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In this video we would like to show you how to make a Jabra headset the default audio device in Avaya Scopia. Video in English
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If it still does not work, try another(direct) USB port in the PC.
Do not connect via a USB HUB or similar.
Yes. With the appropriate adapter you can use the corded headset you have for your telephone with your computer through the USB port.
This multi-purpose use of your headset can be accomplished by connecting the quick disconnect (QD) of your headset to any one of the following adapters: Jabra GN8110, Jabra GN8120, Jabra LINK 180, Jabra LINK 220 and Jabra LINK 280.
Leatherette ear cushions provide better acoustic coupling between the ear and the headset. Since less sound escapes, the perceived volume is higher. To minimize the loss of volume, foam ear cushions are made of a special closed-cell foam, which helps improve acoustic coupling. Leatherette ear cushions provide approximately 6 dB extra output.
The availability of both leatherette and foam ear cushions is dependent on the model/style/design of corded headset you are using.
The Jabra BIZ 1900 Series is compatible with Jabra amplifiers
and adapters such as Jabra GN1200, Jabra GN1210,
Jabra GN1220, Jabra GN8000, Jabra GN8110, Jabra GN8120, and
Jabra GN8210 through the standard Jabra QD (quick disconnect)
To use features like Answer/end, mute and volume synchronization you will need to download and install Jabra Direct to ensure full call control.
Note: Please verify with the Jabra Direct product page for supported softphones on www.jabra.com/direct.
In Skype please accept the Jabra Direct integration if not the mentioned functions will not work.
The Jabra GN1900 Series is compatible with Jabra amplifiers such as Jabra GN1200, Jabra GN1210, Jabra GN1215, Jabra GN1216, Jabra GN1220, Jabra GN8000, Jabra GN8050 and Jabra GN8210 using the standard Jabra QD (Quick Disconnect) interface.
If you have difficulty in hearing the person on the other end of the line then try turning up the volume on the phone or amplifier.
If the problem persists, you should consider switching
from a mono to a duo headset.
If the person at the other end of the line has difficulty hearing you then
try to adjust the boom arm. This is particularly important when
using a noise-canceling microphone, which should be positioned approximately 2 cm / less than 1 inch from the mouth.
Occasionally you may experience audio and USB problems on a computer with Windows 7.
As our first recommendation, please ensure you have installed Service pack 1. If not, please
click here to download and install Service Pack 1.
In case your problems persist, please install one or more of the updates listed below starting from the top.
Yes, the Jabra BIZ 1900 Series feature our PeakStop technology, which protects against sudden loud sound spikes. The high-pitch squeal of e.g. a fax machine can be very harmful.
Many acoustic experts define acoustic shock as being exposed to a sound of over 135 dB SPL, but even lower sounds can damage the ears. Therefore, the Jabra BIZ 1900 Series – like all other Jabra headsets – cuts off sounds at 118 dB SPL (RMS). When used together with the digital amplifier Jabra GN8210 or Jabra GN1220 it complies to the Noise@Work regulations (EMEA only).
If using Cisco Jabber below version 9.6, Jabra software is needed to have call control.
Cisco needs to be selected as the default Softphone in the Jabra software.
Choose either Cisco or Standard softphone.
It is recommended to install Jabra software after the Cisco Jabber client is installed.
1. Install Jabra software.
2. Open Cisco Jabber.
3. Click on File and choose Options.
4. Click on Audio.
5. Set the Jabra headset as the default audio device for Speaker, Microphone and Ringer/Alerts. Click Apply and OK.
Before setting a preferred softphone in Jabra Direct make sure it is supported by Jabra Direct.
Please follow these steps:
1. Open Jabra Direct.
2. Click on Settings.
3. Scroll down and expand the Softphone (PC) button.
4. In Preferred softphone, choose your preferred softphone.
5. Click Apply.
Note: If using a Jabra PRO 9470, Jabra PRO 9465, Jabra PRO 9460, Jabra GO 6470, Jabra Dial 550 or Jabra Motion Office the preferred softphone selected in Jabra Direct will overrule the selected softphone on the device itself.
Firmware updates usually improve performance and sometimes add new functionality to your device.
For some Jabra Link EHS adapters you need a micro USB cable to connect the adapter to the PC.
To check for new firmware, please follow these steps:
1. Open Jabra Direct.
2. If a firmware update is available for your Jabra device, this will be indicated on the main screen.
3. To update or to manually check for new firmware click on the Firmware Updater icon.
4. The Jabra Direct Firmware Updater will open in a new window.
5. Select your device and click on the Next button.
Note: To update devices like e.g. Jabra Motion or Jabra Stealth they need to be connected directly to the PC with a USB cable.
6. Click on the Download button, and when the download is done click on the Next button.
7. Follow the on-screen instructions. Do not unplug your device while preforming a firmware update.
Note: If using a Jabra USB dongle with your device e.g. Jabra Motion UC or Jabra Stealth UC it is recommended to update both the headset and dongle at the same time. The PC must be connected to the internet to download the latest firmware.
A noise canceling microphone filters out unwanted background noise. It does so by differentiating between sounds that come from nearby sources, such as from the mouth, and those from far away, which are then eliminated. Because of this, it is important that you position the noise canceling microphone close to your mouth, no further away than 2 finger widths.
Yes, it is safe to use Jabra headsets. All Jabra headsets feature PeakStop™ technology, which protects against sudden loud sound spikes. Many acoustic experts define acoustic shock as being exposed to a sound of over 135 dBSPL, but even lower sounds can damage the hearing. Therefore all Jabra headsets cut off sounds at 118 dBSPL (RMS).
The microphone boom arm is designed to rotate only 270 degrees to protect the parts inside for optimal lifetime longevity. The 270 degree movement can be done in both directions, supporting left and right wearing styles. For 360 degree rotation please select the Jabra BIZ 2400 Series.