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In this video we would like to show you how to make a Jabra headset the default audio device in Avaya Scopia. Video in English
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If it still does not work, try another(direct) USB port in the PC.
Do not connect via a USB HUB or similar.
Yes. With the appropriate adapter you can use the corded headset you have for your telephone with your computer through the USB port.
This multi-purpose use of your headset can be accomplished by connecting the quick disconnect (QD) of your headset to any one of the following adapters: Jabra GN8110, Jabra GN8120, Jabra LINK 180, Jabra LINK 220 and Jabra LINK 280.
Leatherette ear cushions provide better acoustic coupling between the ear and the headset. Since less sound escapes, the perceived volume is higher. To minimize the loss of volume, foam ear cushions are made of a special closed-cell foam, which helps improve acoustic coupling. Leatherette ear cushions provide approximately 6 dB extra output.
The availability of both leatherette and foam ear cushions is dependent on the model/style/design of corded headset you are using.
The Jabra BIZ 1900 Series is compatible with Jabra amplifiers
and adapters such as Jabra GN1200, Jabra GN1210,
Jabra GN1220, Jabra GN8000, Jabra GN8110, Jabra GN8120, and
Jabra GN8210 through the standard Jabra QD (quick disconnect)
To use the enhanced calling functions in the headset, you need to have Jabra PC Suite installed and running on your PC. We recommend you to download the latest release of Jabra PC Suite.
Download the latest release of Jabra PC Suite
The Jabra GN1900 Series is compatible with Jabra amplifiers such as Jabra GN1200, Jabra GN1210, Jabra GN1215, Jabra GN1216, Jabra GN1220, Jabra GN8000, Jabra GN8050 and Jabra GN8210 using the standard Jabra QD (Quick Disconnect) interface.
If you have difficulty in hearing the person on the other end of the line then try turning up the volume on the phone or amplifier.
If the problem persists, you should consider switching
from a mono to a duo headset.
If the person at the other end of the line has difficulty hearing you then
try to adjust the boom arm. This is particularly important when
using a noise-canceling microphone, which should be positioned approximately 2 cm / less than 1 inch from the mouth.
Occasionally you may experience audio and USB problems on a computer with Windows 7.
As our first recommendation, please ensure you have installed Service pack 1. If not, please
click here to download and install Service Pack 1.
In case your problems persist, please install one or more of the updates listed below starting from the top.
It is possible to receive calls on either or both softphones, but to place a new call you need to select a preferred softphone. You can do this with Jabra PC Suite:
Please follow these steps:
Yes, the Jabra BIZ 1900 Series feature our PeakStop technology, which protects against sudden loud sound spikes. The high-pitch squeal of e.g. a fax machine can be very harmful.
Many acoustic experts define acoustic shock as being exposed to a sound of over 135 dB SPL, but even lower sounds can damage the ears. Therefore, the Jabra BIZ 1900 Series – like all other Jabra headsets – cuts off sounds at 118 dB SPL (RMS). When used together with the digital amplifier Jabra GN8210 or Jabra GN1220 it complies to the Noise@Work regulations (EMEA only).
If using Cisco Jabber below version 9.6, Jabra software is needed to have call control.
Cisco needs to be selected as the default Softphone in the Jabra software.
Choose either Cisco or Standard softphone.
It is recommended to install Jabra software after the Cisco Jabber client is installed.
1. Install Jabra software.
2. Open Cisco Jabber.
3. Click on File and choose Options.
4. Click on Audio.
5. Set the Jabra headset as the default audio device for Speaker, Microphone and Ringer/Alerts. Click Apply and OK.
1. Open Jabra PC Suite.
2. Click on the softphone tab
3. Under Target softphone for outgoing calls, select the desired softphone.
4. Click Apply and then OK
To get full call control you must have the latest version of Jabra PC Suite installed.
Download and install Jabra PC Suite
2. Click on the Softphone (PC) tab.
3. Make sure your screen is in Advanced View.
4. Select the appropriate softphone from the list under Target Softphone for Outoing Calls.
5. Click Apply.
3. Under softphone/vendor name choose the softphone that applies to you.
Firmware updates usually improve performance and sometimes add new functionalities to your device. To update the firmware:
Launch Jabra Firmware Updater installed with Jabra PC Suite, and follow the Firmware Updater wizard.
You can also check for updates via Jabra Control Center > Help > Check for Updates.
A noise canceling microphone filters out unwanted background noise. It does so by differentiating between sounds that come from nearby sources, such as from the mouth, and those from far away, which are then eliminated. Because of this, it is important that you position the noise canceling microphone close to your mouth, no further away than 2 finger widths.
Yes, it is safe to use Jabra headsets. All Jabra headsets feature PeakStop™ technology, which protects against sudden loud sound spikes. Many acoustic experts define acoustic shock as being exposed to a sound of over 135 dBSPL, but even lower sounds can damage the hearing. Therefore all Jabra headsets cut off sounds at 118 dBSPL (RMS).
The microphone boom arm is designed to rotate only 270 degrees to protect the parts inside for optimal lifetime longevity. The 270 degree movement can be done in both directions, supporting left and right wearing styles. For 360 degree rotation please select the Jabra BIZ 2400 Series.
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