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Troubleshooting
Troubleshooting
  • I have no sound at all in my headset

    1. If you have a standard connection cord, make sure that you have acquired a cord with the correct compatibility for your desk phone

    2. If you have a Smartcord, make sure that the 8-position slide adjustment (compatibility/clear dial tone switch) is set up correctly to your desk phone

      CQD_2.JPG
  • People cannot hear me at all

    1. If you have a standard connection cord, make sure that you have acquired a cord with the correct compatibility for your desk phone


    2. If you have a Smartcord, make sure that the 8-position slide adjustment (compatibility/clear dial tone switch) is set up correctly to your desk phone

      CQD_2.JPG
  • People have trouble hearing me

    1. Make sure that the microphone boom arm is placed closely within range of your mouth (2 cm/1 inch)

      CQD_1.JPG
    2. If you have a Smartcord, you have a microphone amplification option(fixed, not variable) when using position 6, 7 or 8 on the device(correct setting depends on the desk phone being used)

      If an adjustment of position 6, 7 or 8 on the Smartcord does not solve the problem, it might be necessary to acquire an amplifier.
      CQD_2.JPG
Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • What to do if I have a hard time hearing the person on the other end of the line when I use my Jabra BIZ 2400?

    ​If you have difficulty in hearing the person on the other end of the line then try turning up the volume on the phone or amplifier. If the problem persists, you should consider switching from a mono to a duo headset. 

    In such situations, use of an amplifier such as the Jabra GN8210 is also recommended. This makes it possible to turn up the volume. Use of DSP (Digital Signal Processing) also helps adjust sound levels to match user preferences and requirements.

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  • Can the boom arm be rotated all the way around?

    ​The patented FreeSpin boom arm is actually designed so that it can be rotated through more than 360 degrees, with no hindrance. In addition to making the headset more comfortable to use, this helps prevent breakages and damage.

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  • I experience missing Receive (Rx) and Transmit (Tx) audio while using my Jabra BIZ 2400 with Sony Ericsson X2 Mobile phone.

    ​This is a detection issue. The Sony Ericsson X2 mobile phone is unable to detect the Jabra BIZ 2400 headset when its connected to it. To address this issue use Jabra product no. 8800-00-85 cord to connect the Jabra BIZ 2400 headset with your Sony Ericsson X2 mobile phone.

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  • Which frequency ranges do the Jabra BIZ 2400 Narrowband and Wideband headsets operate within?

    ​The Jabra BIZ 2400 Narrowband headset operates in a 3 dB bandwidth from 300 Hz up to 3400 Hz, where as the Jabra BIZ 2400 Wideband headset operates in  a 3 dB bandwidth from 100 Hz up to 6800 Hz.

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  • Is Jabra BIZ 2400 Series safe to use?

    ​The Jabra BIZ 2400 Series features GN Netcom PeakStop technology, which protects users against the effects of any sudden spikes of loud sound. For example, the highpitch tone from a fax machine can be harmful to a headset user’s hearing. Many acoustic experts define acoustic shock as being exposed to a sound in excess of 135 dB SPL. In fact, lower sound levels can also damage the ears.

    The Jabra BIZ 2400 Series therefore — like all other Jabra headsets — cuts off sounds at 118 dB SPL (RMS). The Jabra BIZ 2400 USB incorporates Jabra SafeTone technology to ensure safe average sound levels, making it the world’s first corded USB headset with built-in compliance to the strict noise-at-work regulations in force in EU countries.

    Used with the Jabra GN8210 digital amplifier, Jabra BIZ 2400 IP and Jabra BIZ 2400 headsets also comply with international health and safety directives to protect users against dangers associated with long-term cumulative noise exposure.  

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FAQ - all questions

  • Audio

    • What to do if I have a hard time hearing the person on the other end of the line when I use my Jabra BIZ 2400?

      ​If you have difficulty in hearing the person on the other end of the line then try turning up the volume on the phone or amplifier. If the problem persists, you should consider switching from a mono to a duo headset. 

      In such situations, use of an amplifier such as the Jabra GN8210 is also recommended. This makes it possible to turn up the volume. Use of DSP (Digital Signal Processing) also helps adjust sound levels to match user preferences and requirements.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • I experience missing Receive (Rx) and Transmit (Tx) audio while using my Jabra BIZ 2400 with Sony Ericsson X2 Mobile phone.

      ​This is a detection issue. The Sony Ericsson X2 mobile phone is unable to detect the Jabra BIZ 2400 headset when its connected to it. To address this issue use Jabra product no. 8800-00-85 cord to connect the Jabra BIZ 2400 headset with your Sony Ericsson X2 mobile phone.

      Was this useful?

      Thank you for your feedback

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  • Compatibility

    • Do the Jabra BIZ 2400 IP and Jabra BIZ 2400 headsets work with all Jabra amplifiers?

      ​Yes. Both Jabra BIZ 2400 IP and Jabra BIZ 2400 headset types are easy to connect to Jabra amplifiers via the standard Jabra QD (Quick Disconnect) interface.

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  • Features

    • Can the boom arm be rotated all the way around?

      ​The patented FreeSpin boom arm is actually designed so that it can be rotated through more than 360 degrees, with no hindrance. In addition to making the headset more comfortable to use, this helps prevent breakages and damage.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

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    • Is there a Jabra corded USB headset with built-in Bluetooth?

      Yes, the Jabra BIZ 2400 USB corded headset has Bluetooth built in. This allows you to connect the headset to your PC and your mobile phone at the same time. This headset has 4 models - a mono model and a duo model for use with Unified Communications (UC) and a mono model and a duo model optimized for use with Microsoft Lync / OC.

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  • Technologies

    • Which frequency ranges do the Jabra BIZ 2400 Narrowband and Wideband headsets operate within?

      ​The Jabra BIZ 2400 Narrowband headset operates in a 3 dB bandwidth from 300 Hz up to 3400 Hz, where as the Jabra BIZ 2400 Wideband headset operates in  a 3 dB bandwidth from 100 Hz up to 6800 Hz.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

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      Help Us Get Better

      Tell us what you are experiencing

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    • Is Jabra BIZ 2400 Series safe to use?

      ​The Jabra BIZ 2400 Series features GN Netcom PeakStop technology, which protects users against the effects of any sudden spikes of loud sound. For example, the highpitch tone from a fax machine can be harmful to a headset user’s hearing. Many acoustic experts define acoustic shock as being exposed to a sound in excess of 135 dB SPL. In fact, lower sound levels can also damage the ears.

      The Jabra BIZ 2400 Series therefore — like all other Jabra headsets — cuts off sounds at 118 dB SPL (RMS). The Jabra BIZ 2400 USB incorporates Jabra SafeTone technology to ensure safe average sound levels, making it the world’s first corded USB headset with built-in compliance to the strict noise-at-work regulations in force in EU countries.

      Used with the Jabra GN8210 digital amplifier, Jabra BIZ 2400 IP and Jabra BIZ 2400 headsets also comply with international health and safety directives to protect users against dangers associated with long-term cumulative noise exposure.  

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

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    • How does the Jabra BIZ 2400 eliminate unwanted noise?

      The Jabra BIZ 2400 features Jabra's PureVoice Noise Canceling system (NC) that blocks out unwanted background noise with greater precision than ever before and carefully distinguishes between your voice and any interference from other sound sources.

      There is also an option for an Ultra Noise Canceling (UNC) microphone for use in environments with very high levels of undesirable noise, and in which it is still necessary to maintain high levels of voice clarity in the phone conversation.  

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Download area
Download area

Manuals

Documentation for download Language or Region File format File size
User Manual French PDF 7 MB Download