      To change the default softphone manually, please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.

       

      3. Scroll down and expand the Softphone (PC) button.

       

      4. In the Preferred softphone dropdown menu, choose your new default softphone and click Apply.

       

      Note: Make sure your softphone is installed for Jabra Direct to be able to find it. If using a Jabra PRO9470, PRO9465, PRO9460, GO6470, Motion Office and Dial 550. If the default softphone is chosen on the device this will be overruled by Jabra Direct. See a full list of compatible softphone on www.jabra.com/direct.  

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    • Why isn’t my MS Lync optimized headset default in Windows?

      Although your product is optimized for MS Lync, it is not able to make your Jabra device the default audio device in Windows automatically.

      Check your audio settings in Windows.

      Windows XP SP3:


      1. Click on the Start Button.

      2. Click on Control Panel.

      3. Click on Sounds, Speech and Audio Devices (This applies if sorted by category, if sorted by classic view, Click on Sounds and Audio Devices and go to step 5.

      4. Click on Sounds and Audio Device.

      5. If the Jabra device is not chosen as default device, on the voice tab, choose it in both Voice playback and Voice recording then click on Apply and OK.

       Windows 7:

      1. Click on the Start Button.

      2. Click on Control Panel.

      3. Click on Hardware and Sound (This applies if sorted by category, if sorted by icons, Click on Sound and go to step 5).

      4. Click on Sound.

      5. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default.


      6. Do the following on the Recording tab.

      7. Click Apply and OK.


      Windows 8:

      1. On the home screen, type “sound” and click/tap on Settings.

      2. Click on sound.
      3. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default.

      4. Do the following on the Recording tab.

      5. Click Apply and OK.

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    • How do I make my softphone the preferred softphone in Jabra Direct?

      Requirements

      Before setting a preferred softphone in Jabra Direct make sure it is supported by Jabra Direct.

      Please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.

       

      3. Scroll down and expand the Softphone (PC) button.
      4. In Preferred softphone, choose your preferred softphone.



      5. Click Apply.

      Note: If using a Jabra PRO 9470, Jabra PRO 9465, Jabra PRO 9460, Jabra GO 6470, Jabra Dial 550 or Jabra Motion Office the preferred softphone selected in Jabra Direct will overrule the selected softphone on the device itself.

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    • How do I setup my Jabra Device to work with Microsoft Lync 2013?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to Microsoft Lync 2013 manually, please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.



      3. Scroll down and expand the Softphone (PC) button.
      4. In Preferred softphone dropdown menu, choose Microsoft Lync and click Apply.


      5. Startup Microsoft Lync 2013.
      6. Select Options.



      7. Under Audio device, select your Jabra device from the dropdown menu.



      8. To test the Speaker or Ringer audio, click the green play buttons.
      9. When done, click OK.
      10. Jabra Direct should state the Jabra device and Microsoft Lync is ready for use.


      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

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  • Technologies

    • Why is it important to update headset firmware?

      Requirements

      Firmware updates usually improve performance and sometimes add new functionality to your device.
      For some Jabra Link EHS adapters you need a micro USB cable to connect the adapter to the PC.

      To check for new firmware, please follow these steps:

      1. Open Jabra Direct.
      2. If a firmware update is available for your Jabra device, this will be indicated on the main screen.



      3. To update or to manually check for new firmware click on the Firmware Updater icon.



      4. The Jabra Direct Firmware Updater will open in a new window.
      5. Select your device and click on the Next button.



      Note: To update devices like e.g. Jabra Motion or Jabra Stealth they need to be connected directly to the PC with a USB cable.

      6. Click on the Download button, and when the download is done click on the Next button.



      7. Follow the on-screen instructions. Do not unplug your device while preforming a firmware update.

      Note: If using a Jabra USB dongle with your device e.g. Jabra Motion UC or Jabra Stealth UC it is recommended to update both the headset and dongle at the same time. The PC must be connected to the internet to download the latest firmware.

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    • How does the Jabra BIZ 2300 eliminate unwanted noise?

      The Jabra BIZ 2300 features Jabra's PureVoice Noise Canceling system (NC) that blocks out unwanted background noise with greater precision than ever before and carefully distinguishes between your voice and any interference from other sound sources.

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  • Other

    • What is the difference between the Microsoft Lync models and the standard models?

      ​The MS Lync models have buttons that are programmed to support Microsoft Lync. They feature a special hook button that interacts with the Microsoft Lync software, making it possible to exploit these functionalities to the full. A MS Lync model can be used in conjunction with other software as well as for conventional headset use, but the hook button will not be operational.

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Download area
Download area

Firmware & software (Mac)

File description Language or Region Release date Version File size Release notes
Jabra Suite for Mac English 11/14/2014 2.3 15,6 MB Download

INew features and enhancements:

  • Jabra Biz 2400 II product support in Jabra Control Center and Jabra Firmware Updater
  • Jabra Stealth UC product support in Jabra Control Center and Jabra Firmware Updater
  • New Jabra Suite for Mac Overview & Status widget available in Mac Notification Center (OSX Yosemite)
  • Various stability and performance improvements

Firmware & software (Windows)

File description Language or Region Release date Version File size Release notes
Firmware English 2/19/2015 1.20 137,4 KB Download
  • Microphone mute now synchronizes with Windows sound settings
  • Modified volume synchronisation on MAC OSX computers
  • General stabililty improvements
  • Various bug fixes
Jabra Direct English 4/13/2015 3.0 23,7 MB Download

New features and enhancements:

  • All-new User Interface with simple design and focus on the audio device(s) available
  • Improved for touchscreen usage
  • Status & readiness information available via the new Direct dashboard, displaying when the headset(s) and softphone(s) are ready for your next call
  • Easy access from the Direct dashboard (click the J-icon in Windows Notification area) into the Jabra Direct home screen where all features are available and manageable
  • Simplified settings control to improve the personalization of attached audio device(s)
  • Automatic softphone detection and enabling of Remote Call Control between a Jabra device and installed softphone(s)
  • Built-in help information (mouse-over shows help text)
  • Improved support information, including the ability to generate Diagnostic Report

Manuals

Documentation for download Language or Region File format File size
Datasheet PDF 1,6 MB Download
Quick Start Guide English PDF 1,1 MB Download