REGISTER YOUR PRODUCT TO GET OPTIMIZED SUPPORTWant to be the first to know about new software and other updates for your Jabra product? If so, register it now.

Register now

Quick Start Guide
Quick Start Guide
  • Discover

    Image
  • Connect

    • Bluetooth

      In this section we will show you how to connect using Bluetooth.
      Note: If asked for a pin code or passkey the code is 0000 (four zeros).
      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • PC/Mac via USB

      In this section we show you how to connect using USB.
      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

  • Use

    • Answer/end call

      In this section we show you how to answer a call.
      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • Volume control

      In this section we show you how to use the volume.
      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • Mute

      In this section we show you how to mute.
      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • End or reject call

      Press and hold the answer/end button, for one second.
      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

  • Wear

    • Over the head

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • Adjust

      Adjust the microphone by rotating it around the headset and flexing the boom arm until it is positioned less than 2 cm (3/4") from your mouth.
      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

Video tutorials
Video tutorials

How to use a Jabra headset with Avaya Scopia

In this video we would like to show you how to make a Jabra headset the default audio device in Avaya Scopia. Video in English

Was this useful?

Thank you for your feedback

If you need technical assistance, please click here for contact information.

Thank you for your feedback

If you need technical assistance, please click here for contact information.

Help Us Get Better

Please select one of the options below:

How can we make this more useful for you?

How to change ear cushions on your Jabra BIZ 2400 with a headband.

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to change the ear cushions on a Jabra BIZ 2400 with a headband.

Video in English

Was this useful?

Thank you for your feedback

If you need technical assistance, please click here for contact information.

Thank you for your feedback

If you need technical assistance, please click here for contact information.

Help Us Get Better

Please select one of the options below:

How can we make this more useful for you?

How to use a Jabra headset with Cisco Jabber for Windows client

In this video we will demonstrate it with a Jabra PRO 9470, and Cisco Jabber for Windows client and show features like, answering and ending calls, putting calls on hold, and muting.

Video in English

Was this useful?

Thank you for your feedback

If you need technical assistance, please click here for contact information.

Thank you for your feedback

If you need technical assistance, please click here for contact information.

Help Us Get Better

Please select one of the options below:

How can we make this more useful for you?

How to wear the Jabra BIZ™ 2400 headset correctly.

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to wear the Jabra BIZ 2400 headset correctly and how to change the headset in different wearing styles, including Headband, Ear-hook, and Neckband.

Video in English

Was this useful?

Thank you for your feedback

If you need technical assistance, please click here for contact information.

Thank you for your feedback

If you need technical assistance, please click here for contact information.

Help Us Get Better

Please select one of the options below:

How can we make this more useful for you?

How to use the Jabra BIZ ™ 2400 USB headset.

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to use the BIZ 2400 USB headset, including controlling functionalities such as answer, mute, volume control, and end calls.

Video in English

Was this useful?

Thank you for your feedback

If you need technical assistance, please click here for contact information.

Thank you for your feedback

If you need technical assistance, please click here for contact information.

Help Us Get Better

Please select one of the options below:

How can we make this more useful for you?

Troubleshooting
Troubleshooting
  • I have distorted speaker sound

    1. This could be because the speaker volume setting is too high

      Adjust the volume accordingly down on your mobile phone or softphone and/or on the in-line call control, until your find a lower, but better setting. CUSB_9.JPG
  • I have trouble hearing people

    1. Turn up the speaker volume on the in-line call control button

      CUSB_9.JPG
  • People cannot hear me at all

    1. Make sure that the microphone mute button is not activated on the in-line call control buttons

      CUSB_8.JPG
  • People have trouble hearing me

    1. Make sure that the microphone boom arm is placed closely within range of your mouth (2 cm/1 inch)

      CQD_1.JPG
Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • What is the difference between the standard UC models and the models that are certified for Microsoft Skype for Business?

    ​The models that are certified for Microsoft Skype for Business (Lync), support Microsoft Skype for Business in Plug and Play mode. These models support features to answer and end calls, adjust volume, and mute.

    If you are not using Microsoft Skype for Business, use the standard UC model.

    To set up features for remote call control and presence status, install Jabra Direct.

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information.

    Thank you for your feedback

    If you need technical assistance, please click here for contact information.

    Help Us Get Better

    Please select one of the options below:

    How can we make this more useful for you?

  • How do I obtain accessories for my Jabra device?

    You can order accessories and parts on the Jabra Accessories page. Enter the name of your Jabra device in the search field (for example, Jabra Revo Wireless), and then browse the available accessories and parts.

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information.

    Thank you for your feedback

    If you need technical assistance, please click here for contact information.

    Help Us Get Better

    Please select one of the options below:

    How can we make this more useful for you?

  • Why am I unable to use my Jabra device to control calls on my softphone?

    Prerequisites

    To use your Jabra device to control calls on your softphone, download and install Jabra Direct, and then personalize the settings. If these features do not work with Skype for Business, make sure to first accept the integration with Jabra Direct.

    Note: You can verify the softphone models that are supported on the Jabra Direct product page at www.jabra.com/direct.

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information.

    Thank you for your feedback

    If you need technical assistance, please click here for contact information.

    Help Us Get Better

    Please select one of the options below:

    How can we make this more useful for you?

  • How is Digital Signal Processing (DSP) used in Jabra products?

    DSP is used in Jabra headsets to enhance the audio quality of the human voice and to reduce noise. Audio quality is improved for both the wearer of the Jabra headset and the person on the other end of a call.

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information.

    Thank you for your feedback

    If you need technical assistance, please click here for contact information.

    Help Us Get Better

    Please select one of the options below:

    How can we make this more useful for you?

  • How do I pair my Jabra Biz 2400/2400 II with my mobile phone without using Jabra Direct?

    Prerequisites

    To pair manually, follow these steps:

    1. Make sure your Jabra headset is connected to your computer.
    2. Press the Soft button (O or X), until all LEDs flash blue.



    3. Turn on Bluetooth on your mobile phone, and select the Jabra Biz 2400/2400 II. Enter “0000” (four zeros) if you are asked for a pin code.

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information.

    Thank you for your feedback

    If you need technical assistance, please click here for contact information.

    Help Us Get Better

    Please select one of the options below:

    How can we make this more useful for you?

FAQ - all questions

  • Pairing with Bluetooth

    • How do I pair my Jabra Biz 2400/2400 II with my mobile phone without using Jabra Direct?

      Prerequisites

      To pair manually, follow these steps:

      1. Make sure your Jabra headset is connected to your computer.
      2. Press the Soft button (O or X), until all LEDs flash blue.



      3. Turn on Bluetooth on your mobile phone, and select the Jabra Biz 2400/2400 II. Enter “0000” (four zeros) if you are asked for a pin code.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

  • Setup for Softphones

    • How do I set my softphone as the preferred softphone in Jabra Direct?

      Prerequisites

      To set your softphone as the preferred softphone in Jabra Direct, follow these steps:

      1. Open Jabra Direct.
      2. Click Settings.



      3. Scroll down and expand Softphone (PC).
      4. In Preferred softphone, select your preferred softphone.



      5. Click Apply.

      Note: If you are using a Jabra Pro 9470, 9465, 9460, Jabra Go 6470, Jabra Dial 550, or Jabra Motion Office, the preferred softphone selected in Jabra Direct will override the softphone selected on the device itself.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • How do I set up my Jabra headset to work with Avaya One-X Communicator for Windows?

      Prerequisites

      Jabra Direct will try to set the default softphone automatically. To change to Avaya One-X Communicator manually, follow these steps:

      1. Close Avaya One-X Communicator.
      2. Install Jabra Direct.
      3. Open Jabra Direct, and then click Settings.



      4. Scroll down and expand Softphone (PC).
      5. In Preferred softphone, select Avaya one-x/Aura Agent Desktop, and then click Apply.



      6. Start Avaya One-X Communicator.
      7. Select Settings, General Settings.






      8. In Devices and Services, select Audio.
      9. In the Microphone and Speaker fields, select the Jabra headset, and then click OK.



      10. Jabra Direct will advise that the Jabra headset and Avaya One-X Communicator are ready for use.



      Note: Make sure your softphone is active and logged in so it can be detected by Jabra Direct. See a list of compatible softphones on www.jabra.com/direct.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • How do I set up my Jabra headset to work with Cisco IP Communicator for Windows?

      Prerequisites

      Jabra Direct will try to set the default softphone automatically. To change to Cisco IP Communicator manually, follow these steps:

      1. Close Cisco IP Communicator.
      2. Install Jabra Direct.
      3. Open Jabra Direct, and then click Settings.



      4. Scroll down and expand Softphone (PC).
      5. In Preferred softphone, select Cisco IP Communicator, and then click Apply.



      6. Start Cisco IP Communicator.
      7. Select Menu, and then select Audio Tuning Wizard.






      8. Click Next to start the wizard.



      9. For each of the audio settings Headset, Speakerphone, Handset, and Ringer, select the Jabra headset.



      10. Click Play to test the listening volume.



      11. Click Test to test the microphone volume.



      12. Click Finish.



      13. Jabra Direct will advise that the Jabra headset and Cisco IP Communicator are ready to use.



      Note: Make sure your softphone is active and logged on, so it is detected by Jabra Direct. See a list of compatible softphones on www.jabra.com/direct.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • How do I set up my Jabra headset to work with Skype for Windows?

      Prerequisites

      Jabra Direct will try to set the default softphone automatically. To change to Skype, follow these steps:

      1. Close Skype.
      2. Install Jabra Direct.
      3. Open Jabra Direct, and then click Settings.



      4. Scroll down and expand Softphone (PC).
      5. In Preferred softphone, select Skype, and then click Apply.



      6. Start Skype.
      7. Select Tools, and then select Options.



      8. Under General, select Audio settings.
      9. For each of the settings Microphone, Speakers, and Ringing, select the Jabra headset, and then click Save.



      10. Jabra Direct will advise that the Jabra headset and Skype are ready to use.



      Note: Make sure your softphone is active and logged in, so that it can be detected by Jabra Direct. See a list of compatible softphones on www.jabra.com/direct.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • How do I set up my Jabra headset to work with Avaya Communicator for Microsoft Lync 2013 for Windows?

      Follow these steps:

      1. Install Avaya Communicator for Microsoft Lync 2013.
      2. Open Avaya Communicator for Microsoft Lync 2013.
      3. Connect your Jabra headset.
      4. Make sure your Jabra headset is the default audio device in Avaya Communicator for Microsoft Lync 2013.
      5. Install Jabra Direct.
      6. Open Jabra Direct.
      7. Click Settings.

      8. Pro935 1

      9. Scroll down and expand Softphone (PC).
      10. In Preferred softphone select Avaya Microsoft Lync 2013 Integration, and then click Apply.

      11. Pro935 2

      12. Jabra Direct then states that the Jabra headset, and Avaya Communicator for Microsoft Lync 2013 are ready for use.

      13. 	Pro9470 3

        Note: Make sure your softphone is active and logged in for Jabra Direct to show it is available and ready. See a list of compatible softphones on www.jabra.com/direct.

      Important: When the Avaya Communicator for Microsoft Lync 2013 Integration is installed, Microsoft Lync 2013 call controls do not work.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • How do I set up my Jabra headset to work with IBM Sametime for Windows?

      Prerequisites

      Jabra Direct will try to set the default softphone automatically. To change to IBM Sametime, follow these steps:

      1. Close IBM Sametime.
      2. Install Jabra Direct.
      3. Open Jabra Direct, and then click Settings.



      4. Scroll down and expand Softphone (PC).
      5. In Preferred softphone, select IBM Sametime, and then click Apply.



      6. Start IBM Sametime.
      7. Select File, and then select Preferences.



      8. Select Voice and Video.
      9. For each of the audio settings Microphone, Speakers, and Ringing, select the Jabra headset.



      10. Click Apply, and then click OK.
      11. Jabra Direct will advise that the Jabra headset and IBM Sametime are ready to use.



      12. Note: Make sure your softphone is active and logged in, so it can be detected by Jabra Direct. See a list of compatible softphones on www.jabra.com/direct.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

  • Features

    • Why am I unable to use my Jabra device to control calls on my softphone?

      Prerequisites

      To use your Jabra device to control calls on your softphone, download and install Jabra Direct, and then personalize the settings. If these features do not work with Skype for Business, make sure to first accept the integration with Jabra Direct.

      Note: You can verify the softphone models that are supported on the Jabra Direct product page at www.jabra.com/direct.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • How do I find the firmware version of my Jabra headset using Jabra Direct?

      Prerequisites

      To find the firmware version of your headset, follow these steps:

      1. Open Jabra Direct.
      2. Click Settings.

      3.  

      4. Scroll down and expand Product Information.
      5. See Firmware version.



      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • How do I change the audio protection level on my Jabra headset using Jabra Direct?

      Prerequisites

      You can change the audio protection level in Jabra Direct using the following steps:

      1. Open Jabra Direct.
      2. Click Settings.



      3. Scroll down to Audio protection (IntelliTone) and select the level to use.



      4. Click Apply.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • I can hear myself talking when using my headset - can this be adjusted?

      You can adjust the sidetone, if you experience an echo.

      1. Open the Windows Control Panel.
      2. Click Sound.
      3. Select the headset to adjust, and then click Properties.



      4. Click the Levels tab.
      5. Adjust the level of the sidetone, and click OK.



      Note: For the Jabra Evolve 80 series and the Jabra Evolve 40 series, the headset must be connected to the USB port of the PC using the supplied controller (for example the Jabra Evolve Link). You cannot adjust the sidetone if the jack is plugged directly in the PC.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • How do I reset my Jabra headset to the default settings?

      Prerequisites

      When you reset your headset to the default settings, the previous settings will be deleted.

      To reset using Jabra Direct, follow these steps:

      1. Open Jabra Direct.
      2. Click Settings.



      3. Click Options.

      4.  

      5. Click Restore default settings.

      6.  

      7. Click Apply.

      Note: To reset the Jabra Evolve 65, it must be connected to a PC using a USB cable.

      To reset using the touchscreen, follow these steps:

      1. Tap the Settings icon.



      2. Tap Phone settings.



      3. Tap Reset configuration.



      4. Tap Confirm.



      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • How do I update the firmware on my Jabra device?

      Prerequisites

      To check for firmware and update your Jabra device, you must have Jabra Direct installed on your PC. To update devices such as Jabra Motion or Jabra Stealth, they must be connected directly to the PC using a USB cable. For some Jabra Link EHS adapters, you may need a micro USB cable to connect the adapter to the PC. Follow these steps:

      1. Open Jabra Direct.
      2. If a firmware update is available for your Jabra device, this is indicated on the main screen.



      3. To update the firmware or manually check for new firmware, click the Firmware Updater icon.

      4.  

      5. The Jabra Direct Firmware Updater opens in a new window.
      6. Select your Jabra device, and then click Next.



      7. Click Download. When the download is finished, click Next.



      8. Follow the on-screen instructions. Do not unplug your device while a firmware update is in progress.

      Note: If you are using a Jabra USB dongle with your Jabra device (such as Jabra Motion UC or Jabra Stealth UC) it is recommended that you update both the headset and the dongle at the same time. The PC must be connected to the Internet to download the latest firmware.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • Why is it important to update firmware for my Jabra device?

      Prerequisites

      Firmware updates usually improve the performance of your Jabra device, and sometimes they add new functionality.

      Note: To update some devices such as Jabra Link EHS adapters, Jabra Motion, or Jabra Stealth, they need to be connected directly to your PC by using a micro USB or USB cable.

      To check for new firmware, follow these steps:

      1. Open Jabra Direct.
      2. If a firmware update is available for your Jabra device, this is indicated on the main screen.



      3. To update the firmware, or to manually check for new firmware, click the Firmware Updater icon.



      4. The Jabra Direct Firmware Updater opens in a separate window.
      5. Select your Jabra device, and then click Next.



      6. Click Download, and when the download is finished, click Next.



      7. Follow the on-screen instructions. Do not unplug your device while the firmware update is in progress.

      Note: If you are using a Jabra USB dongle with your device, such as a Jabra Motion UC or Jabra Stealth UC, it is recommended to update both the headset and the dongle at the same time. Your PC must be connected to the Internet to download the latest firmware.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

  • Accessories

    • How do I obtain accessories for my Jabra device?

      You can order accessories and parts on the Jabra Accessories page. Enter the name of your Jabra device in the search field (for example, Jabra Revo Wireless), and then browse the available accessories and parts.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

  • Technical Information

    • How is Digital Signal Processing (DSP) used in Jabra products?

      DSP is used in Jabra headsets to enhance the audio quality of the human voice and to reduce noise. Audio quality is improved for both the wearer of the Jabra headset and the person on the other end of a call.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • Are Jabra headsets safe to use?

      Yes, Jabra headsets are safe to use. All Jabra headsets feature a technology that protects the wearer against sudden, loud sound spikes. Many acoustic experts define acoustic shock as exposure to sounds over 135 dB SPL, although even lower sounds can damage the hearing. Therefore, all Jabra headsets cut off sounds at 118 dB SPL RMS (Root Mean Square).

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • Is the Jabra Biz 2400 Series safe to use?

      ​Many acoustic experts define acoustic shock as exposure to sounds over 135 dB SPL, although even lower sounds can damage the hearing. 

      The Jabra Biz 2400 Series, like all Jabra headsets, cuts off sounds at 118 dB SPL RMS (Root Mean Square). The Jabra Biz 2400 Series features technology that protects users against the effects of sudden spikes of loud sound, such as the high pitched tone from a fax machine.

      Furthermore, the Jabra Biz 2400 USB features technology that ensures safe average sound levels, making it the world’s first corded USB headset with built-in compliance to the strict noise-at-work regulations enforced in the EU.

      Used with the Jabra GN8210 digital amplifier, the Jabra Biz 2400 IP and Jabra Biz 2400 headsets also comply with international health and safety directives to protect users against the dangers associated with long-term cumulative exposure to noise.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

  • Other

    • What is the difference between the standard UC models and the models that are certified for Microsoft Skype for Business?

      ​The models that are certified for Microsoft Skype for Business (Lync), support Microsoft Skype for Business in Plug and Play mode. These models support features to answer and end calls, adjust volume, and mute.

      If you are not using Microsoft Skype for Business, use the standard UC model.

      To set up features for remote call control and presence status, install Jabra Direct.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

Download area
Download area

Mac

File description Language or Region Release date Version File size Release notes
Jabra Suite for Mac English 10/1/2015 2.5 19 MB Download

Integration for:

  • CounterPath Bria (for full Remote Call Control from Jabra audio devices)

New features and enhancements:

  • Jabra Speak 810 - product support for Remote Call Control integration and Firmware Updater
  • Full management of Bluetooth connections for Jabra Bluetooth devices (search for, pair with and connect to Jabra USB dongle LINK 360)
  • Various stability and performance improvements
System requirements & Compatibility:
See Jabra Suite for Mac Datasheet

Windows

File description Language or Region Release date Version File size Release notes
Firmware English 12/2/2015 1.45 772,2 KB Download
  • Fixed issue with volume control synchronization on Windows 8 & 10
  • Stability improvements on Windows 8 & 10 platforms
Jabra Direct English 1/28/2016 3.3 24,1 MB Download

Improved softphone integration for:

  • Skype for Business 2016 (Generic implementation added)
  • IBM Sametime (driver enhancements and bug fixes)

Improved Jabra audio device support for:

  • Jabra PRO 9400: Added "Ultra Low Power" setting
  • Jabra PRO 9450: Added password protection of "Wideband/Narrowband"

System requirements & Compatibility:
See the Jabra Direct datasheet, page 3: Datasheet

Manuals

Documentation for download Language or Region File format File size
Datasheet PDF 1,5 MB Download
Declaration of Conformity English PDF 74,3 KB Download
Quick Start Guide English PDF 4,2 MB Download
Serial Number Location English PDF 412,5 KB Download
User Manual PDF 4,4 MB Download