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Video tutorials
Video tutorials

How to use a Jabra headset with Avaya Scopia

In this video we would like to show you how to make a Jabra headset the default audio device in Avaya Scopia. Video in English

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Troubleshooting
Troubleshooting
  • I have distorted speaker sound

  • I have no sound at all in my headset

  • I have trouble hearing people

  • People cannot hear me at all

  • People have trouble hearing me

Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • Can I use my phone's corded headset with my computer too?

    Yes. With the appropriate adapter you ca​n use the corded headset you have for your telephone with your computer through the USB port.

    This multi-purpose use of your headset can be accomplished by connecting the quick disconnect (QD) of your headset to any one of the following adapters: Jabra GN8110, Jabra GN8120, Jabra LINK 180, Jabra LINK 220 and Jabra LINK 280.

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  • Is there a difference in sound quality using leatherette vs. foam ear cushions?

    Leatherette ear cushions provide better acoustic coupling between the ear and the headset. Since less sound escapes, the perceived volume is higher. To minimize the loss of volume, foam ear cushions are made of a special closed-cell foam, which helps improve acoustic coupling. Leatherette ear cushions provide approximately 6 dB extra output. The availability of both leatherette and foam ear cushions is dependent on the model/style/design of corded headset you are using.

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  • Does Jabra BIZ 1900 work with all Jabra amplifiers?

    The Jabra BIZ 1900 Series is compatible with Jabra amplifiers and adapters such as Jabra GN1200, Jabra GN1210, Jabra GN1220, Jabra GN8000, Jabra GN8110, Jabra GN8120, and Jabra GN8210 through the standard Jabra QD (quick disconnect) interface.

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  • What to do if I have a hard time hearing the person on the other end of the line when I use my Jabra 1900?

    ​If you have difficulty in hearing the person on the other end of the line then try turning up the volume on the phone or amplifier. If the problem persists, you should consider switching from a mono to a duo headset.

     

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  • What to do if the person on the other end of the line has a hard time hearing me when I use my Jabra BIZ 1900?

    I​f the person at the other end of the line has difficulty hearing you then try to adjust the boom arm. This is particularly important when using a noise-canceling microphone, which should be positioned approximately 2 cm / less than 1 inch from the mouth.

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FAQ - all questions

  • Audio

    • Is there a difference in sound quality using leatherette vs. foam ear cushions?

      Leatherette ear cushions provide better acoustic coupling between the ear and the headset. Since less sound escapes, the perceived volume is higher. To minimize the loss of volume, foam ear cushions are made of a special closed-cell foam, which helps improve acoustic coupling. Leatherette ear cushions provide approximately 6 dB extra output. The availability of both leatherette and foam ear cushions is dependent on the model/style/design of corded headset you are using.

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    • What to do if I have a hard time hearing the person on the other end of the line when I use my Jabra 1900?

      ​If you have difficulty in hearing the person on the other end of the line then try turning up the volume on the phone or amplifier. If the problem persists, you should consider switching from a mono to a duo headset.

       

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    • What to do if the person on the other end of the line has a hard time hearing me when I use my Jabra BIZ 1900?

      I​f the person at the other end of the line has difficulty hearing you then try to adjust the boom arm. This is particularly important when using a noise-canceling microphone, which should be positioned approximately 2 cm / less than 1 inch from the mouth.

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  • Compatibility

    • Can I use my phone's corded headset with my computer too?

      Yes. With the appropriate adapter you ca​n use the corded headset you have for your telephone with your computer through the USB port.

      This multi-purpose use of your headset can be accomplished by connecting the quick disconnect (QD) of your headset to any one of the following adapters: Jabra GN8110, Jabra GN8120, Jabra LINK 180, Jabra LINK 220 and Jabra LINK 280.

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    • Does Jabra BIZ 1900 work with all Jabra amplifiers?

      The Jabra BIZ 1900 Series is compatible with Jabra amplifiers and adapters such as Jabra GN1200, Jabra GN1210, Jabra GN1220, Jabra GN8000, Jabra GN8110, Jabra GN8120, and Jabra GN8210 through the standard Jabra QD (quick disconnect) interface.

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    • Which amplifiers will the Jabra GN1900 series headsets work with?

      ​The Jabra GN1900 Series is compatible with Jabra amplifiers such as Jabra GN1200, Jabra GN1210, Jabra GN1215, Jabra GN1216, Jabra GN1220, Jabra GN8000, Jabra GN8050 and Jabra GN8210 using the standard Jabra QD (Quick Disconnect) interface. 

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    • How do I choose which softphone will be used by the headset if I have both Microsoft Lync and Cisco IP Communicator installed?

      It is possible to receive calls on either or both softphones, but to place a new call you need to select a preferred softphone.  You can do this with Jabra PC Suite:

      Please follow these steps:

      1.    Open Jabra Control Center
      2.    Under the View menu, select Advanced View

       

      3.    Click on the Softphone tab
      4.    Choose the preferred softphone for outgoing calls (choose Softphones supported by Jabra PC Suite to select the Cisco IP Communicator softphone or Microsoft to select Lync as your preferred softphone)

      Jabra Biz 2300 illustrated:


      Jabra Pro 930 illustrated:

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  • Features

    • Is my Jabra BIZ 1900 completely safe to use?

      ​Yes, the Jabra BIZ 1900 Series feature our PeakStop technology, which protects against sudden loud sound spikes. The high-pitch squeal of e.g. a fax machine can be very harmful.

      Many acoustic experts define acoustic shock as being exposed to a sound of over 135 dB SPL, but even lower sounds can damage the ears. Therefore, the Jabra BIZ 1900 Series – like all other Jabra headsets – cuts off sounds at 118 dB SPL (RMS). When used together with the digital amplifier Jabra GN8210 or Jabra GN1220 it complies to the Noise@Work regulations (EMEA only).

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  • Installation

    • How do I set my Jabra headset as the default headset in Cisco Jabber?

      1. Open Cisco Jabber

      2. Click on File and choose Options


      3. Click on Audio

      4. Set the Jabra headset as the default audio device for Speaker, Microphone and Ringer/Alerts.


      5. Click Apply and OK

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    • How do I make my softphone default in Jabra PC Suite?

      To get full call control you must have the latest version of Jabra PC Suite installed.

      Download and install Jabra PC Suite 

      1. Open Jabra PC Suite.

      2. Click on the Softphone (PC) tab.

      3. Make sure your screen is in Advanced View.

      4. Select the appropriate softphone from the list under Target Softphone for Outoing Calls.

      5. Click Apply.


      3. Under softphone/vendor name choose the softphone that applies to you.


      4. Click Apply and then OK

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  • Technologies

    • Are Jabra headsets safe to use?

      Yes, it is safe to use Jabra headsets. All Jabra headsets feature PeakStop™ technology, which protects against sudden loud sound spikes. Many acoustic experts define acoustic shock as being exposed to a sound of over 135 dBSPL, but even lower sounds can damage the hearing. Therefore all Jabra headsets cut off sounds at 118 dBSPL (RMS).

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    • How does a noise canceling microphone work on my Jabra corded headset?

      A noise canceling microphone filters out unwanted background noise. It does so by differentiating between sounds that come from nearby sources, such as from the mouth, and those from far away, which are then eliminated. Because of this, it is important that you position the noise canceling microphone close to your mouth, no further away than 2 finger widths.

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    • Why is it important to update headset firmware?

      Firmware updates usually improve performance and sometimes add new functionalities to your device. To update the firmware:
      Launch Jabra Firmware Updater installed with Jabra PC Suite, and follow the Firmware Updater wizard.
      You can also check for updates via Jabra Control Center > Help > Check for Updates.

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  • Other

    • Will my microphone boom rotate for wearing on my left or right?

      The microphone boom arm is designed to rotate only 270 degrees to protect the parts inside for optimal lifetime longevity. The 270 degree movement can be done in both directions, supporting left and right wearing styles. For 360 degree rotation please select the Jabra BIZ 2400 Series.

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Download area
Download area

Firmware & software (Windows)

File description Language Release date Version File size Release notes
Jabra PC Suite English 4/11/2014 2.14 37,2 MB Download

Integration for:
•    Counterpath Bria softphone version 3.5 or above
•    Cisco Jabber softphone version 9.6 or above

New features and enhancements:
•    Jabra Motion Office product support in Jabra Control Center
•    Jabra LINK 265 new Audio Protection Setting product support in Jabra Control Center
•    Various stability and security improvements

System requirements & Compatibility:
See help file in JPCS or Installation guide: http://www.jabra.com/pcsuite

Manuals

Documentation for download Language File format File size
Datasheet PDF 4 MB Download
Declaration of Conformity English PDF 90,1 KB Download
Quick Start Guide English PDF 283,2 KB Download
Serial Number Location English PDF 377,9 KB Download
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